LAURENCE YAP SENIOR MANAGER
HUMAN RESOURCE DEVELOMENT
CAREER BACKGROUND & OBJECTIVE
Seeking career opportunities in Human Resource Development to improve
employees and organizational learning and performance
12 Years in Learning, training and Organizational Development. Worked in
various sectors – Computer hardware manufacturing, Semiconductor,
Pharmaceutical and Retail. Wide exposure in management training,
facilitation, multimedia, organizational development, online learning,
internet research, people management, training administration, and
learning strategies
EMPLOYMENT
2007-2009 Carsem Malaysia Sdn Bhd Ipoh
Senior HRD Manager
Human Resource Award, 2000
2006-2007 Pfizer Pharmaceutical KL & Singapore
Learning and Development Manager
Best Employers for Healthy Lifestyles, US 2007
Best Companies to Work For, US 2005
Global Most Admired Companies, US 2005
2006 Manpower Malaysia Kuala Lumpur
Training Manager
2005 Mydin Mohamad Holdings Berhad Kuala Lumpur
Senior Training Executive
2002-2005 Orifresh Sdn Bhd Penang & KL
Business Development Manager
1995 – 2002 Western Digital Media Penang
(Formerly known as Komag USA (Malaysia) Sdn)
Senior Training Executive
Hewitt’s Best Employee of Choice 2003 & 2005
1994 Henry Butcher Penang
Property Marketing Executive
1993 MBf Finance Penang
Marketing Executive
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PROFESSIONAL EXPERIENCES
Carsem Malaysia Sdn Bhd - 10000 employees
Senior HRD Manager - Manage Six Divisions of 90 staff
A. Training
Carried out Training Needs Analysis for Supervisors and Management
Levels
Conducted various soft skills programs for internal employees –
facilitation, internet research, training management, communication and
management skills
Managed Operator Training – Training and Certification for 6000 operators.
New employees can produce 80% output after 21 days of training
Engaged consultants and internal trainers for various quality and
engineering programs such as SPC, DOE, FMEA, Wire bonding, 8D and etc
Developed Supervisory skills of production employees
Managed HRD Fund and training budget
Worked with consultant to improve competencies of Customer Service
Department
B. Organization Development
Facilitate and conduct periodical review of Annual Strategy Planning
Analyzing various Department Structures for Senior Leadership Team
Facilitated lean manufacturing and TQM team culture through projects,
training and proliferation
Carried out team bonding program to consolidate departments
Managed Young Manager Acceleration Program
C. Career Development
Developed competency model for HRD employees based on the work of
Jean Barbazette
Implemented Job Rotation among HRD Divisions for job enrichment
Mentored and coached section heads
Assigned cross functional projects to various divisions. Projects included
Orientation program, Multimedia, Lean, and Training Administration
Improvement
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Benchmarked against HRD Department of other companies - Pfizer, Maxis,
OSK, Solectron, Kobe Technology, Sime Darby and Motorola
Pfizer Pharmaceutical - 100000 employees globally
Learning & Development Manager - Malaysia and Singapore
A. Training and Education
Conducted Training on One Minute Manager, Facilitation, Nano Training
and Internet Research Skills
Engaged consultant to train Medical Department on Work Planning and
File management
Engaged consultant for Marketing Department for Presentation Skills
Administered Education Assistant Program
Conducted team building for IT, Legal, HR, Marketing and Sales Training
Departments
B. Organization Development
Solved team conflicts in Sales Department. The team performance
improved after the facilitation session
Diagnose issues faced by Sales Training Department
Improved communication and research skills of Marketing Department
C. Career Development
Managed MBA class of 15 high performance employees. The program is
collaborated with Nottingham Trent University
Interviewed 300 employees in Singapore and Malaysia for their
development needs
Coached Fabien Giallonardo to take over my position as Learning &
Development Manager
Manpower – 72000 employees globally and 500 locally
Learning & Development Manager
A. Training and Education
Conducted Training on Internet Research
Designed orientation program
B. Career Development
Coached Subordinate on soft skills and training delivery
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Mydin Mohamad Holdings Berhad 3000 employees
Senior Training Executive
A. Training and Education
Led a team of trainers to provide soft skill training to 3000 employees.
