Customers that use online storage are churning in order of magnitude less numbers …
Experience with heuristics were so far very weak … No ”googling of the calls” yet, though it helped develop strong SPIT filters, which for our customers is very important …
What do we keep on mind as a Service Provider?
“ Maxing” on ARPU can destroy customer’s value, it is important to provide a lots of value in t he service in order to sustain competition of the future Architecture of participation is one of the keys …
We see also going forward need for customer support (local language), regulatory aspects (local market), …
What else are we excited about as a Service Provider ?
RSS, RFIDs, … are all intersecting with (real time) comms and open a number of possibilities for useful, simple, sticky services for customers on new generation of devices