eCommerce Expo 2011 Event Guide
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eCommerce Expo is the UK's number 1 event for ecommerce. The 2011 event took place from 11 - 12 October 2011, with an unprecedented 30% increase in visitor numbers. ...

eCommerce Expo is the UK's number 1 event for ecommerce. The 2011 event took place from 11 - 12 October 2011, with an unprecedented 30% increase in visitor numbers.

Visit the website: www.ecommerceexpo.co.uk

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eCommerce Expo 2011 Event Guide Document Transcript

  • 1. officialeventguidedelivering ecommerce excellenceThe UK’s no.1 event dedicated to all aspects of selling online11-12 October 2011Olympia, LondonOfficial Event Guidesponsored by:
  • 2. SPONSORS OF Contents THE PAYMENT & SECURITY THEATRE Show Times Tuesday 11 October 9.00am–5.00pm Wednesday 12 October Welcome ............................................ 4 9.00am–4.15pm Show Features ................................... 7 A New Ecommerce eCommerce Expo Team Contacts Tel: 020 7955 3953 Keynote Theatre ............................8-9 Payment Solution Fax: 020 7921 8549 Email: ecomm2011@ubm.com Web: www.ecommerceexpo.co.uk The eCommerce Expo Team Mark Snell – Group Director Running Alongside ......................... 10 Simon Mills – Portfolio Director Andy Kiwanuka – Group Event Manager Rebecca Slater – Event Manager Even More from eCommerce Expo ....11 COMPETITION COME AND SEE Tim Brown – Senior Account Manager TO WIN AN US ON STAND iPAD 2 IF YOU Clare Puddifoot – Head of Marketing 1008 VISIT OUR Ruth Galpine – Senior Marketing Manager Conference Programme .............12-15 STAND Emily Nicols – Marketing Assistant Emma Salter – Events & Marketing Assistant Andrea Hurst – Operations Manager Sponsors ....................................16-17 Julie Mann – Senior Business Support Administrator Designed to reduce the burden of PCI DSS compliance for merchants without having to sacrifice the Hannah Slocombe – Conference Producer control of the payment page, Vanguard incorporates the very best aspects of Commidea’s established Product Locator ..........................19-25 ecommerce solutions to provide a secure, flexible and feature rich transaction process. Security: Vanguard sends sensitive cardholder Personalisation: Merchant has full control over the Organised by: data directly to Commidea’s secure PCI DSS payment page as there is no template or redirection Exhibitor A-Z & Floorplan ..........26-27 level 1 certified payment gateway, simplifying the to a third party webpage, which in turn reduces the merchant’s compliance efforts. risk of cart abandonment. United Business Media, Ludgate House, Customer friendly: The use of tokenisation allows Integration: Vanguard integrates seamlessly into 245 Blackfriars Road, London, SE1 9UY, UK Tel: 020 7921 5000 Web: www.ubmlive.com Exhibitors in Focus .....................28-31 the merchant to offer a simple, quick way to pay – merchants’ systems using XML formatted messaging making compliance easier and reducing PCI DSS and can use third party analytics tools without any Part of the Marketing & eCommerce Portfolio: audit scope. additional development by Commidea. Exhibitor Profiles ........................32-50 To discuss how Commidea and the Vanguard payment solution can add value and security to your website checkout, please visit the Commidea stand 1008 to speak with our team or alternatively please contact us on 08444 828200 or marketing@commidea.com. The Offical Event Guide is published by: Official Event Guide sponsored by: About Commidea: • Offering multi-channel payment 10 Treasury Court, Fisher Street, solutions Carlisle, CA3 8RF, UK • A leading Payment Service Tel: 01228 541200 Fax: 01228 540005 Provider • Part of the Point Group, Web: www.eventguides.co.ukCommidea Ltd, 100 Eureka Park, together processing 10 millionAshford, Kent TN25 4AZ • Trusted provider to 15,000 transactions daily for over DisclaimerT: +44 (0)8444 828 200 merchants 250,000 merchants The Official Event Guide is published under licence by Event Guides Limited. The copyright in the design and content of the Official Event Guide is owned by UBM Ltd or its licensors. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form, by any means – electronic, photocopying or otherwise – without the priorF: +44 (0)8444 828 210 permission of UBM Ltd. All exhibitors’ entries have been supplied by the companies listed in the Official Event Guide and while great care is taken to ensure that all exhibitors’ entries • Processing over 1 million • Present in 11 countries are correctly published, neither the Organisers nor the Publisher accepts liability for any loss or damage or consequential loss resulting from claims, errors or omissions relating to anyE: marketing@commidea.com transactions per day material, including telephone numbers and any contact information, no matter how caused.W: www.commidea.com www.ecommerceexpo.co.uk 3
  • 3. WeLCoMe Explore the potential Delivering ecommerce excellence on every level! benefits of Social CRM I’d like to extend you a warm welcome to the fifth eCommerce Expo. The run up to the event has been buzzing with excitement which has culminated in a huge extravaganza of learning, networking and building for the future of selling online! I hope you’re as excited as we are about working in the fastest growing industry, in a country Social CRM that’s leading the world and setting the trends for the future. The best step to continuing such excellence is attending eCommerce Expo – so we really hope it lives up to your expectations! To celebrate our fifth year, we’ve got a new venue, a new team and new investment. So what does that mean for you? Simply, it means we’ve created an event that reflects the fast moving and ever developing world of selling online, an event that allows you to leave with the solutions and knowledge to ensure your customers don’t go to the competition. We’re bringing you the most comprehensive education programme, strategic Keynote programme and series of industry leading suppliers to ensure that you’re delivering throughout the online sales process. To ensure we’re truly bringing your whole team the skills to deliver ecommerce excellence on every level, we’ve developed an education programme, split into related areas, covering every aspect of selling online. Theatres include the Digital & Mobile Marketing Theatre, Emailvision Exclusive Edition eCommerce & mCommerce Theatre, Payment & Security Theatre, and Fulfilment, Retention & Delivery Theatre. We’ve also got a strategic level Keynote Theatre with sessions from big names such as Facebook, Google, Microsoft Ciao, WorldPay, Dixons, IMRG, PayPal, eBay and LinkedIn. If this isn’t enough, we’ve also accounted for what happens after the payment cart – with free entry to Call Centre & Customer Download your Free eBook Today! Management Expo you can ensure you deliver Embrace the Making Everything Easier!™ world of Social CRM This book is like having your own Open the book UK Edition Emailvision Special Edition media consulta personal social and find: nt sitting at your your social media desk. Optimize excellence with the best customer service! impact without • Social CRM resources. Discover exhausting your policies and how to harness best practices social media for the power of lead generation, Social CRM efforts to save systematize your • Tips for recruitin time and improve g and and track multicha results and launch rewarding brand nnel campaigns advocates finish, while seeing from start to what works and • Ways to automat with analytics what doesn’t e your . social media campaigns • Get keyed up So what are you waiting for? Get going, – explore the • Steps for calculati of social CRM an potential benefits ng your d review case stu social ROI it in action dies to see • Tips to get your • Get geared up – social CRM write your socia system up and of engagement, l media rules running design an effective start planning and ensure you have the implement the system, right technolo your people well gy and train • Get started now – ten tips for star staying on track ting out right, and fine-tuning your system best event experience possible. www.emailvision.co.uk/social Go to Dumm for videos, step-by-s ies.co m® tep examples, We hope you enjoy your visit! how-to articles or to shop! Amita Paul is a global Director Media Marketin of Social g at Emailvision. C. Nilsson is the Johanna founder and principa Herringbone, a l of marketing commun firm. Emailvis ications ion is the worldwid in on-demand e leader email and social Rebecca Slater, Event Manager, providing excellen marketing, ce in technolo services for online gy and relationship marketin g. ISBN: 978-1-119- Not for resale 97719-3 Amita Paul 97811199771 Johanna C. Nilss 93-cover-rb.in dd 1 on eCommerce Expo London 4/5/11 6:14 PM P.S. On the first night Over 5000 satisfied marketers of the show we’ll be awarding the successes worldwide from the year so far at our eCommerce Excellence www.emailvision.co.uk Awards ceremony! Argentina, Austria, Belgium, Brazil, Canada, China, France, Germany, Hong Kong, Israel, Italy, Netherlands, Portugal, Scandinavia, Spain,4 www.ecommerceexpo.co.uk Switzerland, UK, USA
  • 4. sHoW FeAtURes All New Event Features eCommerce Expo’s excellent show features allow you to enjoy and make the most out of your visit. Use the floorplan in the centre fold of the guide to navigate your way to the marked features, exhibitor stands or conference theatres. Fast Track Pass The ground breaking and free education programme means that sessions can fill up quickly. Guarantee you don’t miss out on any session by purchasing a Fast Track Pass. Available from the Registration Area, this pass will give you guaranteed entry into all four theatres and the Keynote Theatre. Avoid disappointment – upgrade your badge now! Networking Bar Sponsored by This conveniently located bar is once again sponsored by PayPal, and has been designed to allow you to meet with clients, network or just relax with a coffee to plan the rest of your visit to eCommerce Expo. A must stop during your visit! The Premier Club Lounge Sponsored by The VIP scheme, but not as you know it, launches for the first time at eCommerce Expo. This invite only club allows the top decisionBranch out makers from the leading names a dedicated area to network, relax and plan their day. Membership also provides attendees with priority entry to the Keynote Theatre on both days of the event.CROSS BORDERS AND ENTER THE WORLD Excellence ProgrammeWITH A LOCAL PAYMENTS APPROACH All new for 2011, the Excellence Programme gives buying groups In association withBeginner or expert, local or multinational, thousands of merchants have from the leading brands access to an exclusive event experience.chosen Ogone to manage online payments, prevent fraud and grow their With all the benefits afforded to our Premier Club members, thebusiness in new markets. Why? Because it means their customers havecomplete flexibility and can use virtually any payment method. Excellence Programme is designed to assist the buying experience.Our extensive global network of acquirer connections means youcan offer over 40 international and local online payment methods.Our core value as an international payments gateway is enhancedby customisable fraud prevention tools and a flexible back-officethat gives you total control, reducing the time you spend on fraud Event Partnersmanagement and administration.Discover how payment methods increase conversion.Get your free trial account now on www.ogone.co.uk.Set-up takes 5 minutes. Member ofA W O R L D O F L O C A L P A Y M E N T S – J U S T O N E C L I C K A W A Y www.ecommerceexpo.co.uk 7
  • 5. KeYnote tHeAtRe KeYnote tHeAtReThe strategic level Keynote Theatre at eCommerce Expo brings together The Keynote Theatre is located on the showfloor, beyond the eCommercethe biggest brands talking about the hottest topics in selling online today. and mCommerce, and Fulfilment, Delivery & Retention Theatre.This theatre is a must attend for anyone in the business – so ensure youdon’t miss out! DAY 1 – TUESDAY 11 OCTOBER DAY 2 – WEDNESDAY 11 OCTOBER09:00-10:00 Nick Pratt – Managing Director, Sitemakers 09:00-10:00 Breakfast Ray Buckler – Head of Business Development, Breakfast George Iannou – Head of Creative and Strategy, Maginus Briefing Sitemakers BriefingThe Breakfast Briefing Milk that data: How to best utilise and profit from your business data10:45-11:15 Nic Cumisky – Senior Industry Manager, Google Mobile 10:45-11:15 David Smith – Managing Director, imrgHow is mobile becoming a driving force in retail engagement, and where to next? State of the Nation: Current Online Marketing Figures and Industry Trends Stephan Musikant – General Manager, Ciao Sales and11:45-12:15 Marketing, Microsoft Ciao 11:45-12:15 Ivan Heneghan – eCommerce Partnerships, FacebookThe Power of the consumer’s voice Social Design, Social Commerce Mark Fleming – Senior Vice President for Corporate13:30-14:00 New Business, WorldPay 13:30-14:00 Phuong Nguyen – Head of Sales, eBay Advertising UKOptimising your alternative payments: introducing new global data From the high-street to the i-street - A look at customer behaviour and the changing face Tony Neate – Managing Director, Get Safe Online of retail media Peter Wilson – National Fraud Authority14:30-15:15 Therese Loveday – Office of Cyber Security & Information Assurance 14:30-15:15 Geoff Wright – Head of EMEA Sales & Marketing, Venda Michael Cunningham – SymantecStaying safe online, how mobile is changing the threat landscape - A future trends paneldebate with Get Safe Online The importance of cross-channel convergence15:30-16:00 Chris Howell – IT Director, Customer Systems, Dixons 15:30-16:00 Renier Lemmens – VP and General Manager Europe,PayPalThe increasing importance of collaboration in delivering to multichannel customers Payment Innovation and Mobile-Commerce 8 www.ecommerceexpo.co.uk www.ecommerceexpo.co.uk 9
  • 6. RUnnInG ALonGsIDe eVen MoRe FRoM eCoMMeRCe eXPo Ensuring your online sales strategy delivers on every level doesn’t end at the payment cart. Providing excellence throughout the customer experience is a tall order with so many systems, teams and employees to integrate. This is eCommerce Expo TV why in 2011 we’re running alongside Call Centre & Customer Management Expo. Come along with the whole team and ensure you’re ready to deliver Visit our TV Channel www.moviecom.tv/ecommerceexpo and see the on every level. latest action from the showfloor, snippets from our Keynote sessions,Your eCommerce Expo badge gives you free access to Call Centre & Customer Management Expo – Europe’s no.1 interviews with exhibitors and what’s hot at eCommerce Expo this year!exhibition and conference for customer contact and customer management solutions.By attending this year’s show you will have access to the following benefits:• Over 200 leading suppliers offering the full range of contact centre and customer management solutions needed to operate more efficiently within your contact centre Who should you meet at eCommerce Expo 2011?• An extensive programme of educational features Taki ng• Unrivalled networking opportunities next place Go to ece.rummblelabs.com on your mobile or the web to find doo in r other attendees who are most similar to you based on what you• Plus many more... Nati the onal are tweeting about. HallFor more information about our exciting line up of features please visit Include the #ece2011 hashtag in all your tweets and we will matchwww.callcentre.co.uk_callcentreexpo_features. Digital & Mobile Marketing you with other people who are interested in the same things. We can connect you via LinkedIn, Foursquare, Plancast, Quora or any other social network.Plus don’t miss out on our Fulfilment, Delivery & Retention Follow what is being said about the Keynotes and introduce yourself to people who have been to the same sessions.Call Centre Focus ConferenceIn association with leading industry title, Call Centre Focus,the conference provides 24 insightful sessions packedfull of case studies on everything from increasing shelf Include the hashtagproductivity to delivering a multi-channel experience. twitter.com #ece2011 in all your tweetsThis is Europe’s no.1 exhibition and conference for #ecehelp #ecekeynotethe call centre and customer management industry #ecedigital #ecetheatre #ecepaymentfor you to discover how to get the most out of your #ecedeliverytechnology solutions, and to develop better customer #ecefacebookrelationships. #ecelinkedin #eceworldpay #ecepaypal #ecegoogleSo what are you waiting for? Bring along your customer #ecedixons #eceimrgservice colleagues and ensure your team provides your #eceebay #ecepremiercustomers with the best online shopping experience. For more #eceexcellence eCommerce & #ecenetwork #ecepressinformation about Call Centre & Customer Management Expo please visit mCommercewww.callcentre.co.uk/callcentreexpo. Payment & Celebrating eCommerce Excellence Security The eCommerce Excellence Awards are the highlight of the year for the ecommerce industry. Showcasing inspirational success stories and awarding excellence, the eCommerce Excellence Awards celebrate the UK’s leading presence in ecommerce innovation. in association with The eCommerce Excellence Awards has celebrated a long list of success stories, with previous winners including M&S, ASOS, eBay Fashion Outlet, L.K. Bennett and Ocado as well as smaller companies with big potential like LovingOutdoors and prezzybox. Contact us @rummblelabs So look out for the eCommerce Excellence Awards winners on Day 2 of eCommerce Expo where we’ll be hosting interviews with the winners and judges, and streaming them live in the Networking Bar. 10 www.callcentre.co.uk/callcentre_expo www.ecommerceexpo.co.uk 11
