A chro achivement resume lod  may  2014 v1
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A chro achivement resume lod may 2014 v1 Document Transcript

  • 1. Laurence Yap Senior Manager APAC Learning & Org. Dev. Career Objective and Background Senior Manager with over 18 years of success driving corporate learning, organization development, learning academy and leadership talent to record levels. Wide-range of management experience, including six years of partnering experience with APAC colleagues, seven years of advising business leaders and eleven years of managing large learning academies. Background includes learning, Talent and OD roles at First Solar, PayPal, Carsem and Pfizer overseeing APAC and Malaysia's operations. Deep experience leveraging action learning, change management, appreciative inquiry, facilitation and various OD tools and methodologies to optimize corporate learning, productivity and employee engagement Competencies Organization Development Facilitate Corporate Strategies, Change Management, Team Development, OD Interventions, Facilitation, Process Improvement, Lean Manufacturing and Career Development Talent Management Talent Review, Talent Development, Talent Evaluation, Talent Actions, Succession Planning, Bench Strength Measurement, Leadership Development, Senior Leadership Team Development Training and Development Strategic corporate learning, Learning and Development, Corporate University or Learning Academy, Learning Technology and LMS, Training Audit, Policies and Manuals, Annual Training Plan, TNA and Evaluation, Training Marketing, Promotion and Exhibition, Department Budget and Training Investment, Partnering Skills, Virtual Team, , Multimedia, Management of Stakeholders and Business Leaders, Training Council, Management of Training Curriculum Training Delivery and Instructional Design Work Experience and Achievements First Solar (Global leading Renewable Energy) Kulim, Malaysia
  • 2. Senior Manager of Training and OD Asia Pacific September 2012—July 2013 Currently Freelancing for Management Training  Partnered with Global Team to implement Asia Pacific On-boarding  Rolled out Global E-Learning Program for APAC Region  Facilitated and Organized Global Leadership Development  Set up Inter-departmentalTraining Council to intensify learning organization and training management practices  Designed First Solar Manufacturing Effectiveness System by combining Lean ,TWI, Supervisory Management System, 6S , McKinsey and John Kotter’s Change management  Developed leadership and coaching culture of the Finance Department  Presented findings of Business Sustainable Growth of First Solar to Managing Director  Partnered with HR for IR improvement process  OrganizedAnnual Employee Appreciation Event with HR  Reported to Global HRVP in Ohio and APAC HR Director in Malaysia, People Manager role: four executives (OD,Training, System and Administration)  Reasons of leaving: Organization downsizing for HR Asia and US with generous severance package for affected 150 employees PayPal Sdn Bhd (Online Financial Services) Shanghai, KL, Singapore Senior Manager of L&OD Asia Pacific Dec 2010-April 2012  Conducted talent identification, talent review and talent development in KL and Shanghai  Deployed two leadership training programs (leadership fundamental and people manager essential)  Conducted on-boarding training for new supervisors and people managers in KL  Facilitated corporate strategy sessions for APAC and Shanghai  Deployed global career development in APAC.Teamed up with Accenture to conduct interviews for merchant support, customer services, risk and financial services  Initiated global corporate communication culture  Initiated JobTitle Change for Asia Pacific  Managed KL office of HR related matters in set up time  Partnered with HR inTalent Management  Conducted Orientation Programs  Partnered with HR in Career Development  Reported to Global Director of Learning and OD in US, Individual contributor role, team member of Global L&ODTeam and APAC L&ODTeam of Ebay  Reasons of leaving: Spend more time with illing parent.The job required 65% of regional traveling and offer little time to care for my parent. Carsem Malaysia Sdn Bhd (Semiconductor) Ipoh, Suzhou Senior HRD Manager -2007 Jan -2010 August  Worked with CEO team to facilitated corporate strategies .Successfully aligned corporate goals with department and individual employees  Initiated OD programs to improve company Morales with support from CEO  Partnered with COO to develop change process for lean manufacturing with the results of 15% improvement of output cycle. Using John Kotter's change management and McKinsey 7s to
  • 3. facilitate the change.  Assisted CTO to increase knowledge base of R&D Center  Ensure training compliance of 10000 employees with stringent requirement from 100 global customers for 52 audits annually  Developed bench strength of managerial level by developing 60 managers  Developed and supervised Graduate Engineering Scheme to groom new generation of fresh engineers. Developed 30 new engineers in a year.  Managed talent identification, review and development for12 High Potential Employees  Managed six divisions with 100 staff to handle training and OD needs of 10000 employees  Exceeded expectations in Training Department effectiveness andTeam Building in Employee Survey of Carsem 209 with 83%  Partnered with Recruitment for recruitment events and orientation  Analyzed Organization structure with HR team  Developed supervisors in Employee DisciplinaryTraining  Discussed HR policies in operation training, administration of Operators  Reported to COO. People Manager role: 100 employees (OD,Tech, Human Capital, Lean, Admin., Operation  Reason of leaving: Regional exposure to global organization Pfizer (Pharmaceutical) KL & Singapore Learning & Development Manager 2006 3rd July – 2007 28th January (Outsourced by iHR Sdn Bhd)  Conducted TNA for Malaysia and Singapore employees.  Applied various Organization Development intervention tools to improve team collaboration Applied appreciative inquiry during annual team building for IT, Marketing, legal and HR Department  Conducted soft skills training for all levels of employees included communication, one minute manager, Internet research and facilitation skills  Partnered with HR to solve departmental issues   Reported to HR Director of Malaysia, People Manager role: two employees  Reasons of leaving: Opportunity to lead large team and report to COO Mydin Mohamad Holdings Berhad (FMGC) KL Senior Training Executive 2005 May – June 2006  Implemented customer service culture in Mydin such as set up customer service team, Friday briefing and training for shop floor employees. Won National Customer Service Award  Conducted Process improvement and event facilitation in store operations, foreign worker management, branch opening and floor management  Designed and delivered customer service training to 1000 employees  Reporting to HR Director and managed three employees  Reasons of leaving: Joined MNC with promotion to Manager position
