Communicate with your customers
08          Communicate with your customers          • In order for your customers to understand            and appreciate...
08          Build expectation          • Your customers need to know well ahead            of time that something is about...
08          Provide information          • Design and packaging will have to prove            your reasoning by being user...
08          Offer support          • Pressure on your help desk will probably            increase.          • Be prepared ...
08          Listen and improve - constantly          • It’s not over when your new eBanking            security solution h...
Want to know more?          eBankingSecurity is your guide towards a more reliable          and strategiceBankingsecurity ...
Every bank has itsowncharacteristics: different customers, differentrequirements, different languages and different cultur...
The Ezio Way is a 9 step process helping bankssucceed with their Ezio implementation, and get thebest out of themostcomple...
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E banking security-08-communicate

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E banking security-08-communicate

  1. 1. Communicate with your customers
  2. 2. 08 Communicate with your customers • In order for your customers to understand and appreciate your new eBanking solution, you need to communicate with them, before, during and after launch.eBankingSecurity.net
  3. 3. 08 Build expectation • Your customers need to know well ahead of time that something is about to change, for the better. • You will need to explain the importance of your new security solution, using rational as well as emotional communication.eBankingSecurity.net
  4. 4. 08 Provide information • Design and packaging will have to prove your reasoning by being user-friendly, with a secure and high quality feel. • Enclose non-personalized information material in the package and set up an interactive instruction manual on your website.eBankingSecurity.net
  5. 5. 08 Offer support • Pressure on your help desk will probably increase. • Be prepared to provide a good level of service, even when the pressure rises. • Make sure your helpdesk is sufficiently staffed.eBankingSecurity.net
  6. 6. 08 Listen and improve - constantly • It’s not over when your new eBanking security solution has been rolled out. • Users are an IT system’s most important development resources. • Establish procedures for storing customer responses. • Conduct surveys to evaluate the solution and the roll-out.eBankingSecurity.net
  7. 7. Want to know more? eBankingSecurity is your guide towards a more reliable and strategiceBankingsecurity solution. The seminar series, the guide book and the website with it’sthoughtprovokingblogs and in-depthknowledge are all there to help you start asking the right questions and making the right choices. Visit ebankingsecurity.net to findoutmore!eBankingSecurity.net
  8. 8. Every bank has itsowncharacteristics: different customers, differentrequirements, different languages and different cultures. Onesizedoes not fit all. Ezio Suite is the mostcomprehensive, versatileand easy-to-implementeBankingSecurity solution is designed tomitigateeven the mostadvanced attacks, as well as themostcommonmistakes by endusers. It’seasierto deploy, easier to use and simpler to upgradeas your needschange.Read more at Gemalto.com/ebanking
  9. 9. The Ezio Way is a 9 step process helping bankssucceed with their Ezio implementation, and get thebest out of themostcompleteeBankingSecurityoffering on themarket, Gemalto’s Ezio Suite.On the EzioWaywebsite you get detailedinsights fromexperiencedprofessionals, quickinterviews andeducational films as well as eyeopeningoverviews ona number of interestingtopicswww.ezioway.com
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