  • 7. ConFeRenCe PRoGRAMMe ConFeRenCe PRoGRAMMe The best free conference programme for all aspects of selling online The best free conference programme for all aspects of selling online eCommerce Expo provides you with access to more than 50 case-study focussed conference sessions, split into four theatres covering the latest trends, technology and innovation in digital & mobile marketing, ecommerce & mcommerce, payment & security and fulfilment, delivery & retention – eCommerce & mCommerce Theatre these sessions are certainly unmissable! Sponsored byDigital & Mobile Marketing Theatre TIME COMPANY SPEAKER SESSION TITLESponsored by 09:45- Neolane Phil Young, Senior Sales Consultant, Using social marketing to convert fans & followers Neolane into sustainable & profitable relationships 10:15 TIME COMPANY SPEAKER SESSION TITLE 10:45- Compuware David Zuanelli, EMEA Director of The need for speed: optimising your users APM Solutions, Compuware ecommerce experience from the first to the last mile Lengow Kathryn Boccuzzi, UK Sales Manager, The emarketing edge: optimising the profitability 11:15 Lengow and visibility of your online marketing campaigns 09:45- Jeremie Peiro, Co-Founder & Sales 11:45- ChannelAdvisor Julia Priddle, Head of Key Account Channel trends: what’s emerging? Director, Lengow Management, ChannelAdvisor 10:15 Edwin Dewez, Team Lead Manager 12:15 for Nextag DAY 1 12:45- Valtech Jonathan Cook, Head of New Media, Simplifying Facebook commerce: how Oriflame 10:45- etracker David Hudson, UK Country Manager, The great web form challenge: how mouse tracking Valtech achieved 20,000 application downloads in only etracker can help reduce drop-off rates 13:15 6 months 11:15 DAY 1 13:45- Ascendant Jamie Smith, Head of Commerce Ecommerce failures: the key avoidable pitfalls that 11:45- Best Buy Europe Ben Adams, Multi-Channel Platform Thinking about SaaS ecommerce? Key Practice Europe, Ascendant will impact financial success Manager, Best Buy Europe considerations when selecting a vendor 14:15 12:15 12:45- dotSearch Tink Taylor, Chief Operating Officer, Revealing the email marketing highs & lows from 14:45- Apptus David Davies, VP Marketing, Apptus Making ecommerce relevant: getting search, dotDigital Group campaigns sent by the UK’s top 40 online retailers, recommendations and personalisation right 13:15 including M&S and Boots 15:15 Session Kristel Verhasselt, Sales Manager Magento Enterprise: delivering large-scale, 13:45- emarsys Daniel Harari, VP of Marketing & Cli- How to maximise your Q4 profits: practical steps to 15:45- Digital North Europe, Magento cost-effective ecommerce ent Services, Co-Founder, emarsys increase ROI using email marketing 14:15 16:15 Richard Jackson, Director, Session Digital 14:45- Ability Cindy Smith, Director of Sales, 5 simple changes to your ecommerce Commerce Ability Commerce website that will increase your sales 15:15 Click Consult Geoff Parker, Client Services Director, The mobile opportunity: current mobile usage, 09:45- Click Consult how websites are performing on mobile handsets 15:45- Treepodia Simon Peirson, UK Marketing, How to cover your entire catalogue with product 10:15 & what can be done to improve Sales & Partnerships,Treepodia videos & enjoy an immediate increase in sales & 16:15 Arianna Cagli, Nectar video SEO 10:45- Venda Eric Abensur, Group Chief Executive, Why multi-channel convergence is essential & how Venda to achieve it 11:15 09:45- Red James Candy, Business Development Commerce! This time it’s personal: the rise of Technology Director, Red Technology personalised content and promotions 11:45- Brandbank Rob Tarrant, CEO, Brandbank Merchandising in grocery: the future of in-store 10:15 and online 12:15 11:00- Microsoft Ciao Vincenzo Calenne, Head of Social shopping: where do you stand? eCommerce Sales UK, Microsoft-Ciao SLI Systems Nick Glynne, Managing Director, How to boost conversions through relevant site 11:30 Commerce Division 12:45- DAY 2 Buy It Direct search 13:15 Osric Powell, Sales, SLI Systems 12:15- Emailvision John Sadowsky, Business Coach Email, social marketing & the art of storytelling Nick Heys, CEO, Emailvision Shopatron Mark Grondin, SVP Marketing, Why ecommerce is different for branded 12:45 DAY 2 13:45- Shopatron manufacturers: because there are two customers Claranet Michel Robert, MD, Claranet, The benefits of cloud for ecommerce 14:15 Shaun Moores, VP of Traffic & at stake - retail partners and end consumers 13:15- Conversion, Shopatron Jo Stanford, Group IT Director, 13:45 De Vere Group PFSweb Anabelle Kinet, Sales & Marketing Whether you’re an SME or multi-national Screen Pages Roger Willcocks, Director, Screen 50 ways to improve the performance of your 14:45- Manager, PFSweb corporation, how can you define your ecommerce 14:15- Jerome Orlemans, European strategy? Lessons from O’Neill Pages ecommerce website: lessons from Christopher Ward 15:15 14:45 and over 200 other online shops since 2000 Ecommerce Manager, O’Neills 15:45- Moviecom.tv Gillian O’Neil, CEO, Moviecom.tv Online video is a key component 15:45- Web Mike Anderson, Managing Director, The new multichannel road map: innovative to the success of ecommerce Marketplace Web Marketplace Solutions technology creating inspirational cross channel 16:15 16:15 Solutions shoppingTimetables are correct at time of print – please view the boards outside each theatre for the most up-to-date timetables. Timetables are correct at time of print – please view the boards outside each theatre for the most up-to-date timetables.Skip the queues with a Fast-Track Pass! Purchase yours from the Registration Desk for just £100! Skip the queues with a Fast-Track Pass! Purchase yours from the Registration Desk for just £100!Guaranteed access to all Conference and Keynote sessions. Guaranteed access to all Conference and Keynote sessions. 12 www.ecommerceexpo.co.uk www.ecommerceexpo.co.uk 13
  • 8. ConFeRenCe PRoGRAMMe ConFeRenCe PRoGRAMMe The best free conference programme for all aspects of selling online The best free conference programme for all aspects of selling online Payment & Security Theatre Fulfilment, Delivery & Retention Theatre Sponsored by Sponsored by TIME COMPANY SPEAKER SESSION TITLE TIME COMPANY SPEAKER SESSION TITLE 09:45- Netbenefit Gerry Lawrence, CTO for NetBenefit PCI: As complicated as it sounds? 09:45- Euromonitor Daniel Latev, Head of Non-Store Ecommerce growth from a consumer perspective: and Group NBT Retailing, Euromonitor how companies can meet consumer demand 10:15 10:15 11:00- Barclaycard Neira Jones, Head of Payment From compliance to risk management Postcode Phil Rothwell, Sales & Marketing From checkout to delivery: perfecting the customer Security, Barclaycard 11:00- 11:30 Anywhere Director, Postcode Anywhere journey DAY 1 11:30 Tom Percival, CTO, Graze.com 12:15- Commidea Ryan Philo, Head of Product Web-based data compromises can ruin a merchant’s Management, Commidea reputation – but they are easily avoidable Swiss Post Chris Stevens, Head of Industry Delivering excellence in ecommerce 12:45 12:15- DAY 1 Distance Selling, Swiss Post 12:45 International Management 13:15- WorldPay Lefras Coetzee, Head of Ecommerce What factors do you need to consider when Proposition, WorldPay adopting an international payment strategy? 13:45 13:15- MetaPack Patrick Wall, CEO, MetaPack Growth areas & innovation in delivery: case studies from Mothercare, ASOS and John Lewis 15:30- Ukash David Hunter,CEO, Ukash Why you should open your ‘virtual’ doors to cash 13:45 paying customers 16:00 14:15- Winbuyer Miki Balin, Founder & CEO, Winbuyer Stop visitors from leaving your site: new trends in online shopping behaviour 14:45 09.45- Merchant Risk Nicolas Vedrenne, Managing Director, 2012 trends in payment and fraud: the view of the Council Merchant Risk Council top 200 ecommerce players 15:30- Adobe Max Childs, Sr. Marketing Manager Personalised 121 marketing; how brands and 10.15 Systems EMEA, Scene7 - Adobe Systems retailers engage customers on a 121 basis 16:00 Ernst & Young Richard Quick, Senior Manager, Fraud risk management for ecommerce – 11:00- Forensic Data Analytics, Ernst & Young maximising your sales through controlling your risks 11:30 Nicolas Mallison, Director, Forensic Data & Analytics, Ernst & Young 09:45- Netop Marcus Kaber, SVP Global Marketing Top 10 methods to improve ROI with live chat & Sales, Netop 12:15- YESpay Chandra Patni, Director, Unveiling Pouch Mobile Wallet Services in the UK 10:15 DAY 2 International YES-wallet.com 12:45 11:00- Lyris Michael Weston, GM & SVP EMEA, Those first impressions: how to harness affirmation Credorax Benjamin Nachman, CEO, Credorax The silent revolution: the latest changes in Lyris bias to create rewarding customer relationships 13:15- 11:30 the ecommerce payment industry and how this 13:45 affects you DAY 2 12:15- Conversocial Joshua March, Co-Founder & CEO, From social village to global village: the future 14:15- MNP & Commidea Pierre D’Abost, MD, MNP PCI Compliancy for direct commerce - Conversocial of social customer care Dean Metcalfe, Account Manager, getting it done! 12:45 14:45 Commidea 13:15- ExportBR Adler Martins, International Lawyer, Challenges for international logistics and 15:30- Sage Pay Simon Black, Managing Director, How to avoid the pitfalls of trading online: Noronha Advogados distribution in Latin America: ecommerce Sage Pay Sage Pay’s e-business benchmark report 13:45 pioneers case studies 16:00 14:15- P2P Mailing Paul Galpin, Managing Director, Are you delivering? Hear what your customers P2P Mailing really think about delivery choices and standard 14:45 vs premiumTimetables are correct at time of print – please view the boards outside each theatre for the most up-to-date timetables. Timetables are correct at time of print – please view the boards outside each theatre for the most up-to-date timetables.Skip the queues with a Fast-Track Pass! Purchase yours from the Registration Desk for just £100!Guaranteed access to all Conference and Keynote sessions. Skip the queues with a Fast Track Pass! Purchase yours from the Registration Desk for just £100! Guaranteed access to all Conference and Keynote sessions. 14 www.ecommerceexpo.co.uk www.ecommerceexpo.co.uk 15
  • 9. sPonsoRs sPonsoRsThank you to our sponsors for their continued support… Theatre Sponsors Neolane provides the only conversational marketing technology that empowersPremier Club Sponsor organisations to build and sustain one-to-one dialogues with customers, to increase revenue and marketing efficiency. Neolane has a track record of enabling its VeriSign Authentication Services, now part of Symantec Corp., provides solutions customers, such as Sony, Debenhams and EMI to adapt to new communication that allow companies and consumers to engage in communications and commerce challenges and exploit opportunities quickly. online with confidence. With more than one million web servers using our SSL certificates, an infrastructure that processes more than three billion certificate checks daily, and a trust mark that is seen more than 650 million times a day, the VeriSign seal is the most recognized symbol of trust on the Internet. Commidea are one of the UK’s most innovative and trusted providers of payment solutions delivering a robust and secure service to merchants of all sizes. Commidea are a PCI DSS Level 1 certified provider offering customers multi-channel processing to include their websites, call centres and bricks and mortar stores.Networking Bar Sponsor PayPal is the safer, simpler, smarter way to pay online. Signing up for a PayPal account is easy and you can pay using your debit or credit card, bank account or Credorax provides online payment processing and acquiring bank services under PayPal balance. PayPal doesn’t share your financial details with sellers and provides one roof to online merchants. With its innovative business model and modern industry-leading fraud protection. acquiring platform, Credorax customers enjoy excellent rates, high transaction approval rate, easy integration, fraud protection and exceptional service level. Credorax is a licensed financial institution, visa and MasterCard principal member.Bag Sponsor Sage Pay is the UK’s fastest growing Payment Service Provider and is one of the most Ukash – The Global E-Money Network. Ukash enables cash payments in over trusted e-commerce brands. Sage Pay processes millions of secure payments for its 50 countries 6 continents, facilitating cross border transactions. Participating 34,000 customers each year — making the process of accepting payments simpler, online merchants can accept cash at their website without risk of repudiations faster, safer and more profitable for businesses of all sizes. and charge-backs. Ukash brings participating online merchants incremental revenue as well as incremental users.Lanyard Sponsor ChannelAdvisor was founded in 2001 by Scot Wingo and Aris Buinevicius – successful emarsys is a leading global provider of email marketing solutions and services. entrepreneurs who saw the need for a new retailer-focused e-commerce solution. Our bespoke platforms are designed specifically to meet the complex needs of our What Scot and Aris developed was an eye-opening software solution that tamed customers and provide everything they need to increase ROI through email marketing, the complexity of the emerging online retail space, giving sellers the power to make deliverability, customer engagement and social media solutions. Combined with their products visible across multiple channels to the widest range of potential comprehensive world class services portfolio, emarsys is an all-in-one provider for customers. retention email marketing.Theatre Sponsors Ciao is a leading social shopping platform in 7 European countries and languages, as one of the top influencers in the consumer decision-making process. Offering Apptus is the technology leader in bringing instant, relevant access to personalized unique placements, price comparison and user engagement campaigns - Ciao helps information to local search and e-commerce. Its products deliver advanced search, customize your image on the Internet. We engage your target audience and bridge recommendations and content targeting. They efficiently and profitably convert the gap between you and the consumer. clicks to sales, providing the right thing, to the right person, at the right time. dotMailer, dotSearch, dotCommerce and dotDigital make up the digital marketing SLI Systems offers full-service, customised, On-Demand solutions for Site-Search, experts, dotDigital Group plc. From ranking on page one in Google, to increasing Navigation, Merchandising, and User Generated SEO. SLI’s unique concierge approach your website conversions, to email marketing, and building your online shop, the allows eRetailers to focus on their business instead of tweaking search results. Our dotDigital Group can help. dedicated account teams provide a degree of attention that is unmatched in the industry by offering fast customer support and proactive tips and advice. SLI’s patented Learning Engine is at the heart of our technology platform and provides ever-improving customer experiences by observing user actions and showing the most popular Swiss Post International offers its business customers sector-specific solutions for results accordingly. SLI solutions reduce site abandonment, improve conversions, distance selling: support in developing the business and marketing concept, support increase sales and average order size and continually optimise information relevance in tax and customs issues, direct marketing solutions including printing, letter shop with little hands-on maintenance by your team. SLI Systems is a privately held services, delivery to more than 220 countries, returns management, e-commerce company, with offices in Silicon Valley, London, New Zealand and Australia. solutions and after-sales service via call centres.16 www.ecommerceexpo.co.uk www.ecommerceexpo.co.uk 17
  • 10. PRoDUCt LoCAtoR Web Design SEO Social MVT Mobile CONTENT MANAGEMENT LENGOW .................................................................................. 418 MARKETING FINDER ............................................................... 700 ABILITY COMMERCE ............................................................... 730 NEOLANE ......................................................................... Sponsor APPTUS..................................................................................... 722 PERISCOPIX .............................................................................. 832 BRANDBANK............................................................................ 226 PIXMANIA ............................................................................... 820Grow your COMMERCE GUYS ................................................................... 112 PURE360 ................................................................................... 338 JUST APPLICATIONS................................................................. 532 SAGITTARIUS DIGITAL ........................................................... 1214 LAVASUITE ............................................................................... 104 SEO JUNKIES ............................................................................ 720 OMNICA ................................................................................... 304 STRATEGY INTERNET MARKETING ......................................... 840eCommerce PRISM DM ................................................................................ 522 TLC MEDIA .............................................................................. 230 REDTECHNOLOGY.COM ........................................................ 1022 TREEPODIA .............................................................................. 424 ECOMMERCE PLATFORMS /business with CRM / SAAS SOLUTIONS ADVANSYS ............................................................................... 720 OMNICAMy Genius ADs CLICKTALE ................................................................................ 916 CLIENTBASE FULFILMENT........................................................ 834 01925 398111 COMPUWARE .......................................................................... 918 DYDACOMP ............................................................................. 538 www.omnicamcr.com JCN SOLUTIONS ....................................................................... 100 Stand 304 METAPACK ............................................................................... 908My Genius helps ambitious retailers and distributors NEOLANE ......................................................................... Sponsor ABILITY COMMERCE ............................................................... 730grow their eCommerce channel. My Genius can deliver PEOPLEVOX ............................................................................. 732 ADVANSYS ............................................................................... 720everything needed to build and run a successful POSTCODE ANYWHERE .......................................................... 936 APP55 ...................................................................................... 201eCommerce operation either standalone or as part SLI SYSTEMS ............................................................................. 332 APPTUS..................................................................................... 722 VOLUSION ................................................................................ 232 ASCENDANT........................................................................... 1212of an integrated multi-channel business. WEB MARKETPLACE SOLUTIONS ........................................... 638 BRANDBANK............................................................................ 226 WORLD ADDRESSES .................................................................. P4 CHANNELADVISOR .................................................................. 420The My Genius multi-channel solution enables COMMERCE GUYS ................................................................... 112businesses to gain maximum benefits from trading CUSTOMER SERVICE COMMIDEA............................................................................ 