Effectively managing conflict in the workplace ver 2
Upcoming SlideShare
Loading in...5
×

Like this? Share it with your network

Share

Effectively managing conflict in the workplace ver 2

  • 1,889 views
Uploaded on

 

More in: Education
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
1,889
On Slideshare
1,887
From Embeds
2
Number of Embeds
2

Actions

Shares
Downloads
57
Comments
0
Likes
0

Embeds 2

https://erau.blackboard.com 1
http://www.linkedin.com 1

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide
  • ckby/BasicTTT/25Jul99/Rev0 PG- Optionally, this could be done right after talking about lesson plan and before talking about teaching methods

Transcript

  • 1. Effectively Managing Conflict in the Workplace Tuesday, 7 December 2010 Laurence Yap Sr Manager of Learning and OD
  • 2. Solving Team Conflict and Synergy By Adopting Appreciative Inquiry Tuesday, 7 December 2010 Laurence Yap Sr Manager of Learning and OD
  • 3.
    • CONTENTS
    • Causes of Conflict
    • Appreciative Inquiry
    • Team Conflict
    • Team Synergy
    • Team Cooperation
  • 4. | Our Challenges: The World Is Changing |
  • 5. Conflict
    • Effectiveness vs right and wrong
  • 6. Conflict
    • One Angle vs Multiple Angles/PMI, OPV
  • 7. Diverse Audience
  • 8. Workscope
    • Discover
    • Dream
    • Design
    • Deliver
    Appreciative Inquiry
  • 9.  
  • 10. Application
    • Team Conflict
    • Team Bonding
    • Departmental Planning
    • New Team Orientation
  • 11.  
  • 12.  
  • 13.  
  • 14.  
  • 15. Appreciative Inquiry Principle 1
  • 16. Appreciative Inquiry Principle 2 Appreciative Inquiry Principle 2
  • 17. Appreciative Inquiry Principle 3 Appreciative Inquiry Principle 3
  • 18. Appreciative Inquiry Principle 4
  • 19. Appreciative Inquiry Principle 5
  • 20.  
  • 21. Team Conflict
  • 22. Team Conflict
  • 23. Workscope
    • Discover
    • Dream
    • Design
    • Deliver
    Team Planning
  • 24. Workscope
    • Discover
    • Share with the team of the moments you have felt
    • most engaged, most alive and most excited?
    • Share with the team of your three achievement s at work?
    • Share with the team of your three personal achievement?s
    Team Planning
  • 25. Workscope
    • Dream/Desirable future state
    • What is your dream for the team?
    • What is youe dream for the department?
    Team Planning
  • 26. Workscope
    • Design
    • Choose three of the dreams.
    • Develop the action plan for
    • each dream
    • Present your process of achieving the
    • dream. Allow the audience to improve the a
    • ction plan
    Team Planning
  • 27. Workscope
    • Deliver
    • Who do what by when
    • Set the date for first meeting
    Team Planning
  • 28. Team Synergy
  • 29.  
  • 30. Background
    • A. Conflicts/ Grudges
    • M and S Site
    • 11000 employees with 7000 operators
    • Multiple product lines
    • Marketing, Operation, Sales, R&D, Support
    • B. Low Morales
    • 2009 – RM 60 Mil losses
    • VSS – 500 employees
  • 31. Team Synergy
    • Hope for the Company future
    • Personal Level
    • a. Background
    • b. Achievements – Personal/Work
    • c. Strengths
    • Department Level
    • a. Achievement
    • b. Structure
    Team Synergy
  • 32.
    • Corporate Level
    • a. Behaviours
    • b. Positive
    • c. Wish List
    Team Synergy
  • 33.  
  • 34.  
  • 35. Carsem Confidential A Member of the Hong Leong Group
    • What do our customers care about most ?
    Questions