The Open Brand: Beyond Green Washing

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Sustainability Marketing in a World of Radical Transparency.

Social media technology is driving the shift towards a more open culture, a more open government, and most notably, a more open way of marketing. People are Twittering about your brand right now and the way you respond today will determine the future of brand management.

At the same time, corporate sustainability marketing initiatives are getting labeled as green washing because they lack transparency that is foundational to building authentic brand trust.

In this talk, you will learn how to leverage social media technology to be an Open Brand leader, transcending green washing and building trusted relationship with your customers. See current case studies of corporate green initiatives that have succeeded and failed. Learn how to show your green, authentically.

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  • http://sinsofgreenwashing.org/findings/the-seven-sins/





























  • Don't Hesitate: These changes are coming at a rapid pace, and we're in three of these ears by end of year. Brands should prepare by factoring in these eras into their near term plans. Don't be left behind and let competitors connect with your community before you do.
    Prepare For Transparency: People will be able to surf the web with their friends, as a result you must have a plan. Prepare for every webpage and product to be reviewed by your customers and seen by prospects --even if you choose not to participate.
    Connect with Advocates: Focus on customer advocates, they will sway over prospects, and could defend against detractors. Their opinion is trusted more than yours, and when the power shifts to community, and they start to define what products should be, they become more important than ever.
    Evolve your Enterprise Systems: Your enterprise systems will need to connect to the social web. Social networks and their partners are quickly becoming a source of customer information and lead generation beyond your CRM system. CMS systems will need to inherit social features --pressure your vendors to offer this, or find a community platform.
    * Shatter your Corporate Website: In the most radical future, content will come to consumers --rather than them chasing it-- prepare to fragment your corporate website and let it distribute to the social web. Let the most important information go and spread to communities where they exist; fish where the fish are.







  • 140 characters
  • http://www.web-strategist.com/blog/2007/09/04/web-strategy-what-the-web-strategist-should-know-about-twitter/

  • http://www.stephendinan.com/blog/2009/05/spiritual-meaning-of-twitter.html




  • The Open Brand: Beyond Green Washing

    1. 1. THE OPEN BRAND: BEYOND GREEN WASHING Sustainability Messaging in a World of Radical Transparency
    2. 2. ROADMAP Trends Case Studies Principles How To
    3. 3. GREEN WASHING Making environmental marketing claims that are not true or stretching the truth.
    4. 4. HUMMER FAIL
    5. 5. DIESEL FAIL
    6. 6. CHEVY FAIL
    7. 7. FUJI FAIL
    8. 8. COAL FAIL
    9. 9. NESTLE FAIL
    10. 10. COKE FAIL
    11. 11. BANDAG FAIL
    12. 12. MENTOS FAIL
    13. 13. 7UP FAIL
    14. 14. PEABODY FAIL
    15. 15. 7 SINS OF GREENWASHING 1. Hidden Tradeoffs 2. Lack of Proof 3. Vague Claims 4. Irrelevant Claims 5. Worshiping False Labels 6. The Lesser of Two Evils 7. Outright Lies
    16. 16. SO, WHERE NEXT?
    17. 17. SOCIAL MEDIA IS THE FUTURE OF MARKETING
    18. 18. WHAT IS SOCIAL MEDIA? • Social Networking • Online Video • E-Commerce • Online Advertising
    19. 19. INTERACTIVE MARKETING GROWTH
    20. 20. FACEBOOK GROWTH Facebook has grown from 100 million to 200 million users in less than 8 months. If it were a country, it would be bigger than Brazil.
    21. 21. 10.0 7.5 5.0 The number of visitors to the site in March more than 2.5 doubled to 9.3 million, up from 4.3 million in February. 0 February
09 March
09 TWITTER GROWTH
    22. 22. SOCIAL MEDIA IS A DISRUPTIVE TECHNOLOGY Old School New School Top Down Bottom Up Closed Open Advertisement Conversation Print Media Digital Media One to Many Many to Many Privacy Transparency
    23. 23. AN OPEN WORLD Open Open Open Open Brands Culture Government Software
    24. 24. SO, WHO CONTROLS A BRAND?
    25. 25. BEFORE Brand Managers
    26. 26. AFTER Customers
    27. 27. POWER SHIFT
    28. 28. SUSTAINABILITY MESSAGING • Social Media is based in transparency and openness. • Sustainability Messaging requires transparency to be trusted.
    29. 29. RADICAL TRANSPARENCY Case Studies
    30. 30. CHEVY VIDEO CONTEST What happened? Chevy launches a YouTube campaign to submit user generated videos promoting the Chevy Tahoe. Backlash Activists seize the opportunity to voice their feelings about the Chevy Tahoe. GM Fast Lane Blog “Early on we made the decision that if we were to hold this contest, in which we invite anyone to create an ad, in an open forum, that we would be summarily destroyed in the blogosphere if we censored the ads based on their viewpoint. So, we adopted a position of openness and transparency, and decided that we would welcome the debate.”
    31. 31. ZAPPOS CEO ON TWITTER •CEO, Tony, talks about his company, but also shares his personality. • Massive following • Early success story in using Twitter. • Jumped on the new “I think the way to succeed in today’s world is to make your business more personal. Twitter is also a great way technology early. of doing that.” -Tony, CEO of Zappos
    32. 32. MC DONALDS CHANGES SLOGAN Sign of the Times Fitting with the “self expression” era of the web, McDonalds changes it’s slogan to a more personal line. “We love to see you smile” To “i’m lovin’ it”
    33. 33. PATAGONIA
    34. 34. CEO GETS TRANSPARENT • CEO, Paul Levy, recognizing the hospital was in dire financial trouble, sends a personal letter to the entire staff about the crisis, and devotes the organization to becoming more transparent . • “I promise to have an open administration, sharing with you as much information as possible to help you be part of solving the problems of the medical center.” • The turnaround worked. And since 2002 has been blogging openly about the institutions issues.
    35. 35. CEO’S ON TWITTER
    36. 36. GoodGuide provides the world's largest and most reliable source of information on the health, environmental, and social impacts of the products in your home.
    37. 37. A
call
for
SHARED
RESPONSIBILITY Companies Customers 1.
Be
human 1.

