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Incident Management When the going gets tough… Paul Chatelot Disneyland Resort Paris/Prevention, Safety & Environment Director SNELAC/Vice-President
How to deal with incident as it happens in your facility
When an event occurs in a Park, it generates a sudden raise in activity for:
police investigating and judicial system,
customers or close relatives concerns and enquiries,
The company and its leaders very quickly become unable to manage simultaneously all these constraints. The Company undergoes the crisis. It impacts its efficiency to manage the event, its consequences and the business continuity plan.
To be in a position not to undergo the crisis but to manage it.
The occurrence of such event remains weak, nevertheless a crisis is brewing.