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Thomas Howe's Presentation at eComm 2009

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  • Voice people know voice. Web people know the web. <br />
  • Voice people know voice. Web people know the web. <br />
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  • Voice people know voice. Web people know the web. <br />
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Thomas Howe's Presentation at eComm 2009 Thomas Howe's Presentation at eComm 2009 Presentation Transcript

  • The Last Two Years, The Next Two Years Thomas McCarthy-Howe
  • Unified Communications Society: Helping People Do the Same Stupid Things Faster since 2001
  • Communications Enabled Business Process
  • Voice Guys Write Voice Apps
  • The Golden Age of the Voice Developer
  • Enterprise Developers Aren’t Voice Developers
  • Voice is a Spice
  • Voice is a Spice
  • CEBP adds voice to existing applications. CEBP is not a voice application.
  • CEBP Engineers Need CEBP Tools
  • Voice Platforms vs. Voice Services
  • Voice Enabled Voice Application Application
  • Voice Enabled Voice Application Application Needs Voice
  • Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice
  • Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs are Complex
  • Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks
  • Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks Keeps State
  • Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks Keeps State Stateless
  • Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks Keeps State Stateless High Integration
  • Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks Keeps State Stateless High Integration Zero Integration
  • What CEBP Tools Look Like Small number of targeted “Methods” Notification, Diary, Click to Call, Instant Conference Emphasis on frictionless software integration Seamlessly lives in the existing software tool chain Supports business accounting functions
  • Conclusions People do what they know For CEBP, Voice is a Spice We need tools that make sense to the tool user Dear Room : You’re in the way. Get out of the way.
  • Helping Business Process Do the Same Stupid Things Faster Since 2007