Echelon 2013: Are You Ready For Isaac by Scott Bales

1,004 views

Published on

Never before in history have consumers evolved as such rapid rates. The past decade has seen almost everything come under threat of a digital transformation, books, music, movies, services, and the list goes on, and the body count rises (Borders, Blockbuster, Britanicca). Now banks are facing that very threat… so what will happen

We look at key questions:

What are the needs of the digital generations?

Can banks survive?

What are the opportunities for entrepreneurs and innovators?

What tools, strategies and approaches can we use to thrive?

Scott Bales – Chief Mobile Officer, Moven

Published in: Technology
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,004
On SlideShare
0
From Embeds
0
Number of Embeds
192
Actions
Shares
0
Downloads
0
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

Echelon 2013: Are You Ready For Isaac by Scott Bales

  1. 1. Opportunities in theDigital ShiftScott Bales@ScottEBales @getMoven4r u ready?Isaac
  2. 2. BrokenBanks
  3. 3. have banks changed in 100 years?
  4. 4. still carrying a pouch of gold coins?
  5. 5. money is digital
  6. 6. Transparencyexclusion & outrage
  7. 7. CRED is about transparencytransparency & trust gone
  8. 8. voluntary exclusion
  9. 9. product of choice2009261Bn26%  pa2013672Bn
  10. 10. blind & dependentWe Can’t Do That...Regulator Hasn’tTold Us What To DoWe Are TargetingHigh Net WorthCustomers WantBranchesNo BusinessCase in Mobile
  11. 11. Isaac LimD.O.B. 29 Jun 2007
  12. 12. 17
  13. 13. Isaac LimD.O.B. 29 Jun 20072023
  14. 14. TimmyD.O.B. 21 Nov 20002016
  15. 15. IsabelleD.O.B. 4 Sept 1998EthanD.O.B. 10 Nov 20012014 2017
  16. 16. The NewConsumer
  17. 17. natively digital consumers
  18. 18. opinion democratized
  19. 19. shaping expectations
  20. 20. 50 days 35 days
  21. 21. modality shift
  22. 22. 2016...your saying I haveto go to a branch toopen an account?F#$% that!..WHY?timmyterror2000Timmy Terror#WTF Why do I have to go into a branchto open an account with @HSBC#frustrated
  23. 23. Disruption
  24. 24. 1m users$5.5m per day$12Bn annually1/8th of all USmerchants!disruptors now mainstream7000
  25. 25. changing experiences
  26. 26. $4Bn2011$12Bn2012
  27. 27. mobile is mainstream
  28. 28. customers have influence
  29. 29. time to believe
  30. 30. A NewApproachTransformationThe NewConsumerBrokenBanksDisruptionWhat shouldwe be doing?
  31. 31. time to take a different approach
  32. 32. technology is your advantage
  33. 33. mobility utilities
  34. 34. lifestyle services
  35. 35. context aware services
  36. 36. experiences, not products
  37. 37. empower lifestyle
  38. 38. Transformation
  39. 39. WHAT TAKES YOU6 MONTHSTOOK ME3 DAYSavoid wastage & succeed faster
  40. 40. new methods
  41. 41. user centred design & ideation
  42. 42. Keep Calm&Get Out OfThe Buildingyou cant solve real problems at a desk
  43. 43. SolutionProblemCustomer
  44. 44. join the conversation, learn
  45. 45. get out of thebuilding +understandconsumerscreateexperiences, notproductsbuild, measure &learnfind a problemyour passionateabout
  46. 46. keep learning
  47. 47. Isaac LimD.O.B. 29 Jun 2007
  48. 48. sbales@userstrategy.com@ScottEBalesscottebales.com

×