Needs Assessment- North Country Regional Teen Dept.
+A Needs Assessment of theTeen Department at NorthCounty Regional LibraryBy Team 12: Hannah Drum, Sara KayMooney, Bethany Reynolds, and DevonStokes
+ Introduction Located in Huntersville, NC (pop. 50,000) – affluent northernsuburb of Charlotte Part of the Charlotte-Mecklenburg Public Library System Open 6 days / week, 26 staff members, average monthly doorcount: ~14,000 Overall mission: “expand minds, empower individuals, enrichour community” Other major priorities: community outreach & engagement; andeducational literacy Teen Department staff: Chantell (Head Teen Librarian)
+Methods Three primary groups: Chantell, staff helping in the TeenDepartment (three people), and teenage patrons Preliminary Interview: help understand context and discernTeen Department’s Point of View Online and paper surveys of teen patrons Online survey of staff members
+Analysis of Staff Survey Results Strengths staff enthusiasm “Newness” of Teen Dept. space Opportunities to grow Weaknesses not enough praise and feedback Inter-departmental support Suggestions Better program marketing School partnerships More diverse collection Educating staff in other departments
+Analysis of Teen Survey Results When asked which school they attend, teenagers listed 19different schools, though 4 were mentioned repeatedly, andought to be focused on when establishing library-schoolcollaborations. While Chantell has worked hard developing programs for teenpatrons, many teens aren’t aware of what is available to them.Further marketing outreach is encouraged. While many teens agreed the library is a great resource andsaid they’d be interested in volunteering there, many –including Chantell - agreed the YA section is outdated. Survey results do show that Chantell’s efforts are paying off, asteens agreed their new teen-specific section is “comfortableand inviting.”
+Conclusions & Recommendations Need for increased, more strategic communication
+Final Reflection Major Obstacle: geographic distance combatted withconsistent, frequent written communication online Lessons learned: Strong collaboration with staff led to higher participations amongthose surveyed Strong marketing plan was also helpful Importance of sticking with a set timeline Overall, good opportunity to apply (and gain!) practicaladministration/management skills Good opportunity to help a Department discern the needs of itspatrons