Training Department as Business Partner

HRD as Business Partner Laurence Yap M.A. (Uni. Malaya) [Senior Manager] Human Resource Development

Outline
Background
Training & Learning
Organization
Development

Organization Needs
Performance
Positive Behaviors
Team Effectiveness
Quality
Sales
Profit

HRD is the integrated use of training and learning , career development , and organization development to improve individual and organizational effectiveness Patrician McLaren

HRD: New Playing Field US: Chief Learning Officer Focus on Performance

28%
MALAYSIA’S HRDF: An Evaluation of Its Effects on Training and Productivity Hong Tan Lead Economist, World Bank Institute

Corporate Learning Strategies Focus on Performance Solution Align to Corporate Objectives Broadening Learning Activities Building Employee Branding Invest in Strategic Learning Leverage on our intellectual capital Partnership with Different Business Unit Cultivate Values and Positive Culture Speed up knowledge transfer

High Performance Model Learning: change Collaborating: speed Teaching: Growth Learning Informal learning formal learning Teaching Management becomes trainers Groom internal employees as trainers Collaborating Network to customers and vendors Cross Function Team Community of Practices

Organization Development Set Organization Goals & Direction Analyzes Organization Structure Organization Talent Analysis Talent Management Leaders as Teacher

Training Graduate Engineering Program Department Needs: YB Action Learning – Lean, FMEA Nano Training Internet Research Web 2.0

Organization Development

Set Direction

Strategy Meeting

Change Management Implementation STRATEGY IMPLEMENTATION © Bridges Business Consultancy Int, 2005t Vision, Mission & Values t Strategy Creation

Vision, Mission & Values

Lean Manufacturing

AL Model: PDCA
Address Organization Concerns
Engage Teams and select projects
A. Plan C. Check D. Act B. Do
Provide Training
Carry out projects
Review results
Proliferate to other areas

7s McKinsey

The Training Approach The Learn – Do – Mentoring Approach CLASS ROOM LECTURES Lecture on Lean for graduate IE students (Asia Institute of Technology, Bangkok. Faculty of Industrial Engineering) Class Room Lecture during Lean Master training (MMI JB)

HANDS-ON SIMULATIONS & ACTIVITIES Hands-On practical simulation-Quick Changeover (Seagate, Wuxi) Hands-On Value Stream mapping session (MMI Yixing, China)

HANDS-ON SHOP FLOOR ACTIVITIES Shop-Floor exercises (NSK, KL) Shop-Floor exercises Video-Shooting (NSK, KL)

Lean Consultants
The AMC founders & principal consultants are:
Ramesh Victor Rajathavavaram
Lean Master (USA)
Soundrarajan Pitchay
Lean Master (USA)
URL: http://www.adv-mc.com
Email: rameshvictor@adv-mc.com

Wave 1
Lean overview
Value Stream Mapping
Set-up Reduction
5S
Change Management
Wave 2
Visual Management
Standardized Work
Error Proofing
Handling Resistance
LEAN IMPLEMENTATION IN CARSEM
Factory will be more Visual & Organize
Reduced set-up time
Factory will have less error
Work will be more standardize/repeatable
Wave 3
Material Control (Kanban)
Total Production Mgt (TPM)
Overall Engineering Efficiency (OEE)
Performance Measurement
Introduce pull mechanism through Kanban
Working with lower level of inventory
Improve equipment OEE
Wave 4
Theory of constraints
Lay-out optimization
IT Tools
Lean Diagnostics
Further strengthen the whole Value Stream Map after the 3 waves project.
Lean Masters have advanced diagnostic ability for continuous improvement on their own VSM (Value Stream Mapping)
Lean lay-out

Talent Gaps/Issues*
#1
#2
#3
Talent Management Action Plan (2005)
#1
#2
#3
#4
#5
Current Changes/Challenges Impacting Your Business
#1
#2
#3
Future Changes/Challenges Impacting Your Business
Talent Management Accomplishments (2005)
#1
#2
#3
#4
#5
#1
#2
#3
2006 Talent Management Action Plan
#1
#2
#3
#4
Talent Strengths*
#1
#2
#3
* Aggregate organization talent strengths and gaps Organizational Talent Analysis

Nano Training
Short Learning ( 1 hour)
Lunch, Department Meeting, Coffee Break

Business Impact
YB
Purchasing
HR integration
Lean Manufacturing
Marketing, Sales and Marketing Services

8 Key Beliefs:-
Customer 1 st
Speed of Execution
Continuous Improvement
Constant respect for people
Uncompromising Integrity
Lead by Example
Always seek win-win solution
Carsem BOLEH !

Behaviors
Focus on the issue , not the person
Remember -- Everyone’s role is important
Seek first to understand.
Constant Respect for People
Always believe there is a better way
Challenge the status quo
Seek new ways of doing things
Continuous Improvement
Sense of urgency.
Be responsive .
Make fast decisions
Speed of Execution
1 Listen to customers
Treat customers as friends
3 Be courteous , respectful and professional
Customer 1 st

Behaviors
Can DO attitude
Determination
Positive mindset
Carsem BOLEH!
Be objective
Be open minded
Collaborate and compromise.
Always seek win-win solution
Be supportive
Say what you do and Do what you say
Be a coach
Lead by Example
Honesty
Keep your word
Maintain confidentiality
Uncompromising Integrity

Internet research
Abundance of useful information
Control for fear of abuse
Free software Redes sociales

Tools for Collaboration
Social Networks
Facebook, MySpace
Flickr
YouTube
Blogs
Wiki’s
Podcasts

Reorganization

Several Types of Reorganization 1. Streamlining of Functions Consolidation 2. Reporting Levels improve communication 3. Span of control expand responsibilities 4. Others

Types of Reorganization
Streamlining Functions
HRD + HR + ESH = Human Capital Department

Reduce Reporting Levels

Span of control

Team Bonding and Reorg
Know Your Team
STRENGTHS
SUCCESSES
Departmental Strengths & Desired Development
Future Possibilities
Summary

Appreciation of Strengths

Future Possibilities

OD, Training and Education www.linkedin.com/laurnceyap Corporate Learning www.journeyofhrd.blogspot.com HRD Best Practice Malaysia www.facebook.com Chief Learning Officer Network network.clomedia.com/profile/LaurenceYap Contact Network

[KL. PG. Singapore. Ipoh] 13 Years (1993-2009) Training & Development Organization Development HRD Career

Employment Computer Disk Drive US / 1997-2002 Senior Executive Recruitment Outsourcing US / 2006 Training Manager Global Pharmaceutical US / 2006 Learning Manager (Mal & Singapore) Manufacturing (Assembly and Test) Malaysia MNC / 2007 HRD Senior Manager

Higher Education B.A (Hons.), M.A Social Science Fellowship Award 1990-1993 Management European History Malaysia Development Asian Politics Chinese Studies Indian Culture Japanese Religious

Training Department as Business Partner

by Laurence Yap on May 24, 2010

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