The Dark Side of Enterprise 2.0
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The Dark Side of Enterprise 2.0

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Presentation given by Kathleen Culver and Greg Lowe of Alcatel-Lucent at Enterprise 2.0 San Francisco 2009.

Presentation given by Kathleen Culver and Greg Lowe of Alcatel-Lucent at Enterprise 2.0 San Francisco 2009.

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    The Dark Side of Enterprise 2.0 The Dark Side of Enterprise 2.0 Presentation Transcript

    • The Dark Side of Enterprise 2.0 Kathleen Culver, Greg Lowe Alcatel‐Lucent #e2conf‐39
    • If you came here expecting to see  Google wave, it is too late, the doors  have been locked and you are now our  prisoners. Welcome to the Dark Side
    • The Dark Side of Enterprise 2.0 Kathleen Culver, Greg Lowe
    • Kathleen Culver Collaboration Strategist, Research Junkie and  Skeptic Greg Lowe  Enterprise 2.0 Evangelist, Charter 2.0  Adoption Council member, Architect and  Corporate Pot Stirrer
    • The promises of Enterprise 2.0 •Increased productivity •Anywhere/anytime access •Better sense of “connection” •Unlock hidden expertise •Everyone has a voice •Consumer, not producer controlled •Community is smarter than individuals Image used under Creative Commons from: Cessna 206
    • Flexible Access Benefits •SME’s at the fingertips •Fast answers to questions •Better sense of connection •More choices Image used under Creative Commons from: André Felipe de Medeiros'
    • Impact More interruptions Risks Loss of productivity Lost sense of accomplishment Loss of deep analyses Image used under Creative Commons from: Ottoman42
    • Always On Benefits •Never disconnected •Work/life balance •Instant gratification •I’m not alone Image used under Creative Commons from: Fellowship of the Rich
    • Impact No downtime Risks Loss of “play” Weakens tight connections  Burnout
    • Always Virtual Benefits •Diverse inputs •Work/life balance •Lower Real Estate & travel expenses •Green Image used under Creative Commons from: fenstrebme
    • Impacts Risks Loss of Face time Misunderstandings  Can’t emote very well ;*) Partial attendees Loss of information exchange Less camaraderie Image used under Creative Commons from: gari.baldi
    • Always Retrievable Benefits •No information loss •Searchable •Content rated & tagged •Individuals are not information managers Image used under Creative Commons from: dolescum
    • Impact Big Brother Risks More posturing No fresh starts
    • New 2.0 Venues Benefits •Broader input/perspective (Crowd Sourcing) •Multi‐lingual advantages •Building corporate knowledge Image used under Creative Commons from: ecstaticist
    • Impact Exposure bias Risks Quiet ones crowded out More noise False statistical confidence Image used under Creative Commons from: Stuck in Customs
    • Information candy store Benefits •Easy access to SME’s •Fast answers to questions •Better sense of connection Image used under Creative Commons from: jaeming
    • Impact Information overload Risks Loss of productivity More choices reduces confidence Analysis paralysis Image used under Creative Commons from: luxomedia
    • Bottom Line….NO WORRIES •The Dark Side can't be quantified  •Enterprise 2.0 is safe from business case risks  •BUT …  there may be costs to the individual 
    • Mitigation •Avoid “Alert Fatigue” •Unplug yourself •Make your smile count (in person) •Don’t be STUPID (watch what you type) •Remember the “Wall flowers” (“Eat Healthy, Exercise More”) Image used under Creative Commons from: juicyrai
    • Easier said than done Dopamine junkies  Fears ….  Disconnection Invisibility Seeming uncommitted Imperfect foresight Image used under Creative Commons from: Scorpions and Centaurs
    • Remember Unplug  Reach‐out Act ….
    • More information http://greg2dot0.wordpress.com Kathleen ‐ kec@alcatel‐lucent.com Greg ‐ glowe@alcatel‐lucent.com Session ID #e2conf‐39