Onboarding toImprove Retention LAURENCE YAP Former Sr Manger of L&OD, PayPal APAC 7th June 2012, Hilton Singapore
Rentention in current workplace Onboarding Model according to Gallup 12M Onboarding Process in 5 organizations Four Phases of OD in Gallup Context Pre-onboarding Corporate onboarding Dept onboarding Post onboarding Summary
Gallup & Employee Engagement Based on 30 years of in-depth research Involved more than 17 million employees
After 1 year on the job….70% of U.S 33% 49% 18%
1. Do I know what is expecme of me at work?
2. Do I have the materials and equipmentsI need to do my work right?
3. At work, do I have the opportunity to dowhat I do best every day?
4. In the last 7 days, have I receivrecognition for doing good work
5. Does my supervisor, or someone at work,seem to care about me as a person?
6. Is there someone at workwho encourages my development?
7. At work, do my opinions seem to count?
8. Does the mission/ purpose of mycompany make me feel my job isimportant?
9. Are my co-workers committedto doing quality work?
10. Do I have a best friend at work?
11. In the last 6 months, has someone atwork talked to me about my progress?
12. This last year, have I had opportunitiesat work to learn and grow?
OnBoarding Gallup Q12 WaysPreonbaording • Before OnboardingCorporateOnboaridng • Corporate LevelDepartmentOnboarding • Department LevelPostOnboarding • Beyond OnBoarding
Pre-boarding3. Do you get the opportunity to do what you do bestevery day?Do you hire the right people, using their strength at work?
Corporate On Boarding1. Do you know what is expected of you at work?Expectation of emplyees, culture, values, conduct, internet usgae8. Do you feel that your job is important?Company vision,mission, inspirration, success storied, awards,contributionFeel welcome ( manpower, ceo welcome/ komag, my managersmeet me, komag college10. I have a best friend at work6. Are you encouraged to work on your (self-)development?
Department On Boarding1. Do you know what is expected of you at work?3. Do you get the opportunity to do what you do best every day?5. Do your colleagues seem to care about you as a person?6. Are you encouraged to work on your (self-)development?8. Do you feel that your job is important?10. Do you (or would you like to) consider some colleagues as friends?12. Are you given the opportunity (time/resources) to learn and grow?
Post On-Boarding4. Did someone recently give you recognition or praise for doing goodwork?2. Do you have the materials and equipment you need to do your workright?3. Do you get the opportunity to do what you do best every day?7. Do people make your opinion count?9. Are your colleagues committed to doing quality work?11. Does someone care about the progress of your work?
Additional Tips• 1. Do You Make Your New Hires Feel Welcome?• 2. Do You Inspire Pride?• 3. Do You Help New Hires See the Big Picture?• 4. Do You Show How Employees Matter?• 5. Do You Collect and Share Stories?• 6. Do You Make Your Orientation Program Interesting and Interactive?• 7. Are You Designing It From the New Employee’s Perspective?• 8. Are You Holding Your Orientation Program When It’s Most• Understandable and Beneficial?• 9. Have You Broken Your Orientation Program Down Into Digestible,• Bite Sized Chunks?• 10. Are You Offloading As Much Information As Possible To Your• Intranet?• 11. Do You Have a “Mentoring Program?• 12. Are You Making It Easy For New Employees to Tell You How They’re• Doing?• 13. Do You Help Your Supervisors and Managers Do Their Part Well?