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CRISIS MANAGEMENT EAS MUNICH, SEPTEMBER 30th
 
We have procedures for… <ul><li>Operational management </li></ul><ul><li>Corporate management </li></ul><ul><li>Crisis com...
Procedures are essential and have to be understood and practiced by the crisis management team <ul><li>Formalize </li></ul...
<ul><li>BUT…  </li></ul><ul><li>WHEN IT HAPPENS…. </li></ul>
I - On the site… <ul><li>« Normal life » must continue : take care of other people on the site (staff, visitors) </li></ul...
Key points <ul><li>You have between 20 minutes to 2 hours to be prepared and operational for communication </li></ul><ul><...
II - On the Corporate level… <ul><li>Even if it concerns only one site, organize a back up team </li></ul><ul><li>Always t...
Key points <ul><li>You have between 2 to 4 hours to be operational </li></ul><ul><li>Work under pressure but stay cool </l...
III - Communication <ul><li>Try to learn as many facts as you can : </li></ul><ul><li>  . technical </li></ul><ul><li>  . ...
Key points <ul><li>You have between 2 to 4 hours to be operational </li></ul><ul><li>High pressure from the press </li></u...
<ul><li>It’s a  </li></ul><ul><li>Tsunami…. </li></ul>
Inescapable problems… <ul><li>« You should do…  »,« Why haven’t you done… » </li></ul><ul><li>People who have nothing to d...
What we need to keep in mind (part of a long list) <ul><li>Always be ready : procedures, training, contacts </li></ul><ul>...
Who could be involved  <ul><li>   Authorities     State Prosecutor </li></ul><ul><li>   Police     Hospitals </li></ul...
If it happens at a site unconnected to you… <ul><li>Keep in mind that it always has an impact on the whole business </li><...
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Trouve300908

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EAS 2008

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  • Orateur : JP SONOIS Bienvenue
  • Transcript of "Trouve300908"

    1. 1. CRISIS MANAGEMENT EAS MUNICH, SEPTEMBER 30th
    2. 3. We have procedures for… <ul><li>Operational management </li></ul><ul><li>Corporate management </li></ul><ul><li>Crisis communication </li></ul><ul><li>How to bring the crisis to an end </li></ul>
    3. 4. Procedures are essential and have to be understood and practiced by the crisis management team <ul><li>Formalize </li></ul><ul><li>Inform </li></ul><ul><li>Train </li></ul>
    4. 5. <ul><li>BUT… </li></ul><ul><li>WHEN IT HAPPENS…. </li></ul>
    5. 6. I - On the site… <ul><li>« Normal life » must continue : take care of other people on the site (staff, visitors) </li></ul><ul><li>Manage the crisis </li></ul><ul><li>Know who is doing what ? </li></ul><ul><li>Communicate </li></ul>
    6. 7. Key points <ul><li>You have between 20 minutes to 2 hours to be prepared and operational for communication </li></ul><ul><li>You will have to manage huge pressure and differing emotions </li></ul><ul><li>If you need 4 take 8 </li></ul>
    7. 8. II - On the Corporate level… <ul><li>Even if it concerns only one site, organize a back up team </li></ul><ul><li>Always think of the impact on the whole Group </li></ul><ul><li>Set up external communication (contact with press and media) </li></ul><ul><li>Be ready to take over </li></ul>
    8. 9. Key points <ul><li>You have between 2 to 4 hours to be operational </li></ul><ul><li>Work under pressure but stay cool </li></ul><ul><li>Organize a strategic team </li></ul>
    9. 10. III - Communication <ul><li>Try to learn as many facts as you can : </li></ul><ul><li> . technical </li></ul><ul><li> . human </li></ul><ul><li> . contact with customers </li></ul><ul><li>Who is the spokesman ? </li></ul><ul><li>Who do we have to contact ? </li></ul><ul><li>Who do we have to inform : in the Company, outside, officials ? </li></ul>
    10. 11. Key points <ul><li>You have between 2 to 4 hours to be operational </li></ul><ul><li>High pressure from the press </li></ul><ul><li>Truth Facts No comment </li></ul>
    11. 12. <ul><li>It’s a </li></ul><ul><li>Tsunami…. </li></ul>
    12. 13. Inescapable problems… <ul><li>« You should do…  »,« Why haven’t you done… » </li></ul><ul><li>People who have nothing to do with the crisis but still have an opinion </li></ul><ul><li>Our human environment </li></ul><ul><li>The unexpected </li></ul>
    13. 14. What we need to keep in mind (part of a long list) <ul><li>Always be ready : procedures, training, contacts </li></ul><ul><li>Have close relationships with relevant people (media/press, officials) </li></ul><ul><li>Strength in numbers : be numerous </li></ul><ul><li>In a crisis, everything goes faster… </li></ul><ul><li>How to end the crisis </li></ul>
    14. 15. Who could be involved <ul><li> Authorities  State Prosecutor </li></ul><ul><li> Police  Hospitals </li></ul><ul><li>Fire brigade and  Anti-poison centres </li></ul><ul><li>emergency services </li></ul> Victims and families  Associations  Media (agencies, written press local and national, radio and TV)  Elected representatives: Local (Mayor,…) Regional National <ul><li> Contractors </li></ul><ul><li> Tour-operators </li></ul><ul><li> Local networks </li></ul><ul><li> Laboratories / experts </li></ul><ul><li> Insurance </li></ul><ul><li> Lawyers </li></ul><ul><li>IAAPA </li></ul><ul><li>National Parks Association </li></ul><ul><li> Supervisors, staff  Corporate </li></ul><ul><li>Trade unions  Other sites </li></ul>Crisis unit
    15. 16. If it happens at a site unconnected to you… <ul><li>Keep in mind that it always has an impact on the whole business </li></ul><ul><li>Try to understand how to react if a similar crisis occurs on your site (learn from experience) </li></ul><ul><li>Be as informed as you can </li></ul><ul><li>If you don’t know, don’t make any comment ! </li></ul><ul><li>Suggest the media/press get in touch with your National Association </li></ul>
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