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Towards next generation learning content management ecosystems

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This presentation includes the slides of the webinar part where Fabrizio Cardinali, CEO of eXact learning solutions North America, explains: …

This presentation includes the slides of the webinar part where Fabrizio Cardinali, CEO of eXact learning solutions North America, explains:

1. The contexts in which new generation LCMS systems are improving learning and knowledge personalization
2. The benefits of a blended learning content management strategy for your organization's learning ecosystem

(To access the webinar recorded video please go to this link: http://vimeo.com/exactlearningsolutions/towards-next-generation-learning-content-management-ecosystem)

If you would like to view the award-winning eXact learning LCMS demo part, please send us your request via email at info@exactls.com

Learning Content Management Systems have shown significant ROI when correctly coupled with LMS systems to manage learning content production and procurement initiatives in large organizations.

Executives dealing with new content strategies are now investigating what next generation LCMS systems could achieve in delivering more personalized and dynamic learning experiences for their workforces in their quest towards better rapid up-skilling, performance support and competency development within their organizations.

What are the next possible steps in a learning content management strategy and infrastructure? How is the learning ecosystem going to evolve in the short term given a more proper LCMS-LMS integration level? What are the next generation LCMS features that will better support such organizational changes?

This webinar was the first public presentation of the new release (version 10) of the world leading eXact learning LCMS Enterprise platform installed in more than 100 leading organizations worldwide.
Attendees learned the need for – and the benefits of - next generation LCMS systems and saw how eXact learning LCMS version 10 and its unique list of new features can help their organization manage change towards learning personalization.

