officialeventguidedelivering ecommerce excellenceThe UK’s no.1 event dedicated to all aspects of selling online11-12 Octobe...
SPONSORS OF                                                                                                               ...
WeLCoMe                                                                                                                   ...
sHoW FeAtURes                                                                                                             ...
KeYnote tHeAtRe                                                                                                           ...
RUnnInG ALonGsIDe                                                                                                         ...
ConFeRenCe PRoGRAMMe                                                                                                      ...
ConFeRenCe PRoGRAMMe                                                                                                      ...
sPonsoRs                                                                                                                  ...
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
eCommerce Expo 2011 Event Guide
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eCommerce Expo 2011 Event Guide

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eCommerce Expo is the UK's number 1 event for ecommerce. The 2011 event took place from 11 - 12 October 2011, with an unprecedented 30% increase in visitor numbers.

Visit the website: www.ecommerceexpo.co.uk

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eCommerce Expo 2011 Event Guide

  1. 1. officialeventguidedelivering ecommerce excellenceThe UK’s no.1 event dedicated to all aspects of selling online11-12 October 2011Olympia, LondonOfficial Event Guidesponsored by:
  2. 2. SPONSORS OF Contents THE PAYMENT & SECURITY THEATRE Show Times Tuesday 11 October 9.00am–5.00pm Wednesday 12 October Welcome ............................................ 4 9.00am–4.15pm Show Features ................................... 7 A New Ecommerce eCommerce Expo Team Contacts Tel: 020 7955 3953 Keynote Theatre ............................8-9 Payment Solution Fax: 020 7921 8549 Email: ecomm2011@ubm.com Web: www.ecommerceexpo.co.uk The eCommerce Expo Team Mark Snell – Group Director Running Alongside ......................... 10 Simon Mills – Portfolio Director Andy Kiwanuka – Group Event Manager Rebecca Slater – Event Manager Even More from eCommerce Expo ....11 COMPETITION COME AND SEE Tim Brown – Senior Account Manager TO WIN AN US ON STAND iPAD 2 IF YOU Clare Puddifoot – Head of Marketing 1008 VISIT OUR Ruth Galpine – Senior Marketing Manager Conference Programme .............12-15 STAND Emily Nicols – Marketing Assistant Emma Salter – Events & Marketing Assistant Andrea Hurst – Operations Manager Sponsors ....................................16-17 Julie Mann – Senior Business Support Administrator Designed to reduce the burden of PCI DSS compliance for merchants without having to sacrifice the Hannah Slocombe – Conference Producer control of the payment page, Vanguard incorporates the very best aspects of Commidea’s established Product Locator ..........................19-25 ecommerce solutions to provide a secure, flexible and feature rich transaction process. Security: Vanguard sends sensitive cardholder Personalisation: Merchant has full control over the Organised by: data directly to Commidea’s secure PCI DSS payment page as there is no template or redirection Exhibitor A-Z & Floorplan ..........26-27 level 1 certified payment gateway, simplifying the to a third party webpage, which in turn reduces the merchant’s compliance efforts. risk of cart abandonment. United Business Media, Ludgate House, Customer friendly: The use of tokenisation allows Integration: Vanguard integrates seamlessly into 245 Blackfriars Road, London, SE1 9UY, UK Tel: 020 7921 5000 Web: www.ubmlive.com Exhibitors in Focus .....................28-31 the merchant to offer a simple, quick way to pay – merchants’ systems using XML formatted messaging making compliance easier and reducing PCI DSS and can use third party analytics tools without any Part of the Marketing & eCommerce Portfolio: audit scope. additional development by Commidea. Exhibitor Profiles ........................32-50 To discuss how Commidea and the