Training courses include
 Supervisory training
 Facilitation and Meeting Skills
 Customer Service
 Effective Thinking Skill
 Communication Skills

Developed Customer Service Program for shop floor staff
B. Organization Development
Developed Customer Service Team
Applied Mental Collaboration on
 Emporium Renovation Project
 Foreign Worker Data
 Outstation Recruitment Process
 A&P Opening Ceremonial Work Process
 Customer Flow Management
Mental Collaboration
a. Evaluation Dialogue
b. Job Function Rehearsal: Review and improve job function
c. Event Flow Rehearsal: Who do what at what time
d. Physical Rehearsal: carry out a mock rehearsal
Post Mortem (Good, Better, Next)
 Malacca Branch Opening
Performance Improvement projects:
 Improved Customer Service by setting up Customer Care
 Streamlined Wholesale activities to capture wholesale customers
 Upgraded Operation and Customer Service Standard by adopting
criterions listed in Courtesy Award of Malaysia Retail Association
and National Productivity Center
 Improved product ordering by establishing Monthly Sales Data
C. Career Development
Coached Training Executives Aron, Hamdan and Hasrol. I redesigned their
job functions according to their strengths - Aaron in consulting, Hamdan in
Training and Hasrul in Management training and research
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Orifresh Sdn Bhd
Business Development Manager
Marketed natural and organic health drink
Managed Halal certification
Promoted products online
Western Digital Media Sdn 3000 employees
(Formerly known as Komag USA)
Senior Training Executive
A. Training & Education
Delivered soft skills to over 2000 employees including technicians,
executive and managerial staff
 Team Training (Joiner’s Quality Training Guide)
 Communication skills
 Supervisory skills
 Feedback skills
 Positive thinking
 Internet Research
 Learning Skills
 Facilitation and Meeting skills
 Six Thinking Hats
 5S Housekeeping
Managed and Trained in a Structured Interpersonal Program – Zenger
Miller International
 Basic Principles
 Being a team player
 Giving feedback to help others
 Listening to understand clearly
 Requesting help
 Resolving Issues with others
Carried out TNA for Technicians and Supervisors
Managed Training Facilities and Equipment
Administered HRD Fund and budget
Managed Overseas Training bond
Managed Industrial Training Program
Developed Multimedia for Manufacturing Process
Developed people skills of technicians and supervisors by managing
Zenger Miller’s Leadership Working Program
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Administered Scholarship Program
B. Organization Development
Developed people culture of Komag’s Manager by managing Zenger
Miller’s Leadership 2000 Program - Senior Managers trained managers in
the morning and discussed corporate issues in the afternoon
C. Career Development
Coached multimedia and administration staff
Trained Ong Ming See, a Senior Training Executive, to take over my position
EDUCATION AND TRAINING
Education
M.A. (Social Sciences)
1991-1997 University of Malaya -Kuala Lumpur
Social Mobility, Malaysia community and politics development, Sociology,
Malaysia History, Overseas Chinese Community Development and
Research methodology
B.A. (Honors) (Social Sciences)
1987-1990 University of Malaya -Kuala Lumpur
Business Management, Economics, Asia Politics, European and Asia
History, Indian Culture, Chinese Literature, Religion and Japanese
Speaking Engagements
 1st Malaysia HRD Best Practices Seminar– 24th June 2008-
Maxis Academy
“Action Learning: Lean Manufacturing in Carsem”
 PSMB CEO Talk – Oct 2008 –PSMB Johor Branch
“Lean Manufacturing”
 2nd Malaysia HRD Best Practices Malaysia Seminar – 23rd May
2009- Wisma PSMB
“Team Bonding and Reorganization”
 UUM Conference for MBA “Surviving Economy Crisis” –
25th-26th July 2009 – Holiday Villa, Subang Jaya
“The Future of HRD of Electronics Industry in Malaysia”
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Training Attended
 21st Century Hong Leong – 2009
 Leadership Development, COO of Carsem - 2009
