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Module 4a facilitation skills basic instructional skills
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Module 4a facilitation skills basic instructional skills

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  • 1. 1 Module 4 Facilitation
  • 2. 2 Agenda
  • 3. Course outline (Day 2) Module 4 Facilitation Basics ■ Making everyone feel comfortable and valued ■ Clarifying Objectives ■ Encouraging participation ■ Increase understanding ■ Listening and observing ■ Guilding the group ■ Summarizing key points 3rd Day Agenda
  • 4. Video: SMS
  • 5. Facilitators 5
  • 6. • Make Learning Process Smoother • Discover wisdom from group • Engage audiences to participate actively Facilitators
  • 7. Facilitation is the process where a facilitator guide the group members in discussion to share ideas, opinions, experiences, and expertise in order to achieve a common goal and agreeable action plan. Facilitators
  • 8. • Make Learning Process Smoother • Discover wisdom from group • Engage audiences to participate actively Facilitation in Training Context
  • 9. Facilitation Dimensions
  • 10. Basic Skills ■ Making everyone feel comfortable and valued ■ Clarifying Objectives ■ Encouraging participation ■ Increase understanding ■ Listening and observing ■ Guiding the group ■ Summarizing key points
  • 11. Basic Skills ■ Making everyone feel comfortable and valued ■ Clarifying Objectives ■ Encouraging participation ■ Increase understanding ■ Listening and observing ■ Guiding the group ■ Summarizing key points
  • 12. Comfortable and Valued
  • 13. Make everyone feel comfortable & valued
  • 14. Make everyone feel comfortable & valued Small talks Get to know them body language Thank participants
  • 15. Strategy Development CSF # 1 Clarifying Objectives
  • 16. ckby/BasicTTT/18Jul08/Rev6 16 Link expectations & objectives • Why? Adult learners choose to learn only what is important to them. Addressing this is a guarantee for accelerated learning
  • 17. 17 Link Expectations & objectives • How? – Find out their expectations “What is your expectation of this course?” – Prompt them on other objectives that they may have missed out “There are other learning objective as well…” – Share course objectives and link it to their expectations
  • 18. Tips: You must believe it from your heart 1. Big Pictures 2. Meaning 3. Impact to audience Link expectations & objectives
  • 19. Encourage participation
  • 20. ckby/BasicTTT/18Jul08/Rev6 20 Involve Participants • Why? – Adults like to share their experience – Adults learn better in a participative atmosphere – Adults learn faster when they take responsibility for their own learning • through participation • through doing
  • 21. Encourage participation
  • 22. Encourage participation Use Questions Small group Activities. Consult the group Visual aids Encourage Passive Participants Reinforces
  • 23. Involve Participants via Questions
  • 24. • Memory-sensory-feeling Questions • Logical questions • Creative questions • Probing questions • prompting, clarifying & paraphrasing Involve Participants via Questions To Promote Learning
  • 25. • Memory-sensory-feeling questions - What did you see? What you think? How do you feel? • Logical questions – cause and effect, reason, compare • Creative questions – options, solutions • Probing questions – series of q to clarify, 5W1H • prompting, clarifying & paraphrasing – Anything else?, explain further, form of clarification Involve Participants via Questions
  • 26. Do you have the questions? • Check out your training materials and develop at least 3 open questions that you can use when facilitating your class. • The following types of questions must be present: – Memory-sensory feeling – Creative question – Logical question • Time: 10 minutes
  • 27. Reinforcers
  • 28. Reinforcers Why? – increase motivation – increase participant involvement “People will do what you are rewarding them to”
  • 29. ckby/BasicTTT/18Jul08/Rev6 30 Reinforcers • How? – Use Positive Verbal Reinforcers to encourage desired behavior, reward the specific desired behavior immediately and sincerely • good, excellent, wonderful! • Thank you for participating • Insightful sharing, this is my first time hearing
  • 30. ckby/BasicTTT/18Jul08/Rev6 31 Reinforcers • How • Be neutral with unwanted behavior, don’t use negative reinforcers
  • 31. ckby/BasicTTT/18Jul08/Rev6 32 Brainstorming - reinforcers • Write down at least 10 verbal reinforcers that you can think of. • Demo with body language • Time: 5 minutes
  • 32. Increase Understanding
  • 33. Increase Understanding • team-building activities • Stories – Pics and Videos • Group Sharing
  • 34. • Direct & overhead questions – one/group • Open & closed questions – short/long answers • Relay & reverse questions – ask the person who ask the questions Involve Participants via Questions To encourage participation & manage group
  • 35. Criteria for good Q • Confuse, Shut off, affect your credibility • Clear – they can understand clearly what u ask for what is the time ? • Relevant – Purposeful and meaningful within the context • Specific – Focus in your intent
  • 36. Listen and observe
  • 37. Listen and observe  Listen actively  Scan the room  Rephrase their responses  Write it down
  • 38. Strategy Development CSF # 1 Guiding the group
  • 39. Guide the group  Delegate a timekeeper  Refer back to group rules  Stray from the agenda when necessary  Use a parking lot  Feedback
  • 40. Feeback  Giving Feedback Use questions Another perspective Effective way
  • 41. Feeback  Receiving Feedback Apology Next Action Overlook  Role Play Feedback You : what pax has done well? Pax : what he can improved?
  • 42. Feeback  Role Play Feedback You : what pax has done well? Pax : what he can improved?
  • 43. Summarizing Key Points
  • 44.  Refresh Memory  Memory Walls  Draw Key Points  Discussion of Learning  Application of Key Points Summarizing Key Points
  • 45. Plastic Bag
  • 46. ckby/BasicTTT/18Jul08/Rev6 48 Self Check Questions • What are the good facilitation skills that you have learnt? • How do you encourage participant involvement? • What are the steps in structuring the learning process?
  • 47. ckby/BasicTTT/18Jul08/Rev6 49 Facilitation exercise • Using your training materials, the prepared questions, reinforcers list, lesson plans & training objectives you will now facilitate a class • You are given 2 minutes for introduction, 4 minutes for content, 2 minutes for closing & 2 minutes for transition • After each presentation, there will be a 2 minutes feedback session
  • 48. •Whatare the3most important thingsthat youhave learntfrom thisclass? •Howdo youfeel aboutthe class?
  • 49. Video: Determination

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