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  • 1. Atlanta • Perth • Florence • Milan • Rome • Sestri Levante Towards Next GenerationEnterprise Learning Content Management (Eco)systems Fabrizio Cardinali CEO eXact learning solutions North America Chair European Learning Industry Group f.cardinali@exactls.com Version 10 Version 5 Version 2
  • 2. During the WebinarTweet @eXactlearning using the hashtag #exactLCMS Ask your questions through the question pane eXact learning solutions © 2012
  • 3. Webinar Facilitators Minna Leikas Marketing Manager - eXact learning solutions Minna tweets @mleikasRoberta GogosSocial Communications - eXact learning solutionsRoberta tweets @rgogos Despoina Charami Online Marketing – eXact learning solutions Despoina tweets @DCharami eXact learning solutions © 2012
  • 4. Webinar Agenda1. Understand what an LCMS is today and how it may solve some of your existing pain points2. Understand how LCMS systems are evolving towards learning content management and personalization “ecosystems”3. Introduce the new eXact learning Packager version 5 and eXact learning LCMS version 104. See them in action in a drill factory case study5. Questions and answers eXact learning solutions © 2012
  • 5. Presenter Fabrizio Cardinali CEO eXact learning solutions North America & APAC Email: f.cardinali@exact-learning.com Twitter: @CardinaliFChair of Technical Committee from 2000 to 2002Board of Directors from 2009 to 2011Founding member of IMS Europe Active Engagement inSCORM 1.2 & SCORM 2004 Cowriter Open Knowledge Initiative – MIT Global Strategy Advisor Chair from 2010 to date eXact learning solutions © 2012
  • 6. Is your organization or end client using an LCMS system today? Poll 1 1. Yes 2. Considering adopting one 3. Not sure 4. No
  • 7. How are Learning Content Management Systems used today? Mobile & Tablet-based Learning Digital Boards, Virtual Worlds, TV learning etc. Producer Trainer Managing change in your learning content strategies & lifecycles Trainee Instructional Designer Towards the future of Subject Matter Expert learning Instructor-led Training (ILT)Web-based Training (WBT) Whatever it may be eXact learning solutions © 2012
  • 8. Managing change in your learning content strategy Authoring Tools Learning Management Systems Content Content Producers Curators Content Consumers ContentProviders
  • 9. Managing change in your learning content strategy Authoring Tools Learning Management Systems Content Content Producers Curators 10 Most Common Pain Points 1. Difficult to find existing content from past or distant productions 2. Hard to re-use templates across content productions 3. Having to produce content again for every new device 4. Having to test integration with new or multiple LMS platforms Content 5. Not easy to interoperate with existing HR and ERP data Consumers 6. Need to integrate content from multiple departments (i.e. Technical, Marketing, Training) ContentProviders Many content producers/vendors to coordinate, across different nations and languages 7. 8. A nightmare to manage large procurements processes for learning content production 9. Need to transform procurement and production towards a single stream 10.Need to standardize content production, course catalogues, access and delivery life cycles .....
  • 10. Next steps towards learning content personalization: integrating enterprise content management workflows Product Multiple Output Channels Documentation Multiple Input Sources W.B.T. Common Source Repository 1 3 Support Mobile Learning Documentation 2 The Enterprise Content iPad Learning Ecosystem Marketing Documentation Product Training Documentation I.L.T. Virtual Learning Worlds...Towards cloud-based cross-sourcing From single source/multiple output...
  • 11. Next step towards learning content personalization: interfacing business workflowsNew Organizational Models New Labour Competencies New Personal Skills New Learning Methods„e.g. Customer Interface Management“ organizational individual e.g. courses, learning Sales & Channel Interconnection Skills Interconnection Skills communities path Manager IP Essentials IP Essentials Learning Object IP Networks IP Networks CRM Operations Mobile IP Mobile IP Learning Object Support Manager TCP/IP TCP/IP IRDA IRDA Test CRM Operations IT-Security IT-Security Support Assistant Online-Session Product Skills Product Skills Helpdesk Manager GPRS Routers GPRS Routers Learning Object Corporate Access Corporate Office Access Mobile Devices Mobile Devices Classroom E ei ni r gs Ereignis Er e i ni g s F u n k t i On r g a n i a t i n s e i h e i o s o n t Customer Interface Sales Skills Sales Skills F in unkt o Organi at i nsei hei s o n t Er e i ni g s Er e i ni g s Er e i ni g s Assistant Community Infrastructure Sales F u n k tO i n g a n i a t i n s e i h e i o r s o n t F u n k O i r ng a n i a F u n k t ii n e i t o s t i n s eo h t o n Er e i ni g s Infrastructure Sales Er e i ni g s E ei ni r gs Er e i ni g s E ei ni r gs E ei ni r gs F i n Organi at i nsei hei unkt o s o n t F in unkt o Organi at i nsei heiunkt i n s o nF o t Billing & Collections Key Account Mgmt. Key Account Mgmt. Readings Service Business E ei ni r gs E ei ni r gs E ei ni r gs Professional Service Business ... ... ...
