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Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
Business skils for technical profession
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Business skils for technical profession

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  • 1. Outside the Box: Business Skills for Technical Professionals June 13, 2007 June 13, 2007
  • 2. Outside the Box: Business Skills for Technical Professionals June 13, 2007 Brian Summerfield Senior Editor Talent Management magazine
  • 3. June 13, 2007 Outside the Box: Business Skills for Technical Professionals Raed S. Haddad Senior Vice President of Client Programs ESI International Julie Zinn Program Director ESI International
  • 4. Sponsored by: Questions? Email ESI at ESIWebinarInfo@esi-intl.com © ESI International, 2007. All rights reserved Outside the Box: Business Skills for Technical Professionals Webinar 2007 June 13 Julie Zinn Program Director Presented by: Raed Haddad Senior Vice President &
  • 5. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Key “cross cutting” Market Trends: What clients told us Tracking Market Trends Global expansion Cut expenses Faster time-to-market Increased competition Search for the “right” talent More sophisticated clients w/ more complex requirements
  • 6. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Market Trends Tracking Market Trends Clients want employees who are – Innovative – Business Savvy – Critical thinkers – Decision makers – Excel at client relationship management
  • 7. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved 2007 June 13Agenda What are Business Skills? The Business Case for Business Skills Improving Business Skills
  • 8. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved What are Business Skills?
  • 9. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Business Acumen Management Skills Business Skills What are Business Skills? “Soft” Skills What are Business Skills?
  • 10. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Business Skills Leverage Technical Expertise What are Business Skills? Business SkillsPerformance Standard Technical Knowledge/ Ability Science BusinessAnalysis Engineering ProgramMgmt. ProjectMgmt. IT Other Job Functions
  • 11. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved What was “wanted” What are Business Skills?
  • 12. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved What was “needed” What are Business Skills?
  • 13. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved What was “specified” What are Business Skills?
  • 14. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved What was “delivered” What are Business Skills?
  • 15. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved What If … ? What are Business Skills? Your Technical Professionals Could – Link their projects and work to company strategy Effectively communicate Think critical thinking skills Solve the right problems Develop capability in others Understand how financial information is used within their organization Be a change agent
  • 16. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Six Critical Business Skills What are Business Skills? 1. Business acumen 2. Financial acumen 3. Communication and interpersonal skills 4. Ability to manage change 5. Critical thinking and problem solving skills 6. Ability to develop others and delegate
  • 17. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Polling Question #1 Question: In general, do technical professionals in your organization have these skills? Answers (Choose One): They have all or almost all of these skills (We’re in good shape) They have some of these skills (We could do better) They have none of these skills (We need help)
  • 18. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved The Business Case for Business Skills
  • 19. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved We Heard Our Customers Saying… The Business Case for Business Skills Our technical professionals cannot communicate well We’re not so good at managing the constant change in our organization Our new managers are “thrown to the wolves” Biggest challenge of all is to help technical people understand that it’s not just about the deliverable Missed opportunities due to lack of collaboration Question to stakeholders: were your expectations set and met? 35% said yes, 65% said no
  • 20. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Validating the Trends: Independent Research Results The Business Case for Business Skills More than 1,000 individuals surveyed and interviewed – Online surveys – Focus groups Across all industry sectors At multiple levels in the organization ESI customers and non-customers
  • 21. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Reality Validated The Business Case for Business Skills “What are the areas in which it is important for people in your organization to improve?” (ranked in priority order)
  • 22. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved The Impact on Business The Business Case for Business Skills Lack of awareness about organizational and strategic goals/objectives Disparate projects that may be redundant or may not integrate Projects that miss the mark – with final deliverables that are unusable or need to be reworked Silo mentality Lack of interpersonal and communication skills Ambiguous requirements Misinterpreted expectations and results Unnecessary conflict Low productivity Problems that won’t go away or continually resurface Lack of proper problem diagnosis Solving the wrong problem Too much focus on solution and creativity of solution vs. its application and benefits Technical or specialized staff are not prepared for responsibilities when promoted to management Low morale Poor decision making Lack of respect Lack of direction, structure and discipline Expertise lies with only a few individuals High risk because of dependency on few individuals Lack of perspective Missed opportunity and benefit that comes with more collaboration
  • 23. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved The New Reality The Business Case for Business Skills According to 2004 Standish CHAOS Chronicles: Only 34% of software projects were expected to finish on time and on budget Projects had only 52% of proposed functionality 82% of projects had time overruns Average cost overrun was 43% of project budget Time Cost Quality
  • 24. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved The New Reality The Business Case for Business Skills Of the Top 10 Knowledge and Skills Expected to Increase in Importance Over the Next five Years #1 – Critical Thinking and Problem Solving (77.8%) Source: Creativity and Innovation, 2007