 Difficult Employees- 2009
 HRD Best Practice Seminar - 2009
 Human Resource Development Program - 2009
 Asia Pacific Facilitation Conference, Kuching- 2008
 HRD Conference, Genting - 2008
 Seven Human Tools, Focus Learning -2008
 Lean Business Overview, AMC Consulting – 2008
 HRD Training Expo, Ipoh – 2008
 CEO Talk: Leadership Development, Ipoh, 2008-11-28
 Talent Management, FMM - 2007
 Corporate Learning Strategy, Knowledge Com - 2007
 Asia Pacific Facilitation Conference, IAH - 2007
 People Development Seminar by Ken Blanchard, KL – 2006
 HR Breakfast talk, IHR – Positivity Psychology - 2006
 Dale Carnegie Interpersonal Training – 2004/5
 Advanced Toastmaster Bronze (ATM-B) Award
 Games, Speech and Drama by Youth Movement Association
March 15 2000
 Team Building in PSDC 11 Feb 1998 to 12 Feb 1998
 Certificate of Competence in Storage Technology
by IDEMA and Singapore Polytechnic 20th Nov 1999
 Critical Skills for Supervisors in Manufacturing Industries
by FMM-IM 2 to 3 Feb 1999
 Failure Mode and Effect Analysis (FMEA) by Cheah Lim
Management Consultancy 15 & 16 October 1998
 Effective Speaking & Presentation Skills by Speech Dynamics
19 & 20 Feb 1998
 Facilitation Skills by Michael Polanski, MIM 28-29 Nov 1997
 Zenger Miller Certification Program of WORKING Program
Certified Trainer 1997
 Zenger Miller Frontline Leadership Program 1996
 Video Editing Training 1995
CORPORATE SOCIAL RESPONSIBILITY
Organized Malaysia HRD Best Practices Seminars 2008-2009
Judge of 2008 Brandon Hall Excellence in Learning Awards, US
http://www.brandon-hall.com/awards/judges/judges2008.shtml
Taught Internet Research for HRD profession at Maxis Academy to
HRD Community, 2008
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Trained 600 trainees of National Service Program on Diversity: Cross
Culture, Cross Gender and Cross Religion at Princess Haliza Camp,
Sepang, 2005
Involved in School and Industry (SIPI Program) community project in
English Awareness Program, Internet Exposure, Web Design and E-
learning Community (http://www.el.com):
 SM Zainul Abidin – Penang Heritage 2000
 Trainers for UPPA staff and SIPI members on Online search
1999
 SM Zainul Abidin – Volcano Web Page Design 1999
 Trainer for School Teachers on Online Research 1999 SM
Zainul Abidin – School Home Page 1998
 Technical Chairman for SIPI Convention 1998 SIPI (School-
Industrial Partnership Initiative) 1996-1998
PERSONAL BACKGROUND & WEB 2.0
Laurence Yap Tung Siong, 43, Married, Malaysian
Address: No 6, Townhouse, Meru Valley Golf Resort, 30020 Jelapang, Ipoh,
Malaysia
Contact: +6016-2080096 (Mobile), +605-5276864 (Home),
+605-5262333 (Office)
Email: laurence.yap@gmail.com
Linkedin: http://www.linkedin/in/laurenceyap
Blog: Journey of HRD http://www.journeyofhrd.blogspot.com
CLO Network: http://clonetwork.ning.com/profile/LaurenceYap
Slideshare: http://www.slideshare.net/eastleaf
Slideshare: Learning Organization
http://www.slideshare.net/group/learning-organization
Malaysia HRD Best Practices Group http://www.facebook.com/group.php?
gid=8327869124
MANAGEMENT & LEADERSHIP STYLES
Situational Leadership – Ken Blanchard
Using different leadership styles for different situations and stage of staff
development
Strength Based Management – Marcus Buckingham & Tom Roth
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Focus on the strength of others, redesign their jobs to suit their strengths
Appreciative Inquiry - Dr David Cooperrider
Discover, Dream, Design and Deliver
Asset Based Thinking – Hank Wasiak and Dr Kathy Cramer
Think and act positively
Zenger Miller ‘s People Leadership
Communication, respect, recognition and feedback
7 Habits of Effective People – Dr Stephen Covey
Sharpen the Saw, Create Win-Win, Seek First to Understand, Synergy
CoRT Thinking Course - Edward De Bono
Effective thinking skills to engage people
RECOMMENDATIONS
“Laurence was a systematic and a positive person for those who have
known him in his career at Komag. He has a lot of energy and passion in
shifting the mind-set of the people to look at Training in a new perspective.
