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Learning at Work Laurence Yap Effective Learning Skills at Workplace
Agenda <ul><li>Introduction: 3W  </li></ul><ul><li>School and work </li></ul><ul><li>Learning Style and Circle </li></ul><...
Mission Statement  <ul><li>To be successful, you need to learn how to learn.  Learning skills is a basis of everything. </...
Introduction <ul><li>Sum total of you = Learning </li></ul><ul><li>It is a transformation process.  It changes your life <...
What is Learning? <ul><li>Learning is a process of active engagement with experience . </li></ul><ul><li>It is what people...
BUT…..  <ul><li>You will not learn well if you do not </li></ul><ul><li>have basic learning skills. </li></ul><ul><li>You ...
Basic Learning Skills <ul><li>Organizing study and time management </li></ul><ul><li>Reading to tackle textbook </li></ul>...
Learning Skills also means <ul><li>asking questions </li></ul><ul><li>implementing </li></ul><ul><li>finding alternative <...
Do they have good learning Skills ?
Why? WIIFM <ul><li>Change your life </li></ul><ul><li>Job security </li></ul><ul><li>cope with change </li></ul><ul><li>tr...
Something to think about….. <ul><li>Why is learning important? </li></ul>95% of people think that learning about new thing...
Where do we learn? <ul><li>THE OBVIOUS </li></ul><ul><ul><ul><ul><li>Adult Learners' Centers  </li></ul></ul></ul></ul><ul...
Where do we learn? <ul><li>THE LESS OBVIOUS </li></ul><ul><ul><ul><ul><li>* Arts Centers  * Businesses  </li></ul></ul></u...
Where do we learn? <ul><li>THE SURPRISING   </li></ul><ul><ul><ul><ul><li>* Book Shops  * Cafés  </li></ul></ul></ul></ul>...
School and Work   learning skills
Learning at work and school <ul><li>Work </li></ul><ul><li>learn from experience, OJT, hands-on </li></ul><ul><li>school <...
Learning from Experience <ul><li>Learning from experience is the process of acquiring knowledge and/or skills by doing </l...
DAME JUDI DENCH   <ul><li>“ I think that learning at work is something that we probably think we all do, but sometimes  we...
What This Means <ul><li>We don’t put effort in learning at work. </li></ul><ul><li>Many opportunities may have gone withou...
Learning Style and Circle
Learning Cycle
Learner Types <ul><li>Activist  -  ‘what if’ </li></ul><ul><ul><li>like to leap on a bike and have a go. They learn by doi...
Fire on all four learning aspects  1 of 4 <ul><li>Activist   </li></ul><ul><li>force yourself to be more spontaneous by : ...
Fire on all four learning aspects 2 of 4 <ul><li>Reflector  </li></ul><ul><li>force yourself to be more painstaking by : <...
Fire on all four learning aspects 3 of 4 <ul><li>Theorist </li></ul><ul><li>force yourself to be more organized by : </li>...
Fire on all four learning aspects 4 of 4 <ul><li>Pragmatist </li></ul><ul><li>force yourself to be more practical by : </l...
Learning Style <ul><li>Visual: Eyes </li></ul><ul><ul><li>charts, maps, notes, videos </li></ul></ul><ul><li>Auditory: Ear...
Video Discussion
Story background 1 of 4 <ul><li>THE MASK OF ZORRO is a sweeping romantic adventure of love and honor, of tragedy and trium...
Story background 2 of 4 <ul><li>20  years have passed since Don Diego de la Vega (Hopkins) fought oppression as the legend...
Story background 3 of 4 <ul><li>Don Diego chooses Alejandro Murieta (Banderas), a bandit with a troubled past, and  transf...
Story background 4 of 4 <ul><li>Armed with his mask, sword, whip and jet-black stallion, Tornado, the new Zorro embarks on...
Questions : <ul><li>If the pupils are _____, the master will appear. If you ……….., I can help you. I can _______ you how. ...
Learning points 1 of 2 <ul><li>Learning can change a person destiny !! </li></ul><ul><li>It is important to stay focus lik...
Learning points 2 0f 2 <ul><li>Learning is willing to listen </li></ul><ul><li>Learning is willing to follow instruction <...
Challenge  <ul><li>What do you want to learn today? </li></ul><ul><li>One thing that you want to learn but unwilling </li>...
What This Means <ul><li>You need to take time to lay your foundation. </li></ul><ul><li>Learn the leaning skills first bef...
Next Steps  <ul><li>We learn the what, when, why learning </li></ul><ul><li>We learn  about the  learning style and circle...