Vanguard payment solution can add value and security to your website checkout, please visit the Commidea stand 1008 to speak with our team or alternatively please contact us on 08444 828200 or marketing@commidea.com. The Offical Event Guide is published by: Official Event Guide sponsored by: About Commidea: • Offering multi-channel payment 10 Treasury Court, Fisher Street, solutions Carlisle, CA3 8RF, UK • A leading Payment Service Tel: 01228 541200 Fax: 01228 540005 Provider • Part of the Point Group, Web: www.eventguides.co.ukCommidea Ltd, 100 Eureka Park, together processing 10 millionAshford, Kent TN25 4AZ • Trusted provider to 15,000 transactions daily for over DisclaimerT: +44 (0)8444 828 200 merchants 250,000 merchants The Official Event Guide is published under licence by Event Guides Limited. The copyright in the design and content of the Official Event Guide is owned by UBM Ltd or its licensors. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form, by any means – electronic, photocopying or otherwise – without the priorF: +44 (0)8444 828 210 permission of UBM Ltd. All exhibitors’ entries have been supplied by the companies listed in the Official Event Guide and while great care is taken to ensure that all exhibitors’ entries • Processing over 1 million • Present in 11 countries are correctly published, neither the Organisers nor the Publisher accepts liability for any loss or damage or consequential loss resulting from claims, errors or omissions relating to anyE: marketing@commidea.com transactions per day material, including telephone numbers and any contact information, no matter how caused.W: www.commidea.com www.ecommerceexpo.co.uk 3
  3. 3. WeLCoMe Explore the potential Delivering ecommerce excellence on every level! benefits of Social CRM I’d like to extend you a warm welcome to the fifth eCommerce Expo. The run up to the event has been buzzing with excitement which has culminated in a huge extravaganza of learning, networking and building for the future of selling online! I hope you’re as excited as we are about working in the fastest growing industry, in a country Social CRM that’s leading the world and setting the trends for the future. The best step to continuing such excellence is attending eCommerce Expo – so we really hope it lives up to your expectations! To celebrate our fifth year, we’ve got a new venue, a new team and new investment. So what does that mean for you? Simply, it means we’ve created an event that reflects the fast moving and ever developing world of selling online, an event that allows you to leave with the solutions and knowledge to ensure your customers don’t go to the competition. We’re bringing you the most comprehensive education programme, strategic Keynote programme and series of industry leading suppliers to ensure that you’re delivering throughout the online sales process. To ensure we’re truly bringing your whole team the skills to deliver ecommerce excellence on every level, we’ve developed an education programme, split into related areas, covering every aspect of selling online. Theatres include the Digital & Mobile Marketing Theatre, Emailvision Exclusive Edition eCommerce & mCommerce Theatre, Payment & Security Theatre, and Fulfilment, Retention & Delivery Theatre. We’ve also got a strategic level Keynote Theatre with sessions from big names such as Facebook, Google, Microsoft Ciao, WorldPay, Dixons, IMRG, PayPal, eBay and LinkedIn. If this isn’t enough, we’ve also accounted for what happens after the payment cart – with free entry to Call Centre & Customer Download your Free eBook Today! Management Expo you can ensure you deliver Embrace the Making Everything Easier!™ world of Social CRM This book is like having your own Open the book UK Edition Emailvision Special Edition media consulta personal social and find: nt sitting at your your social media desk. Optimize excellence with the best customer service! impact without • Social CRM resources. Discover exhausting your policies and how to harness best practices social media for the power of lead generation, Social CRM efforts to save systematize your • Tips for recruitin time and improve g and and track multicha results and launch rewarding brand nnel campaigns advocates finish, while seeing from start to what works and • Ways to automat with analytics what doesn’t e your . social media campaigns • Get