Performance Communication

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Performance Communication

  1. 1. Performance Communication One Minute Manager
  2. 2. Agenda <ul><li>9-9.30 Introduction </li></ul><ul><li>9.30 – 11.00 One Minute Manager </li></ul><ul><li>11.00 – 12.00 Apprentice: Evaluation </li></ul><ul><li>12.00 – 1.00 Break </li></ul><ul><li>1.00 – 3.00 Emotional Connection </li></ul><ul><li>Deposit Emotional Bank </li></ul><ul><li>3.00 – 3.30 Break </li></ul><ul><li>3.30 - 4.30 How to receive feedback </li></ul><ul><li>4.30- 5.00 Sharing/Evaluation </li></ul>
  3. 3. Introduction <ul><li>Three Part of Learning </li></ul><ul><li>Giving Performance Feedback </li></ul><ul><li>Building Relationship </li></ul><ul><li>How to receive feedback </li></ul>
  4. 4. Note Learning Points Action Plan Taking Note
  5. 5. Ground Rules <ul><li>One Person talk at a time </li></ul><ul><li>Any questions are valid </li></ul><ul><li>Share positively </li></ul><ul><li>Hand phone on silence mode </li></ul><ul><li>You can sleep and rest </li></ul><ul><li>You can move freely </li></ul>
  6. 6. Ice Breaking Games
  7. 7. Emotional Being <ul><li>Emotional and analytical zone </li></ul><ul><li>Must make people to have “good feelings” about you </li></ul><ul><li>Concept of “Emotional Bank Account” </li></ul><ul><li>Three Minute Manager needs emotional attachment to smoothen the process </li></ul>
  8. 8. Three Ways to Build Relationship <ul><li>What is EBA? </li></ul><ul><li>PAS Young VP Story </li></ul><ul><li>Three ways to build relationship (Tim Sanders of Yahoo): </li></ul><ul><li>“ Love is the Killer App” </li></ul><ul><li>Compassion </li></ul><ul><li>Knowledge </li></ul><ul><li>Network </li></ul>
  9. 9. Compassion the human ability to reach out with warmth SUPPORT & LISTEN
  10. 10. Helps <ul><li>A. Help others unconditionally </li></ul><ul><li>(share your experience) </li></ul><ul><li>at work </li></ul><ul><li>at home </li></ul><ul><li>at social activities </li></ul>
  11. 11. Why <ul><li>Build EBA </li></ul><ul><li>Broaden your horizon </li></ul><ul><li>Positive emotion </li></ul><ul><li>Contribution </li></ul>
  12. 12. Listen <ul><li>B. Intensive Listening with Compassion </li></ul><ul><li>How? Share your experience </li></ul>
  13. 13. How <ul><li>Interested in them </li></ul><ul><li>Ask – 5W1H </li></ul><ul><li>“ Can u tell me more?” </li></ul><ul><li>Exercise </li></ul>
  14. 14. Network your entire web of relationships MATCH PEOPLE
  15. 15. Network <ul><li>Sharing our networks to others (build relationship and EBA) </li></ul><ul><li>Share your experience </li></ul>
  16. 16. Methods <ul><li>How do we share our network with others? </li></ul>
  17. 17. Action Plan
  18. 18. Knowledge everything you have learned and everything you continue to learn READ & SHARE
  19. 19. Knowledge <ul><li>Knowledge can capture in many forms </li></ul><ul><li>How can we use Knowledge to build relationship? </li></ul>
  20. 20. Reading <ul><li>Reading is the cheapest and fastest way </li></ul><ul><li>Our only survival tool: learn faster than your competitor </li></ul>
  21. 21. Techniques <ul><li>What books have you read lately? </li></ul><ul><li>How do you read? </li></ul>
  22. 22. Conclusion <ul><li>Three ways to build emotional </li></ul><ul><li>and trust: </li></ul><ul><li>Compassion </li></ul><ul><li>Network </li></ul><ul><li>Know </li></ul><ul><li>When you apply OMM, they listen </li></ul>
  23. 23. 3 Minute Action Plan <ul><li>Action Plan </li></ul>
  24. 24. Performance Feedback One Minute Manager
  25. 26. Goal One Minute Goals
  26. 27. Goals <ul><li>We are goal orientated person </li></ul><ul><li>Your goals </li></ul><ul><li>Your employee goals </li></ul><ul><li>SMART </li></ul>
  27. 28. Employees Goald
  28. 29. Receiving Feedback Self Improvement
  29. 30. Tips For Receiving Feedback Gracefully <ul><li>Never easy </li></ul><ul><li>ANRGY </li></ul><ul><li>Risk </li></ul><ul><li>Limited perception </li></ul><ul><li>(YOU, RABBIT, Fly) </li></ul><ul><li>Benefits </li></ul>
  30. 31. Questions <ul><li>Share with us your experience of receiving feedback? Discuss with the group </li></ul>
  31. 32. Guidelines <ul><li>1. Welcome Feedback </li></ul><ul><li>show your interest Body Language </li></ul><ul><li>2. Don’t Justify; Just LISTEN </li></ul>
  32. 33. Guidelines <ul><li>3. Let other people know that you understand – paraphrase </li></ul><ul><li>4. Ask for specific detail </li></ul><ul><li>5W1H </li></ul>
  33. 34. Tips <ul><li>5. Ask for Guidance What is the solution? </li></ul><ul><li>Can you give me some tips how to do it better? </li></ul><ul><li>6. Appreciation </li></ul>
  34. 35. Question What do they think of you?
  35. 36. Role Play <ul><li>EXERCISE: Role Play </li></ul><ul><li>Stocking </li></ul><ul><li>Body Odor </li></ul><ul><li>Late </li></ul><ul><li>Procrastinate </li></ul>
  36. 37. SUMMARY One Minute Manager Building Relationship Receive Feedback
  37. 38. Sharing New/Good Application

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