Mavericks 101 OS X Support Essentials 10.9
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OS X Mavericks Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mavericks. This course is designed to give students a tour of the ...

OS X Mavericks Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mavericks. This course is designed to give students a tour of the breadth of OS X Mavericks and the best methods for effectively supporting users of OS X Mavericks systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Who Should Attend
• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Mac computers
• Technical coordinators or power users who manage networks of computers running OS X— such as teachers and technology specialists who manage networks or computer labs

What You’ll Learn
• The troubleshooting process and how to use tools and resources
• Features and functionality of OS X Mavericks, including how to find more information
• How to prepare for Apple Certified Support Professional (ACSP) 10.9 certification
Prerequisites
• Knowledge of OS X and basic computer navigation

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Mavericks 101 OS X Support Essentials 10.9 Document Transcript

  • 1. Mavericks 101 OS X Support Essentials 10.9 OS X Mavericks Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mavericks. This course is designed to give students a tour of the breadth of OS X Mavericks and the best methods for effectively supporting users of OS X Mavericks systems. The course is a combination of lectures and hands-on exercises that provide real-world experience. Who Should Attend • Help desk specialists, technical coordinators, service technicians, and others who support Mac users • Technical support personnel in businesses that use Mac computers • Technical coordinators or power users who manage networks of computers running OS X— such as teachers and technology specialists who manage networks or computer labs What You’ll Learn • The troubleshooting process and how to use tools and resources • Features and functionality of OS X Mavericks, including how to find more information • How to prepare for Apple Certified Support Professional (ACSP) 10.9 certification Prerequisites • Knowledge of OS X and basic computer navigation Course Outline Part 1: Installation and Configuration • Install OS X Mavericks • Setup and configuration • OS X recovery Mavericks 101 OS X Support Essentials 10.9 © Apple Inc. All rights reserved. Training and Certification
  • 2. • OS X software updates Part 2: User Accounts • User accounts • User home folders • System security • Keychain management Part 3: File Systems • File systems and storage • FileVault 2 • Permissions and sharing • File system troubleshooting Part 4: Data Management • Hidden items and shortcuts • System resources • Metadata and Spotlight • File archives • Time Machine Part 5: Applications and Processes • Application installation • Document management • Application management and troubleshooting Part 6: Network Configuration • Network essentials • Advanced network configuration • Network troubleshooting Part 7: Network Services • Network services • Host sharing and personal firewall Mavericks 101 OS X Support Essentials 10.9 © Apple Inc. All rights reserved.
  • 3. Part 8: System Management • Peripherals and drivers • Print and scan • System troubleshooting How to Register Check the training schedule for a list of courses available for registration at Apple Authorized Training Centers worldwide. Get Certified Demonstrate your knowledge by passing the OS X Support Essentials 10.9 exam and earning Apple Certified Support Professional (ACSP) 10.9 certification. Learning Options The book for this course is OS X Support Essentials 10.9: Supporting and Troubleshooting OS X Mavericks by Kevin M. White and Gordon Davisson. Use coupon code PP-APL-DISC to save 30 percent. Mavericks 101 OS X Support Essentials 10.9 © Apple Inc. All rights reserved.