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Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
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Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)

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Please see blog http://blog.eComm.ec

Please see blog http://blog.eComm.ec

Published in: Technology, Business

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Transcript

  • 1.
  • 2.
  • 3. Unified Communications – 2011
    • Video
    Audio - Voice Only
    Text - SMS/Chat
    Presence
    Shared desktop / IWB
    Communication modality switching
  • 4. Unified Communications – Emerging
    Unified Communicators
    Call, Text, Chat, Video
    Real time text translation
    Cross modality communication
    Voice Language Translation
    Docomo in conversation
    Google real time voice translation
    Russian ATM
    Lie detection
  • 5. Person to Person translation
    Intent
    Learning Preferences
    Behavioral Heuristics
    CWIM
    Communicate What I Mean
    Perceive What They Meant
    Intentionally / accidentally
    Unified Communications – 2025
  • 6. Male to Female Communications
    Report vs. Rapport (Relationship)
    Status vs. Support
    Independence vs. Intimacy
    Advice vs. Understanding
    Orders vs. Proposals
    Conflict vs. Compromise
    Source: You Just Don’t Understand, 1990, Deborah Tannen PhD
  • 7. NLP Rapport
    Visual
    “Do you see my point”
    “It seems clear”
    Body Language
    Audio
    “Listen to what I’m saying”
    Kinesthetic
    “I felt as if…”
    “I feel like we really connected”
    * Instant Rapport, Michael Brooks
  • 8. 2025 Mirrored Communications
  • 9. Unified Communications 2025
  • 10. 2025 Translation
    Language
    Modality
    Intent
    Integrity
    Gender
    Rapport
  • 11. Example 2025
    Rapport: Kinesthetic – Visual
    Intent: Honest
    Rapport: Visual - Kinesthetic
    Intent: Sarcastic