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CBE Manual Training
CBE Manual Training
CBE Manual Training
CBE Manual Training
CBE Manual Training
CBE Manual Training
CBE Manual Training
CBE Manual Training
CBE Manual Training
CBE Manual Training
CBE Manual Training
CBE Manual Training
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CBE Manual Training

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CBE Manual Training for new Customer Servive agents in Call Center

CBE Manual Training for new Customer Servive agents in Call Center

Published in: Business, Travel
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Transcript

  • 1. COLDWELL BANKER NEW HOMES
    Training Manual
  • 2. Agenda
    Client Brief
    Products
    Types of Call
    Contact Center Role
    Advertisements
  • 3. CBE New Homes Brief
    Coldwell Banker Intercontinental Affiliates was founded in 2001 by the MMID Group, the leading conglomerate operating a diverse array of businesses in Egypt and the Middle East which include MacDonald's, UPS, General Motors, Caterpillar and Palm Hills.
    The group succeeded in acquiring the sub-franchising rights for Coldwell Banker and Coldwell Banker Commercial in Egypt and formed a long term strategic alliance with Realogy Inc., the proprietor of these brands, and world’s biggest real estate franchisor. The success of the pilot initiative in Egypt caused other key investors, such as Naeem Holding, one of the largest investment houses in the Middle East, to inject capital in the company and expand sub-franchising operations to the Gulf Cooperation Countries (GCC) and North Africa. Since then Coldwell Banker rapidly gained momentum and tremendous recognition in the region which prompted several key regional investors to join affiliate franchise programs. In the short time since then, Coldwell Banker Intercontinental Affiliates, have partnered with highly renowned investors from UAE, Saudi Arabia, Lebanon, and Kuwait which include real estate developers, realtors, investment bankers, and entrepreneurs.
  • 4. CBE New Homes Brief
    In 2007 Coldwell Banker Intercontinental Affiliates decided to further globalize its endeavors by encompassing the sub-franchising rights to 25 new countries in Eastern Europe, and Central Asia. The expansion means that Coldwell Banker Intercontinental Affiliates now has the rights to a large and diverse geographical area including: Albania, Algeria, Bahrain, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Egypt, Estonia, Georgia, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Libya, Lithuania, Macedonia, Montenegro, Morocco, Oman, Pakistan, Qatar, Russia, Saudi Arabia, Serbia, Slovakia, Slovenia, Tunisia, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan, and Yemen.
    With a total of 35 countries, Coldwell Banker Intercontinental Affiliates has became one of the largest international affiliates of Coldwell Banker, continuously striving for excellence and offering lucrative partnership franchise opportunities for local investors in the designated countries
  • 5. Products
  • 6. Products
    • Responsible for marketing projects for some large construction companies ( Primary Projects )
  • Products
    • Offer units owned by individuals for sale to others ( Re-Sales )
  • Call Types
  • 7. Contact Center Role
  • 8. Contact Center Role
  • 9. Advertisements
    On a weekly, Coldwell Banker published advertisements in newspapers regarding the customer units and projects.
  • 10. Thanks
    & Good Luck

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