Resume laurence sr mgr trg & od nov 2011_ver 1
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Resume laurence sr mgr trg & od nov 2011_ver 1 Resume laurence sr mgr trg & od nov 2011_ver 1 Document Transcript

  • LAURENCE YAP SENIOR MANAGER LEARNING & ORGANIZATION DEVELOPMENTCAREER BACKGROUND & OBJECTIVE Seeking career opportunities in human resource development to improve the learning and performance of employees and organization 15 Years in American and local MNC working environment. Worked in various sectors - hard disk manufacturing, semiconductor, pharmaceutical, Retail and financial services Well Versed in Management Training, Facilitation, Multimedia, Learning Management System, Organizational Development, Online Learning, Internet Research, Process Improvement, Talent Management, People Management, Training Administration, and Corporate Learning StrategiesEMPLOYMENT Paypal Sdn Bhd, 2011, Malaysia, Singapore, China and US Senior Learning and Organization Development Manager (APAC) Carsem Malaysia Sdn Bhd, 2007-2010, Malaysia & China Senior HRD Manager Pfizer Pharmaceutical, 2006-2007, KL & Singapore Learning and Development Manager Mydin Mohamad Holdings Berhad, 2005-2006, Kuala Lumpur Senior Training Executive Orifresh Sdn Bhd, 2002-2005, Penang & KL Business Development Manager Western Digital Media, 1995-2002, Penang Senior Training Executive Henry Butcher, 1994, Penang Property Marketing Executive MBf Finance, 1993, Penang. Marketing Executive
  • PROFESSIONAL EXPERIENCES Paypal Sdn Bhd 10000 employees Senior Learning and Organization Development Manager (APAC) Leadership Development: People Manager Essential, Harvard Manager Mentor, Supervisor On boarding, Coaching Talent Management – Talent Selection Review Employee Engagement – Employee survey, New Job Title Selection, Organization Development – Career Pathing Carsem Malaysia Sdn Bhd - 10000 employees Senior HRD Manager - Managed Six Divisions of 90 staff A. Training Conducted various soft skills programs for employees – facilitation, internet research, training management, communication and management skills Managed Operator Training – Training and Certification for 6000 operators. New employees can produce 80% output after 21 days of training Engaged consultants and internal trainers for various quality and engineering programs such as SPC, DOE, FMEA, Wire bonding, 8D and etc Managed HRD Fund and training budget Worked with various consultants to improve customer service, lean manufacturing, FMEA, and supervisory development. B. Organization Development Facilitated and reviewed of Carsem’s KPI and Strategy Planning Managed Lean Manufacturing and Factory Physics to improve door to door cycle time and reduce waste Organized plant wide team building to improve employee engagement Analyzed various Department Structures for Senior Leadership Team Facilitated lean manufacturing and TQM team culture through projects, training and proliferation Conducted team bonding programs to regain confidence after VSS
  • Pfizer Pharmaceutical - 100000 employees globallyLearning & Development Manager - Malaysia and SingaporeA. Training and EducationConducted Training on One Minute Manager, Facilitation, Nano Trainingand Internet Research SkillsEngaged consultant on Work Planning and File management andPresentation SkillsAdministered Education Assistant ProgramConducted team building for IT, Legal, HR, Marketing and Sales TrainingDepartmentsB. Organization DevelopmentSolved team conflicts in Sales Department. The team performanceimproved after the facilitation sessionDiagnose issues faced by Sales Training DepartmentImproved communication and research skills of Marketing DepartmentManaged MBA class of 15 high performance employees. The program iscollaborated with Nottingham Trent UniversityInterviewed 300 employees in Singapore and Malaysia for theirdevelopment needsMydin Mohamad Holdings Berhad 3000 employeesSenior Training ExecutiveA. Training and EducationLed a team of trainers to provide soft skill training to 3000 employees.Training courses include  Supervisory training  Facilitation and Meeting Skills  Customer Service  Effective Thinking Skill  Communication SkillsB. Organization DevelopmentDeveloped Customer Service TeamProcess Improvement Projects:  Emporium Renovation Project  Foreign Worker Data  Outstation Recruitment Process View slide
  •  A&P Opening Ceremonial Work Process  Customer Flow Management  Post Mortem (Good, Better, Next)  Malacca Branch Opening  Improved Customer Service by setting up Customer Care  Streamlined Wholesale activities to capture wholesale customers  Improved product ordering by establishing Monthly Sales DataOrifresh Sdn BhdBusiness Development ManagerMarketed natural and organic health drinkManaged Halal certificationPromoted products onlineWestern Digital Media 3000 employeesSenior Training ExecutiveA. Training & EducationDelivered soft skills to over 2000 employees including technicians,executive and managerial staff  Team Training (Joiner’s Quality Training Guide)  Communication skills  Supervisory skills  Feedback skills  Positive thinking  Internet Research  Learning Skills  Facilitation and Meeting skills  Six Thinking Hats  5S HousekeepingManaged and Trained in a Structured Interpersonal Program – ZengerMiller InternationalCarried out TNA for Technicians and SupervisorsManaged Training Facilities and EquipmentAdministered HRD Fund and budgetManaged Overseas Training bond View slide
