Tomaz Stolfa - Presentation at Emerging Communications Conference & Awards (eComm 2011)

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Please see blog http://blog.eComm.ec

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  • - from Slovenia, a tiny country in the middle of Europe\n- ex MarandLAB\n- I build products\n- eComm Europe veteran\n- founder of vox.io\n
  • - ex MarandLAB\n- I build products\n- eComm Europe veteran\n- founder of vox.io\n
  • - trends\n- why now\n- what have we done so far\n- the future\n
  • - trends\n- why now\n- what have we done so far\n- the future\n
  • we have seen a lot of applications move into the browser.\n\nwhy?\nconvenience, sync, accessibility and reusability\neasy sharing and integration\n\n
  • but mobile is big on apps, since the US discovered it in 2007 :)\n\napps rule, because the web on mobile is still limited\nusers have no preference on the channel, just their experience, and currently apps guarantee a much better experience, just like native clients did a few years ago.\n
  • we have seen a lot of applications move into the browser.\n\nwhy?\nconvenience, sync, accessibility and reusability\n\n
  • ubiquitous reachability\ndesktop vs. mobile\ngeographically\nreal-time / time-shifted\ninspired by the web - twitter profiles, Facebook vanity URLs\n----\n- I have 4 SIM cards\n- do you really expect me to message my 820 contacts each time I travel?\n- but you have that service that gives you one phone number to ring all your phones; true, but what about my friends back in Europe?\n
  • - content is tied to a specific context\n- foursquare ties check-ins, tips, photos (content) to a location (context)\n- \n
  • - there is a huge demand for tools / platforms and data sources\n- I am sure many specific use cases will be mentioned in other presentations\n- CRM is the most obvious example, however we still do not have a great product that would integrate telephony and CRM functionalities\n
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  • - content is tied to a specific context\n- foursquare ties check-ins, tips, photos (content) to a location (context)\n- \n
  • - content is tied to a specific context\n- foursquare ties check-ins, tips, photos (content) to a location (context)\n- \n
  • - content is tied to a specific context\n- foursquare ties check-ins, tips, photos (content) to a location (context)\n- \n
  • - content is tied to a specific context\n- foursquare ties check-ins, tips, photos (content) to a location (context)\n- \n
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  • - the basic infrastructure is available, you don’t have to talk to a telco to get your calls terminated anywhere\n- the cost of infrastructure is low\n- you can host stuff into the “cloud”\n----\n- the technology is ready\n- Flash now (p2p, echo cancellation, speex + h264 soon; G711 soon)\n- WebRTC or RTCWeb in the future (hope soon, realistically it will take a while)\n- mature network tech (several opensource projects that can be reused)\n----\n- we finally have enough understanding of design patterns for such use cases\n- several web services have emerged that suggested a new direction (as mentioned before)\n- finally and most importantly - a big number of users are ready and “get it” \n
  • - the basic infrastructure is available, you don’t have to talk to a telco to get your calls terminated anywhere\n- the cost of infrastructure is low\n- you can host stuff into the “cloud”\n----\n- the technology is ready\n- Flash now (p2p, echo cancellation, speex + h264 soon; G711 soon)\n- WebRTC or RTCWeb in the future (hope soon, realistically it will take a while)\n- mature network tech (several opensource projects that can be reused)\n----\n- we finally have enough understanding of design patterns for such use cases\n- several web services have emerged that suggested a new direction (as mentioned before)\n- finally and most importantly - a big number of users are ready and “get it” \n
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  • we have seen a lot of applications move into the browser.\n\nwhy?\nconvenience, sync, accessibility and reusability\n\n
  • This is how a browser based phone should look like in 2011, no clutter, pure simplicity - but an amazing set of features hidden under a beautiful interface.\n
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  • but mobile is big on apps, since the US discovered it in 2007 :)\n\napps rule, because the web on mobile is still limited\nusers have no preference on the channel, just their experience, and currently apps guarantee a much better experience, just like native clients did a few years ago.\n
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  • we have seen a lot of applications move into the browser.\n\nwhy?\nconvenience, sync, accessibility and reusability\n\n
  • - easy import from Google contacts & LinkedIn\n- synced across the service (web/mobile)\n- \n
  • ubiquitous reachability\ndesktop vs. mobile\ngeographically\nreal-time / time-shifted\n----\n- I have 4 SIM cards\n- do you really expect me to message my 820 contacts each time I travel?\n- but you have that service that gives you one phone number to ring all your phones; true, but what about my friends back in Europe?\n
  • \n
  • - the basic infrastructure is available, you don’t have to talk to a telco to get your calls terminated anywhere\n- the cost of infrastructure is low\n- you can host stuff into the “cloud”\n----\n- the technology is ready\n- Flash now (p2p, echo cancellation, speex + h264 soon; G711 soon)\n- WebRTC or RTCWeb in the future (hope soon, realistically it will take a while)\n----\n- we finally have enough understanding of design patterns for such use cases\n- several web services have emerged that suggested a new direction (as mentioned before)\n- finally and most importantly - a big number of users are ready and “get it” \n
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  • google for vox.io tomaz\n
  • google for call tomaz\n
  • - content is tied to a specific context\n- foursquare ties check-ins, tips, photos (content) to a location (context)\n- \n
  • - content is tied to a specific context\n- foursquare ties check-ins, tips, photos (content) to a location (context)\n- \n
  • \n
  • \n
  • - content is tied to a specific context\n- foursquare ties check-ins, tips, photos (content) to a location (context)\n- \n
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  • - content is tied to a specific context\n- foursquare ties check-ins, tips, photos (content) to a location (context)\n- \n
  • - several levels of potential integration (URL is the easiest, embed codes is the second, API is the third)\n- decouple data from network\n- allow users to distribute their data and created content\n
  • - import existing graphs\n- embed content in the existing service, add context to calls\n- distribute call recordings as content \n
  • To understand the future we must look back into the past.\n
  • - we will see a ubiquitous network\n- data is the name of the game (I guess we all know 4G does not feature CS telephony) \n- you will sign a contract with your platform provider (Apple, Google, Microsoft...)\n- the operator as you knew it will be just an “app” like Instagram, Twitter or Foursquare\n----\n- tech (WebRTC, RTCweb, will Skype be the alternative?)\n----\n- design will be key.\n- not design as the colors and spacing, but intelligent service design around the technology\n- hopefully I showed some of that today\n\n
  • To understand the future we must look back into the past.\n
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Transcript

