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EAS 2008

EAS 2008

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Johannisson300908 Johannisson300908 Presentation Transcript

  •  
  • THE RAINBOW COLLAPSE DATE July 15, 2008 TIME 5:37 PM LOCATION Liseberg Park, Gothenburg Sweden
  • North entrance South entrance Attendance: 25.000 (Day attendance: 36.000 Gothia Cup entries: 14.000)
  • 36 passengers
    • Rescue Operation:
    • Police Dept.
    • Rescue squad
    • Liseberg
      • Alarm chain
      • Rescue plan/Crisis plan
    3 seriously injured 33 ”minor” injuries
  •  
  • SEQUENCE 5:37 Collapse 5:40 Area roped off 6:10 All 36 passengers taken care of / brought to hospital 5:40 First media on site … Immediate police investigation
  • ” TOP STORY”
    • Major tourist attraction
    • Affected a lot of people on/off site
    • Kids involved
    • ” Could have been a lot worse”
    • Holidays – peak season – news drought
    • Gothia Cup – focus on Gothenburg
    • Side stories
  • PHASE 1 Total focus on rescue operation – AND NOTHING ELSE!
  • PHASE 2 MEDIA
    • Be there! Be available!
    • Confirm the accident - verify number of injured /casualties
    • Do not speculate
    • Show compassion
    • Don´t lose your temper – you´ll be provoked
    • ” Buy time”
    • Accept criticism
    • Don´t ever lie
    • Don´t forget internal information
    • Press conference?
  • CRISIS MANAGEMENT GROUP
    • Make it small to secure information control
    • One (or two) spokesperson(s)
    • Administrative support
    • Be proactive towards all involved e.g. injured, relatives, friends, personnel, media
    • Try to regain the initiative!
  • Media The public
  • Chats, communities, blogs, YouTube, mobiles, cameras… Media The public
    • Incidents / accidents will happen
    • Prepare for the worst thinkable scenario
    • Stories develop beyond control
    • You will face unforeseen situations