1008across multiple channels including stores, eCommerce,kiosk and mobile. PRODUCTS & SERVICES COMPETITOR PRICE WATCH ................................................... 708 COMPLETE COMMERCE .......................................................... 634 CLIENTBASE FULFILMENT........................................................ 834 COMPUWARE .......................................................................... 918In addition to building web sites, My Genius offers a METAPACK ............................................................................... 908 CREDITCALL ........................................................................... 1114range of services including design, SEO consultancy, MNP MEDIA ............................................................................. 534 CREDORAX........................................................................ SponsorMVT, social and more. NETOP ...................................................................................... 724 CRIMSONWING ........................................................................ 812 OMNICA ................................................................................... 304 CSHOP ...................................................................................... 818 PFSWEB .................................................................................... 932 DESIGN UK ............................................................................... 104To find out more about how Maginus integrated POSTCODE ANYWHERE .......................................................... 936software solutions could help grow your business DOTSEARCH ............................................................................. 618 PVS FULFILMENT...................................................................... 834 DYDACOMP ............................................................................. 538visit: www.my-genius.co.uk SANDERSON MULTI-CHANNEL SOLUTIONS ........................... 830 E-PARCELS.COM....................................................................... 710 SPRING GLOBAL MAIL ............................................................. 709 EIBDIGITAL ............................................................................. 1111 SYKES GLOBAL SERVICES ........................................................ 734 ESELLERPRO ............................................................................. 212 EXACT ABACUS ....................................................................... 624 DATABASES, DATA MANAGEMENT GIGASPACES............................................................................. 108 SOFTWARE & SERVICES JCN SOLUTIONS ....................................................................... 100Visit us on stand 432 to see ADDRESSDOCTOR ................................................................... 836 JUST APPLICATIONS................................................................. 532 LATERAL PAYMENTS ............................................................... 110how we can help you develop COMPETITOR PRICE WATCH ................................................... 708 LAVASUITE ............................................................................... 104your online business COMPLETE COMMERCE .......................................................... 634 ETRACKER ................................................................................ 622 LENGOW .................................................................................. 418 LOST FERRET ............................................................................ 210 GIGASPACES............................................................................. 108 MAGINUS ................................................................................. 432 NEOLANE ......................................................................... Sponsor MICOMMERCE ......................................................................... 102 SWIFT COMPUTING ................................................................. 906 MICROSOFT CIAO ............................................................. Sponsor TLC MEDIA .............................................................................. 230 MNP MEDIA ............................................................................. 534 WORLD ADDRESSES .................................................................. P4 NETBENEFIT ............................................................................. 930 NETOP ...................................................................................... 724 DIGITAL MARKETING OGONE PAYMENT SERVICES ................................................... 816 DESIGN UK ............................................................................... 104 OMNICA ................................................................................... 304 DOTSEARCH ............................................................................. 618 PAYPAL ..................................................................................... 330 EIBDIGITAL ............................................................................. 1111 PFSWEB .................................................................................... 932 INBOX WARRIORS ................................................................... 904 PIXMANIA ............................................................................... 820 INDUS NET TECHNOLOGIES .................................................... 106 PRISM DM ................................................................................ 522 www.ecommerceexpo.co.uk 19
  • 11. PRoDUCt LoCAtoRWe create PVS FULFILMENT...................................................................... 834 RBK MONEY............................................................................. 238 REDTECHNOLOGY.COM ........................................................ 1022 PVS FULFILMENT...................................................................... 834 SANDERSON MULTI-CHANNEL SOLUTIONS ........................... 830 SPRING GLOBAL MAIL ............................................................. 709successful SANDERSON MULTI-CHANNEL SOLUTIONS ........................... 830 SWIFT COMPUTING ................................................................. 906 SCREEN PAGES ....................................................................... 1220 SWISS POST INTERNATIONAL ................................................. 208 SECURE TRADING ................................................................... 902 SYKES GLOBAL SERVICES ........................................................ 734 SESSION DIGITAL ..................................................................... 914 TNT POST PARCELS .................................................................. 738 SHOPATRON UK....................................................................... 336 YODEL ...................................................................................... 518 SHOPZILLA ............................................................................. 1110 SITEMAKERS ............................................................................ 824 HOSTED / MANAGED SOLUTIONSecommerce SLI SYSTEMS ............................................................................. 332 SPRING GLOBAL MAIL ............................................................. 709 APP55 ...................................................................................... 201 SWIFT COMPUTING ................................................................. 906 ASCENDANT........................................................................... 1212 SYKES GLOBAL SERVICES ........................................................ 734 CHANNELADVISOR .................................................................. 420 TREEPODIA .............................................................................. 424 CLARANET.............................................................................. 1120 VALTECH .................................................................................. 201 CLICKTALE ................................................................................ 916 VENDA ................................................................................... 1116 COMMIDEA............................................................................ 1008 VIRTUAL INTERNET................................................................ 1020 COMPETITOR PRICE WATCH ................................................... 708websites VOLUSION ................................................................................ 232 CSHOP ...................................................................................... 818 WEB MARKETPLACE SOLUTIONS ........................................... 638 DEDIPOWER MANAGED HOSTING ......................................... 216 WINBUYER ............................................................................. 1112 EIBDIGITAL ............................................................................. 1111 WIRECARD ............................................................................... 934 ETRACKER ................................................................................ 622 WORLD ADDRESSES .................................................................. P4 JCN SOLUTIONS ....................................................................... 100 LATERAL PAYMENTS ............................................................... 110 EMAIL MARKETING MAGINUS ................................................................................. 432 MEMSET ................................................................................... 636 ABILITY COMMERCE ............................................................... 730 NETBENEFIT ............................................................................. 930 DOTSEARCH ............................................................................. 618 PAYPAL ..................................................................................... 330 EMAILVISION ........................................................................... 714 PEOPLEVOX ............................................................................. 732 EMARSYS UK ........................................................................... 436 REDTECHNOLOGY.COM ........................................................ 1022 INBOX WARRIORS ................................................................... 904 SECURE TRADING ................................................................... 902 LYRIS ......................................................................................... 536 SHOPATRON UK....................................................................... 336 PURE360 ................................................................................... 338 SITEMAKERS ............................................................................ 824A user-friendly website gives your LiquidShop provides TLC MEDIA .............................................................................. 230 SLI SYSTEMS ............................................................................. 332customers confidence which, in turn, Hosted Ecommerce Platform FULFILMENT / DISTRIBUTION / SWIFT COMPUTING ................................................................. 906 The software to run your ecommerce website TREEPODIA .............................................................................. 424makes them happier to buy from you. LOGISTICS VIRTUAL INTERNET................................................................ 1020 Training & SupportWe specialise in designing intuitive Unlimited training & support for you and your staff VOLUSION ................................................................................ 232ecommerce storefronts that have been Full Design Service ESELLERPRO MARKETING ANALYTICSproven to drive significant sales growth. Creative ecommerce website design 01494 464505 CLICKTALE ................................................................................ 916 www.esellerpro.com COMPETITOR PRICE WATCH ................................................... 708With LiquidShop theres no drawn-out development Regular Feature Updates COMPUWARE .......................................................................... 918 Stand 212process. You have the tools necessary to start adding Client-led development of new ecommerce features ETRACKER ................................................................................ 622products to your website within days. GIGASPACES............................................................................. 108 Content Management CLIENTBASE FULFILMENT........................................................ 834 PURE360 ................................................................................... 338 Full browser-based control of your online store COMPLETE COMMERCE .......................................................... 634Our support staff provide the initial training and WINBUYER ............................................................................. 1112 DHL GLOBAL MAIL .................................................................. 334 Flexible Data Management TLC MEDIA .............................................................................. 230ongoing help and support needed. Our experienced DYDACOMP ............................................................................. 538designers create unique storefront designs crafted LiquidShop links to external EPOS, accounting E-PARCELS.COM....................................................................... 710 and CRM systems ESELLERPRO ............................................................................. 212 MOBILE COMMERCEto your individual business needs. EXACT ABACUS ....................................................................... 624 ADVANSYS ............................................................................... 720 Device Optimised APP55 ...................................................................................... 201For more information call 020 7099 1002 JUST APPLICATIONS................................................................. 532 Websites work on PC’s, laptops, netbooks, METAPACK ............................................................................... 908 ASCENDANT........................................................................... 1212or visit sitemakers.co.uk/expo11 smartphones and tablets MICOMMERCE ......................................................................... 102 BRANDBANK............................................................................ 226Stand No. 824 MNP MEDIA ............................................................................. 534 CLICK CONSULT ....................................................................... 308 NIGHTLINE DELIVERS............................................................... 802 COMMERCE GUYS ................................................................... 112 OMNICA ................................................................................... 304 COMPUWARE .......................................................................... 918 Got a QR reader on your smartphone? P2P MAILING............................................................................ 736 CREDITCALL ........................................................................... 1114 PARCEL MONKEY .................................................................... 838 CREDORAX........................................................................ Sponsor Scan this code for more information PEOPLEVOX ............................................................................. 732 CRIMSONWING ........................................................................ 812 PFSWEB .................................................................................... 932 DESIGN UK ............................................................................... 104 Developers of PIXMANIA ............................................................................... 820 INDUS NET TECHNOLOGIES .................................................... 106 PRISM DM ................................................................................ 522 JCN SOLUTIONS ....................................................................... 100 All trademarks are the property of their respective owners www.ecommerceexpo.co.uk 21