Learning Skills <ul><li>Listening </li></ul><ul><li>Open Up  </li></ul><ul><li>Asking Questions </li></ul><ul><li>Action s...
Listening
Listening <ul><li>Get the _______ form the listeners </li></ul><ul><li>________  information </li></ul><ul><li>Check _____...
Open Up
Open Up <ul><li>Explorative mind: lepak mind </li></ul>Explore ideas and listen to others
Open Up <ul><li>It only works when it’s open </li></ul>GOD  has full information
Open Up <ul><li>Plus - good points </li></ul><ul><li>Minus - bad points </li></ul><ul><li>Interesting - something else </l...
Open Up <ul><li>Consider all factors </li></ul><ul><li>Think at least 3 factors </li></ul><ul><li>Impatience and lazy </li...
Open Up <ul><li>Exercise: </li></ul><ul><li>Hello Kitty can talk </li></ul><ul><li>We shouldn’t pay tax </li></ul><ul><li>...
Ask Question
Ask Questions <ul><li>“  Questions - not answers - are the  </li></ul><ul><li>heart of education”  </li></ul><ul><li>- Soc...
Ask Questions <ul><li>Open ended questions </li></ul><ul><li>Close ended questions </li></ul><ul><li>“ Yes or no” </li></ul>
Ask Questions  1 of 3 <ul><li>Clarification </li></ul><ul><ul><li>What do you means? </li></ul></ul><ul><ul><li>Is that co...
Ask Questions  2 of 3 <ul><li>Application </li></ul><ul><ul><li>How can I apply “customer service concept in department? <...
Ask Questions  3 of 3 <ul><li>Tying </li></ul><ul><ul><li>How does calculus relate to taxation? </li></ul></ul><ul><ul><li...
Questioning Skills: Psychology <ul><li>Think that you are important </li></ul><ul><li>Look at their eyes </li></ul><ul><li...
Action  Skills
Operacy skills TEC  Target - Explore - Conclusion Simple Process
Operacy skills PISCO Purpose - Input - Selection - Conclusion - Operation Complex Process
Exercise <ul><li>Go out for lunch with school mates </li></ul><ul><li>Select a cruise lines for three days holiday -  </li...
Action  Plan
Learning Contract <ul><li>What do you want to learn ?” </li></ul><ul><li>(reading skills) </li></ul><ul><li>&quot;How are ...
Exercise Objectives  Resources  Evidence  Validation  Date
Summary <ul><li>We learn the what, when, why learning </li></ul><ul><li>We learn  about the  learning style and circle  </...
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Learning At Work Prersentation

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Learning skills at work

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  1. 1. Learning at Work Laurence Yap Effective Learning Skills at Workplace
  2. 2. Agenda <ul><li>Introduction: 3W </li></ul><ul><li>School and work </li></ul><ul><li>Learning Style and Circle </li></ul><ul><li>Video Discussion </li></ul><ul><li>Listening </li></ul><ul><li>Thinking skills: PMI and CAF </li></ul><ul><li>Questioning skills </li></ul><ul><li>Action skills </li></ul><ul><li>Self-Director Learning </li></ul>
  3. 3. Mission Statement <ul><li>To be successful, you need to learn how to learn. Learning skills is a basis of everything. </li></ul><ul><li>I would like to persuade you to start to learn how to learn. </li></ul>
  4. 4. Introduction <ul><li>Sum total of you = Learning </li></ul><ul><li>It is a transformation process. It changes your life </li></ul><ul><li>We don’t like school learning - exam/hard work/fear/form 5/Trg </li></ul><ul><li>The major reason is we are lacking of learning skills. School neglected. </li></ul><ul><li>It can transferable to any fields Learning </li></ul>Basic skills but very important
  5. 5. What is Learning? <ul><li>Learning is a process of active engagement with experience . </li></ul><ul><li>It is what people do when they want to make sense of the world </li></ul><ul><li>what do you want to learn today ? </li></ul>The Campaign's Definition of Learning was commended in Learning for the 21st Century , the National Advisory Group on Continuing Education and Lifelong Learning's report by Professor Bob Fryer, its Chair.
  6. 6. BUT….. <ul><li>You will not learn well if you do not </li></ul><ul><li>have basic learning skills. </li></ul><ul><li>You can work hard and long hours but will achieve little if you do not have LEARNING SKILLS? </li></ul><ul><li>What is learning skills? </li></ul>
  7. 7. Basic Learning Skills <ul><li>Organizing study and time management </li></ul><ul><li>Reading to tackle textbook </li></ul><ul><li>Writing essays </li></ul><ul><li>Learning from Discussion </li></ul><ul><li>Making notes </li></ul><ul><li>Dealing with examination and </li></ul><ul><li>stress management </li></ul>
  8. 8. Learning Skills also means <ul><li>asking questions </li></ul><ul><li>implementing </li></ul><ul><li>finding alternative </li></ul><ul><li>listening </li></ul><ul><li>observing </li></ul><ul><li>taking risks </li></ul><ul><li>sharing </li></ul><ul><li>accepting help </li></ul>
  9. 9. Do they have good learning Skills ?
