Co lab  lunch and learn user experience
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Co lab lunch and learn user experience

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Co lab  lunch and learn user experience Co lab lunch and learn user experience Presentation Transcript

  • User ExperiencePresented by Mike Picher and MirceaCarasel
  • Here is what we will talk aboutUser experience is the single most important aspect of a UC solutioneZuce Verge multi-platform client • Releases 1 and 2eZuce Outlook add-ineZuce Verge MobileeZuce Salesforce.com integrationFramework for application integration • Presence and communications enabled applications • Example: Zimbra integration
  • eZuce Verge Multi-Platform ClientYour communications hub • Communication makes collaboration social • eZuce Verge creates an immersive user experience • Different means of communication intersect • A new kind of client
  • Verge Demo
  • Verge Release 2Evolving from a 3PCC client into a real softphone • Verge 1 is a 3PCC (Third Party Call Controller) and a IM client in the same time • Verge 2 will evolve into a softphone with additional capabilities like Video and Screen Sharing • Pictures below outline some of the new features: 1. Incoming call, ongoing call, transfer the call 2. Video call 3. Escalate the call into the user conference, video conference
  • Verge Release 2 Versatile communications client for all your needsWill evolve into a fully functional softphone (voice, video, screen sharing)Available end of Q2
  • Immersive User Experience – Outlook 2010Presence initiated communicationCommunications enables Outlookwithout Lync and without ExchangeMost sophisticated Outlookproductivity add-on to dateEnhances employee productivity
  • Outlook Add-in Demo 8
  • Salesforce.com Softphone IntegrationExample of easy application integration using Web Services API Softphone integrated with Salesforce.com to initiate calls via click-to-call Salesforce.com contact list and openUC address book access for direct dialing Multi-platform – also works on Mac Screen pops for incoming calls via Verge Availability end of Q2 Plan for release 2 to work with openACD for outbound campaigns
  • Verge MobileExtending the reach of communications Enterprise Mobile Access integration Conference Bridge Control Company Phone Book Missed Calls Place Calls Direct Voicemail Access Web / HTML5 basedAvailable end of Q2 for easy integration
  • Release 4.4 Client Integration APIsInitial set of capabilitiesRelease 4.4 API applicable to Web and mobile clients: • SIP and XMPP client APIs for native clients • HTTPS REST API to access user specific features and information • HTTPS SOAP API for admin relevant remote configuration • XML-RPC API to query XMPP presence
  • Release 4.4: Client Integration APIsopenUC / sipXecs client APIs
  • Framework for Application IntegrationFocus on application and business process integrationopenUC / sipXecs is meant to facilitate communicationsenablement of applications and business processesThis requires a versatile API applicable to Web and mobile clients • SIP and XMPP client APIs for native clients • HTTPS REST API to access user specific features and information • HTTPS SOAP API for admin relevant remote configuration • New: Push based BOSH API for XMPP over HTTP • New: Web Socket (WS) API for bi-directional information exchange with Web and Mobile clients • Deprecated: XML-RPC API for presence
  • Framework for Application IntegrationopenUC / sipXecs client APIs
  • User Experience is a Key Selling PointDiverse user community requires openness and integrationWe recognize the importance of user experience and weare focused on itThree key elements: • Our own clients that optimize unified experience • Third party clients to accommodate diverse needs • Easiest application integration following standardsEnable and drive browser based client innovation
  • Q&A