  • 12. Next step towards learning content personalization: interfacing business workflowsNew Organizational Models New Labour Competencies New Personal Skills New Learning Methods„e.g. Customer Interface Management“ Business workflows define the knowledge requirements... organizational individual e.g. courses, learning Sales & Channel Interconnection Skills Interconnection Skills communities path Manager IP Essentials IP Essentials Learning Object IP Networks IP Networks CRM OperationsTime 2 Mobile IP product .vs. Time 2 Talent Mobile IP Learning Object Support Manager TCP/IP TCP/IP IRDA IRDA Test CRM Operations „Traditional“ IT-Security „Future“ IT-Security Support Assistant Online-Session management value points Product Skills management value points Skills Product Helpdesk• Time Manager GPRS Routers • Skills GPRS Routers Learning Object • Costs Corporate Access • Competencies Corporate Office Access Mobile Devices Classroom • Resources • Talents Mobile Devices E ei ni r gs Er e i ni g s Customer Interface Sales Skills F in unkt o Organi at i nsei hei s o n t Ereignis Er e i ni g s F u n k t i On r g a n i a t i n s e i h e i o Er e i ni g s s o n Er e i ni g s t • Products Assistant Sales Skills Community Infrastructure Sales F u n k tO i n g a n i a t i n s e i h e i o r s o n t F u n k O i r ng a n i a F u n k t ii n e i t o s t i n s eo h t o n Er e i ni g s Infrastructure Sales Er e i ni g s E ei ni r gs Er e i ni g s E ei ni r gs E ei ni r gs F i n Organi at i nsei hei unkt o s o n t F in unkt o Organi at i nsei heiunkt i n s o nF o t Billing & Collections Key Account Mgmt. Key Account Mgmt. Readings Service Business E ei ni r gs E ei ni r gs E ei ni r gs Professional Service Business ... ...Learning workflows are the enabler ... ...
  • 13. Next step towards learning content personalization: interfacing business workflows New Organizational Models New Labour Competencies New Personal Skills New Learning Methods „e.g. Customer Interface Personal Learning Management“ Business workflows define the knowledge requirements... organizational individual e.g. courses, learning Sales & Channel Interconnection Skills Interconnection Skills communities path Manager IP Essentials IP Essentials Learning Object IP Networks Massive Personalization IP Networks CRM OperationsTime 2 Mobile IP 2 Talent product .vs. Time Mobile IP Learning Object Support Manager TCP/IP Open & Shared TCP/IP IRDA Test CRM Operations Enterprise Repositories IRDA „Traditional“ IT-Security „Future“ Support Assistant of granular: IT-Security Online-Session management value points Product Skills management value points Skills Product Helpdesk• Time Manager GPRS Routers •Skills & • Skills GPRS Routers Learning Object • Costs Corporate Access • Competencies Maps Office Access Competencies Corporate Mobile Devices Classroom • Resources •Assessment Objects • Talents Mobile Devices Customer Interface •Remediation Objects E ei ni r gs Sales Skills Er e i ni g s F in unkt o Organi at i nsei hei s o n t Ereignis Er e i ni g s F u n k t i On r g a n i a t i n s e i h e i o Er e i ni g s s o n Er e i ni g s t • Products Assistant Sales Skills Community Infrastructure Sales F u n k tO i n g a n i a t i n s e i h e i o r s o n t F u n k O i r ng a n i a F u n k t ii n e i t o s t i n s eo h t o n Er e i ni g s Infrastructure Sales Er e i ni g s E ei ni r gs Er e i ni g s E ei ni r gs Organisational Workflows E ei ni r gs F i n Organi at i nsei hei unkt o s o n t F in unkt o Organi at i nsei heiunkt i n s o nF o t Billing & Collections Key Account Mgmt. Key Account Mgmt. Readings Service Business E ei ni r gs E ei ni r gs E ei ni r gs Professional Service Business ... ...Learning workflows are the enabler ... ...COMPANY PERSONALLearning LearningPlans & Portfolios Plans & Portfolios
  • 14. Summarizing learning content management strategies Towards Next Generation Learning Content Management (Eco)systems eLearning 2.0 eLearning 3.0 eLearning 1.0 Social & Viral Content Sharing Massive Content Rapid Content Authoring Personalization IIneedto start thinking need to quickly how to put learners at Formal producedesigncontent Learning of I want to adaptive hundreds Informal Learning and center of the the responsive curriculum materials process.. Learning Content Management Systems VeryVERY learning Content High LOW ASPU VERY LOW ASPU Management Architectures Performance & Average Satisfaction per User Average Support per User “Unsatisfied User” Issue 1 Generation eLearning Towards Next GenerationEcosystem Personalization & Adaptation within within 2.0 Talent Web “Overload” Issue Learning ContentFrom Wikipedia, the free encyclopedia Managementto manage our Viral & Social I still need I canneed to manage I gain better results by delivering Instructional organizational change plans... just in time , just enough Distribution Skills our organizational to my & performance support materials Designer change plans... knowledge workers on the field.. CompetencyAn ecosystem is a community of living organisms (plants, animals and microbes) in conjunction New Generation managementwith the nonliving components ofLearning Content (things like air, water and mineral soil), their environment Managementinteracting as a system.