keyed up So what are you waiting for? Get going, – explore the • Steps for calculati of social CRM an potential benefits ng your d review case stu social ROI it in action dies to see • Tips to get your • Get geared up – social CRM write your socia system up and of engagement, l media rules running design an effective start planning and ensure you have the implement the system, right technolo your people well gy and train • Get started now – ten tips for star staying on track ting out right, and fine-tuning your system best event experience possible. www.emailvision.co.uk/social Go to Dumm for videos, step-by-s ies.co m® tep examples, We hope you enjoy your visit! how-to articles or to shop! Amita Paul is a global Director Media Marketin of Social g at Emailvision. C. Nilsson is the Johanna founder and principa Herringbone, a l of marketing commun firm. Emailvis ications ion is the worldwid in on-demand e leader email and social Rebecca Slater, Event Manager, providing excellen marketing, ce in technolo services for online gy and relationship marketin g. ISBN: 978-1-119- Not for resale 97719-3 Amita Paul 97811199771 Johanna C. Nilss 93-cover-rb.in dd 1 on eCommerce Expo London 4/5/11 6:14 PM P.S. On the first night Over 5000 satisfied marketers of the show we’ll be awarding the successes worldwide from the year so far at our eCommerce Excellence www.emailvision.co.uk Awards ceremony! Argentina, Austria, Belgium, Brazil, Canada, China, France, Germany, Hong Kong, Israel, Italy, Netherlands, Portugal, Scandinavia, Spain,4 www.ecommerceexpo.co.uk Switzerland, UK, USA
  4. 4. sHoW FeAtURes All New Event Features eCommerce Expo’s excellent show features allow you to enjoy and make the most out of your visit. Use the floorplan in the centre fold of the guide to navigate your way to the marked features, exhibitor stands or conference theatres. Fast Track Pass The ground breaking and free education programme means that sessions can fill up quickly. Guarantee you don’t miss out on any session by purchasing a Fast Track Pass. Available from the Registration Area, this pass will give you guaranteed entry into all four theatres and the Keynote Theatre. Avoid disappointment – upgrade your badge now! Networking Bar Sponsored by This conveniently located bar is once again sponsored by PayPal, and has been designed to allow you to meet with clients, network or just relax with a coffee to plan the rest of your visit to eCommerce Expo. A must stop during your visit! The Premier Club Lounge Sponsored by The VIP scheme, but not as you know it, launches for the first time at eCommerce Expo. This invite only club allows the top decisionBranch out makers from the leading names a dedicated area to network, relax and plan their day. Membership also provides attendees with priority entry to the Keynote Theatre on both days of the event.CROSS BORDERS AND ENTER THE WORLD Excellence ProgrammeWITH A LOCAL PAYMENTS APPROACH All new for 2011, the Excellence Programme gives buying groups In association withBeginner or expert, local or multinational, thousands of merchants have from the leading brands access to an exclusive event experience.chosen Ogone to manage online payments, prevent fraud and grow their With all the benefits afforded to our Premier Club members, thebusiness in new markets. Why? Because it means their customers havecomplete flexibility and can use virtually any payment method. Excellence Programme is designed to assist the buying experience.Our extensive global network of acquirer connections means youcan offer over 40 international and local online payment methods.Our core value as an international payments gateway is enhancedby customisable fraud prevention tools and a flexible back-officethat gives you total control, reducing the time you spend on fraud Event Partnersmanagement and administration.Discover how payment methods increase conversion.Get your free trial account now on www.ogone.co.uk.Set-up takes 5 minutes. Member ofA W O R L D O F L O C A L P A Y M E N T S – J U S T O N E C L I C K A W A Y www.ecommerceexpo.co.uk 7