  • 4. Orifresh Sdn Bhd Kuala Lumpur Business Development Manager 2002 August -2005 April  Marketed natural and organic health drink  Managed Halal certification  Promoted products online  Reported to Marketing Director  Reason for Leaving: Professional Development in Training and Development Western Digital Media (Formerly Komag USA) (Hard Disk Media Manufacturer) Senior Training Executive 1995 April – 2002 July  Managed three Zenger Miller corporate LeadershipTraining Program for five years  Managed training fund  Managed multimedia facilities and Komag College Resource Center  Delivered soft skills training - 5S, Zenger Miller Working Program, Learning Skills, Stress Management, Internet Research, Facilitation,Team Development, and Supervisory Skills  Involved in recruitment activities  Reported toTraining Manager. People Manager role:Two employees  Reason of leaving: Explore Marketing role in a start-up company Henry Butcher Property Agent Penang 1994 October -1995 April  Marketed Properties  Involved in Exhibitions  Partner with Property Evaluation  Marketed Financial Products  Provided Customer Service  Supported Branch Operations Education, Language and Competencies Education M.A. (Social Sciences) 1st October 1990 – 9th August 1997 University of Malaya -Kuala Lumpur (Full time turned part time due to long period of final cross examination) Social Mobility and Education of Chinese in Malaysia Social Mobility, Malaysia community and politics development, Sociology, Malaysia History, Overseas, Chinese Community Development and research methodology Award: Fellowship Award from University Malaya B.A. (Honors) (Social Sciences) MBF Finance Marketing Executive Penang 1993 October -1994 September
  • 5. 1st July 1987 – 11th August 1990 University of Malaya -Kuala Lumpur Business Management, Economics, Asia Politics, European and Asia History, Indian Culture, Chinese Literature Language Proficiency English, Bahasa Malaysia, Mandarin, Cantonese and Hakka Speaking Engagement  Application of Action Learning , HREC, 15-16th July, 2013, Shanghai  Career Development, HREC, 23rd-25th Oct, 2013, Beijing  Onboarding Impacts on Retention, Key Media, 7th June, 2012 Singapore Hilton, Singapore  HR Roundtable, June 2012, KL Hilton, Kuala Lumpur, HR Matters  HR as Leading Department, Truevents, 9th-10th April 2012 Ritz Carlton Kuala Lumpur  Effectively managing Conflict in the Workplace, Key Media, 7th Dec 2010, Singapore  Facilitating Corporate Strategy, Asia Business Forum, Nov 2010 Ritz Carlton Hotel, KL  Educating and Training Line Managers in Talent Management, IQPC – Talent Management South East Asia Summit, 29th-30th September 2010 Novotel Hotel, KL  Learning and Employee Retention, JFGS, 23th-24th September 2010, Park royal Hotel KL Certification Zenger Miller Leadership and People Skills, PSMB Trainer, Hard Disk Manufacturing, PayPal’s People Manager Essential , Toastmaster Advanced Communicator Silver Leadership Behaviors Leadership Values Coaching for growth; Resolving issues together; Managing Strengths; Creating joy to workplace; Treating everyone the same ENFJ of MBTI Participative Leadership: People-oriented, motivator, builds personal relationships, likeable, interpersonal skills, cares for others Personal Background Address: No-A-1-2, Permai Lakeview, Persiaran Lembah Perpaduan, Ulu Kinta 31150 Perak, Malaysia Age: 48 Contact: +6016-2080096 (Mobile) Email: laurence.yap@gmail.com Recommendations Matthew Dills Global HR VP of Talent, Training and OD , First Solar (US) TEL: 419-819-9338 EMAIL: matthewadills@gmail.com I highly recommend Laurence to anyone looking to improve their training and organizational development programs. He has deep knowledge and expertise on OD and training matters and has the
  • 6. ability to work independently yet collaboratively to improve company processes. Malini Tharumalingam, HR DIRECTOR RECTOR, PFIZER (MALAYSIA) EMAIL: MALINI.THARUMALINGAM@PFIZER.COM I never cease to be amazed by Laurence's passion for his work, energy and selflessness. He is a true believer of organizational development and is constantly looking into new ways to support the organization and colleagues whilst developing himself at the same time. He builds rapport easily with all levels of people and treats everyone with respect. He is a respected leader, a trusted colleague and an asset to any organization that he works with. October 8, 2009 Iain Meikle V.P. Of Manufacturing, Carsem (Malaysia) Email: meikleiain@gmail.com I found Laurence to be very creative and appeared to have a vast network of connections in several industries to pull information and get necessary support when needed His ability to execute well was very clear, I found him to be very hard working and diligently in completing several key tasks. He offers great idea’s on training content and delivery techniques and I learned much from our many interactions. I also found Laurence to be very honest and sincere and always offering to help even though his work schedule was fairly intense Norman Song Director of Training, SAP (China)(Ex-Colleague in PayPal as Sr Manager in L&)D)Laurence has the substantial experiences in Learning & Organization Development area. His facilitation skills in Leadership Development programs impressed me the most. He is also good at social network building... He is a great facilitator, executive coach and OD expert