Alan Duric’s Presentation at eComm 2009


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Service Providers 2.0 - Leveraging the Heuristics of the "New Voice"

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  • Alan Duric’s Presentation at eComm 2009

    1. 1. Communication evolved.
    2. 2. About Telio and this session <ul><li>Founded in Q3/2003, profitable since Q2/2004 </li></ul><ul><li>Last quarter – most successful one ever </li></ul><ul><li>Listed on Oslo stock exchange </li></ul><ul><li>150k customers (adjusted to market size – few millions of customers in US …) </li></ul><ul><li>Very strong internal R&D </li></ul><ul><li>In this session I will primarily focus on the points that can bring Telio money during the next 24 months … </li></ul>
    3. 3. Macro view that interests me as Service Provider
    4. 4. “ Medici effect” – MD intersections
    5. 5. Once upon a time
    6. 6. PC – first dominant rich media comms endpoint
    7. 7. New rich media comms devices
    8. 8. In 2001 - 60 million transistors per every human on the planet, by 2010 there will be 1 billion transistors per every human… So expect more and more rich media comms devices …
    9. 9. Other interesting global trend is growth of RFIDs (ca 2000 pct during t he last 2 years!) It is expected that telemetry and real time comms will intersect …
    10. 10. What is my goal as a Service Provider?
    11. 11. To have: many, happy customers that stay with us and generate good revenues
    12. 12. One of the simple services that proved to be “slam dunk” in our case …
    13. 13. Online storage & more …
    14. 14. Customers that use online storage are churning in order of magnitude less numbers …
    15. 15. Experience with heuristics were so far very weak … No ”googling of the calls” yet, though it helped develop strong SPIT filters, which for our customers is very important …
    16. 16. What do we keep on mind as a Service Provider?
    17. 17. “ Maxing” on ARPU can destroy customer’s value, it is important to provide a lots of value in t he service in order to sustain competition of the future Architecture of participation is one of the keys …
    18. 18. We see also going forward need for customer support (local language), regulatory aspects (local market), …
    19. 19. What else are we excited about as a Service Provider ?
    20. 20. RSS, RFIDs, … are all intersecting with (real time) comms and open a number of possibilities for useful, simple, sticky services for customers on new generation of devices
    21. 21. Why video, why now?
    22. 22. However, we can not forget about interoperability between operators/service providers otherwise rich comms are not very useful
    23. 23. Broadband Household Appliances, Video, HD audio, integrated telemetry, ComInfoTainement devices, …. A re f SPs and technologists dream, but they are not far away!!!
    24. 24. Future &quot;The future is here, it's just not evenly distributed yet.&quot; -- William Gibson