  10. 10. Why? WIIFM <ul><li>Change your life </li></ul><ul><li>Job security </li></ul><ul><li>cope with change </li></ul><ul><li>transform faster - more successful </li></ul><ul><li>solve problems </li></ul><ul><li>change our attitudes </li></ul><ul><li>more interesting to be with </li></ul>
  11. 11. Something to think about….. <ul><li>Why is learning important? </li></ul>95% of people think that learning about new things boosts your confidence. (National Adult Learning Survey, DfEE, 1998) 92% of people think that learning about new things is enjoyable . (National Adult Learning Survey, DfEE, 1998) Seven in ten adults (71%) think that learning can lead to a better quality of life. (Attitudes to Learning, Campaign for Learning/MORI, 1996) 93% of us believe that it's never too late to learn 83% of us believe that learning will become more important in the next millennium 72% of us think we should devote more time to personal development
  12. 12. Where do we learn? <ul><li>THE OBVIOUS </li></ul><ul><ul><ul><ul><li>Adult Learners' Centers </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Colleges </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Homes </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Libraries </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Nurseries </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Pre-school groups </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Radio </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Schools </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Television </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Universities </li></ul></ul></ul></ul>
  13. 13. Where do we learn? <ul><li>THE LESS OBVIOUS </li></ul><ul><ul><ul><ul><li>* Arts Centers * Businesses </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Cities * Community Centers </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Health Centers * Museums & Attractions </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Galleries * Nature reserves </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Newspapers * Post Offices </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Sports Centers * The Internet </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* The Outdoors * Towns </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Villages </li></ul></ul></ul></ul>
  14. 14. Where do we learn? <ul><li>THE SURPRISING </li></ul><ul><ul><ul><ul><li>* Book Shops * Cafés </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Chains of shops * Churches/mosques/temples </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Homeless shelters * Hospitals </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Hotels * National and local parks </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Old peoples' homes * Prisons </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Restaurants * Shopping Malls </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Stations * Supermarkets </li></ul></ul></ul></ul><ul><ul><ul><ul><li>* Surgeries * Trains </li></ul></ul></ul></ul>
  15. 15. School and Work learning skills
  16. 16. Learning at work and school <ul><li>Work </li></ul><ul><li>learn from experience, OJT, hands-on </li></ul><ul><li>school </li></ul><ul><li>learn from books </li></ul><ul><li>What are the similarities and differences? </li></ul>
  17. 17. Learning from Experience <ul><li>Learning from experience is the process of acquiring knowledge and/or skills by doing </li></ul><ul><li>It needs to be supplemented with learning that is more conscious and deliberate. </li></ul><ul><ul><li>Are clear what you have learned </li></ul></ul><ul><ul><li>Can communicate your learning to other people </li></ul></ul><ul><ul><li>Know how you learn and can therefore improve the way you do it </li></ul></ul>
  18. 18. DAME JUDI DENCH <ul><li>“ I think that learning at work is something that we probably think we all do, but sometimes we get stuck in a rut and, </li></ul><ul><li>without realizing it, </li></ul><ul><li>forget to learn </li></ul><ul><li>something new and </li></ul><ul><li>different. It's good to </li></ul><ul><li>ask questions, be inquisitive and learn things as we go about our daily business.” </li></ul>
  19. 19. What This Means <ul><li>We don’t put effort in learning at work. </li></ul><ul><li>Many opportunities may have gone without even knowing it. </li></ul>
  20. 20. Learning Style and Circle
  21. 21. Learning Cycle
