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THE RAINBOW COLLAPSE DATE   July 15, 2008 TIME   5:37 PM LOCATION   Liseberg Park, Gothenburg Sweden
North entrance South entrance Attendance: 25.000 (Day attendance: 36.000 Gothia Cup entries: 14.000)
36 passengers <ul><li>Rescue Operation: </li></ul><ul><li>Police Dept. </li></ul><ul><li>Rescue squad  </li></ul><ul><li>L...
 
SEQUENCE 5:37   Collapse 5:40   Area roped off 6:10   All 36 passengers taken care  of / brought to hospital 5:40   First ...
” TOP STORY” <ul><li>Major tourist attraction </li></ul><ul><li>Affected a lot of people on/off site </li></ul><ul><li>Kid...
PHASE 1 Total focus on  rescue operation  –  AND NOTHING ELSE!
PHASE 2 MEDIA <ul><li>Be there! Be available! </li></ul><ul><li>Confirm the accident - verify number of injured /casualtie...
CRISIS MANAGEMENT GROUP <ul><li>Make it small to secure information control </li></ul><ul><li>One (or two) spokesperson(s)...
Media The public
Chats, communities, blogs, YouTube, mobiles, cameras…  Media The public
<ul><li>Incidents / accidents will happen </li></ul><ul><li>Prepare for the worst thinkable scenario </li></ul><ul><li>Sto...
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Johannisson300908

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EAS 2008

Published in: Business, Health & Medicine
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Transcript of "Johannisson300908"

  1. 2. THE RAINBOW COLLAPSE DATE July 15, 2008 TIME 5:37 PM LOCATION Liseberg Park, Gothenburg Sweden
  2. 3. North entrance South entrance Attendance: 25.000 (Day attendance: 36.000 Gothia Cup entries: 14.000)
  3. 4. 36 passengers <ul><li>Rescue Operation: </li></ul><ul><li>Police Dept. </li></ul><ul><li>Rescue squad </li></ul><ul><li>Liseberg </li></ul><ul><ul><li>Alarm chain </li></ul></ul><ul><ul><li>Rescue plan/Crisis plan </li></ul></ul>3 seriously injured 33 ”minor” injuries
  4. 6. SEQUENCE 5:37 Collapse 5:40 Area roped off 6:10 All 36 passengers taken care of / brought to hospital 5:40 First media on site … Immediate police investigation
  5. 7. ” TOP STORY” <ul><li>Major tourist attraction </li></ul><ul><li>Affected a lot of people on/off site </li></ul><ul><li>Kids involved </li></ul><ul><li>” Could have been a lot worse” </li></ul><ul><li>Holidays – peak season – news drought </li></ul><ul><li>Gothia Cup – focus on Gothenburg </li></ul><ul><li>Side stories </li></ul>
  6. 8. PHASE 1 Total focus on rescue operation – AND NOTHING ELSE!
  7. 9. PHASE 2 MEDIA <ul><li>Be there! Be available! </li></ul><ul><li>Confirm the accident - verify number of injured /casualties </li></ul><ul><li>Do not speculate </li></ul><ul><li>Show compassion </li></ul><ul><li>Don´t lose your temper – you´ll be provoked </li></ul><ul><li>” Buy time” </li></ul><ul><li>Accept criticism </li></ul><ul><li>Don´t ever lie </li></ul><ul><li>Don´t forget internal information </li></ul><ul><li>Press conference? </li></ul>
  8. 10. CRISIS MANAGEMENT GROUP <ul><li>Make it small to secure information control </li></ul><ul><li>One (or two) spokesperson(s) </li></ul><ul><li>Administrative support </li></ul><ul><li>Be proactive towards all involved e.g. injured, relatives, friends, personnel, media </li></ul><ul><li>Try to regain the initiative! </li></ul>
  9. 11. Media The public
  10. 12. Chats, communities, blogs, YouTube, mobiles, cameras… Media The public
  11. 13. <ul><li>Incidents / accidents will happen </li></ul><ul><li>Prepare for the worst thinkable scenario </li></ul><ul><li>Stories develop beyond control </li></ul><ul><li>You will face unforeseen situations </li></ul>
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