  • 12. PRoDUCt LoCAtoRLAVASUITE ............................................................................... 104 PAY-PER-CLICKMICROSOFT CIAO ............................................................. Sponsor CLICK CONSULT ....................................................................... 308OGONE PAYMENT SERVICES ................................................... 816 DOTSEARCH ............................................................................. 618PAYPAL ..................................................................................... 330 LENGOW .................................................................................. 418REDTECHNOLOGY.COM ........................................................ 1022 PERISCOPIX .............................................................................. 832SHOPATRON UK....................................................................... 336 POSTCODE ANYWHERE .......................................................... 936SITEMAKERS ............................................................................ 824 SAGITTARIUS DIGITAL ........................................................... 1214 SEO JUNKIES ............................................................................ 720SLI SYSTEMS ............................................................................. 332 SHOPZILLA ............................................................................. 1110VALTECH .................................................................................. 201 STRATEGY INTERNET MARKETING ......................................... 840VENDA ................................................................................... 1116 TREEPODIA .............................................................................. 424VOLUSION ................................................................................ 232WEB MARKETPLACE SOLUTIONS ........................................... 638 PAYMENT GATEWAY MOBILE MARKETING / SMS OGONE PAYMENT SERVICESPURE360 ................................................................................... 338 +33 170 700 903 www.ogone.co.uk MULTI-CHANNEL / INTEGRATED Stand 816 MARKETING OGONE PAYMENT SERVICES................................................... 816ADOBE ..................................................................................... 422ADVANSYS ............................................................................... 720 PAYMENT SOLUTIONSAPP55 ...................................................................................... 201ASCENDANT........................................................................... 1212BRANDBANK............................................................................ 226 COMMIDEA The NextGen in Online PaymentsCOMMERCE GUYS ................................................................... 112 0844 482 8250 Online payment processing services for businesses, everywhere.COMPLETE COMMERCE .......................................................... 634 www.commidea.comDESIGN UK ............................................................................... 104 Stand 1008DYDACOMP ............................................................................. 538EIBDIGITAL ............................................................................. 1111 APP55 ...................................................................................... 201EMARSYS UK ........................................................................... 436 COMMIDEA............................................................................ 1008 Credorax provides online payment eCommerce Merchants, Web Developers,ESELLERPRO ............................................................................. 212 CREDITCALL ........................................................................... 1114 CREDORAX........................................................................ Sponsor processing & acquiring bank services eCommerce Marketing Managers,ETRACKER ................................................................................ 622EXACT ABACUS ....................................................................... 624 DATACASH .............................................................................. 914 under one roof, to a diverse range of Decision Makers: LATERAL PAYMENTS ............................................................... 110INBOX WARRIORS ................................................................... 904 OGONE PAYMENT SERVICES ................................................... 816 online merchants worldwide. Don’t miss an exclusive opportunity toJUST APPLICATIONS................................................................. 532 PAYPAL ..................................................................................... 330 Providing a superior customer experience backed hear Benjamin Nachman, CEO of Credorax,LAVASUITE ............................................................................... 104 RBK MONEY............................................................................. 238 SECURE TRADING ................................................................... 902 by next generation technology, Credorax customers talking at eCommerce EXPO, 2011!LENGOW .................................................................................. 418 SYKES GLOBAL SERVICES ........................................................ 734MICOMMERCE ......................................................................... 102 enjoy seamless integration of payment services, Join Mr. Benjamin Nachman at the Payment & VALTECH .................................................................................. 201MNP MEDIA ............................................................................. 534 WIRECARD ............................................................................... 934 excellent rates, high transaction approval rates and Security Theatre, October 12th, at 13:15, to hear hisNEOLANE ......................................................................... Sponsor WORLDPAY .............................................................................. 306NETOP ...................................................................................... 724 a wide range of value-added services. presentation about: “The Silent Revolution:OMNICA ................................................................................... 304 RICH MEDIA / ONLINE VIDEO As the world’s first end-to-end financial institution The latest changes in the e-Commerce PaymentPARKER, WAYNE & KENT ....................................................... 806 ADVERTISING industry – how this affects you.”PVS FULFILMENT...................................................................... 834 for online payment services, Credorax is built ADOBE ..................................................................................... 422SANDERSON MULTI-CHANNEL SOLUTIONS ........................... 830 BRANDBANK............................................................................ 226 from the ground up to provide online merchantsSITEMAKERS ............................................................................ 824 MICROSOFT CIAO ............................................................. Sponsor with proactive services designed to monitor andVENDA ................................................................................... 1116WEB MARKETPLACE SOLUTIONS ........................................... 638 SECURITY / FRAUD react to the health of their online business. PREVENTION ONLINE ADVERTISING ADDRESSDOCTOR ................................................................... 836MICROSOFT CIAO ............................................................. Sponsor COMMIDEA............................................................................ 1008 Come visit Credorax at the Payment & Security Theatre, CREDORAX........................................................................ SponsorSEO JUNKIES ............................................................................ 720 LATERAL PAYMENTS ............................................................... 110 sponsored by Credorax. See you there!SHOPZILLA ............................................................................. 1110 NETBENEFIT ............................................................................. 930TLC MEDIA .............................................................................. 230 OGONE PAYMENT SERVICES ................................................... 816 Contact us: www.credorax.com // grow@credorax.com // +44.20.34684341 22 www.ecommerceexpo.co.uk
  • 13. PRoDUCt LoCAtoRPAYPAL ..................................................................................... 330 SAGITTARIUS DIGITAL ........................................................... 1214SECURE TRADING ................................................................... 902 SEO JUNKIES ............................................................................ 720WIRECARD ............................................................................... 934 VALTECH .................................................................................. 201 VENDA ................................................................................... 1116 SEOCLICK CONSULT ....................................................................... 308 WEB DESIGN & DEVELOPMENT /DOTSEARCH ............................................................................. 618ESELLERPRO ............................................................................. 212 USABILITYINBOX WARRIORS ................................................................... 904 ABILITY COMMERCE ............................................................... 730INDUS NET TECHNOLOGIES .................................................... 106 ADOBE ..................................................................................... 422MAGINUS ................................................................................. 432 ADVANSYS ............................................................................... 720PERISCOPIX .............................................................................. 832SAGITTARIUS DIGITAL ........................................................... 1214 ASCENDANT........................................................................... 1212SEO JUNKIES ............................................................................ 720 CIKLUM .................................................................................... 632SHOPZILLA ............................................................................. 1110 CLICK CONSULT ....................................................................... 308SLI SYSTEMS ............................................................................. 332 CLICKTALE ................................................................................ 916STRATEGY INTERNET MARKETING ......................................... 840 COMPLETE COMMERCE .......................................................... 634TREEPODIA .............................................................................. 424 CRIMSONWING ........................................................................ 812 CSHOP ...................................................................................... 818 SHOPPING CART SOLUTIONS DESIGN UK ............................................................................... 104 EIBDIGITAL ............................................................................. 1111 COMMIDEA ESELLERPRO ............................................................................. 212 0844 482 8250 EXACT ABACUS ....................................................................... 624 INBOX WARRIORS ................................................................... 904 www.commidea.com INDUS NET TECHNOLOGIES .................................................... 106 Stand 1008 JCN SOLUTIONS ....................................................................... 100COMMIDEA............................................................................ 1008 JUST APPLICATIONS................................................................. 532CREDORAX........................................................................ Sponsor LAVASUITE ............................................................................... 104CRIMSONWING ........................................................................ 812 LOST FERRET ............................................................................ 210CSHOP ...................................................................................... 818 MAGINUS ................................................................................. 432DYDACOMP ............................................................................. 538 MICOMMERCE ......................................................................... 102EXACT ABACUS ....................................................................... 624 MNP MEDIA ............................................................................. 534LOST FERRET ............................................................................ 210 PFSWEB .................................................................................... 932MICOMMERCE ......................................................................... 102 PIXMANIA ............................................................................... 820NETOP ...................................................................................... 724PARCEL MONKEY .................................................................... 838 POSTCODE ANYWHERE .......................................................... 936POSTCODE ANYWHERE .......................................................... 936 PRISM DM ................................................................................ 522PRISM DM ................................................................................ 522 PVS FULFILMENT...................................................................... 834SCREEN PAGES ....................................................................... 1220 REDTECHNOLOGY.COM ........................................................ 1022SECURE TRADING ................................................................... 902 SAGITTARIUS DIGITAL ........................................................... 1214SHOPATRON UK....................................................................... 336 SCREEN PAGES ....................................................................... 1220SHOPZILLA ............................................................................. 1110 STRATEGY INTERNET MARKETING ......................................... 840SITEMAKERS ............................................................................ 824SYKES GLOBAL SERVICES ........................................................ 734 VALTECH .................................................................................. 201VENDA ................................................................................... 1116 WEB MARKETPLACE SOLUTIONS ........................................... 638VOLUSION ................................................................................ 232 WORLD ADDRESSES .................................................................. P4WIRECARD ............................................................................... 934WORLD ADDRESSES .................................................................. P4 WEBSITE ANALYTICS & SOCIAL MEDIA / WEB REPORTINGADOBE ..................................................................................... 422 ADOBE ..................................................................................... 422CLICK CONSULT ....................................................................... 308 CLICKTALE ................................................................................ 916COMMERCE GUYS ................................................................... 112 COMPETITOR PRICE WATCH ................................................... 708EMAILVISION ........................................................................... 714 COMPUWARE .......................................................................... 918EMARSYS UK ........................................................................... 436 CRIMSONWING ........................................................................ 812INDUS NET TECHNOLOGIES .................................................... 106 ETRACKER ................................................................................ 622LENGOW .................................................................................. 418 PERISCOPIX .............................................................................. 832MAGINUS ................................................................................. 432MICROSOFT CIAO ............................................................. Sponsor PFSWEB .................................................................................... 932NEOLANE ......................................................................... Sponsor SCREEN PAGES ....................................................................... 1220NETOP ...................................................................................... 724 WINBUYER ............................................................................. 1112 www.ecommerceexpo.co.uk 25
  • 14. eXHIBItoR A-Z & FLooRPLAn eXHIBItoR A-Z & FLooRPLAnCOMPANY STAND The Floorplan is sponsored by Feature SponsorsAbility Commerce ................................. 730 eCommerce & mCommerce Theatre Payment & Security TheatreAddressDoctor ...................................... 836Adobe ................................................... 422Advansys ............................................... 720Alderney, Channel Islands.................... 822 DIGITAL & Digital & Mobile Marketing Theatre Fulfilment, Delivery & Retention Theatre PAYMENT&App55.................................................... 201 MOBILEApptus................................................... 722 SECURITY Visit us on stand 434 MARKETINGAscendant ........................................... 1212 THEATRE THEATREBrandbank ............................................ 226ChannelAdvisor .................................... 420Ciklum ................................................... 632Claranet .............................................. 1120 236 238 336 338 738 838Click Consult ......................................... 308 840ClickTale ................................................ 916 536 538 636 638Clientbase Fulfilment ........................... 834Collect+ ................................................. 518Commerce Guys .................................... 112 234 332 334 434 436 734 736 834 836 934 936Commidea........................................... 1008 114 233Competitor Price Watch....................... 708 230 232 330 430 432 532 534 632 634 730 732 830 832 930 932Complete Commerce............................ 634 ECOMMERCE & MCOMMERCE 112 THEATRECompuware .......................................... 918Credorax ........................................ SponsorCreditCall ............................................ 1114 224 226 420 424 722 724 824 924Crimsonwing......................................... 812Cshop .................................................... 818 110 PRESS PREMIER 1220 OFFICE 822DataCash. .............................................. 914 LOUNGEDediPower Managed Hosting ............. 216 422 720 820 Sponsored by 1020 1022 1120Design UK ............................................. 104 108 220 522 524 622 624DHL Global Mail ................................... 334 NETWORKINGDirect Link........................................... 1113 106 LOUNGE KEYNOTE THEATRE dotSearch .............................................. 618 Sponsored byDydacomp ............................................. 538 P4 P5 216 418 518 618 714 816 818 916 918 1114 1116eibDIGITAL .......................................... 1111 EXCELLENCEEmailvision ............................................ 714 104 214 414 412 LOUNGE 1214emarsys UK ........................................... 436 Sponsored byEME Digital ........................................... 900 212 712 812 912 914 1112 1113E-Parcels.Com ....................................... 710 SALES 102 210 OFFICE 1212EPiServer ............................................. 1111Ernst & Young ....................................... 220eSellerPro .............................................. 212 100 204 208 308 708 710 808 810 904 908 1008 1110 1111etracker ................................................. 622E-warehousing...................................... 942 ENTRANCE &Exact Abacus ......................................... 624 206 304 306 REGISTRATION RESTAURANT 707 709 802 804 806 906GigaSpaces ............................................ 108I Can Do It ............................................. 206imrg ....................................................... 912 FULFILMENT,Inbox Warriors ...................................... 904 DELIVERY &Indus Net Technologies ........................ 106 200 201 202 700 800 900 902 1000 CLOAKROOM RETENTIONJCN Solutions ........................................ 