AgendaClint BriefProductsCall TypesContact Center Role Complaints
Client Brief Chipsy Company :A leading company in the field of potato processing and food industries, Chipsy factory was established in 1980, diversifying its products, and PepsiCo International is the owner of the brunt of Chipsy, and now there are manufacturers company in the 6th of October City and in Assiut, and management in Dokki.
Via number 25222203, located on the packages, where customers call to report complaints concerning the quality of the product or packaging. As well as distributors and traders can use this number to report complaints or requests for Chipsy stands
Types of Call Customer want to get a job, make school trip, Chipsy sponsor ship of party etc….. Calls related to complaints from the products quality . Such as strange , rusty flavour or any foreign matter inside the product .
Types of Call Traders asking about products, price of products, the time of bring products etc…. Traders compliant from ; product prices ,Drivers , Lateness of delivery , defects in products. Traders asking about stand, the time of bring stand etc….
Contact Center Role The agent have to collect the details of the inquiry The agent have to collect the details of the complaint ( Defect Reason – Details ) *In All call types ; the agent should collect customer’s name , contacts & address
Contact Center Role The agent have to collect the details of the inquiry The agent have to collect the details of the complaint (Reason – Details ) The agent have to collect the details of trader’s documents ( Tax ID , Commercial Record , Electricity bill , Shop licenses & Trader ID ) *In All call types ; the agent should collect customer’s name , contacts , address & Shop name