[2 Ecosystem Just me what I something and Let’s give me need, when to Give share things since I cant Portfolio & Indentity check Iout my HQ ..but need where need it! have them from compliancy LD 2 help ManagementProposed:to find the right stuff! and advance carrier... ManagerA Learning Content Ecosystem is a community of living organisms (e.g. providers, curators Labor & Personal Mobile &consumers) Recruitement the nonliving components of their context (e.g. contents, devices, Learners interacting with Development Location Basedlocations, skills and competencies), interworking as a system to provide highly personalized and Management Plans Distributiontailored learning and performance support to end users
  • 15. Summarizing learning content management strategiesTowards Next Generation Learning Content Management (Eco)systems eLearning 2.0 eLearning 3.0 eLearning 1.0 Social & Viral Content Sharing Massive Content Rapid Content Authoring Personalization Formal Learning Informal Learning Learning Content Management Systems Performance & Talent Web 2.0 Management Viral & Social Distribution Skills & Competency New Generation management Learning Content Management Ecosystem Portfolio & Indentity Management Labor & Personal Mobile & Recruitement Development Location Based Management Plans Distribution
  • 16. Do you agree personalization will become morerelevant for your next learning content strategy ? Poll 2 1. I don’t think personalization is a need 2. The function will be achieved by LMS and HR systems 3. Yes but it will take a time 4. Definitively Yes and that’s in my next term content strategy
  • 17. The eXact learning suite Mobile & Tablet Based Learning 5 Version Content Digital Boards, Virtual Worlds, Curators 10 Version TV learning,... Version 2 Podcast LMS / Intranet Instructor led Training (ILT)Web based training (WBT) Managing the Learning Content Ecosystem Offline Towards the future of learning Content Whiteboard Content Providers Consumers Virtual classroom Whatever it may be Mobile
  • 18. The eXact learning suite Managing the Learning Content Ecosystem Podcast LMS / Intranet Instructor led Training (ILT)Offline Towards the future of learning Whiteboard Virtual classroom Mobile Whatever it may be
  • 19. The eXact learning suite Content Content Providers Consumers Content CuratorsCollaborative & Distributed Common Source Multi-channel Authoring Storage & Management Dynamic Delivery
  • 20. The eXact learning suite Importing Users Management Converting Enrollment Indexing Delivery Online Collaborative Review Templating SCORM Tracking Metadata & Rights Management Packaging SCORM Sequencing Project Management Localizing SCORM Reporting Workflow Management … and more … … and more … Version Management Multi Language Localization … and more … Content Content Providers Consumers Content CuratorsCollaborative & Distributed Common Source Multi-channel Authoring Storage & Management Dynamic Delivery
  • 21. Service Oriented Architecture Web eXact eXact eXact Third-party browser Packager Offline Mobile systems Internet Information Services (IIS) Web Interface Digital content Web Services (ASP.NET) access (WS-I Basic Profile 1.0) Microsoft .NET 2.0/3.0 Services FactoryAuthentication Users Mngmt Digital Rep. Workflow ... Service Service Service Service Data Access Layer Microsoft SQL Server 2005/2008 – Oracle 10g Microsoft Windows Server 2003 / 2008 R2
  • 22. Service Oriented Architecture WebCore Services eXact eXact eXact Third-party browser Packager Offline Mobile systems LMS Learn. runtime Tracking Reporting Service Service Service Service Internet Information Services (IIS)Online Editing Notification Digital content Web Interface Logging Data I/O Services Web Service (ASP.NET) Service Service access Services (WS-I Basic Profile 1.0) Microsoft .NET 2.0/3.0 Domains Prj. Mgmt.Services Factory Tagging Bug Reporting Service Service Service ServiceAuthentication Users Mngmt Digital Rep. Workflow ... Service Service Service Service Data Access Layer Microsoft SQL Server 2005/2008 – Oracle 10g Microsoft Windows Server 2003 / 2008 R2
  • 23. LCMS Adoption CasesDesign Document DeliverOil & Gas Automotive Manufacturing & Engineering Construction Pharma Avionics
  • 24. QUESTIONS
  • 25. Connect with uswww.exact-learning.comCheck out our blog post on DITA atexact-learning.com/blogLike us onFacebook/exactlearningsolutionsFollow us on Twitter@eXactlearningEmail us atinfo@exactls.com