100 THEATREJust Applications .................................. 532Lateral Payments .................................. 110LavaSuite............................................... 104Lengow ................................................. 418 Lost Ferret ............................................. 210 ENTRANCELyris ....................................................... 536Maginus ................................................ 432Marin Software .................................... 434 COMPANY STAND COMPANY STAND COMPANY STAND COMPANY STAND COMPANY STANDMarketing Finder ................................. 700 Netsuite................................................. 804 Pixmania ............................................... 820 Sagittarius Digital............................... 1214 Spring Global Mail ............................... 709 Venda .................................................. 1116Memset ................................................. 636 Nightline Delivers ................................. 802 Postcode Anywhere ............................. 936 Sanderson Multi-Channel Solutions .... 830 Strategy Internet Marketing ............... 840 Virtual Internet................................... 1020MetaPack .............................................. 908 Ogone Payment Services...................... 816 Press Office ........................................... 224 Screen Pages ....................................... 1220 Swift Computing .................................. 906 Visualsoft Web Solutions ..................... 233miCommerce......................................... 102 Omnica .................................................. 304 Prism DM............................................... 522 Secure Trading ...................................... 902 Swiss Post International ....................... 208 Volusion ................................................ 232Microsoft Ciao ............................... Sponsor P2P Mailing ........................................... 736 Pure360 ................................................. 338 SEO Junkies ........................................... 720 Sykes Global Services............................ 734 Web Marketplace Solutions ................ 638MMC Learning ...................................... 707 Parcel Monkey ...................................... 838 PVS Fulfilment ...................................... 834 Session Digital ...................................... 914 Symantec................. Premier Club Sponsor WinBuyer ............................................ 1112MNP Media ........................................... 534 Parker, Wayne & Kent ......................... 806 RBK Money ........................................... 238 Shopatron ............................................. 336 TLC Media ............................................. 230 Wirecard ............................................... 934Moviecom.tv ......................................... 810 PayPal .................................................... 330 REDtechnology.com ........................... 1022 Shopzilla ............................................. 1110 TNT Post Parcels.................................... 738 World Addresses ..................................... P4Neolane.......................................... Sponsor PeopleVox ............................................. 732 Retail Focus ........................................... 800 Sitemakers ............................................ 824 Treepodia .............................................. 424 WorldPay .............................................. 306NetBenefit ............................................ 930 Periscopix .............................................. 832 Retail Systems ..................................... 1000 SLI Systems ............................................ 332 UK Fulfilment ....................................... 114 Yakara ..................................................... P3Netop .................................................... 724 PFSweb .................................................. 932 Sage Pay ......................................... Sponsor Social Innovations .................................. P5 Valtech .................................................. 201 Yodel ..................................................... 518 26 www.ecommerceexpo.co.uk www.ecommerceexpo.co.uk 27
  • 15. eXHIBItoRs In FoCUs eXHIBItoRs In FoCUs T: 0161 9460000 W: www.my-genius.co.uk Stand: 432 T: 0207 367 4300 Stand: 812 W: www.crimsonwing.com Maginus can deliver everything you need to build and run a successful eCommerce operation either standalone or as part of an integrated multi-channel business. Crimsonwing is a trusted implementation and development partner for complex IT solutions, We have a dedicated eCommerce design and software development team that specialising in eCommerce, ERP and integration. provides all the key elements required to deliver your online requirements. We also offer a full design service along with the marketing services you need to help to We are Magento Enterprise experts, being one of increase the traffic coming to your site and improve conversion rates. We deliver: their leading Gold Partners in Europe and pride ourselves on our ability to tailor platforms to suit • A functionally rich eCommerce product platform • Sophisticated Online Merchandising. our clients’ needs. Our know-how of ERP systems Anyone can launch an ecommerce • owerful online Marketing Promotions to increase order P • Full creative and online marketing services including: means we build solutions that work seamlessly store in just a few minutes nowadays, value and conversation rates o Search engine optimisation (SEO) with existing business systems and processes. but remaining visible and competitive isn’t quite so easy. o Social Media campaignsWe have a track-record of successfully delivering complex, robust websites with multiple o Multi-Variate Testingintegration points into backend systems. For over 10 years we’ve been helping customers When Jérémie Peiro and Mickaëlto achieve their eCommerce objectives. Magento clients include Macfarlane Packaging, Froger first met, they noticed the lack We design & develop sophisticated e-Commerce solutions for companies that tradeWatco and Fisher Outdoor, and we’ve built solutions for Williams Lea and Avnet. of tools dedicated to helping online b2c, b2b or both including Cath Kidston, Co-op Pharmacy and Corney & Barrow. retailers distribute their products on Ours is a flexible, future proof solution that can be changed easily and grows withBut don’t just take our word for it – see what our clients think: multiple channels. you as your business grows.“I can’t be more satisfied with the way that Crimsonwing handled and managed the In 2009 they created Lengow, a Maginus also offers flexible web hosting capabilities that can easily flex to manageproject. With the new website we have already achieved our three months turnover solution to manage ecommerce web peaks in your business. You only pay for the capacity and bandwidth you use, sotarget within the first month.” Watco marketing campaigns on comparison you aren’t paying for hosting resources that sit idle for most of the year. shopping sites, marketplaces, affiliate“What was good about Crimsonwing was their ability to networks, sponsored links, retargetingmanage change whilst maintaining a clear definition of sites, social media, blogs, etc. T: 0845 370 1980the end goal.” Macfarlane Packaging W: www.brandbank.com The Lengow solution enables aIf you’re at the expo, drop by and meet us on stand 812 – we’d Stand: 226 centralized management of theselove to show you how we can help you with your eCommerce channels from one single dashboard, In the fast growing world of digital commerce, Brandbank is • randbank Assets AggregatorTM enables the rapid and Brequirements. Or give us a call or drop us an email. and provides a detailed overview of essential in ensuring you are ready for today’s multichannel cost-effective aggregation of large volumes of brand sales and performance indicators to consumer. We increase sales, boost efficiency and help eliminate imagery and information. Building on what might already Visit us measure profitability (ROI, profit missed opportunities by aggregating brand imagery and information be in place, the service aggregates and validates your brand on Stand 830 margin, cost, turnover, conversion, and delivering them to the right place at the right time. imagery and information, so that it is in one place and ready and enter etc.). Retailers can also manage the for distribution via Brandbank Assets Syndicator. our iPad content of their listings on each At the heart of our business are two interlocking suites competition! channel and set up promotional ac- of services that help our customers sell more and run • randbank Assets SyndicatorTM allows you to drive the highly BElucid – The complete multi-channel software solution tions quickly and easily with no their business more efficiently. Together, these services efficient delivery of brand imagery and information to an technical knowledge! put customers in a better place to take advantage of unlimited number of customers and partners. It makes it easy With the growth in online and ‘web to store’ sales, and customers using at least two channels when they buy, Elucid helps you to deliver a seamless new digital opportunities – including eCommerce, to send and receive brand imagery and information to and We strive to resolve issues that merchandising and promotions. from a broad range of business functions - customers, partners, cross-channel shopping experience via a single system. retailers encounter daily, and to systems and applications, internal departments and agencies. meet their needs in an evolving Elucid provides cross-channel integration and offers your customers: market. Our goal is to offer our clients Our customers include • Choice • Convenience • Consistency • Customer Service a maximum number of distribution Asda-Walmart, Booker, channels, explains Mickaël Froger. Boots, Kiddicare, L’Oreal, Makro, Musgrave Group, “One month after going live Case in point: In November 2010, Ocado, Sainsbury’s, Tesco with our new ecommerce Lengow began offering merchants and Waitrose. We have site from Sanderson, sales are the possibility to display their product been successful for more up 25%, with more overseas catalogues on Facebook, a strategic than 12 years in the sales in four weeks, than in channel that has been rapidly adopted world’s most developed the previous three months.” by most retailers. online grocery market, Ribble Cycles; and we are now bringing road bike & accessories that accumulated retailer expertise and know-how to new markets. We have a growing international presence with offices, studios and T: 024 7655 5466 warehouses in the UK, Ireland and the Czech Republic, together W: www.sanderson.com/ecommerce with additional facilities in India, the Philippines and Thailand. T: +33 249 444 938 Stand: 418 Stand: 830 Brandbank’s strategic partners include GS1 UK and Red Dot Square. W: www.lengow.co.uk 28 www.ecommerceexpo.co.uk 29
  • 16. eXHIBItoRs In FoCUs800 CUSTOMERS.600 MILLION KEYWORDS. Avoiding web-based data compromises No retailer can afford to ignore ecommerce, but the online payment space is not without its£1.2 BILLION IN SPEND. problems. Commidea’s new ecommerce payment solution, Vanguard, has been designed with the functionality to reduce the burden of PCI DSS compliance for retailers without the need toONE PLATFORM. sacrifice control of its payment page, along with the security to reassure the general public.When the call goes out for online advertising management tools, we spring into action, givingour customers up to a 20% lift in a single bound. Between our streamlined CampaignManagement workflow, powerful Reporting & Analytics features, and efficient BidOptimisation tools, its clear why customers trust us to help them manage more than £1.2 Security PersonalisationBillion in media spend each year. Contact us today to find out how Marin can make you a paid © Marin Software All rights reserved. Using the web-based payment gateway, Vanguard, The merchant has full control over the look and feelsearch superhero. a merchant’s website has no exposure to sensitive of its payment page. Unlike other payment solutions, cardholder data. Cardholder data is entered into the there is no template or need to be redirected to a online checkout; however, once the customer presses third party webpage which can raise security concerns www.marinsoftware.com ‘pay/submit’ the data is sent directly to Commidea’s with a customer and increase the risk of shopping cart secure PCI DSS level 1 certified payment gateway abandonment. Come see us at stand 434 from the customer’s browser. As such, the merchant’s compliance efforts are simplified. Integration Customer friendly Vanguard easily integrates into merchants’ systems using XML formatted messages. Merchants using Vanguard’s use of tokenisation means that a merchant Vanguard can also continue to use their existing third can offer its customers a simple and quick way to pay. party analytics tools or implement new ones without Commidea replaces the cardholder data received during any involvement of Commidea. the initial transaction process with a unique merchant and card specific code (token) and sends this back to the merchant. The token is useless to cybercriminals, as the sensitive data is held offsite. However, the original data can be used to more efficiently process future transactions by that cardholder as the customer does not have to re-enter their details every time they pay. Visit us on Stand 1008 at eCommerce Expo. 11 – 12 Oct 2011, London T: 08444 828 200 W: www.commidea.com www.ecommerceexpo.co.uk 31
  • 17. eXHIBItoR PRoFILes eXHIBItoR PRoFILesABILItY CoMMeRCe 730 ALDeRneY, CHAnneL IsLAnDs 822 BRAnDBAnK 226 CLICK ConsULt 3081300 NW 17th Ave Ste 200, Delray Beach, PO Box 1, Guernsey, Channel Islands, GY9 3AA, UK 28 Whiffler Road, Norwich, Norfolk, NR3 2AZ, UK Unit B1, Willow House, Oaklands Office Park,Florida, 33445, USA Hooton Road, Hooton, Cheshire, CH66 7ND, UKT: +1 561 330 3151 E: kathyc@abilitycommerce.com T: 01481 822811 E: joanna.parmentier@gov.gg T: 0845 370 1980 E: hannah.johnson@brandbank.com T: 0845 205 0156 F: 0845 205 0283 E: gail.jones@clickconsult.comW: www.abilitycommerce.com Contact: Kathy Carpenter W: www.alderney.gov.gg Contact: Joanna Parmentier W: www.brandbank.com Contact: Hannah Johnson W: www.clickconsult.com Contact: Gail JonesAbility Commerce provides ecommerce software for retailers of all sizes. Our Why not consider relocating your business to Alderney, the third largest In the fast growing new world of digital commerce, Brandbank is Click Consult is focused on being a digital agency that meets ALL itssoftware empowers merchandisers to make changes directly to the website, of the Channel Islands. The island has NO Corporation Tax, NO Capital essential in ensuring you are ready for today’s multichannel consumer. clients’ requirements. We provide for all our clients online marketingincreasing sales 66% on average. Our ecommerce platform, SmartSite, Gains Tax, NO Inheritance Tax and NO VAT and unlike the other Channel We increase your sales by creating and delivering all your product images needs by offering a wide range of bespoke products and services. Weprovides constant communication between your website and order Islands, operates an open housing market for EU citizens with prices on a and information quickly, easily and cost effectively to the right place at offer 15 different products and services that clients can tailor to meetmanagement system. Need help? We’ll even run your website for you. par with the UK mainland. the right time. their individual requirements. ecommerce software toolsADDRessDoCtoR 836 APP55 201 CHAnneLADVIsoR 420 CLICKtALe 916Roentgenstrasse 9, Maxdorf, 67133, Germany 9th Floor, 8 Exchange Quay, Manchester, M5 3EJ, UK Kean House, 6 Kean Street, London, WC2B 4AF, UK 3 Hayezira Street, Ramat-Gan, 525521, Israel T: 0800 345 7504 F: 020 8181 6057T: +49 623 7977 410 E: antoniar@addressdoctor.com T: 0161 408 3550 E: info@app55.com W: www.app55.com E: zoe.ripley@channeladvisor.com E: shmuls@clicktale.com Contact: Shmuli GoldbergW: www.addressdoctor.com Contact: Antonia Renner Contact: Sheila Quinn W: www.channeladvisor.co.uk Contact: Zoe RipleyAddressDoctor is the leading provider of international address With App55’s cloud-based payment service, online merchants can: The ChannelAdvisor platform seamlessly translates retailer data and ClickTale is the industry leader in Customer Experience Analytics (CEA),verification and cleaning solutions. It enables users to validate and • Give their customers an ‘Amazon-style’ checkout process (payment-by- automatically distributes accurate information worldwide: • Robust providing businesses with revolutionary insights into their customers’correct postal addresses and assists in the data capturing process. By password). • Offer the same checkout process on computer, mobile and reporting capabilities enable retailers to track their progress across online behaviour. Over 60,000 businesses rely on ClickTale to optimiseconnecting an online shop to AddressDoctor, postal addresses are tablets. • Outsource PCI compliance requirements. • Trade in all major channels and make real-time, performance-based decisions. • Expert website performance, improve usability and dramatically increasevalidated directly during the purchase process. AddressDoctor works for currencies and all credit/debit cards. • Send invoices and advertisements strategy and custom service packages help retailers at all levels cut conversion rates. ClickTale tracks every mouse move, click and scroll,over 240 countries. via URL, email, IM and SMS. through the fog of online selling. creating playable videos of customers’ entire browsing sessions.ADoBe 422 APPtUs 722 CIKLUM 632 CLIentBAse FULFILMent 834Tamesis 1, The Glanty, Egham, Surrey, TW20 9AW, UK Twllebergsvsgen 5, Lund, 22229, Sweden 4 New Burlington Street, London, W1S, UK Unit 8, Fairfax Road, Heathfield Industrial Estate, Newton Abbot, Devon, TQ12 6UD, UKT: +1 415 506 6000 E: mchilds@adobe.com T: +46 462 704 107 E: tina.jensen@apptus.com T: 07818 091305 E: jposner@ciklum.net T: 01626 831111 E: rob@cbfulfilment.co.ukW: www.scene7.com Contact: Max Childs W: www.apptus.com Contact: Tina Jensen W: www.ciklum.net Contact: Jonathan Posner W: www.cbfulfilment.co.uk Contact: Rob SmeddleThe Adobe® Online Marketing Suite, consists of integrated applications Apptus is the technology leader in bringing instant, relevant access to Ciklum are a Danish owned company, providing near shore software Clientbase Ltd, the friendly face of e-fulfilment. Established by a highlyto optimise customer acquisition, conversion and retention efforts, personalised information to local search and e-commerce. Its products development resources