  5. 5. KeYnote tHeAtRe KeYnote tHeAtReThe strategic level Keynote Theatre at eCommerce Expo brings together The Keynote Theatre is located on the showfloor, beyond the eCommercethe biggest brands talking about the hottest topics in selling online today. and mCommerce, and Fulfilment, Delivery & Retention Theatre.This theatre is a must attend for anyone in the business – so ensure youdon’t miss out! DAY 1 – TUESDAY 11 OCTOBER DAY 2 – WEDNESDAY 11 OCTOBER09:00-10:00 Nick Pratt – Managing Director, Sitemakers 09:00-10:00 Breakfast Ray Buckler – Head of Business Development, Breakfast George Iannou – Head of Creative and Strategy, Maginus Briefing Sitemakers BriefingThe Breakfast Briefing Milk that data: How to best utilise and profit from your business data10:45-11:15 Nic Cumisky – Senior Industry Manager, Google Mobile 10:45-11:15 David Smith – Managing Director, imrgHow is mobile becoming a driving force in retail engagement, and where to next? State of the Nation: Current Online Marketing Figures and Industry Trends Stephan Musikant – General Manager, Ciao Sales and11:45-12:15 Marketing, Microsoft Ciao 11:45-12:15 Ivan Heneghan – eCommerce Partnerships, FacebookThe Power of the consumer’s voice Social Design, Social Commerce Mark Fleming – Senior Vice President for Corporate13:30-14:00 New Business, WorldPay 13:30-14:00 Phuong Nguyen – Head of Sales, eBay Advertising UKOptimising your alternative payments: introducing new global data From the high-street to the i-street - A look at customer behaviour and the changing face Tony Neate – Managing Director, Get Safe Online of retail media Peter Wilson – National Fraud Authority14:30-15:15 Therese Loveday – Office of Cyber Security & Information Assurance 14:30-15:15 Geoff Wright – Head of EMEA Sales & Marketing, Venda Michael Cunningham – SymantecStaying safe online, how mobile is changing the threat landscape - A future trends paneldebate with Get Safe Online The importance of cross-channel convergence15:30-16:00 Chris Howell – IT Director, Customer Systems, Dixons 15:30-16:00 Renier Lemmens – VP and General Manager Europe,PayPalThe increasing importance of collaboration in delivering to multichannel customers Payment Innovation and Mobile-Commerce 8 www.ecommerceexpo.co.uk www.ecommerceexpo.co.uk 9
  6. 6. RUnnInG ALonGsIDe eVen MoRe FRoM eCoMMeRCe eXPo Ensuring your online sales strategy delivers on every level doesn’t end at the payment cart. Providing excellence throughout the customer experience is a tall order with so many systems, teams and employees to integrate. This is eCommerce Expo TV why in 2011 we’re running alongside Call Centre & Customer Management Expo. Come along with the whole team and ensure you’re ready to deliver Visit our TV Channel www.moviecom.tv/ecommerceexpo and see the on every level. latest action from the showfloor, snippets from our Keynote sessions,Your eCommerce Expo badge gives you free access to Call Centre & Customer Management Expo – Europe’s no.1 interviews with exhibitors and what’s hot at eCommerce Expo this year!exhibition and conference for customer contact and customer management solutions.By attending this year’s show you will have access to the following benefits:• Over 200 leading suppliers offering the full range of contact centre and customer management solutions needed to operate more efficiently within your contact centre Who should you meet at eCommerce Expo 2011?• An extensive programme of educational features Taki ng• Unrivalled networking opportunities next place Go to ece.rummblelabs.com on your mobile or the web to find doo in r other attendees who are most similar to you based on what you• Plus many more... Nati the onal are tweeting about. HallFor more information about our exciting line up of features please visit Include the #ece2011 hashtag in all your tweets and we will matchwww.callcentre.co.uk_callcentreexpo_features. Digital & Mobile Marketing you with other people who are interested in the same things. We can connect you via LinkedIn, Foursquare, Plancast, Quora or any other social network.Plus don’t miss out on our Fulfilment, Delivery & Retention Follow what is being said about the Keynotes and introduce yourself to people who have been to the same sessions.Call Centre Focus ConferenceIn association with leading industry title, Call Centre Focus,the conference provides 24 insightful sessions packedfull of case studies on everything from increasing shelf Include the hashtagproductivity to delivering a multi-channel experience. twitter.com #ece2011 in all your tweetsThis is Europe’s no.1 exhibition and conference for #ecehelp #ecekeynotethe call centre and customer management industry #ecedigital #ecetheatre #ecepaymentfor you to discover how to get the most out of your #ecedeliverytechnology solutions, and to develop better customer #ecefacebookrelationships. #ecelinkedin #eceworldpay #ecepaypal #ecegoogleSo what are you waiting for? Bring along your customer #ecedixons #eceimrgservice colleagues and ensure your team provides your #eceebay #ecepremiercustomers with the best online shopping experience. For more #eceexcellence eCommerce & #ecenetwork #ecepressinformation about Call Centre & Customer Management Expo please visit mCommercewww.callcentre.co.uk/callcentreexpo. Payment & Celebrating eCommerce Excellence Security The eCommerce Excellence Awards are the highlight of the year for the ecommerce industry. Showcasing inspirational success stories and awarding excellence, the eCommerce Excellence Awards celebrate the UK’s leading presence in ecommerce innovation. in association with The eCommerce Excellence Awards has celebrated a long list of success stories, with previous winners including M&S, ASOS, eBay Fashion Outlet, L.K. Bennett and Ocado as well as smaller companies with big potential like LovingOutdoors and prezzybox. Contact us @rummblelabs So look out for the eCommerce Excellence Awards winners on Day 2 of eCommerce Expo where we’ll be hosting interviews with the winners and judges, and streaming them live in the Networking Bar. 10 www.callcentre.co.uk/callcentre_expo www.ecommerceexpo.co.uk 11
  7. 7. ConFeRenCe PRoGRAMMe ConFeRenCe PRoGRAMMe The best free conference programme for all aspects of selling online The best free conference programme for all aspects of selling online eCommerce Expo provides you with access to more than 50 case-study focussed conference sessions, split into four theatres covering the latest trends, technology and innovation in digital & mobile marketing, ecommerce & mcommerce, payment & security and fulfilment, delivery & retention – eCommerce & mCommerce Theatre these sessions are certainly unmissable! Sponsored byDigital & Mobile Marketing Theatre TIME COMPANY SPEAKER SESSION TITLESponsored by 09:45- Neolane Phil Young, Senior Sales Consultant, Using social marketing to convert fans & followers Neolane into sustainable & profitable relationships 10:15 TIME COMPANY SPEAKER SESSION TITLE 10:45- Compuware David Zuanelli, EMEA Director of The need for speed: optimising your users APM Solutions, Compuware ecommerce experience from the first to the last mile Lengow Kathryn Boccuzzi, UK Sales Manager, The emarketing edge: optimising the profitability 11:15 Lengow and visibility of your online marketing campaigns 09:45- Jeremie Peiro, Co-Founder & Sales 11:45- ChannelAdvisor Julia Priddle, Head of Key Account Channel trends: what’s emerging? Director, Lengow Management, ChannelAdvisor 10:15 Edwin Dewez, Team Lead Manager 12:15 for Nextag DAY 1 12:45- Valtech Jonathan Cook, Head of New Media, Simplifying Facebook commerce: how Oriflame 10:45- etracker David Hudson, UK Country Manager, The great web form challenge: how mouse tracking Valtech achieved 20,000 application downloads in only etracker can help reduce drop-off rates 13:15 6 months 11:15 DAY 1 13:45- Ascendant Jamie Smith, Head of Commerce Ecommerce failures: the key avoidable pitfalls that 11:45- Best Buy Europe Ben Adams, Multi-Channel Platform Thinking about SaaS ecommerce? Key Practice Europe, Ascendant will impact financial success Manager, Best Buy Europe considerations when selecting a vendor 14:15 12:15 12:45- dotSearch Tink Taylor, Chief Operating Officer, Revealing the email marketing highs & lows from 14:45- Apptus David Davies, VP Marketing, Apptus Making ecommerce relevant: getting search, dotDigital Group campaigns sent by the UK’s top 40 online retailers, recommendations and personalisation right 13:15 including M&S and Boots 15:15 Session Kristel Verhasselt, Sales Manager Magento Enterprise: delivering large-scale, 13:45- emarsys Daniel Harari, VP of Marketing & Cli- How to maximise your Q4 profits: practical steps to 15:45- Digital North Europe, Magento cost-effective ecommerce ent Services, Co-Founder, emarsys increase ROI using email marketing 14:15 16:15 Richard Jackson, Director, Session Digital 14:45- Ability Cindy Smith, Director of Sales, 5 simple changes to your ecommerce Commerce Ability Commerce website that will increase your sales 15:15 Click Consult Geoff Parker, Client