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Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
Echelon 2013: Are You Ready For Isaac by Scott Bales
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Echelon 2013: Are You Ready For Isaac by Scott Bales

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Never before in history have consumers evolved as such rapid rates. The past decade has seen almost everything come under threat of a digital transformation, books, music, movies, services, and the …

Never before in history have consumers evolved as such rapid rates. The past decade has seen almost everything come under threat of a digital transformation, books, music, movies, services, and the list goes on, and the body count rises (Borders, Blockbuster, Britanicca). Now banks are facing that very threat… so what will happen

We look at key questions:

What are the needs of the digital generations?

Can banks survive?

What are the opportunities for entrepreneurs and innovators?

What tools, strategies and approaches can we use to thrive?

Scott Bales – Chief Mobile Officer, Moven

Published in: Technology
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Transcript

  • 1. Opportunities in theDigital ShiftScott Bales@ScottEBales @getMoven4r u ready?Isaac
  • 2. BrokenBanks
  • 3. have banks changed in 100 years?
  • 4. still carrying a pouch of gold coins?
  • 5. money is digital
  • 6. Transparencyexclusion & outrage
  • 7. CRED is about transparencytransparency & trust gone
  • 8. voluntary exclusion
  • 9. product of choice2009261Bn26%  pa2013672Bn
  • 10. blind & dependentWe Can’t Do That...Regulator Hasn’tTold Us What To DoWe Are TargetingHigh Net WorthCustomers WantBranchesNo BusinessCase in Mobile
  • 11. Isaac LimD.O.B. 29 Jun 2007
  • 12. 17
  • 13. Isaac LimD.O.B. 29 Jun 20072023
  • 14. TimmyD.O.B. 21 Nov 20002016
  • 15. IsabelleD.O.B. 4 Sept 1998EthanD.O.B. 10 Nov 20012014 2017
  • 16. The NewConsumer
  • 17. natively digital consumers
  • 18. opinion democratized
  • 19. shaping expectations
  • 20. 50 days 35 days
  • 21. modality shift
  • 22. 2016...your saying I haveto go to a branch toopen an account?F#$% that!..WHY?timmyterror2000Timmy Terror#WTF Why do I have to go into a branchto open an account with @HSBC#frustrated
  • 23. Disruption
  • 24. 1m users$5.5m per day$12Bn annually1/8th of all USmerchants!disruptors now mainstream7000
  • 25. changing experiences
  • 26. $4Bn2011$12Bn2012
  • 27. mobile is mainstream
  • 28. customers have influence
  • 29. time to believe
  • 30. A NewApproachTransformationThe NewConsumerBrokenBanksDisruptionWhat shouldwe be doing?
  • 31. time to take a different approach
  • 32. technology is your advantage
  • 33. mobility utilities
  • 34. lifestyle services
  • 35. context aware services
  • 36. experiences, not products
  • 37. empower lifestyle
  • 38. Transformation
  • 39. WHAT TAKES YOU6 MONTHSTOOK ME3 DAYSavoid wastage & succeed faster
  • 40. new methods
  • 41. user centred design & ideation
  • 42. Keep Calm&Get Out OfThe Buildingyou cant solve real problems at a desk
  • 43. SolutionProblemCustomer
  • 44. join the conversation, learn
  • 45. get out of thebuilding +understandconsumerscreateexperiences, notproductsbuild, measure &learnfind a problemyour passionateabout
  • 46. keep learning
  • 47. Isaac LimD.O.B. 29 Jun 2007
  • 48. sbales@userstrategy.com@ScottEBalesscottebales.com

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