Your SlideShare is downloading. ×
0
Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Rob Lewis - Presentation at Emerging Communications Conference & Awards (eComm 2011)

421

Published on

Please see blog http://blog.eComm.ec

Please see blog http://blog.eComm.ec

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
421
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
11
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1.
  • 2.
  • 3. Unified Communications – 2011<br /><ul><li>Video</li></ul>Audio - Voice Only<br />Text - SMS/Chat<br />Presence<br />Shared desktop / IWB<br />Communication modality switching<br />
  • 4. Unified Communications – Emerging<br />Unified Communicators<br />Call, Text, Chat, Video <br />Real time text translation<br />Cross modality communication<br />Voice Language Translation<br />Docomo in conversation<br />Google real time voice translation<br />Russian ATM<br />Lie detection<br />
  • 5. Person to Person translation<br />Intent<br />Learning Preferences<br />Behavioral Heuristics<br />CWIM<br />Communicate What I Mean<br />Perceive What They Meant <br />Intentionally / accidentally<br />Unified Communications – 2025<br />
  • 6. Male to Female Communications<br />Report vs. Rapport (Relationship)<br />Status vs. Support<br />Independence vs. Intimacy<br />Advice vs. Understanding<br />Orders vs. Proposals<br />Conflict vs. Compromise<br />Source: You Just Don’t Understand, 1990, Deborah Tannen PhD<br />
  • 7. NLP Rapport<br />Visual<br />“Do you see my point”<br />“It seems clear”<br />Body Language<br />Audio<br />“Listen to what I’m saying”<br />Kinesthetic<br />“I felt as if…”<br />“I feel like we really connected”<br />* Instant Rapport, Michael Brooks<br />
  • 8. 2025 Mirrored Communications<br />
  • 9. Unified Communications 2025<br />
  • 10. 2025 Translation<br />Language<br />Modality<br />Intent<br />Integrity<br />Gender<br />Rapport<br />
  • 11. Example 2025<br />Rapport: Kinesthetic – Visual<br />Intent: Honest<br />Rapport: Visual - Kinesthetic<br />Intent: Sarcastic <br />

×