Services Director, The mobile opportunity: current mobile usage, 09:45- Click Consult how websites are performing on mobile handsets 15:45- Treepodia Simon Peirson, UK Marketing, How to cover your entire catalogue with product 10:15 & what can be done to improve Sales & Partnerships,Treepodia videos & enjoy an immediate increase in sales & 16:15 Arianna Cagli, Nectar video SEO 10:45- Venda Eric Abensur, Group Chief Executive, Why multi-channel convergence is essential & how Venda to achieve it 11:15 09:45- Red James Candy, Business Development Commerce! This time it’s personal: the rise of Technology Director, Red Technology personalised content and promotions 11:45- Brandbank Rob Tarrant, CEO, Brandbank Merchandising in grocery: the future of in-store 10:15 and online 12:15 11:00- Microsoft Ciao Vincenzo Calenne, Head of Social shopping: where do you stand? eCommerce Sales UK, Microsoft-Ciao SLI Systems Nick Glynne, Managing Director, How to boost conversions through relevant site 11:30 Commerce Division 12:45- DAY 2 Buy It Direct search 13:15 Osric Powell, Sales, SLI Systems 12:15- Emailvision John Sadowsky, Business Coach Email, social marketing & the art of storytelling Nick Heys, CEO, Emailvision Shopatron Mark Grondin, SVP Marketing, Why ecommerce is different for branded 12:45 DAY 2 13:45- Shopatron manufacturers: because there are two customers Claranet Michel Robert, MD, Claranet, The benefits of cloud for ecommerce 14:15 Shaun Moores, VP of Traffic & at stake - retail partners and end consumers 13:15- Conversion, Shopatron Jo Stanford, Group IT Director, 13:45 De Vere Group PFSweb Anabelle Kinet, Sales & Marketing Whether you’re an SME or multi-national Screen Pages Roger Willcocks, Director, Screen 50 ways to improve the performance of your 14:45- Manager, PFSweb corporation, how can you define your ecommerce 14:15- Jerome Orlemans, European strategy? Lessons from O’Neill Pages ecommerce website: lessons from Christopher Ward 15:15 14:45 and over 200 other online shops since 2000 Ecommerce Manager, O’Neills 15:45- Moviecom.tv Gillian O’Neil, CEO, Moviecom.tv Online video is a key component 15:45- Web Mike Anderson, Managing Director, The new multichannel road map: innovative to the success of ecommerce Marketplace Web Marketplace Solutions technology creating inspirational cross channel 16:15 16:15 Solutions shoppingTimetables are correct at time of print – please view the boards outside each theatre for the most up-to-date timetables. Timetables are correct at time of print – please view the boards outside each theatre for the most up-to-date timetables.Skip the queues with a Fast-Track Pass! Purchase yours from the Registration Desk for just £100! Skip the queues with a Fast-Track Pass! Purchase yours from the Registration Desk for just £100!Guaranteed access to all Conference and Keynote sessions. Guaranteed access to all Conference and Keynote sessions. 12 www.ecommerceexpo.co.uk www.ecommerceexpo.co.uk 13
  8. 8. ConFeRenCe PRoGRAMMe ConFeRenCe PRoGRAMMe The best free conference programme for all aspects of selling online The best free conference programme for all aspects of selling online Payment & Security Theatre Fulfilment, Delivery & Retention Theatre Sponsored by Sponsored by TIME COMPANY SPEAKER SESSION TITLE TIME COMPANY SPEAKER SESSION TITLE 09:45- Netbenefit Gerry Lawrence, CTO for NetBenefit PCI: As complicated as it sounds? 09:45- Euromonitor Daniel Latev, Head of Non-Store Ecommerce growth from a consumer perspective: and Group NBT Retailing, Euromonitor how companies can meet consumer demand 10:15 10:15 11:00- Barclaycard Neira Jones, Head of Payment From compliance to risk management Postcode Phil Rothwell, Sales & Marketing From checkout to delivery: perfecting the customer Security, Barclaycard 11:00- 11:30 Anywhere Director, Postcode Anywhere journey DAY 1 11:30 Tom Percival, CTO, Graze.com 12:15- Commidea Ryan Philo, Head of Product Web-based data compromises can ruin a merchant’s Management, Commidea reputation – but they are easily avoidable Swiss Post Chris Stevens, Head of Industry Delivering excellence in ecommerce 12:45 12:15- DAY 1 Distance Selling, Swiss Post 12:45 International Management 13:15- WorldPay Lefras Coetzee, Head of Ecommerce What factors do you need to consider when Proposition, WorldPay adopting an international payment strategy? 