Always a willing person who works very well with people at all levels. His
positive attitude towards the working life has helped influence others to
look at glass as being half-filled. A pleasant person to work with!” August 2,
2009
Aznul Shahrim GENERAL MANAGER, AGILENT TECHNOLOGIES
“Laurence is a diligent individual and works well independently and able to
liaise well with all levels. He has great passion in training and development
and will be a good asset to any organization.” August 2, 2009
Top qualities: Personable , Good Value , High Integrity
Shankar Nagalingam HR DIRECTOR (ASIA) , DELL
“I have had the good fortune to be associated with Laurence Yap for many
years now. Two things stand out about Laurence. He is a voracious reader.
As such he is very knowledgeable and is always very up to date on the
latest and greatest in Management, Leadership and Training &
Development trends. Secondly, he is excellent at networking with people
and very easy to get along with. He is always willing to share what he
knows with others unselfishly. A good role model for what positive and
effective leadership in Training & Development should be.” July 19, 2009
Cornelius Koh , GENERAL MANAGER, HUMAN CAPITAL DEVELOPMENT &
ENGAGEMENT , TAN CHONG GROUP
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“Laurence is very resourceful, almost like a walking wikipedia. He's the
GREEN hat in the team - creative & full of ideas :-)” July 19, 2009
Ruzi Panjang-Adni , TECHNICAL TRG MGR , WESTERN DIGITAL (FORMERLY
KNOWN AS KOMAG USA (M'SIA))
was with another company when working with Laurence at Pfizer
“Laurence is a definite asset to any organization. He has strategic vision
with a very pragmatic approach to work. He is one of the most positive
people I know, constantly encouraging those around him to motivate them.
He is focused on his tasks, researching all angles possible, executing with
maximum effect. Laurence is a humble person, he is the first to admit that
he does not know everything, and with that attitude, he is constantly
learning to improve himself, always suggesting and assisting those who
need input in whatever way possible. He does not only have a heart for his
work, but more importantly, he has a heart for people, a genuine caring
which musters support and dedication of those working for him and with
him. His vision is strategic in nature which allows him to see the bigger
picture and yet his places importance of fulfilling daily task with perfection.
His all round approach, experience and drive will bring any organization to
the next level, and he will be there to help chart the course.” September
22, 2009
andre ong , EMPLOYEE RELATIONS MANAGER , KOMAG
worked with Laurence at Carsem
“Laurence is passionate about learning and people development.
Networking and sharing knowledge & information is another of his passion
and he is the best person I know at that. He is truly amazing in coming up
with new ideas and new ways of doing things. I don't know where he finds
the time to read, but that gives him access to a wide range of knowledge in
different areas. He is full of energy and he managers to pass it to people
around him. Working with him is really an eye opening experience in term
of personal development. He is also the person to approach if you need
resources or contacts in any area that you (well, at least I) can think of.”
August 11, 2009
Fabien Giallonardo , LEARNING AND DEVELOPMENT MANAGER , PFIZER
MALAYSIA/SINGAPORE
“Laurence rocks, is very knowleageable, has great network
capabilities and most importantly, he's generous in teaching and
sharing knowledge.” July 31, 2009
Meng-Queen Yee , PROJECT MANAGER , PFIZER (MALAYSIA) SDN BHD
worked with Laurence at Pfizer
“Laurence is good in managing and facilitating managerial training and
development programs He understands details and develops creative
approaches to engage participants.” September 17, 2009
Ck Ha , TEST OPERATIONS MANAGER , CARSEM (M) SDN BHD
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works with Laurence at Carsem
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