  • 25. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved The New Reality In a recent survey, 1,400 CIOs were asked: “If two candidates interviewing for an IT position had similar skills, which one of the following additional qualifications would you find most valuable?” - industry-specific experience - soft skills 43% 32% The Business Case for Business Skills Source: Robert Half Technology
  • 26. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved What the Experts Say The Business Case for Business Skills 75% of IT decision makers described communication skills are “very important” to their hiring decisions in 2007. - Forrester, 2007 Instruction in business, management and communication can greatly enhance the team’s productivity as well as their ability to collaborate on solving everyday challenges such as improving efficiency and competitiveness. - Katherine Spencer Lee, Robert Half Technology “Soft skills round out the technical work and give the individual sharper competitive advantage.” - Information Technology Association of America
  • 27. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Further Career ProgressionCareer Progression The New Reality Technical Business Skills 5% 95% Technical Business Skills 50% 50% Technical Business Skills 95% 5% Early Career The Business Case for Business Skills Source: PMI’s Career Track, 2006
  • 28. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved The New Reality The Business Case for Business Skills Maturity Tactical Strategic Skill
  • 29. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Polling Question #2 Question: Do you include business skills as part of hiring requirements for technical professional candidates? Answers (Choose One): Yes No I don’t know
  • 30. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Improving Business Skills
  • 31. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Six Critical Business Skills What are Business Skills? 1. Business acumen 2. Financial acumen 3. Communication and interpersonal skills 4. Ability to manage change 5. Critical thinking and problem solving skills 6. Ability to develop others and delegate
  • 32. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Critical Skill #1. Developing Business Acumen: ESI’s Mindset Model Improving Business Skills Strategic Perspective – strategy, goals and objectives Personal Perspective – personal goals, style and capabilities Interpersonal Perspective – one-to-one and one-to-many communication and interaction Operational Perspective – processes, systems, procedures and structures
  • 33. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Critical Skill #2. Financial Acumen Improving Business Skills Understanding the financial implications of business decisions (and vice versa) Knowing what the key indicators are and how to identify variance Uncovering assumptions and asking smart questions Communicating financial information in an understandable manner – including the impacts
  • 34. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Critical Skill #3. Communication and Interpersonal Skills Improving Business Skills Communication is the transfer of information between people and the attachment of meaning. = Shared meaning and desired outcome High-impact communication is clear communication directed at a target audience that achieves its purpose by producing desired outcomes.
  • 35. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Critical Skill #3. Communication and Interpersonal Skills Improving Business Skills High AssertivenessHigh Assertiveness Low AssertivenessLow Assertiveness LowExpressiveness HighExpressiveness TellsAsks Controls Emotions Displays Emotions ConsiderateConsiderate SystematicSystematic DirectDirect SpiritedSpirited
  • 36. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Critical Skill #4. Managing Change: ESI’s Organizational Change Model Improving Business Skills
  • 37. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Critical Skill #5. Critical Thinking and Problem Solving: ESI’s Critical Thinking Model Improving Business Skills Strategic (Where are we trying to get to?) Use different types of thinking to yield different results Tactical (What could we do about it?) Analytical (Why is it the way it is?) Creative (What new ideas do we have?)
  • 38. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Critical Skill #6. Developing Others: ESI’s Coaching & Mentoring Model Improving Business Skills Determine Current Performance Determine Current Performance Delegate the Work Delegate the Work Guiding Progress Guiding Progress Evaluating Results Evaluating Results
  • 39. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved Career Path for Technical Professionals Communication and interpersonal skills Technical Professional 1 Developing Technical Professionals & Team Members Technical Professional 4 Technical Professional 3 Technical Professional 2 Role Ability to manage change Financial acumen Business acumen Critical thinking and problem solving skills Ability to develop others and delegate Business Skills Intro- ductory Intermediate Advanced MGT Development Technical Curriculum
  • 40. Questions? Email ESI at ESIWebinarInfo@esi-intl.com Sponsored by: © ESI International, 2007. All rights reserved In Summary Improving Business Skills Research tells us that business skills are critical in today’s business environment Strong business skills will leverage technical knowledge to improve performance Business skills can mean the difference between good and great, as well as success and failure Define Business Skills in your organization Develop competencies Gain buy-in Align with career paths Establish a measurement plan
  • 41. Sponsored by: Questions? Email ESI at ESIWebinarInfo@esi-intl.com © ESI International, 2007. All rights reserved Questions? Raed Haddad Senior Vice President rhaddad@esi-intl.com Julie Zinn Program Director jzinn@esi-intl.com Presented by: &
  • 42. Sponsored by: Questions? Email ESI at ESIWebinarInfo@esi-intl.com © ESI International, 2007. All rights reserved To submit for PDU credit, please visit PMI’s Web site. PDU Credits: 1 credit Category: 3 Option: 1 Provider ID: 1038 Program ID: PGM430 Thank you for your attention!
  • 43. June 13, 2007 Questions and Answers Raed S. Haddad Senior Vice President of Client Programs ESI International Julie Zinn Program Director ESI International
  • 44. June 13, 2007 Join Our Next TM e-Seminar: June 27 Return on Talent: Optimizing Your Return on People TM e-Seminars start at 2 p.m. Eastern / 11 a.m. Pacific Register for upcoming TM e-Seminars at www.talentmgt.com/eseminars View TM e-Seminar archives at www.talentmgt.com/eseminararchives

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