13:45 13:15- MetaPack Patrick Wall, CEO, MetaPack Growth areas & innovation in delivery: case studies from Mothercare, ASOS and John Lewis 15:30- Ukash David Hunter,CEO, Ukash Why you should open your ‘virtual’ doors to cash 13:45 paying customers 16:00 14:15- Winbuyer Miki Balin, Founder & CEO, Winbuyer Stop visitors from leaving your site: new trends in online shopping behaviour 14:45 09.45- Merchant Risk Nicolas Vedrenne, Managing Director, 2012 trends in payment and fraud: the view of the Council Merchant Risk Council top 200 ecommerce players 15:30- Adobe Max Childs, Sr. Marketing Manager Personalised 121 marketing; how brands and 10.15 Systems EMEA, Scene7 - Adobe Systems retailers engage customers on a 121 basis 16:00 Ernst & Young Richard Quick, Senior Manager, Fraud risk management for ecommerce – 11:00- Forensic Data Analytics, Ernst & Young maximising your sales through controlling your risks 11:30 Nicolas Mallison, Director, Forensic Data & Analytics, Ernst & Young 09:45- Netop Marcus Kaber, SVP Global Marketing Top 10 methods to improve ROI with live chat & Sales, Netop 12:15- YESpay Chandra Patni, Director, Unveiling Pouch Mobile Wallet Services in the UK 10:15 DAY 2 International YES-wallet.com 12:45 11:00- Lyris Michael Weston, GM & SVP EMEA, Those first impressions: how to harness affirmation Credorax Benjamin Nachman, CEO, Credorax The silent revolution: the latest changes in Lyris bias to create rewarding customer relationships 13:15- 11:30 the ecommerce payment industry and how this 13:45 affects you DAY 2 12:15- Conversocial Joshua March, Co-Founder & CEO, From social village to global village: the future 14:15- MNP & Commidea Pierre D’Abost, MD, MNP PCI Compliancy for direct commerce - Conversocial of social customer care Dean Metcalfe, Account Manager, getting it done! 12:45 14:45 Commidea 13:15- ExportBR Adler Martins, International Lawyer, Challenges for international logistics and 15:30- Sage Pay Simon Black, Managing Director, How to avoid the pitfalls of trading online: Noronha Advogados distribution in Latin America: ecommerce Sage Pay Sage Pay’s e-business benchmark report 13:45 pioneers case studies 16:00 14:15- P2P Mailing Paul Galpin, Managing Director, Are you delivering? Hear what your customers P2P Mailing really think about delivery choices and standard 14:45 vs premiumTimetables are correct at time of print – please view the boards outside each theatre for the most up-to-date timetables. Timetables are correct at time of print – please view the boards outside each theatre for the most up-to-date timetables.Skip the queues with a Fast-Track Pass! Purchase yours from the Registration Desk for just £100!Guaranteed access to all Conference and Keynote sessions. Skip the queues with a Fast Track Pass! Purchase yours from the Registration Desk for just £100! Guaranteed access to all Conference and Keynote sessions. 14 www.ecommerceexpo.co.uk www.ecommerceexpo.co.uk 15
  9. 9. sPonsoRs sPonsoRsThank you to our sponsors for their continued support… Theatre Sponsors Neolane provides the only conversational marketing technology that empowersPremier Club Sponsor organisations to build and sustain one-to-one dialogues with customers, to increase revenue and marketing efficiency. Neolane has a track record of enabling its VeriSign Authentication Services, now part of Symantec Corp., provides solutions customers, such as Sony, Debenhams and EMI to adapt to new communication that allow companies and consumers to engage in communications and commerce challenges and exploit opportunities quickly. online with confidence. With more than one million web servers using our SSL certificates, an infrastructure that processes more than three billion certificate checks daily, and a trust mark that is seen more than 650 million times a day, the VeriSign seal is the most recognized symbol of trust on the Internet. Commidea are one of the UK’s most innovative and trusted providers of payment solutions delivering a robust and secure service to merchants of all sizes. Commidea are a PCI DSS Level 1 certified provider offering customers multi-channel processing to include their websites, call centres and bricks and mortar stores.Networking Bar Sponsor PayPal is the safer, simpler, smarter way to pay online. Signing up for a PayPal account is easy and you can pay using your debit or credit card, bank account or Credorax provides online