Case Study around Electronic Signature Usage to Close Deals Faster


Published on closes 91% of deals in one day and 71% in 1 Hour with new eSignature Solution

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  1. 1. Closes 90% of Deals in 1 Day;71% in 1 Hour with DocuSign eSignature SolutionCASE STUDY docusign.comManaging customer information for more than 100,000 Summarycustomers, was looking to scale and • Deal close cycle time cut from 2 days down to 90% in lessincrease efficiency as the company continues to grow. than 1 day; 71% in less than 1 hourBy standardizing on DocuSign for electronic signature • Time spent per quote per Account Executive reduced bywithin their sales process, cut deal close 10 minutestime from an average of two days down to 90% of deals • Saved up to 322 days of work per yearclosing in 1 day; and 71% of deals closing in 1 hour.Challenge The revenue operations team now manually processes fewer orders, despite an increase in transactional volume. “It’s easy and fast forWith continued growth of new customers, was looking signers, and it has noticeably accelerated our business, positioning ourfor a way to scale while increasing efficiency by closing more deals sales reps to close more deals faster with DocuSign,” said Meredithfaster with the same level of resources. Because many of its customer Schmidt, vice president of global sales operations at processes were manual, determined thisarea was ripe for a technology solution like electronic signatures.’s use of DocuSign to replace manual processes goes beyond signatures. Signing authority is now verified using DocuSign’sSolution integrated authentication. For payments with check or wire transfers, customers can create and complete add-on orders completelyInitially sought to simply let customers sign documents self-service thanks to DocuSign. This further increases customerelectronically to streamline the signature. However, satisfaction and also accelerates’s speed to revenuefound that by integrating with existing systems, DocuSign could while reducing costs.provide a way to quickly and easily automate the customer accountsetup process (saving up to 2,757 hours, or 322 days of work per year) DocuSign has improved productivity throughout the revenuewhile adding even more value by automatically kicking off internal operations organization because it facilitates no-touch orders for theprocesses that launch new customers’ accounts, with little or no back office. Account executives value DocuSign’s document trail withmanual intervention needed. the associated status updates through automated Chatter integration. They see in real time when contracts are viewed and completed –Results giving them greater visibility and control throughout the has achieved fast results by integrating DocuSign forSalesforce. When the quoting process for a customer is complete,account executives send eligible contracts for signature with just asingle click from Salesforce. After the order form is DocuSigned andcompleted by the customer, the system automatically determines ifit meets the criteria for automatic launch, or if additional information “DocuSign is easy and fast for signers, and it hasis needed. noticeably accelerated our business, positioning ourDocuSign has reduced the time spent per quote per account sales reps to close more deals faster with DocuSign.”executive by 10 minutes. In addition, DocuSign has helped salesforce. Meredith Schmidtcom move from an average of two days to close a deal, to 90% of Vice President, Global Sales Operations, salesforce.comdeals closing in one day and 71% of deals closing in one hour.About DocuSignDocuSign is the world’s most trusted electronic signature network, with millions of DocuSigners who have signed tens of millions of documents.With DocuSign you can accelerate the speed of business using the easiest, fastest, most secure way to send, sign, track and store documents in the cloud.Visit or call 1-866-219-4318. 1301 Second Avenue, Suite 2000 | Seattle, Washington 98101 | toll free 866.219.4318 | Copyright © 2003-2012 DocuSign, Inc. All rights reserved. DocuSign, the DocuSign logo, “Close it in the Cloud”, SecureFields, Stick-eTabs, PowerForms, “The fastest way to get a signature”, The No-Paper logo, Smart Envelopes, SmartNav, “DocuSign It!”, “The World Works Better with DocuSign” and ForceFields are trademarks or registered trademarks of DocuSign, Inc. in the United States and or other countries. All other trademarks and registered trademarks are the property of their respective holders.