  22. 22. Learner Types <ul><li>Activist - ‘what if’ </li></ul><ul><ul><li>like to leap on a bike and have a go. They learn by doing. </li></ul></ul><ul><li>Reflectors - ‘why?’ </li></ul><ul><ul><li>like to think about things before having a go, and to learn by watching other people try to ride bikes. </li></ul></ul><ul><li>Theorists - ‘what’ </li></ul><ul><ul><li>like to understand the theory and to have a clear grasp of the concept before having a go. </li></ul></ul><ul><li>Pragmatists - ‘How?’ </li></ul><ul><ul><li>like to have some practical tips and techniques from someone with experience before having a go. </li></ul></ul>
  23. 23. Fire on all four learning aspects 1 of 4 <ul><li>Activist </li></ul><ul><li>force yourself to be more spontaneous by : </li></ul><ul><ul><li>trying new and different things without lots of careful preparation; </li></ul></ul><ul><ul><li>initiating conversations with a wide cross-section of people and </li></ul></ul><ul><ul><li>producing ideas off-the-top-of the-head even if they seem silly or half-baked. </li></ul></ul>
  24. 24. Fire on all four learning aspects 2 of 4 <ul><li>Reflector </li></ul><ul><li>force yourself to be more painstaking by : </li></ul><ul><ul><li>people-watching to see what small details about their appearance and behavior you can observe </li></ul></ul><ul><ul><li>investigating a topic in some depth </li></ul></ul><ul><ul><li>drawing up lists of possible courses of action and weighing up the pros and cons of each . </li></ul></ul>
  25. 25. Fire on all four learning aspects 3 of 4 <ul><li>Theorist </li></ul><ul><li>force yourself to be more organized by : </li></ul><ul><ul><li>planning an event down to the last detail </li></ul></ul><ul><ul><li>analyzing a report or newspaper article to find the basic assumptions and/or inconsistencies in the argument and </li></ul></ul><ul><ul><li>collect other peoples' theories, hypotheses and explanations about life. </li></ul></ul>
  26. 26. Fire on all four learning aspects 4 of 4 <ul><li>Pragmatist </li></ul><ul><li>force yourself to be more practical by : </li></ul><ul><ul><li>picking up proven techniques from other people </li></ul></ul><ul><ul><li>making specific and realistic action plans </li></ul></ul><ul><ul><li>trying things out in practice to see if they work out. </li></ul></ul>
  27. 27. Learning Style <ul><li>Visual: Eyes </li></ul><ul><ul><li>charts, maps, notes, videos </li></ul></ul><ul><li>Auditory: Ears </li></ul><ul><ul><li>listen, cassette, talk to others </li></ul></ul><ul><li>Tactile: Movement </li></ul><ul><ul><li>trace words, write few times, keeping lecture notes, associate material with real world things, role play </li></ul></ul>
  28. 28. Video Discussion
  29. 29. Story background 1 of 4 <ul><li>THE MASK OF ZORRO is a sweeping romantic adventure of love and honor, of tragedy and triumph set against Mexico's fight for independence from the iron fist of Spain. </li></ul>
  30. 30. Story background 2 of 4 <ul><li>20 years have passed since Don Diego de la Vega (Hopkins) fought oppression as the legendary hero, Zorro . He now must find a successor to stop Raphael Montero, the tyrant who robbed him of everything he loved, and left him to rot in prison </li></ul><ul><li>. </li></ul>
  31. 31. Story background 3 of 4 <ul><li>Don Diego chooses Alejandro Murieta (Banderas), a bandit with a troubled past, and transforms him into the fearless romantic hero he once was. </li></ul>
  32. 32. Story background 4 of 4 <ul><li>Armed with his mask, sword, whip and jet-black stallion, Tornado, the new Zorro embarks on a mission to stop Montero's plot to buy California, set right 20 years of wrongs and bring justice to the people enslaved by Montero's greed. </li></ul>
  33. 33. Questions : <ul><li>If the pupils are _____, the master will appear. If you ……….., I can help you. I can _______ you how. How to _____, how to _____, how to take your revenge with honor. It takes _________ and it takes _______ . </li></ul>
  34. 34. Learning points 1 of 2 <ul><li>Learning can change a person destiny !! </li></ul><ul><li>It is important to stay focus like stay within the training circle. </li></ul><ul><li>Learning takes time. It’s unlike maggi mee or movies </li></ul><ul><li>Learning skills need to be practice again and again </li></ul>
  35. 35. Learning points 2 0f 2 <ul><li>Learning is willing to listen </li></ul><ul><li>Learning is willing to follow instruction </li></ul><ul><li>……. </li></ul>
  36. 36. Challenge <ul><li>What do you want to learn today? </li></ul><ul><li>One thing that you want to learn but unwilling </li></ul><ul><li>to face it. </li></ul><ul><li>Most importantly, learn the basic, that is learning </li></ul><ul><li>skills </li></ul>