payment processing and acquiring bank services under PayPal balance. PayPal doesn’t share your financial details with sellers and provides one roof to online merchants. With its innovative business model and modern industry-leading fraud protection. acquiring platform, Credorax customers enjoy excellent rates, high transaction approval rate, easy integration, fraud protection and exceptional service level. Credorax is a licensed financial institution, visa and MasterCard principal member.Bag Sponsor Sage Pay is the UK’s fastest growing Payment Service Provider and is one of the most Ukash – The Global E-Money Network. Ukash enables cash payments in over trusted e-commerce brands. Sage Pay processes millions of secure payments for its 50 countries 6 continents, facilitating cross border transactions. Participating 34,000 customers each year — making the process of accepting payments simpler, online merchants can accept cash at their website without risk of repudiations faster, safer and more profitable for businesses of all sizes. and charge-backs. Ukash brings participating online merchants incremental revenue as well as incremental users.Lanyard Sponsor ChannelAdvisor was founded in 2001 by Scot Wingo and Aris Buinevicius – successful emarsys is a leading global provider of email marketing solutions and services. entrepreneurs who saw the need for a new retailer-focused e-commerce solution. Our bespoke platforms are designed specifically to meet the complex needs of our What Scot and Aris developed was an eye-opening software solution that tamed customers and provide everything they need to increase ROI through email marketing, the complexity of the emerging online retail space, giving sellers the power to make deliverability, customer engagement and social media solutions. Combined with their products visible across multiple channels to the widest range of potential comprehensive world class services portfolio, emarsys is an all-in-one provider for customers. retention email marketing.Theatre Sponsors Ciao is a leading social shopping platform in 7 European countries and languages, as one of the top influencers in the consumer decision-making process. Offering Apptus is the technology leader in bringing instant, relevant access to personalized unique placements, price comparison and user engagement campaigns - Ciao helps information to local search and e-commerce. Its products deliver advanced search, customize your image on the Internet. We engage your target audience and bridge recommendations and content targeting. They efficiently and profitably convert the gap between you and the consumer. clicks to sales, providing the right thing, to the right person, at the right time. dotMailer, dotSearch, dotCommerce and dotDigital make up the digital marketing SLI Systems offers full-service, customised, On-Demand solutions for Site-Search, experts, dotDigital Group plc. From ranking on page one in Google, to increasing Navigation, Merchandising, and User Generated SEO. SLI’s unique concierge approach your website conversions, to email marketing, and building your online shop, the allows eRetailers to focus on their business instead of tweaking search results. Our dotDigital Group can help. dedicated account teams provide a degree of attention that is unmatched in the industry by offering fast customer support and proactive tips and advice. SLI’s patented Learning Engine is at the heart of our technology platform and provides ever-improving customer experiences by observing user actions and showing the most popular Swiss Post International offers its business customers sector-specific solutions for results accordingly. SLI solutions reduce site abandonment, improve conversions, distance selling: support in developing the business and marketing concept, support increase sales and average order size and continually optimise information relevance in tax and customs issues, direct marketing solutions including printing, letter shop with little hands-on maintenance by your team. SLI Systems is a privately held services, delivery to more than 220 countries, returns management, e-commerce company, with offices in Silicon Valley, London, New Zealand and Australia. solutions and after-sales service via call centres.16 www.ecommerceexpo.co.uk www.ecommerceexpo.co.uk 17

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