  • 1. Goodbye VoIP Clients. Hello New Browser Technologies. Hello New User CasesTomaž Štolfavox.io founder § @tomazstolfa
  • 2. Goodbye Old Hello NewTomaž Štolfavox.io founder tomaz@vox.io § @tomazstolfa
  • 3. who am I 4 tomaz@vox.io § @tomazstolfa
  • 4. mobileweb telephony 5
  • 5. trends & concepts solutions future predictions 6
  • 6. trends 7
  • 7. desktop ➽ browser email / video / sound / docs 8 tomaz@vox.io § @tomazstolfa
  • 8. desktop ➽ mobile apps rule mobile 9 tomaz@vox.io § @tomazstolfa
  • 9. the graph is context 10 tomaz@vox.io § @tomazstolfa
  • 10. ubiquitous reachability no matter where I am & what I am doing 11 tomaz@vox.io § @tomazstolfa
  • 11. content + context what / when / where / with who 12 tomaz@vox.io § @tomazstolfa
  • 12. let others play too platform / API 13 tomaz@vox.io § @tomazstolfa
  • 13. a few concepts 14
  • 14. collect callsplease call me, I beg you! 15 tomaz@vox.io § @tomazstolfa
  • 15. disposable phoneI don’t want you to keep calling me 16 tomaz@vox.io § @tomazstolfa
  • 16. simple conf callsdo you your conf call experience? 17 tomaz@vox.io § @tomazstolfa
  • 17. distributable telephony take it where it matters most 18 tomaz@vox.io § @tomazstolfa
  • 18. but this is nothing new they have been talking about it in 2005 saunderslog.com/voice-20/ telepocalypse.net 19
  • 19. the future is now? 20
  • 20. infrastructure technology design 21
  • 21. mobile | web | telephony 22
  • 22. how does it please mind we are in beta tomaz@vox.io § @tomazstolfa
  • 23. desktop ➽ browseremail / video / docs / music / telephony 24 tomaz@vox.io § @tomazstolfa
  • 24. 25 tomaz@vox.io § @tomazstolfa
  • 25. no downloadsno installation 26 tomaz@vox.io § @tomazstolfa
  • 26. 27 tomaz@vox.io § @tomazstolfa
  • 27. 28 tomaz@vox.io § @tomazstolfa
  • 28. 29 tomaz@vox.io § @tomazstolfa
  • 29. desktop ➽ mobile apps rule 30 tomaz@vox.io § @tomazstolfa
  • 30. 31
  • 31. the graphphonebook / social networks 32 tomaz@vox.io § @tomazstolfa
  • 32. 33 tomaz@vox.io § @tomazstolfa
  • 33. ubiquitous reachability one URL to rule them all 34 tomaz@vox.io § @tomazstolfa
  • 34. vox.io/tomaz 35
  • 35. one URL to rule them all social profilesemail signaturesbusiness cards 36
  • 36. vox.io/tomaz 37
  • 37. 38 tomaz@vox.io § @tomazstolfa
  • 38. 39 tomaz@vox.io § @tomazstolfa
  • 39. content + contextcalls / recordings / tags / notes / location 40 tomaz@vox.io § @tomazstolfa
  • 40. collect calls quick call URLs 41 tomaz@vox.io § @tomazstolfa
  • 41. vox.io/qc/pvXTv8 42
  • 42. no downloadsno installation no signup 43 tomaz@vox.io § @tomazstolfa
  • 43. disposableexpires after the first successful call 44 tomaz@vox.io § @tomazstolfa
  • 44. vox.io/tomaz 45
  • 45. super simple conf calls no numbers, no codes, just links 46 tomaz@vox.io § @tomazstolfa
  • 46. let others play too identity / presence / billing 47 tomaz@vox.io § @tomazstolfa
  • 47. and play with others graphs / content / context 48 tomaz@vox.io § @tomazstolfa
  • 48. what about the future? 49 tomaz@vox.io § @tomazstolfa
  • 49. infrastructure technology design 50
  • 50. the best way to predictthe future is to invent it. Alan Kay 51 tomaz@vox.io § @tomazstolfa
  • 51. @tomazstolfavox.io/tomaz made with
  • 52. vox.io/r/supersecret 53 tomaz@vox.io § @tomazstolfa