  37. 37. What This Means <ul><li>You need to take time to lay your foundation. </li></ul><ul><li>Learn the leaning skills first before any other things. It will open the door of opportunities for you. </li></ul>
  38. 38. Next Steps <ul><li>We learn the what, when, why learning </li></ul><ul><li>We learn about the learning style and circle </li></ul><ul><li>We learn about learning at school and at work </li></ul><ul><li>We further learn about learning through the video </li></ul><ul><li>Next we will learn about few crucial learning skills at workplace </li></ul>
  39. 39. Learning Skills <ul><li>Listening </li></ul><ul><li>Open Up </li></ul><ul><li>Asking Questions </li></ul><ul><li>Action skills </li></ul>
  40. 40. Listening
  41. 41. Listening <ul><li>Get the _______ form the listeners </li></ul><ul><li>________ information </li></ul><ul><li>Check _______________ </li></ul>
  42. 42. Open Up
  43. 43. Open Up <ul><li>Explorative mind: lepak mind </li></ul>Explore ideas and listen to others
  44. 44. Open Up <ul><li>It only works when it’s open </li></ul>GOD has full information
  45. 45. Open Up <ul><li>Plus - good points </li></ul><ul><li>Minus - bad points </li></ul><ul><li>Interesting - something else </li></ul>PMI P M I
  46. 46. Open Up <ul><li>Consider all factors </li></ul><ul><li>Think at least 3 factors </li></ul><ul><li>Impatience and lazy </li></ul>CAF
  47. 47. Open Up <ul><li>Exercise: </li></ul><ul><li>Hello Kitty can talk </li></ul><ul><li>We shouldn’t pay tax </li></ul><ul><li>Singapore is a not fine country </li></ul>PMI CAF
  48. 48. Ask Question
  49. 49. Ask Questions <ul><li>“ Questions - not answers - are the </li></ul><ul><li>heart of education” </li></ul><ul><li>- Socrates </li></ul>
  50. 50. Ask Questions <ul><li>Open ended questions </li></ul><ul><li>Close ended questions </li></ul><ul><li>“ Yes or no” </li></ul>
  51. 51. Ask Questions 1 of 3 <ul><li>Clarification </li></ul><ul><ul><li>What do you means? </li></ul></ul><ul><ul><li>Is that correct to say that….. </li></ul></ul><ul><ul><li>Why is that so?” - evaluation </li></ul></ul>
  52. 52. Ask Questions 2 of 3 <ul><li>Application </li></ul><ul><ul><li>How can I apply “customer service concept in department? </li></ul></ul><ul><ul><li>Can it apply in so and so situation? </li></ul></ul>
  53. 53. Ask Questions 3 of 3 <ul><li>Tying </li></ul><ul><ul><li>How does calculus relate to taxation? </li></ul></ul><ul><ul><li>How is it different from item B? </li></ul></ul><ul><ul><li>* comparison </li></ul></ul><ul><ul><li>What happen when the dog barks? * cause and effect </li></ul></ul>
  54. 54. Questioning Skills: Psychology <ul><li>Think that you are important </li></ul><ul><li>Look at their eyes </li></ul><ul><li>Do not think your questions are stupid </li></ul><ul><li>Write it down - crowdy audience </li></ul><ul><li>Other people may be confuse as well </li></ul><ul><li>Look at them when you listen to them </li></ul><ul><li>Write notes (if it is too complex) </li></ul>
  55. 55. Action Skills
  56. 56. Operacy skills TEC Target - Explore - Conclusion Simple Process
  57. 57. Operacy skills PISCO Purpose - Input - Selection - Conclusion - Operation Complex Process
  58. 58. Exercise <ul><li>Go out for lunch with school mates </li></ul><ul><li>Select a cruise lines for three days holiday - </li></ul><ul><ul><li>STAR CRUISE or EMPRESS CRUISE </li></ul></ul>
  59. 59. Action Plan
  60. 60. Learning Contract <ul><li>What do you want to learn ?” </li></ul><ul><li>(reading skills) </li></ul><ul><li>&quot;How are you going to learn? </li></ul><ul><li>(read reading skills, read newspapers etc.…) </li></ul><ul><li>&quot;What will you produce?” </li></ul><ul><li>(complete reading the “how to” books on reading) </li></ul><ul><li>&quot;How will you know what you have achieved efficiency?” </li></ul><ul><li>(I can tell the story of the book to my friend, make note in the margin of the book) </li></ul><ul><li>” When will you complete the task?” </li></ul><ul><li>( three months. Oct - Dec, 1999) </li></ul>
  61. 61. Exercise Objectives Resources Evidence Validation Date
  62. 62. Summary <ul><li>We learn the what, when, why learning </li></ul><ul><li>We learn about the learning style and circle </li></ul><ul><li>We learn about learning at school and at work </li></ul><ul><li>We further learn about learning through the video </li></ul><ul><li>We learn few learning skills - </li></ul><ul><ul><li>listening, opening up,asking questions, action skills </li></ul></ul><ul><li>Wee male a learning contract with ourselves </li></ul>
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