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Communication Technology in Healthcare for AMSA
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Communication Technology in Healthcare for AMSA

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Interpersonal communication is a key part of interaction in health care and can be transformed by the intelligent use of technology. The critical role that communications play among people in ...

Interpersonal communication is a key part of interaction in health care and can be transformed by the intelligent use of technology. The critical role that communications play among people in healthcare is often neglected in this conversation. Human beings require communication both for information exchange and for affective content that may accompany the information, such as nonverbal signals like facial expressions or body language. We’ll examine exemplar models where technology has been applied to facilitate communication in a highly collaborative and mobile environment that is healthcare.

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  • Daniel Z. Sands 9/15/2010I would just put up this slide and simply state that there are many negative consequences to communication bottlenecks (don't go through each point).
  • As collaboration expands, the number of tools we use to collaborate is also expanding. As you see here, until recently the tools have been primarily text- or document-centric: email, IM, and portals or workspaces. These tools work best for one-to-one or one-to-few interactions. Transition: Increasingly, however, healthcare providers are adopting a much broader toolset to collaborate with more people, including physicians and nurses, patients, other healthcare networks, and even government agencies.Here are some of these tools.Wikis, blogs and discussion forums in the text centric world.And in the voice and video worlds, vmail, conferencing, telepresence, video on demand, unified communications and contact centers.This mix of rich media provides the context, the nuance, and the intimacy that healthcare providers need to operate successfully in a world with distributed team – where travel may be restricted.Transition: So what can collaboration do to improve patient outcomes and experiences, improve workflow, or even the bottom line? Let’s look at some key business processes and see how collaboration is making an impact today.

Communication Technology in Healthcare for AMSA Communication Technology in Healthcare for AMSA Presentation Transcript