Be
understanding 2.
Use
real
names
and
be
 2.

Use
your
real
iden@ty personal
 3.
An@cipate
problems
will
 3.

Recognize
that
problems
 occur,
and
set
clear,
public
 will
occur
and
give
 expecta@ons
in
advance
for
 companies
the
informa@on
 how
you
will
address
issues. and
@me
required
to
 competently
address
issues.
 4.
Cul@vate
a
public
 4.
Share
issues
directly
or
 dialogue. through
a
forum.
 5.
Speak
plainly,
candidly
 5.
Give
companies
the
 with
customers.
 benefit
of
the
doubt.

    38. 38. HOW DO I MAKE MY BUSINESS OPEN?
    39. 39. THINKING OPEN
    40. 40. OPEN BRAND PRINCIPLES • Embrace Transparency • Meet People Where They are At • Customers Trust Customers • Befriend Influencers • Social Currency
    41. 41. BENEFITS OF BEING OPEN • Gaininnovation from your customer feedback • Quicker response time to customer concerns • Realtime insights to customer needs • Build loyal customers
    42. 42. HOW BRANDS SHOULD PREPARE Don't Hesitate • Prepare For Transparency • Connect with Advocates • Evolve your Enterprise • Systems Shatter your Brand Website •
    43. 43. SOCIAL MEDIA MARKETING BASICS
    44. 44. BRAND MONITORING • Google Analytics • Google Alerts • Tweet Beep
    45. 45. ! It’s like a user profile, but for your business Create a Facebook Page for your business and start collecting Fans. Post photos, videos and links for your Fans to check out and comment on. Build an active customer community.
    46. 46. ! Social Networking for Professionals Have your employees build full Profiles on LinkedIn, which in turn will build a powerful profile for your company. Many features support company business development: Join professional groups, get advice from peers, hire new employees, and get introductions to key contacts.
    47. 47. HOW TO TWITTER How to Guide
    48. 48. WHAT IS TWITTER? • Microblogging • Real Time • Public • Always On
    49. 49. BASIC TWITTER USE • Presence information • Responses to others (@user) • Sharing Links (tiny URL) • Retweeting (RT) • Direct Messages
    50. 50. BEST PRACTICES • Get your user account NOW • Tweet consistently, 1-6 per day • Provide value to your community • Increase ‘signal’ by using #hashtags
    51. 51. SPIRITUAL IMPLICATIONS 1. Speed of learning 2. Ambient intimacy 3. Increased authenticity 4. Customized attention networks Stephen Dinan 5. Increased individuality 6. Tracking global concerns 7. Personal connection to our heroes and heroines
    52. 52. GO FURTHER Resources
    53. 53. ABOUT THE SPEAKER Joey Shepp, Green MBA • Principal at Earthsite • Web Strategy for Sustainable Brands Founder of Green Maven • The Green Search Engine Founder of Open Brands • Radical Transparency in Brand Conversations Internet Marketing Director for • Green Festival Learn more at www.JoeyShepp.com •
    54. 54. FOLLOW US ON @earthsite @joeyshepp @openbrands

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