  • EDUCATION, LANGUAGE AND TRAINING Education M.A. (Social Sciences) 1997 University of Malaya -Kuala Lumpur Social Mobility and Education of Chinese in Malaysia B.A. (Honors) (Social Sciences) 1987-1990 University of Malaya -Kuala Lumpur Business Management, Economics, Asia Politics, European and Asia History, Indian Culture, Chinese Literature, Religion and Japanese Language Proficiency  English, Bahasa Malaysia, Mandarin  Cantonese and Hakka Training Attended  People Manager Essential – 2011  Working Globally 2011  Caching 2011  Lean manufacturing -2010  21st Century Hong Leong – 2009  Difficult Employees- 2009  HRD Best Practice Seminar - 2009  Presentation Skills - 2009  Asia Pacific Facilitation Conference, Kuching- 2008  Corporate Learning Strategy, Knowledge Com - 2007  Asia Pacific Facilitation Conference, IAH - 2007  People Development Seminar by Ken Blanchard, KL – 2006  Dale Carnegie Interpersonal Training – 2004/5  Advanced Toastmaster Bronze (ATM-B) Award  Critical Skills for Supervisors in Manufacturing Industries by FMM-IM 2 to 3 Feb 1999  Effective Speaking & Presentation Skills by Speech Dynamics 19 & 20 Feb 1998  Facilitation Skills by Michael Polanski, MIM 28-29 Nov 1997 Zenger Miller Certification Program of WORKING Program Certified Trainer 1997  Zenger Miller Frontline Leadership Program 1996
  • PERSONAL BACKGROUND & WEB 2.0 Laurence Yap Tung Siong, 45, Married, Malaysian Address: W1-04-04, Subang Court 9, Jalan USJ 14, 47630 Subang Jaya Contact: +6016-2080096 (Mobile) Email: Linkedin: http://www.linkedin/in/laurenceyap Blog: Journey of HRD Slideshare: AND REFEREES “Laurence is a diligent individual and works well independently and able to liaise well with all levels. He has great passion in training and development and will be a good asset to any organization.” August 2, 2009 Top qualities: Personable , Good Value , High Integrity Shankar Nagalingam HR DIRECTOR (ASIA) , DELL TEL: 0195228588 EMAIL: “I have had the good fortune to be associated with Laurence Yap for many years now. Two things stand out about Laurence. He is a voracious reader. As such he is very knowledgeable and is always very up to date on the latest and greatest in Management, Leadership and Training & Development trends. Secondly, he is excellent at networking with people and very easy to get along with. He is always willing to share what he knows with others unselfishly. A good role model for what positive and effective leadership in Training & Development should be.” July 19, 2009 Cornelius Koh , GENERAL MANAGER, HUMAN CAPITAL DEVELOPMENT & ENGAGEMENT , TAN CHONG GROUP TEL: 0194702186 EMAIL: CORNELIUS.KOH@TANCHONG.COM.MY “I never cease to be amazed by Laurences passion for his work, energy and selflessness. He is a true believer of organizational development and is constantly looking into new ways to support the organization and colleagues whilst developing himself at the same time. He builds rapport easily with all levels of people and treats everyone with respect. He is a respected leader, a trusted colleague and an asset to any organization that he works with.” October 8, 2009 Malini Tharumalingam, HR RESOURCES DIRECTOR, PFIZER MALAYSIA managed Laurence Yap at Pfizer
  • TEL: 0122950352EMAIL: Malini.Tharumalingam@pfizer.comI am writing the letter of reference in respect of Mr Laurence Yap, whowas working closely with me during he tenure with CarsemSemiconductors Ipoh Malaysia.At that time I was the V.P. of manufacturing and Laurence washeading up the companies HRD department.During that period, we accomplished several key initiatives. Such asinfluencing the company corporate culture, by helping to create alearning organization and one where we helped influence anenvironment where people were self motivated. This was coupled withkey top down leadership training, supervisory development programand strategic alignment of the organization using a structured processand structure tree approach.In this respect, Laurence was very instrumental in our employeeengagement, with his strong and vast experience as a trainer, coupledwith good management experience.I found Laurence to be very creative and appeared to have a vastnetwork of connections in several industries to pull information andget necessary support when needed.His ability to execute well was very clear, I found him to be very hardworking and diligent in completing several key tasks. He offers greatidea’s on training content and delivery techniques and I learned muchfrom our many interactions.I also found Laurence to be very honest and sincere and alwaysoffering to help even though his work schedule was fairly intensive.Iain Meikle V.P. of ManufacturingCarsem semiconductors Ipoh MalaysiaTel: 012-433-5115Email: