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EAS 2008

EAS 2008

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    Johannisson300908 Johannisson300908 Presentation Transcript

    •  
    • THE RAINBOW COLLAPSE DATE July 15, 2008 TIME 5:37 PM LOCATION Liseberg Park, Gothenburg Sweden
    • North entrance South entrance Attendance: 25.000 (Day attendance: 36.000 Gothia Cup entries: 14.000)
    • 36 passengers
      • Rescue Operation:
      • Police Dept.
      • Rescue squad
      • Liseberg
        • Alarm chain
        • Rescue plan/Crisis plan
      3 seriously injured 33 ”minor” injuries
    •  
    • SEQUENCE 5:37 Collapse 5:40 Area roped off 6:10 All 36 passengers taken care of / brought to hospital 5:40 First media on site … Immediate police investigation
    • ” TOP STORY”
      • Major tourist attraction
      • Affected a lot of people on/off site
      • Kids involved
      • ” Could have been a lot worse”
      • Holidays – peak season – news drought
      • Gothia Cup – focus on Gothenburg
      • Side stories
    • PHASE 1 Total focus on rescue operation – AND NOTHING ELSE!
    • PHASE 2 MEDIA
      • Be there! Be available!
      • Confirm the accident - verify number of injured /casualties
      • Do not speculate
      • Show compassion
      • Don´t lose your temper – you´ll be provoked
      • ” Buy time”
      • Accept criticism
      • Don´t ever lie
      • Don´t forget internal information
      • Press conference?
    • CRISIS MANAGEMENT GROUP
      • Make it small to secure information control
      • One (or two) spokesperson(s)
      • Administrative support
      • Be proactive towards all involved e.g. injured, relatives, friends, personnel, media
      • Try to regain the initiative!
    • Media The public
    • Chats, communities, blogs, YouTube, mobiles, cameras… Media The public
      • Incidents / accidents will happen
      • Prepare for the worst thinkable scenario
      • Stories develop beyond control
      • You will face unforeseen situations