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DLYohn notes & quotes from Forrester Customer Experience Forum 2010

by author of What Great Brands Do (Jossey-Bass, January, 2014) at Denise Lee Yohn, Inc. on Jul 11, 2010

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best bits from Forrester's Customer Experience Forum 2010, incl. quotes from leaders at Dunkin' Brands, H&R Block, Allstate & Sprint

best bits from Forrester's Customer Experience Forum 2010, incl. quotes from leaders at Dunkin' Brands, H&R Block, Allstate & Sprint

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DLYohn notes & quotes from Forrester Customer Experience Forum 2010 DLYohn notes & quotes from Forrester Customer Experience Forum 2010 Presentation Transcript