The Last Two Years,
The Next Two Years
Thomas McCarthy-Howe

Unified Communications Society:
Helping People Do the Same
Stupid Things Faster since 2001

Communications Enabled
Business Process

Voice Guys Write
Voice Apps

The Golden Age of the
Voice Developer

Enterprise Developers Aren’t
Voice Developers

Voice is a Spice

Voice is a Spice

CEBP adds voice to existing
applications.
CEBP is not a voice
application.

CEBP Engineers Need
CEBP Tools

Voice Platforms vs.
Voice Services

Voice Enabled
Voice Application
Application

Voice Enabled
Voice Application
Application
Needs Voice

Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice

Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice
Voice Needs
are Complex

Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice
Voice Needs Dumber Than A
are Complex Bag of Rocks

Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice
Voice Needs Dumber Than A
are Complex Bag of Rocks
Keeps State

Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice
Voice Needs Dumber Than A
are Complex Bag of Rocks
Keeps State Stateless

Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice
Voice Needs Dumber Than A
are Complex Bag of Rocks
Keeps State Stateless
High Integration

Voice Enabled
Voice Application
Application
Needs Voice Doesn’t Need Voice
Voice Needs Dumber Than A
are Complex Bag of Rocks
Keeps State Stateless
High Integration Zero Integration

What CEBP Tools Look Like
Small number of targeted “Methods”
Notification, Diary, Click to Call, Instant Conference
Emphasis on frictionless software integration
Seamlessly lives in the existing software tool chain
Supports business accounting functions

Conclusions
People do what they know
For CEBP, Voice is a Spice
We need tools that make sense to the tool user
Dear Room : You’re in the way. Get out of the way.

Helping Business Process
Do the Same Stupid Things Faster
Since 2007