currently in the Ukraine, Belarussia and Pakistan. experienced management team for the sole purpose of providingenabling marketers to maximise marketing ROI. Scene7 is a hosted deliver advanced search, recommendations and content targeting. They Ciklums’ unique model of ‘Outsourcing’ provides clients with their ‘Own cost-effective fulfilment solutions for the multi-channel Home Shoppingsolution for managing, enhancing, publishing and delivering dynamic efficiently and profitably convert clicks to sales, providing the right thing, Team’ of software developers, project managers and other roles within sector. We have now estabished a dedicated e-commerce team to caterrich visual merchandising to Web, mobile, email, Internet-connected to the right person, at the right time. an established and managed captive entity. Cikums’ clients range from for the specialist needs of the e-commerce entrepreneur including start-displays and print. This grows revenues, enhances customer experience Digital/Creative agencies, Banks, Mobile Agencies, ISV’s, Startups. ups.and cuts production costs. PANTONE COATED PANTONE 1655 C PANTONE PROCESSADVAnsYs 720 AsCenDAnt 1212 CLARAnet 1120 CoLLeCt + 518 BLACK CBuilding 4, Millars Brook, Molly Millars Lane, Slip House, Princes Drive, Worcester, 21 Southampton Row, Holburn, London, WC1B 5HA, UK 54 Clarendon Road, Watford, WD17 1DU, UKWokingham, Berkshire, RG41 2AD, UK Worcestershire, WR1 2AB, UK T: 0845 270 9888 E: andrew.hill@collectplus.co.ukT: 0845 373 0595 F: 0845 838 2701 E: kurt@advansys.com T: 01905 760950 F: 01905 760951 E: katherine.hill@atech.com T: 0845 355 1000 E: melanie.gasperi@uk.clara.net W: www.collectplus.co.uk Contact: Andrew HillW: www.advansys.com Contact: Kurt Wilson W: www.atech.com Contact: Katherine Hill W: www.clara.net Contact: Melanie Gasperi The easy and convenient way for your customers to return and receiveIncrease sales with an Advansys High Conversion eCommerce Solution. Ascendant helps organisations large and small achieve the exibility, Claranet is one of Europe’s leading integrated cloud service providers. parcels. Collect+, Third Party Logistics Provider of 2011, is an innovativeAdvansys have a proven track record in increasing sales through our innovation, and responsiveness business demands from technology We offer e-businesses the core components of cloud services - Networks, returns & deliver to store service that offers consumers greaterinnovative and well design eCommerce solutions. The biggest headache investments. We work closely with our customers to build exceptional Hosting, Applications with a single end-to-end SLA that guarantees the convenience &for most retailers is managing their multiple channels: ecommerce, web experiences combining IBM middleware, their existing IT highest levels of availability. Key e-business clients include the De Vere freedom by utilisingtelephone, shops, and marketplaces. The Advansys eCommerce Solution investments, and the most innovative Group, Channel 5, Amnesty International and the F.A. over 4,000 local cornertakes this headache away by providing one single view. Web 2.0+ applications. Our e-Commerce shops throughout the consultants are experts in WebSphere UK stores that are Commerce engagements and have open early ‘til late, 7 been implementing solutions built on days a week. WebSphere Commerce since introduction.32 Visit us on stand 1008 Visit us on stand 1008 33
  • 18. eXHIBItoR PRoFILesCoMMeRCe GUYs 112 CoMPUWARe 91815 Rue Poissonniere, 75002, Paris, France Quantum, 60 Norden Road, Maidenhead, Berkshire, SL6 4AY, UKE: frederic@commerceguys.com W: www.commerceguys.com T: 01628 611000 E: hlane@gomez.comContact: Frédéric Plais W: www.compuware.com Contact: Hannah LaneCommerce Guys is the leading e-commerce company working with Compuware Corporation, the technology performance company,Drupal, the world’s most powerful open source content management provides software, expertssystem. Our mission is to serve internet merchants by helping them and best practices to ensureleverage the power of Drupal for their online stores. We offer crucial technology works well andservices for internet merchants, including Drupal powered e-commerce delivers value. Compuwarewebsite development and Drupal e-commerce website maintenance and solutions make the world’ssupport. most important technologies perform at their best for leading organisations worldwide. Learn more at: Compuware.com.CoMMIDeA 1008 CReDItCALL 1114100 Eureka Park, Ashford, Kent, TN25 4AZ, UK Merchants House South, Wapping Road,T: 08444 828 200 E: stephanie.abraham@commidea.com Bristol, BS1 4RW, UKW: www.commidea.com Contact: Stephanie Abraham T: 01202 300350 F: 01179 304477 E: peter.alcock@creditcall.comCommidea are one of the UK’s most innovative and trusted providers of W: www.creditcall.co.uk Contact: Peter Alcockpayment solutions delivering a robust and secure service to merchants CreditCall is a payment gateway providing e-Commerce card paymentof all sizes. Commidea are a PCI DSS Level 1 certified provider offering transaction solutions. eKashu is available as a simple-to-integrate hostedcustomers multi-channel processing to include their websites, call centres payment page or a sophisticated XML payment interface with supportand bricks for call-centres and mail-order payment processing. Most recentlyand mortar CreditCall’s portfolio expanded by turning a smartphone into a securestores. payment terminal, CardEase Mobile.CoMPetItoR PRICe WAtCH 708 CReDoRAX sponsor17 Evans Business Park, Semington, Melksham, 106 Southville Road, Southborough, MA 01772, USAWiltshire, SN12 6LH, UKT: 0845 689 6089 E: dominichayhoe@cpw.uk.com T: +1 972 3565 2272 E: moshe.selfin@credorax.comW: www.cpw.uk.com Contact: Dominic Hayhoe W: www.credorax.com Contact: Moshe SelfinThe CPW system is highly technical in application whilst remaining Credorax provides online payment processing and acquiring bank servicesextremely simple to use. We have more features than you can possibly under one roof to online merchants. With its innovative business modelimagine with functionality as diverse as live multi currency conversion to and modern acquiring platform, Credorax customers enjoy excellentbulk discounts and just about every other eventuality covered. rates,high transaction approval rate, easy integration, fraud protection and exceptional service level. Credorax is a licensed financial institution, visa and MasterCard principal member.CoMPLete CoMMeRCe 634 CRIMsonWInG 8124-5 Hill Court, Grantham, Lincolnshire, NG31 7XY, UK 31 Union Street, London, SE1 1SD, UKT: 0845 257 5111 F: 01476 594742 T: 0207 367 4300 F: 0207 378 1104 Contact: Barry ThornE: pbroderick@keystonesoftware.co.uk E: ecommerce@crimsonwing.com W: www.crimsonwing.comW: www.completecommerce.co.uk Contact: Paul Broderick Crimsonwing is a specialist eCommerce solutions provider, developingSomething very different: We design, build & host web sites that are a and implementing leading-edge technology, primarily using Magentoreflection of your company’s culture to accurately deliver your brand and Enterprise. We have been implementing eCommerce solutions formarketing messages, but, that’s not all...... It comes COMPLETE with a customers like Williams Lea, Fisher, Watco and BellMicro for over 10highly functional back office system too… COMPLETE COMMERCE: From years. Crimsonwing excels in delivering high-value, mission-criticalweb design projects and strengths are in both B2B and B2C solutions.through towarehousedespatch.34 Visit us on stand 1008
  • 19. eXHIBItoR PRoFILesCsHoP 818 DHL GLoBAL MAIL 334Unit 5, Saxilby Enterprise Park, Skellingthorpe Road, 15 The Avenue, Egham, Surrey, TW20 9AB, UKSaxilby, Lincoln, Lincolnshire, LN1 2LR, UKT: 0844 745 2000 F: 01522 514958 E: derek@iocea.com T: 01473 284814 F: 01784 228345 Contact: Jasmine Lloyd-GroomW: www.cshop.co.uk Contact: Derek Turnbull E: j.lloyd.groom@dhlglobalmail.co.uk W: www.dhlglobalmail.comCshop is a modular end to end ecommerce solution for multi channel DHL Global Mail has a wealth of experience with e-retailers. The internetbusinesses. Cshop is rich in features that enable you to maximise and has made business truly global, but it’s not good business if it costs moreincrease web sales and understand and track where your orders are to send an item than it does to make it. Our B2C International Parcel andcoming from, seamlessly interfacing to your own systems if required. our Destination Germany services offer tailored solutions to help you keep within budget without compromising on service quality.DAtACAsH 914 DIReCt LInK 111371 Kingsway, London, WC2B 6ST, UK 25 Clayton Road, Hayes, Middlesex, UB3 1AN, UKT: 020 7421 3481 F: 07713 395536 E: agata.sagan@datacash.com T: 020 8707 4400 F: 020 8707 4448 Contact: Andy PackhamW: www.datacash.com Contact: Agata Sagan E: andy.packham@directlink.com W: www.directlink.comDataCash Group Ltd (part of MasterCard group) is one of the longest Please visit the stand for further information.established payment service and risk solution providers in Europe.Trading for over 13 years, DataCash has grown to provide Merchantswith a secure gateway to address all their international, multi-channelpayment processing and fraud prevention needs.DeDIPoWeR MAnAGeD HostInG 216 DotseARCH 618Cadogen House, Rose Kiln Lane, Reading, No. 1 Croydon, 12-16 Addiscombe Road,Berkshire, RG2 0HP, UK Croydon, CRO OXT, UKT: 0870 252 3600 F: 0870 252 3699 Contact: Amanda Hawkins T: 020 8662 2756 E: eleanor.workman@dotmailer.comE: amanda.hawkins@dedipower.com W: www.dedipower.com W: www.dotmailer.com Contact: Eleanor WorkmanDediPower, backed by its philosophy of “Support with Passion”, is a dotMailer, dotSearch, dotCommerce and dotDigital make up the digitalleading international provider of IT hosting and cloud infrastructure marketing experts, dotDigital Group plc. From ranking on page one insolutions. DediPower supports thousands of customers with the latest Google, to increasing your website conversions, to email marketing, andtechnology to reduce costs, improve service levels and maximise their building your online shop, the dotDigital Group can help you with one orpotential. all of those critical digital marketing elements.DesIGn UK 104 DYDACoMP 53810 Warwick Street, London, W1B 5LZ, UK 11-D Commerce Way, Totowa, New Jersey, NJ 07512, USA T: 0800 858 3666 E: lisa.g@dydacomp.comT: 020 7292 2725 E: cathryn.pask@designuk.com W: www.dydacomp.co.uk Contact: Lisa GittlemanW: www.designuk.com Contact: Cathryn Pask Dydacomp solves the business automation needs of fulfillment centersDesignUK is a leading website design and usability agency. We specialise and direct marketers with Multichannel Order Manager, formerly Mailin creating highly engaging e-commerce sites for large retail brands and Order Manager Software. Our completely integrated web commercework closely with a number of established names including New Look, and ecommerce hosting solution, SiteLINK, has also taken shopping cartHobbs, Jaeger and Galt Toys.Discover powerful customer insight - visit integration to a whole new level over the last decade.our stand for free eye-tracking taster sessions. Visit us on stand 1008 37
  • 20. See you eXHIBItoR PRoFILesnext year! e-PARCeLs.CoM Unit 12, Wooburn Industrial Estate, Thomas Road, Wooburn Green, Buckinghamshire, HP13 7QZ, UK E: derek@e-parcels.com W: www.e-parcels.com Contact: Derek Seymour 710 ePIseRVeR Cardinal Point, Park Road, Rickmansworth, Herts, WD3 1RE, UK T: 01923 432608 E: salesuk@episerver.com Contact: Youtse Sung 11113 /4 OCTOBER 2012 Please visit the stand for further information. EPiServer is the leading provider of Web Content Management (WCM), Ecommerce and Online Community platforms to enable true web engagement. EPiServer is the platform of choice for more than 3,500 customers worldwide.O L Y M P I A L O N D O N eIBDIGItAL 1111 eRnst & YoUnG 220 Argentum, 2 Queen Caroline Street, 1 More London, London, SE1 2AF, UK Hammersmith, London, W6 9DX, UK T: 0845 481 8831 E: sandy.halse@eibdigital.co.uk T: 020 7951 2750 F: 020 7951 4263 E: nmallison@uk.ey.com W: www.eibdigital.co.uk Contact: Sandy Halse W: www.ey.com Contact: Nicolas Mallison We are a full service ecommerce and online marketing agency we simply We help our clients develop strategies to pre-empt, manage and resolve help you sell MORE: - We create engaging and effective ecommerce the risks of fraud that can emerge across organisations. Our Fraud Risk sites that help you sell more online. - We develop successful online Management Review applies this knowledge and experience to the marketing campaigns focused on response. - We implement behavioural ecommerce environment. We are part of a global team of more than merchandising solutions to increase your conversion. 1,000 dedicated professionals who offer solutions that help manage risk and protect company value. eMAILVIsIon 714 eseLLeRPRo 212 Lynton House, 7-12 Tavistock Square, London, WC1H 9LT, UK Basepoint, Oakfield Close, Tewkesbury, Gloucestershire, GL20 8SD, UK T: 020 7554 4500 E: ghazell@emailvision.com T: 01494 464505 E: jfrankish@seecoymarketing.co.uk W: www.emailvision.com Contact: Gwen Hazell W: www.esellerpro.com Contact: Jacqueline Frankish Also coming soon from the team Emailvision is the international leader in software as a service (SaaS) for email, mobile and social media marketing. With offices and client service We help online retailers reach more customers and increase sales by arming them with a joined-up software system.Making your entire who brought you eCommerce Expo teams in 19 countries, Emailvision delivers 5 billion messages per month back-end systems more streamlined and cost-effective. Ensuring stock on behalf of 4,000 clients worldwide. The company is privately owned by availability is in as many Francisco Partners. www.emailvision.com. online marketplaces as possible and offering the best possible online shopping experience to you customers. www.oaa-expo.com www.publishing-expo.co.uk www.dm-expo.co.uk eMARsYs UK 436 etRACKeR 622 www.t-f-m.co.uk 100 Euston Street, London, NW1 2HQ, UK Erste Brunnenstraße 1, 20459 Hamburg, Germany T: 020 7383 8661 F: 020 7380 0116 E: vorontsova@emarsys.com W: www.emarsys.com Contact: Tatiana Vorontsova T: +49 405 5565 950 F: +49 405 5565 959 Contact: Janina Krubasik emarsys is a leading global provider of email marketing solutions and E: krubasik@etracker.com W: www.etracker.co.uk services. Our bespoke platforms are designed specifically to meet the With more than 110,000 clients etracker is one of Europe’s leading settingthedigitalagenda complex needs of our customers and provide everything they need providers of products and services for website and online marketing www.internetworld.co.uk www.tfm-manchester.co.uk www.ecom-manchester.co.uk to increase ROI through email marketing, deliverability, customer optimisation. engagement and social media solutions. Combined with comprehensive world class services portfolio, emarsys is an all-in-one provider for Organised by Brought to you by retention email marketing. Visit us on stand 1008 39
  • 21. eXHIBItoR PRoFILeseXACt ABACUs 624 InBoX WARRIoRs 904Western Avenue, Matrix Park, Chorley, 14 The Green, Richmond, London, TW9 1PX, UKLancashire, PR7 7NB, UKT: 01772 455052 F: 01772 622376 Contact: Gaynor Tattersall T: 020 8948 4699 E: tm@inboxwarriors.co.ukE: g.tattersall@exactabacus.com W: www.exactabacus.com W: www.inboxwarriors.co.uk Contact: Tony MacphersonIf you’re looking for a cutting edge eCommerce website, a back office Email marketing is still showing year-on-year growth. Keeping ansystem to control your order processing, inventory management, increasingly sophisticated audience interested, designing campaignspurchasing and financials, or a fully integrated ecommerce software for smart devices and integrating with social media is criticsl. How yousolution, look at ‘3ex.net’.‘3ex.net’ Multi Channel Software combines communicate and the relationship you build with your customers iseCommerce, mail order, EPOS and 3rd party channels in one scaleable key. Deliverability issues also refuse to go away. For the story behindsolution. the figures, how to put more emails into the inbox, and to create a meaningful communications strategy, visit us at ecommerce expo.GIGAsPACes 108 InDUs net teCHnoLoGIes 1064 Maskit St, PO Box 4063, Herzliya 46140, Israel The Enterprise Centre, Wellesbourne, ADs Warwick, CV35 9EF, UKT: 020 7117 0213 E: sharoner@gigaspaces.com T: +91 333 2902 857 F: 020 8123 3389 E: mukul@indusnet.co.ukW: www.gigaspaces.com Contact: Sharone Revah Zitzman W: www.indusnet.co.uk Contact: Mukul GuptaGigaSpaces Technologies is the pioneer of a new generation of We are a 13 year old, ISO certified company specialising in workingapplication virtualisation platforms and a leading provider of end- with Digital Agencies as service delivery partners for Web Design &to-end scaling solutions for distributed, mission-critical application Development, SEO & SmartPhone apps. Our team has 500+ specialisedenvironments, and cloud enabling technologies. GigaSpaces is the only professionals based in India alongside our UK office to deliver highestplatform on the market that offers truly silo-free architecture, along ROI and top-notch support.with operational agility and openness, delivering enhanced efficiency,extreme performance, and always-on availability.I CAn Do It 206 JCn soLUtIons 1006 Place du Général de Gaulle, 57000 Metz, France 7 Melton Drive, Storrington, Pulborough, West Sussex, RH20 4LU, UKE: jeremy.boyet@icandoit-webagency.co.uk F: 01403 273409 E: fadil@cngroup.dk W: www.jcn-solutions.co.ukW: www.icandoit.fr Contact: Jeremy Boyet Contact: Yasmina FadilovaWe work together with you to create something that exceeds your JCN Solutions provides our customers with a high value softwareobjectives. Our way of working is simple, yet effective by creating development and support proposition, combining the cost-effectivenesssomething visual to start and we work in the functionality later, as they of a highly-skilled team of software developers based in Czech Republicsay ‘seeing is believing’. and Slovakia, with UK-based customer management, including contracts, finance, reporting and client liaison. Expertise in e-commerce, finance, mobile, retail and telecoms.IMRG 912 JUst APPLICAtIons 53290 Long Acre, Covent Garden, London, WC2E 9RZ 88 Whitehouse Common Road, Sutton Coldfield, West Midlands, B75 6HD, UKT: 0207 716 5607 E: david.smith@imrg.org T: 0121 285 1047 E: darren@justapplications.co.ukW: www.imrg.org Contact: David Smith W: www.justapplications.co.uk Contact: Darren ArdenerIMRG (Interactive Media in Retail Group) is a membership community, set Just Applications builds smart easy to use applications to help the onlineup to develop and share the latest best practice advice to enable retailers seller distribute products online too many platforms like eBay, Amazonto succeed in the world’s most competitive online market. IMRG is the and the customers own website. Marketing is also an import part of allrecognised authoritative voice of e-retail, supporting and promoting our tools to help you easily cross sell and up sell related products.online shopping and digital commerce since 1990.40 Visit us on stand 1008
