Thomas Howe's Presentation at eComm 2009

The Last Two Years, The Next Two Years Thomas McCarthy-Howe

Uniﬁed Communications Society: Helping People Do the Same Stupid Things Faster since 2001

Communications Enabled Business Process

Voice Guys Write Voice Apps

The Golden Age of the Voice Developer

Enterprise Developers Aren’t Voice Developers

Voice is a Spice

CEBP adds voice to existing applications. CEBP is not a voice application.

CEBP Engineers Need CEBP Tools

Voice Platforms vs. Voice Services

Voice Enabled Voice Application Application

Voice Enabled Voice Application Application Needs Voice

Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice

Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs are Complex

Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks

Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks Keeps State

Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks Keeps State Stateless

Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks Keeps State Stateless High Integration

Voice Enabled Voice Application Application Needs Voice Doesn’t Need Voice Voice Needs Dumber Than A are Complex Bag of Rocks Keeps State Stateless High Integration Zero Integration

What CEBP Tools Look Like Small number of targeted “Methods” Notiﬁcation, Diary, Click to Call, Instant Conference Emphasis on frictionless software integration Seamlessly lives in the existing software tool chain Supports business accounting functions

Conclusions People do what they know For CEBP, Voice is a Spice We need tools that make sense to the tool user Dear Room : You’re in the way. Get out of the way.

Helping Business Process Do the Same Stupid Things Faster Since 2007

Thomas Howe's Presentation at eComm 2009

by eCommConf on Mar 27, 2009

Accessibility

Categories

Upload Details

Usage Rights

1 Embed 18

Statistics

Thomas Howe’s Presentation at eComm 2009 — Presentation Transcript