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Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
Performance Communication
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Performance Communication

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  • 1. Performance Communication One Minute Manager
  • 2. Agenda <ul><li>9-9.30 Introduction </li></ul><ul><li>9.30 – 11.00 One Minute Manager </li></ul><ul><li>11.00 – 12.00 Apprentice: Evaluation </li></ul><ul><li>12.00 – 1.00 Break </li></ul><ul><li>1.00 – 3.00 Emotional Connection </li></ul><ul><li>Deposit Emotional Bank </li></ul><ul><li>3.00 – 3.30 Break </li></ul><ul><li>3.30 - 4.30 How to receive feedback </li></ul><ul><li>4.30- 5.00 Sharing/Evaluation </li></ul>
  • 3. Introduction <ul><li>Three Part of Learning </li></ul><ul><li>Giving Performance Feedback </li></ul><ul><li>Building Relationship </li></ul><ul><li>How to receive feedback </li></ul>
  • 4. Note Learning Points Action Plan Taking Note
  • 5. Ground Rules <ul><li>One Person talk at a time </li></ul><ul><li>Any questions are valid </li></ul><ul><li>Share positively </li></ul><ul><li>Hand phone on silence mode </li></ul><ul><li>You can sleep and rest </li></ul><ul><li>You can move freely </li></ul>
  • 6. Ice Breaking Games
  • 7. Emotional Being <ul><li>Emotional and analytical zone </li></ul><ul><li>Must make people to have “good feelings” about you </li></ul><ul><li>Concept of “Emotional Bank Account” </li></ul><ul><li>Three Minute Manager needs emotional attachment to smoothen the process </li></ul>
  • 8. Three Ways to Build Relationship <ul><li>What is EBA? </li></ul><ul><li>PAS Young VP Story </li></ul><ul><li>Three ways to build relationship (Tim Sanders of Yahoo): </li></ul><ul><li>“ Love is the Killer App” </li></ul><ul><li>Compassion </li></ul><ul><li>Knowledge </li></ul><ul><li>Network </li></ul>
  • 9. Compassion the human ability to reach out with warmth SUPPORT &amp; LISTEN
  • 10. Helps <ul><li>A. Help others unconditionally </li></ul><ul><li>(share your experience) </li></ul><ul><li>at work </li></ul><ul><li>at home </li></ul><ul><li>at social activities </li></ul>
  • 11. Why <ul><li>Build EBA </li></ul><ul><li>Broaden your horizon </li></ul><ul><li>Positive emotion </li></ul><ul><li>Contribution </li></ul>
  • 12. Listen <ul><li>B. Intensive Listening with Compassion </li></ul><ul><li>How? Share your experience </li></ul>
  • 13. How <ul><li>Interested in them </li></ul><ul><li>Ask – 5W1H </li></ul><ul><li>“ Can u tell me more?” </li></ul><ul><li>Exercise </li></ul>
  • 14. Network your entire web of relationships MATCH PEOPLE
  • 15. Network <ul><li>Sharing our networks to others (build relationship and EBA) </li></ul><ul><li>Share your experience </li></ul>
  • 16. Methods <ul><li>How do we share our network with others? </li></ul>
  • 17. Action Plan
  • 18. Knowledge everything you have learned and everything you continue to learn READ &amp; SHARE
  • 19. Knowledge <ul><li>Knowledge can capture in many forms </li></ul><ul><li>How can we use Knowledge to build relationship? </li></ul>
  • 20. Reading <ul><li>Reading is the cheapest and fastest way </li></ul><ul><li>Our only survival tool: learn faster than your competitor </li></ul>
  • 21. Techniques <ul><li>What books have you read lately? </li></ul><ul><li>How do you read? </li></ul>
  • 22. Conclusion <ul><li>Three ways to build emotional </li></ul><ul><li>and trust: </li></ul><ul><li>Compassion </li></ul><ul><li>Network </li></ul><ul><li>Know </li></ul><ul><li>When you apply OMM, they listen </li></ul>
  • 23. 3 Minute Action Plan <ul><li>Action Plan </li></ul>
  • 24. Performance Feedback One Minute Manager
  • 25. &nbsp;
  • 26. Goal One Minute Goals
  • 27. Goals <ul><li>We are goal orientated person </li></ul><ul><li>Your goals </li></ul><ul><li>Your employee goals </li></ul><ul><li>SMART </li></ul>
  • 28. Employees Goald
  • 29. Receiving Feedback Self Improvement
  • 30. Tips For Receiving Feedback Gracefully <ul><li>Never easy </li></ul><ul><li>ANRGY </li></ul><ul><li>Risk </li></ul><ul><li>Limited perception </li></ul><ul><li>(YOU, RABBIT, Fly) </li></ul><ul><li>Benefits </li></ul>
  • 31. Questions <ul><li>Share with us your experience of receiving feedback? Discuss with the group </li></ul>
  • 32. Guidelines <ul><li>1. Welcome Feedback </li></ul><ul><li>show your interest Body Language </li></ul><ul><li>2. Don’t Justify; Just LISTEN </li></ul>
  • 33. Guidelines <ul><li>3. Let other people know that you understand – paraphrase </li></ul><ul><li>4. Ask for specific detail </li></ul><ul><li>5W1H </li></ul>
  • 34. Tips <ul><li>5. Ask for Guidance What is the solution? </li></ul><ul><li>Can you give me some tips how to do it better? </li></ul><ul><li>6. Appreciation </li></ul>
  • 35. Question What do they think of you?
  • 36. Role Play <ul><li>EXERCISE: Role Play </li></ul><ul><li>Stocking </li></ul><ul><li>Body Odor </li></ul><ul><li>Late </li></ul><ul><li>Procrastinate </li></ul>
  • 37. SUMMARY One Minute Manager Building Relationship Receive Feedback
  • 38. Sharing New/Good Application

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