  • 22. eXHIBItoR PRoFILes eXHIBItoR PRoFILesLAteRAL PAYMents 110 LYRIs 536 MeMset 636 MMC LeARnInG 707The Old Church, Quicks Road, London, SW19 1EX, UK 232-242 Vauxhall Bridge Road, London, SW1A 1AU, UK 25 Frederick Sanger Road, Surrey Research Park, Manchester Metropolitan University, Minshull House,T: 020 8545 8841 E: lawrence@lpsmail.com Guildford, Surrey, GU2 7YD, UK 47-49 Chorlton Street, Manchester, M1 3FYW: www.lateralpayments.com Contact: Lawrence Homan T: +1 510 844 1522 F: +1 510 844 1602 E: veavenson@lyris.com T: 0800 195 4968 E: alexandra@memset.com T: 0161 247 6052 E: Imran@mmclearning.comLateral Payments delivers The Complete Payment Solution. Our secure W: www.lyris.com Contact: Victoria Eavenson W: www.memset.com Contact: Alexandra Williams W: www.mmclearning.com Contact: Imran Farooqmulti-currency transaction engine is used by leading internet merchants Lyris is the online marketing expert delivering the right mix of software Memset is a leading, award winning IT hosting company based in Surrey MMC Learning is leading the way in delivering Digital Marketingwho benefit from our flexible technology and industry knowledge to help its customers simplify their who provide flexible and scalable IT hosting solutions. Our main services Qualifications to Business Professionals globally.  A spin-off companyportfolio of online card marketing efforts and optimise campaign ROI. Through its on-demand include managed servers, virtulisation and cloud computing. Memset from MMU Business School and an accredited study centre for thepayment services. We are integrated marketing suite, Lyris provides customers the right tools to is ISO27001 certified and we have highly-resilient datacentres and are Chartered Institute of Marketing, MMCL is pushing the boundariesalso a fully approved BACS optimise their online and mobile marketing initiatives. consistently rated the most reliable hosts on the planet by Netcraft. in delivery rich media, video e-learning tutorials providing aand Direct Debit Commercial compelling and influential learning experience – Try this for yourselfBureau, giving you the www.DiplomaInDigitalMarketing.com.ability to securely processnearly every transaction yourbusiness may require.LAVAsUIte 104 MAGInUs 432 MetAPACK 908 MnP MeDIA 53410 Warwick Street, London, W1B 5LZ, UK Floats Road, Manchester, M23 9PL, UK The Lightwell, 12-16 Laystall Street, London, EC1R 4PF, UK 91 Crane Street, Salisbury, Wiltshire, SP1 2PU, UK T: 0161 9460000 F: 0161 945 3822 T: 020 7843 6720 E: claire.biggs@metapack.comT: 020 7292 2725 E: info@designuk.com W: www.designuk.com E: janice.mawhinney@maginus.com W: www.metapack.com Contact: Claire Biggs T: 01722 341342 F: 01722 341888 E: pierre@mnp-media.com W: www.my-genius.co.uk MetaPack is the ubiquitous intelligent delivery management tool that W: www.mnp-media.com Contact: Pierre D’ArbostLavaSuite Commerce is a powerful ecommerce platform that allows Contact: Janice Mawhinney reduces costs and improves service levels ensuring that the complexity MNP provides business software platforms which manage the back endmedium to large retailers to run their e-business in a range of ways to Maginus ecommerce has everything you need of using a multi-carrier network operations for retailers and direct commerce businesses. Our provensuit their needs. Supporting retailers to maximise their conversion, it to build and run a successful eCommerce across channels is made simple order management, warehousing and purchasing systems fully integratecombines effortless content management and powerful e-commerce operation, either standalone or as part of an through automatic carrier into ecommerce platforms, reduce the processing cost per order, improvefunctionality for greater flexibility with design and rich merchandising. integrated multi-channel business. allocation. No integration despatch times and increase the bottom line by operational efficiency. We also offer full design and hassles, automatic label printing, marketing services to help increase proactive customer care and traffic and improve conversion rates, reporting, all through one including inhouse skills in SEO, social screen. media, affiliates and MVT.LenGoW 418 MARIn soFtWARe 434 MICoMMeRCe 102 MoVIeCoM.tV 8102 Place de la Bourse, Nantes, 44000, France 6th Floor, 17 Slingsby Place, St Martin’s Courtyard, mi House, Angel Hill, Bury St Edmunds, 107 Bell Street, Glasgow, Lanarkshire, G4 0TQT: +33 249 444 938 E: kathryn@lengow.com London, WC2E 9AB, UK Suffolk, IP33 1UZ, UKW: www.lengow.co.uk Contact: Kathryn Boccuzzi T: 04153 992580 E: simon.whittick@marinsoftware.com T: 01284 777444 E: robert.masson@micommerce.com T: 0141 575 2929 E: info@moviecom.tvLengow is an innovative solution which helps online retailers optimise W: www.marinsoftware.com Contact: Simon Whittick W: www.micommerce.com Contact: Robert Masson W: www.moviecom.tv Contact: Laura Granttheir visibility and profitability on all distribution channels including Marin Software is a leading provider of online advertising management micommerce is a multi-channel (web, Amazon, eBay, EPOS/Retail, Moviecom.tv, the worlds’ simplest and easiest  to use online videocomparison shopping sites, affiliate networks, marketplaces, retargeting solutions, offering an integrated platform for managing search, display, telephone, mailorder, EDI), multi-web site, multi-language, multi- platform for the business world.  Providing customisable video sites tosites, sponsored and social marketing. The company currency order fulfilment system suited to any organisation that retails, companies and building a diverse business community, the Moviecom.links and social provides solutions for advertisers resells, wholesales or manufactures a physical product. micommerce tv platform allows companies to create & centralise video content,media. and agencies of all sizes, enabling provides centralised multi-channel stock control, manages your utilise social features, cutting edge analytics and generate revenue them to improve financial warehouse, picking and despatch, as well as CRM and automated through a revolutionary advertising module.   With over 2,000 clients performance, save time, and marketing. globally,  Moviecom.tv is fast becoming a leader in the online video make better decisions. For arena. more information, please visit: www.marinsoftware.co.uk.Lost FeRRet 210 MARKetInG FInDeR 700 MICRosoFt CIAo sponsor neoLAne sponsor82 Maltings Way, Bury St Edmunds, Suffolk, IP32 6EZ, UK Unit 5, Station Close, Potters Bar, Kreditorenbuchhaltung, Konrad-Zuse-Strasse 1, Evergreen House, 2-4 King Street, Twickenham,T: 01284 756939 E: tom@lostferret.co.uk Hertfordshire, EN6 1TL, UK UnterschleiBheim, D-85716, Germany Middlesex, TW1 3RZ, UKW: www.lostferret.co.uk Contact: Mark Bolitho E: simon.parsonage@marketingfinder.co.uk T: +49 893 1766 452 E: jessica.benton@microsoft.com T: 0845 680 1670 F: 020 8973 2301 E: april.tapping@neolane.comLost Ferret is a professional web design and development company W: www.marketingfinder.co.uk Contact: Simon Parsonage W: www.ciao-group.com Contact: Jessica Benton W: www.neolane.com Contact: April Tappingthat specialises in high quality e-commerce website design, and then marketingfinder.co.uk is the new community website for marketers. Free Ciao is a leading social shopping platform in 7 European countries and Neolane provides the only conversational marketing technology thatmaximising conversion rates. You’ll get a great platform and a website to use, marketers can post reviews on suppliers they have worked with languages, as one of the top influencers in the consumer decision- empowers organisations to build and sustain one-to-one dialogues withthat looks and benefit from the experiences of others. See what the market says! making process.Offering unique placements, price comparison and customers, to increase revenue and marketing efficiency. Neolane has agreat, but our Visit www.marketingfinder.co.uk. user engagement campaigns - Ciao helps customize your image on the track record of enabling its customers, such as Sony, Debenhams and EMIreal focus is on internet. We engage your target audience and bridge the gap between to adapt to new communication challenges and exploit opportunitieshelping clients you and the consumer. quickly.get customers toand through thecheckout.42 Visit us on stand 1008 Visit us on stand 1008 43
  • 23. eXHIBItoR PRoFILes eXHIBItoR PRoFILesnetBeneFIt 930 oMnICA 304 PAYPAL 330 PIXMAnIA 8203rd Floor, Prospero House, 241 Borough High Street, 103 Newton House, Birchwood Park, Warrington, Whittaker Avenue, Richmond, Surrey, TW9 1EH, UK 43-47 Avenue de la Grande Armée, Paris, 75016, FranceLondon, SE1 1GA, UK Cheshire, WA3 6FW, UKT: 0870 458 9450 E: marie.johnson@netbenefit.com T: 01925 398111 F: 01925 852221 E: nina@omnica.co.uk T: 020 8605 4000 E: pdenton@paypal.com T: +33 145 014 155 E: a.gallet@pixmania-group.comW: www.netbenefit.com Contact: Marie Johnson W: www.omnicamcr.com Contact: Nina Walsh Contact: Phoeboe Denton W: www.pixmania.com Contact: Arnaud GalletFrom consultation to design, build, project management and support, Omnica provides a powerful solution for multi-channel retail, mail-order, Pay with PayPal. PayPal is the safer, simpler, smarter way to pay online. With our ecommerce solutions, you gain access to our audience, 10 yearsour tailored, scalable and flexible platforms ensure the success of your online shopping and distribution businesses. Omnica MCR enables multi- Signing up for a PayPal account is easy and you can pay using your debit of expertise and know-how to develop your business across Europe.business, now and in the future. This commitment to delivering the best channel retailers to take control of all their sales, marketing & fulfilment or credit card, bank account or PayPal balance. PayPal doesn’t share - PixPlace: Sell your products on Pixmania.com. More than 30 milliontechnical solutions and 24/7 support gives you total peace of mind, so activities within a single, fully integrated software application for: your financial details with sellers and provides industry-leading fraud unique users per month! - Pixmania-PRO: Sell our products on youryou are free to focus on running your business. direct marketing; order management; protection. website. - e-merchant: e-commerce platform and services for brands. telephone sales & service; web storefronts; payment processing; warehouse management; direct deliveries; returns/refunds/exchanges; POS/store integration.netoP 724 P2P MAILInG 736 PeoPLeVoX 732 PostCoDe AnYWHeRe 93655 Old Broad Street, London, EC2M 1RX, UK Unit 12, Thurrock Trade Park, Oliver Road, Monaco House, Station Road, Kings Langley, Enigma House, Elgar Business Centre, Moseley Road,T: 0845 466 9000 F: 01184 669100 E: jeid@netop.com West Thurrock, RM30 3AL, UK Hertfordshire, WD4 8LQ, UK Worcester, WR2 6NJ, UKW: www.netop.com Contact: Jesper Idorn E: p.galpin@p2pmail.co.uk W: www.p2pmailing.co.uk/ T: 01923 299620 E: info@peoplevox.co.uk T: 0800 047 0493 F: 01905 642979 Contact: Ed NashLive chat software for your Contact: Paul Galpin W: www.peoplevox.co.uk Contact: Jonathan Bellwood E: ednash@postcodeanywhere.co.uk W: www.postcodeanywhere.comwebsite. The company’s Netop Reduce distribution costs and improve delivery efficiency whilst enjoying PeopleVox provides internet retailers with warehouse and inventory Postcode Anywhere makes ecommerce easier and more profitable. OurLive Guide product line provides a wider range of delivery options tailored specifically to you. We call management systems that use barcode scanning. award-winning address verification and auto-fill keeps data clean anda rich media chat solution that it Dynamix. Visit us on Stand 736 and learn about how innovative this increases conversion rates, while bank validation stops rogue paymentshelps companies deliver better approach to the ecommerce sector is. becoming bank fines or lost sales. We also provide geographic store-customer service, increase finder functionality. The web-based services integrate with software andefficiency and turn website websites in minutes.visitors into customers. Learnmore at http://www.netop.com/products/communication/netop-live-guide.htm.nIGHtLIne DeLIVeRs 802 PARCeL MonKeY 838 PeRIsCoPIX 832 PRIsM DM 522Unit 5, Mygan Park, Jamestown Road, Finglas East, International House, George Curl Way, Southampton, 21 Queen Elizabeth Street, London, SE1 2PD, UK Columbia House, Apollo Rise, Southwood, Farnborough,Dublin, 11, Republic of Ireland Hampshire, SO18 2RZ, UK Hampshire, GU14 0GT, UKE: gruffin@nightline-delivers.com E: nav@parcelmonkey.com W: www.parcelmonkey.com T: 020 7234 0500 E: marc.warren@periscopix.com T: 01252 556900 F: 01252 556911 E: paul.green@prism-dm.co.ukW: www.nightline-delivers.com Contact: Geremy Ruffin Contact: Nav Ramiah W: www.periscopix.com Contact: Marc Warren W: www.prism-dm.co.uk Contact: Paul GreenNightline is more than just Ireland’s biggest independent parcel carrier. At ParcelMonkey we offer everybody a really simple and cheap way to Periscopix are specialists in Pay Per Click marketing on search engines Looking to out-source operations?Its ability to handle one-quarter of all Irish parcel traffic from depots in send parcels within the UK and 250+ international destinations. All are such as Google, Yahoo and Bing.Periscopix has a portfolio of over 150 Wanting a complete integrated serviceDublin, Belfast, Limerick, Waterford, Sligo, Galway and Cork serviced by collections and deliveries are completed using the best UK carriers such as clients across a wide variety of business and consumer industries.We also that can take your multi-channel businessinnovative IT have made it the carrier of choice for retailers shipping to DHL, Parcel Force & City Link, so you can be sure of a fantastic service. offer training and consultancy for Pay Per Click and Google Analytics. forward?Choose from our completenew Irish markets. systems and service modules to support integrated web, retail, catalogue and mail customer communication, backed up by end-to-end supply chain control, customer contact centre, local and remote warehouse management and carrier systems.oGone PAYMent seRVICes 816 PARKeR, WAYne & Kent 806 PFsWeB 932 PURe360 338The Old Exchange - 12 Compton Road, Wimbledon, 39-41 North Road, London, N7 9DP, UK Z.I. Liège Logistics, Rue Louis Blériot, 5, 4460, Unit A-D, Level 7 South, New England House,London, SW19 7QD, UK Grâce-Hollogne, Belgium New England Street, Brighton, East Sussex, BN1 4GH, UKT: +33 170 700 903 F: 020 3147 4962 E: jwa@ogone.com T: 020 7609 1900 E: brian@pwkpr.com T: +31 4332 5474 F: +31 433 263 648 Contact: Sandrine Slegers T: 0870 765 7222 F: 0870 765 7277 Contact: Hannah WardW: www.ogone.co.uk Contact: Julian Wallis W: www.pwkpr.com Contact: Brian Hearne E: sslegers@europe.pfsweb.com W: www.pfswebeurope.com E: hannah.ward@pure360.co.uk W: www.pure360emailmarketing.co.ukOgone Payment Services delivers state of the art online payment Parker, Wayne & Kent is a straight-talking, cerebral, multi-skilled and PFSweb is a service provider specialised in the integrated management of Pure360 is an email & SMS marketing provider who specialise in helpingprocessing solutions that can really help your business grow significantly. results orientated public relations company. We are the antithesis of international ecommerce projects: • E-commerce services : web design & businesses get the best results from their campaigns. Pure360 work withWhether you are new to ecommerce or an established player already ‘PR people’, and yet everything you should expect of a PR company - hosting, e-marketing, positioning • System integration: ERP, e-commerce over 1000 organisations including brands such as Rightmove, Virgin andprocessing online, Ogone we’re nimble, we work hard, provide value for money and insist on platform International logistics & distribution • Multilingual Customer innocent drinks. You won’t find a team more passionate about improvingexcels in helping merchants high quality work. Contact Centre • Financial services: VAT & fraud management, invoicing, results together.expand their operations credit & collection • Professional services. internationally through itsvast network of supportedalternative paymentmethods44 Visit us on stand 1008 Visit us on stand 1008 45
  • 24. eXHIBItoR PRoFILes eXHIBItoR PRoFILesPVs FULFILMent 834 RetAIL sYsteMs 1000 sCReen PAGes 1220 sHoPAtRon 336Konrad-Zuse-Strasse 16, Neckarsulm, 74172, Germany Sixth Floor, 3 London Wall Buildings, London, EC2M 5PD 4 The Courtyard, Wisley, Surrey, GU23 6QL, UK Newport House, 19-21 Newport Street, Old Town, Swindon, Wiltshire, SN1 3DX, UKT: +49 713 2969 202 F: +49 713 2969 111 Contact: Cornelia Beck T: 0207 562 2428 E: lisa.gayle@retail-systems.com T: 01932 359160 E: roger@screenpages.com T: 01793 716099 E: mgrondin@shopatron.comE: cornelia.beck@pvs-ff.com W: www.pvs-ff.com W: www.retail-systems.com Contact: Lisa Gayle W: www.screenpages.com Contact: Roger Willcocks W: www.ecommerce.shopatron.com Contact: Mark GrondinSuccessful Fulfillment Solutions with PVS! - Fashion - Consumer Retail Systems is the leading technology title for the retail sector. The Screen Pages provides ecommerce websites and related services to niche Founded in 2001, Shopatron is the only eCommerce solution in the worldElectronics - Merchandising articles - And many more... Fast, 24-hour latest ABC shows a circulation of 11,500 readers, On top of this number, online retailers with Magento. that allows brands to sell more both online and in stores. Working withstandard-service, international and reliable. Flow of goods controlled by additional copies are distributed to key trade bodies. Retail Systems has more than 1,000 brands and 18,000 retail partners across 10 countries,barcodes; Track & Trace; International debtors management; reporting become the essential business title for those involved in the selection Shopatron’s innovative approach to ecommerce matches the uniqueacross all channels. Economically - cost optimization (packaging and process of implementing new technology. needs of branded manufacturers and multi-channel retailers.dispatch) and efficient IT & logistics systems.RBK MoneY 238 sAGe PAY sponsor seCURe tRADInG 902 sHoPZILLA 111064 Great Eastern Street, London, EC2A 3QR, UK 4th Floor, 100 Gray’s Inn Road, London, WC1X 8AL, UK European Operations Centre, Parc Menai, 111 Buckingham Palace Road, London, SW1W 0SR, UK Bangor, LL57 4BL, UK T: 03109 034135 E: lwilliams@shopzilla.comE: m.ermolaeva@rbkmoney.com Contact: Marina Yermolayeva T: 020 7685 3316 E: kety.oliveira@sagepay.com T: 020 7471 9606 F: 020 7471 9609 Contact: Ian Cushion W: www.shopzillasolutions.co.uk Contact: Lewis Williams W: www.sagepay.com Contact: Kety Oliveira E: ian.cushion@securetrading.com W: www.securetrading.com Shopzilla Europe is the leading online shopping partner for retailersRBK Money is an electronic payments company with a broad product Please visit the stand for further information. SecureTrading enables you to accept payments easily, reliably and focused on growing their online business. Our accomplished reviewrange and expertise to meet every need of online merchants and their securely. From credit and debit cards, to online bank transfers, DCC and solution offers a way for retailers to increase conversion rates, buildcustomers. We offer safe online payments via e-wallet, credit and debit PayPal, we offer outstanding customer service and a fully Level 1 PCI-DSS customer relationships, and generate large amounts of unique contentcards, instant money transfers, as well as very popular merchant services compliant gateway. Our range of global acquirers means whatever your by providing everything needed to collect, moderate and displayfor online business. sector we have the solution for you. customer reviews on your website.ReDteCHnoLoGY.CoM 1022 sAGIttARIUs DIGItAL 1214 seo JUnKIes 720 sIteMAKeRs 824Oakfield Industrial Estate, Eynsham, Witney, Castle Buildings, 2C New Rents, Ashford, Building 4, Millars Brook, Molly Millars Lane, Unit 15, Bowdens Farm Business Centre, Hambridge,Oxfordshire, OX29 4AG, UK Kent, TN23 1JH, UK Wokingham, Berkshire, RG41 2AD, UK Somerset, TA10 0BP, UKT: 01865 880800 F: 01865 880865 Contact: Ben Hickford T: 0845 0553 888 E: paul@sagittarius-digital.com T: 0845 373 0595 E: diane@advansys.co.uk T: 01458 254906 E: ray.buckler@sitemakers.co.ukE: ben.hickford@redtechnology.com W: www.redtechnology.com W: www.sagittarius-digital.com Contact: Paul Stephen W: www.seojunkies.com Contact: Diane Forster W: www.sitemakers.co.uk Contact: Ray BucklerRed Technology has been a leading UK CMS and e-commerce solution Design, marketing, direct marketing, events, brand strategy, PR there’s SEO Junkies is a team of experts who are addicted to SEO. Our unique Sitemakers is a leading provider of ecommerce storefront solutions forprovider since 1998 and has delivered over 400 CMS and e-commerce not much our clients fire at us that we can’t handle. However, it’s digital process is proven to achieve High Rankings on Google, increase Traffic by independent retailers. The LiquidShop ecommerce platform is backedsolutions to organisations of all sizes across the UK. Our e-commerce marketing where we really can punch above our weight. We not only up to 400% and to maximise your Conversion Rate to make your website by a UK based in-house design team and, in addition, clients receivesolutions include e-commerce platforms, website design, ecommerce offer an ecommerce platform but full wrap-around support of digital a profit driver in your business. Just look at our results. ongoing support and training to help them manage and develop theirdevelopment, online marketing and ecommerce hosting. planning and strategy to include content development, SEO, PPC, social online retail store - the perfect solution for a growing e-commerce media and a live real-time web analytics service. business.RetAIL FoCUs 800 sAnDeRson MULtI-CHAnneL soLUtIons 830 sessIon DIGItAL 914 sLI sYsteMs 332TLC Media, Farnley, Station Road, Hatfield Peverel, Sanderson House, Manor Road, Coventry, CV1 2GF, UK Castlewood House, 77-91 New Oxford Street, First Floor, Kemp House, 152-160 City Road,Chelmsford, Essex, CM3 2DT T: 01709 787787 F: 01454 892030 London, WC1A 1DG, UK London, EC1V 2NP, UKT: 0845 680 7405 E: studio@tlc-media.co.uk E: sarah.beardmore@sanderson.com Contact: Sarah Taylor T: 020 3179 9555 E: soila@ibuildings.com T: 0800 032 4783 F: 0800 032 4797 Contact: Melissa SchleterW: www.tlc-media.co.uk Contact: Terry Clark Elucid is the complete multi-channel software solution that provides W: www.sessiondigital.com Contact: Soila Patajoki E: melissa.schleter@sli-systems.com W: www.sli-systems.co.ukRetail Focus is the UK’s leading publication for the retail design cross-channel integration and offers your customers choice, convenience, Session are London-based Magento Enterprise Ecommerce specialists. SLI Systems offers full-service, customised, on-demand solutions forcommunity. Published 11 times a year by TLC Media Ltd, Retail Focus consistency and customer service via a single system. With the continuing We design, deliver and support creative Magento Commerce solutions merchandising, site-search and navigation, and user generated SEO.covers the latest news and views from the retail design sector. VM Focus, rise in online and ‘web to store’ sales, and customers using at least tailored to the unique needs of clients and their customers. Session brings SLI Systems’ hosted solutions empower businesses to enhance customera sister title to Retail Focus, is published bi-annually and covers all the 2 channels when they buy, Elucid integrates your sales channels and together Webby nominated creative, strategic and commerce vision with satisfaction while increasing sales, reducing costs and yielding valuablelatest topics in visual merchandising. provides a seamless multi-channel shopping experience. leading technical analysis, development and support. customer information. For more information, visit www.sli-systems.com. uk, or see the company’s blog at http://blog.sli-systems.com.46 Visit us on stand 1008 Visit us on stand 1008 47
  • 25. eXHIBItoR PRoFILes eXHIBItoR PRoFILessPRInG GLoBAL MAIL 709 sYKes GLoBAL seRVICes 734 tReePoDIA 424 VIRtUAL InteRnet 1020C002 - FSSC - Marketing att . J. Weers, Postfach 800206, Nether Road, Galashiels, Scottish Borders, TD9 3HE, UK 18a Stavordale Road, Highbury, London, N5 1NE, UK 4 Elysium Gate, 126-128 New Kings Road,21002, Hamburg, Germany London, SW6 4LZ, UKE: jeroen.weers@springglobalmail.com T: 0131 458 6500 E: paul.mcdonald@sykes.com T: 0845 528 0050 E: simonp@treepodia.com T: 0800 117 744 F: 020 7460 4069 E: yana.kryuchkova@vi.netW: www.springglobalmail.com Contact: Jeroen Weers W: www.sykes.com Contact: Paul McDonald W: www.treepodia.com Contact: Simon Peirson W: www.vi.net Contact: Yana KryuchkovaSpring Global Mail is a joint venture owned by two of the largest postal SYKES is a dynamic, forward-thinking company offering a wide range The Treepodia ecommerce video platform enables online merchants Virtual Internet If your website goes down, so does your revenue. Don’torganisations in the world: PostNL and Royal Mail. This combined of UK and European handling and fulfilment services. From start-up to cover their entire product catalog with dynamic and effective video trust your hosting to just anyone. We specialise in high-availabilitywith the established customer base gives Spring unparalleled access to companies to large corporates, Sykes can tailor-fit a cost-effective content in just 24 hours. The video content is always up-to-date with new managed hosting for mission critical websites and applications. Learnnetworks, postal services, and efficiency benefits. Spring operates in the solution from initial customer enquiry through to product delivery. SYKES products, price changes, user reviews and special promotions. Treepodia why more and more of the UK’s leading ecommerce organisations trustinternational cross-border B2B and B2C mail market and processes over will provide you a ‘safe pair of hands’ expertise and knowledge that is provides video solutions for ecommerce sites from the top IR 500 to the VI for their hosting solution. Meet us at stand 440 and visit www.vi.net.500 million items a year. directly relevant to your requirements. smallest retailers. PremierstRAteGY InteRnet MARKetInG 840 sYMAnteC Club UKAsH sponsor VIsUALsoFt WeB soLUtIons 233 sponsorADP House, 515-517 Stockwood Road, 350 Brook Drive, Reading, Berkshire, RG2 6UH, UK 5-7 Tanner Street, London, SE1 3LE, UK South Side Retail Park, Portrack Lane, Stockton on Tees,Bristol, BS4 5LR, UK Cleveland, TS18 2TA, UKT: 0845 838 0936 E: lucy@strategyinternetmarketing.co.uk T: 020 8600 0703 E: aharper@verisign.com T: 020 7089 4067 F: 020 7089 4072 E: paul.coxhill@ukash.com T: 01642 633604 E: rich.himsworth@visualsoft.co.ukW: www.strategyinternetmarketing.co.uk Contact: Lucy Prewett W: www.verisign.com Contact: Anna Harper W: www.ukash.com Contact: Paul Coxhill W: www.visualsoft.co.uk Contact: Rich HimsworthPay on results SEO: - No upfront fees. - No monthly fees. - Only pay on VeriSign Authentication Services, now part of Symantec Corp., Ukash – The Global E-Money Network. Ukash enables cash payments Please visit the stand for further information.actual performance.CPA pricing on additional sales. This is no win no fee provides solutions that allow companies and consumers to engage in in over 50 countries 6 continents, facilitating cross border transactions.SEO if we don’t perform, we don’t get paid. We have been going 15 communications and commerce online with confidence. With more than Participating online merchants can accept cash at their website withoutyears, clients include Lloyd’s TSB and National Accident Helpline. one million web servers using our SSL certificates, an infrastructure that risk of repudiations and charge-backs. Ukash brings participating online processes more than three billion certificate checks daily, the VeriSign merchants incremental revenue as well as incremental users. seal is the most recognised symbol of trust on the Internet.sWIFt CoMPUtInG 906 tLC MeDIA 230 VALteCH 201 VoLUsIon 2321 & 2 The Sanctuary, Eden Office Park, 62 Macrae Road, Farnley, Station Road, Hatfield Peverel, Chelmsford, 120 Aldersgate Street, London, EC1A 4JQ, UK 1 Lyric Square, London, W6 0NB, UKHam Green, Bristol, BS20 0DD, UK Essex, CM3 2DT, UKT: 01275 376180 F: 01275 376181 E: elaine.clough@swiftlg.com T: 0845 680 7405 F: 0872 110 5488 E: studio@tlc-media.co.uk T: 020 7014 0800 F: 020 7014 0801 E: maria.lacher@valtech.co.uk T: 020 7258 3461 E: adelle_rodriguez@volusion.comW: www.swift-computing.com Contact: Elaine Clough W: www.tlc-media.co.uk Contact: Terry Clark W: www.valtech.co.uk Contact: Maria Lacher W: www.volusion.co.uk Contact: Adelle RodriguezYour chance to see Swift Computing’s new SwiftContext ERP software. Retail Focus is the UK’s leading publication for the retail design We are a digital consultancy providing strategic results using engineering Volusion’s award winning ecommerce solutions enable merchants toSwiftContext encompasses supply chain functionality from sales ordering community. Published 11 times a year by TLC Media, Retail Focus covers muscle and creative edge. We deliver value to our clients across the full sell and promote their products online through all the cutting edgeto purchasing/ supply, warehousing including bonded, stock control, CRM the latest news and views from the retail design sector, as well as an lifecycle of a project from strategic consulting and conception, right features needed to build, manage and grow a successful online store.and more. Browser based, flexible and easy to use, SwiftContext delivers insightful mix of feature articles, interviews, case studies and round table through to design ,development and optimisation of business critical Clients receive free, unlimited 24x7x365 customer support to help answerdeep functionality without complexity and is easily customisable to your discussions. digital platforms. questions at any time of the day or night.specific operation.sWIss Post InteRnAtIonAL 208 tnt Post PARCeLs 738 VenDA 1116 WeB MARKetPLACe soLUtIons 638Mingerstrasse 12, Bern, CH 3030, Switzerland Orbital 24, Units 9 & 10, Oldham Street, 101 St Martins Lane, London, WC2N 4AZ, UK The Old Savings Bank, 26-28 Lairgate, Beverley, Manchester, M34 3SU, UK East Yorkshire, HU17 8EP, UKT: 020 8897 1200 E: kathrin.engler@swisspost.com E: dim.baars@tntpost.nl W: www.tntpost.com T: 020 7070 7000 E: gracewood@venda.com T: 01482 871846 F: 01482 869618 E: victoriay@wmps.comW: www.swisspost.com Contact: Kathrin Engler Contact: Dim Baars W: www.venda.co.uk Contact: Grace Wood W: www.wmps.com Contact: Victoria YatesSwiss Post International offers its business customers sector-specific We are specialised in cross-border ecommerce logistics, delivering Venda is the world’s leading provider of cloud-based (SaaS) convergent Web Marketplace Solutions (WMpS), are experts in online shopping,solutions for distance selling: support in developing the business and to online shoppers across Europe and around the World. We offer a multi-channel commerce solutions. We integrate powerful eCommerce, offering cutting edge technology and exceptional levels of service andmarketing concept, support in tax and customs issues, direct marketing broad and innovative product portfolio in international parcel delivery, mCommerce and sCommerce channels with your store and call-centre market knowledge. The combined impact of their marketing expertisesolutions including printing, letter shop services, delivery to more than ecommerce fulfilment and value added ecommerce services such as to ensure your customer has a seamless shopping journey. Our solution and technology means they genuinely deliver more visitor to order220 countries, returns management, e-commerce solutions and after- return logistics. We are proud to work for many e-commerce brands includes PCI Tier 1 compliance, hosting, management and hands-on conversions than anyone else in the industry.sales service via call centres. around the world. eCommerce consultancy and advice.48 Visit us on stand 1008 Visit us on stand 1008 49
  • 26. eXHIBItoR PRoFILes SPONSORS OF THE PAYMENT & SECURITY THEATREWInBUYeR 1112 YoDeL 518Koifman 6, Tel Aviv, 68012, Israel Hatfield Business Park, Frobisher Way, Hatfield, Hertfordshire, AL10 9TR, UKT: +972 3639 623 3109 E: amit@winbuyer.com T: 0844 556 7000 E: marketing@yodel.co.uk W: www.yodel.co.ukW: www.winbuyer.com Contact: Amit Swet At Yodel we truly believe there’s a better way of delivering, that givesWatch buyer confidence and your online revenue grow with our new customers and businesses the services they want and need. And at Yodel,WinBuyer 2.0 platform. Give your shoppers the tools and confidence they we have the scale and capacity to make it happen. That’s why Home A New Ecommerceneed to finalize their buying decisions right on your product pages. Our Delivery Network Limited purchased the domestic B2B and B2C businessreporting engine let you measure your ROI. Our market insight report let of DHL Expressyou optimize your merchandising strategy. (UK) Limited. Our new corporate identity is Yodel. Payment SolutionWIReCARD 934Einsteinring 35, Aschheim, 85609, Germany stoP PRessT: +49 894 4240 400 F: +49 894 424 1883 Contact: Indra FiebigE: indra.fiebig@wirecard.com W: www.wirecard.com COMPETITIONWirecard AG is one of the leading international providers of electronic COME AND SEE TO WIN ANpayment and risk management solutions. Worldwide, the Wirecard eMe DIGItAL 900 US ON STAND iPAD 2 IF YOUGroup supports over 12,000 companies from many and various industry 1008segments in automating their payment processes and minimizing cases VISIT OUR T: 0208 987 2744of default. STAND W: www.emedigital.co.uk e-WAReHoUsInG 942 T: 01926 851 811 W: www.e-warehousing.co.uk Designed to reduce the burden of PCI DSS compliance for merchants without having to sacrifice theWoRLD ADDResses P4 control of the payment page, Vanguard incorporates the very best aspects of Commidea’s established ecommerce solutions to provide a secure, flexible and feature rich transaction process.Manor Farm Barns, Fox Road, Framingham Pigot, netsUIte 804Norwich, NR14 7PZ, UK Security: Vanguard sends sensitive cardholder Personalisation: Merchant has full control over the T: 01628 774 400 data directly to Commidea’s secure PCI DSS payment page as there is no template or redirectionT: 01508 494488 F: 01508 494481 Contact: Nick Lawler W: www.netsuite.comE: nick.lawler@worldaddresses.com W: www.worldaddresses.co.uk level 1 certified payment gateway, simplifying the to a third party webpage, which in turn reduces theWorld Addresses provides an online address management solution to merchant’s compliance efforts. risk of cart abandonment.businesses needing to source, validate and correctly format internationalmailing addresses. Their UK brand PostCoder also provides UK-centric soCIAL InnoVAtIons P5 Customer friendly: The use of tokenisation allows Integration: Vanguard integrates seamlessly intodevelopment tools such as UK address lookup APIs, online addressdelivery and desktop address lookup solutions. T: 0161 212 1075 the merchant to offer a simple, quick way to pay – merchants’ systems using XML formatted messaging W: www.socialinnovations.co.uk making compliance easier and reducing PCI DSS and can use third party analytics tools without any audit scope. additional development by Commidea. UK FULFILMent 114 To discuss how Commidea and the Vanguard payment solution can add value and security to your website T: 0800 141 010 checkout, please visit the Commidea stand 1008 to speak with our team or alternatively please contact us onWoRLDPAY 306 W: www.ukfulfilment.co.uk 08444 828200 or marketing@commidea.com.The WorldPay Centre, 270-289 The Science Park,Milton Road, Cambridge, CB4 0WE, UK YAKARA P3T: 020 3246 4042 F: 0870 742 7001 E: ellen.morgan@worldpay.com T: 0131 510 0031W: www.worldpay.com Contact: Ellen Morgan W: www.yakara.com About Commidea: • Offering multi-channel paymentWorldPay offers global payment services, supporting the complexpayment processing requirements of the largest enterprises, face-to- solutions • A leading Payment Serviceface, online and over the phone. We process millions of paymentsevery day safe, secure and very fast. We accept and reconcile a breadth Provider • Part of the Point Group,of international and country-specific payment methods in numerous Commidea Ltd, 100 Eureka Park, together processing 10 millioncurrencies and languages. Ashford, Kent TN25 4AZ • Trusted provider to 15,000 transactions daily for over T: +44 (0)8444 828 200 merchants 250,000 merchants F: +44 (0)8444 828 210 • Processing over 1 million • Present in 11 countries E: marketing@commidea.com transactions per day W: www.commidea.com50 Visit us on stand 1008
  • 27. Will Your Deliver This Christmas? Thousands of online shoppers won’t Simple to install receive their gifts this festive season Set up on any website or desktop app because of errors on the address label. in seconds with one line of code or our quick-install wizard. Redirection, replacements and unhappy customers will cost e-tailers £19.3m* over the same period. More accurate data The only service with Royal Mail’s Mistyped delivery details aren’t a problem thousands of daily PAF® address updates when you use Postcode Anywhere in supplied as standard. your website.The right address completes automatically after entering the postal code No hidden charges - reducing missed deliveries, improving All updates and support are free, customer experience, and keeping your and we don’t charge if you upgrade marketing database clean. your hardware. More e-commerce sites use Postcode Anywhere than any other auto-fill provider. Take the free trial at www.postcodeanywhere.com or call 0800 047 0495* from IMRG, Valuing Home Delivery 2010