Gartner Symposium I Txpo 2011 Brochure

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Gartner Symposium I Txpo 2011 Brochure

  1. 1. SOUTH AFRICA JAPAN UNITED STATES BRAZIL SPAIN AUSTRALIA INDIATHE WORLD’SMOST IMPORTANTGATHERING OF CIOs AND SENIORIT EXECUTIVES KEYNOTE SPEAKERS: Gerry Pennell Chief Information Officer at London Organising Committee for the Olympic Games Phil Pavitt Director General and Chief Information Officer of HM Revenue & CustomsRe-imagine IT: Leading From the Front
  2. 2. Re-imagine what IT can be. It all starts here Table of Contents 4 Trends & Mavericks 7 Conference Tools 20 ITxpo® Features 5 Value of Attending 8 The CIO Program 21 Sponsor Listing 6 Program Reference Guide 10 Industry Perspectives 22 Conference Schedule 7 Keynotes 11 Tracks & Sessions 23 Registration2 To register visit gartner.com/eu/symposium or call +44 20 8879 2430
  3. 3. In 2010, our focus was squarely on making the successful transition from recovery to growth. Twelve months later, the challenges for IT leadership are even greater—requiring IT leadership to re-imagine how new technologies can be embraced and used for competitive advantage. Faced with increasing demands from their customers, employees and competitors who are acquiring higher levels of IT fluency, business leaders are turning to IT to lead the way.Re-imagine IT: Leading from the Front In order to succeed in this volatile environment, CIOs and senior IT executives will be challenged to see IT from a fresh perspective, find new answers to new questions and raise the strategic relevance of IT to a higher level than ever before. Join more than 3,000 senior IT executives—including over 1,500 CIOs—at Gartner Symposium/ITxpo 2011 and come away with new ways to: • Re-imagine a business structure in which information users are simultaneously creators and consumers, and innovation occurs in an open, unstructured environment. • Re-imagine information technology through a process of “creative destruction” that requires IT leaders to know how and where to tear down what they have in order to create what they need. • Re-imagine the evolving role of the IT department as a whole, and your own role and responsibilities as an effective IT leader.Power of Gartner  Research  EXP  Consulting  EventsGartner Symposium/ITxpo brings together the powerful resources of Gartner Research, Gartner ExecutivePrograms, Gartner Consulting and Gartner Events to provide clients and non-clients access to research, and theability to analyze and interpret the business of IT within the context of their individual role.The World’s Most Important Gathering of CIOs and Senior IT Executives 3
  4. 4. Trends & Mavericks Trends that are changing the IT landscape As you review the track sessions and breadth of content only Gartner Symposium/ ITxpo 2011 can deliver, you’ll see that the program has integrated four big trends causing a profound shift for the future of information technology. Mobile: As we enter the post-PC era, off-desktop devices have become an increasingly important part of the end-user environment, driving advancement of the interface experience. What opportunities and challenges will usher in the new generation of “everywhere computing”? Social: Social media has not only opened the door to instant feedback; it has also created a whole new environment for social applications and set the stage for the era of social business. What are the advantages and disadvantages for businesses to participate in the world of social networking? Cloud: Cloud computing is changing the way we design data centers and applications; how IT delivers capabilities to users; and by which means users access, select and use applications. How has cloud impacted organizations as it relates to new concepts such as “DevOps”? What are the benefits or shortfalls companies need to know to stay ahead of the cloud curve? Context: All roads lead to context. The need for systems to handle the complexity of a socially enabled, cloud connected, mobile world is just beginning. The user interface layer itself must become more intelligent in order to deliver functionality and integration across a wider range of devices. NEW! Maverick sessions: The frontier of IT The Maverick track sessions deliver breakthrough research fresh out of our incubator for unconventional thinking. In 2011, more than 70 analyst teams proposed Maverick research projects. This year’s High-demand sessions: Gartner Symposium/ITxpo agenda reflects the best of These perennial favorites are always in high demand, the best — bright, new, disruptive lines of thinking because they not only address current issues but also every client should pay attention to. anticipate future ones — delivering strategic strength for the coming year. • Judgment Day — Letting The Machines Re-imagining IT: The 2012 CIO Agenda Automate Decision Making Mark P. McDonald, Group Vice President and Gartner Fellow Gartner Scenario 2012: The Call for a New CIO Manifesto • Gamification: How Game Mechanics are Ken McGee, Vice President and Gartner Fellow Transforming Your Business and Your Behaviour Top 10 Strategic Technologies for 2012 • 16 Long-Followed IT Practices To Kill, David W. Cearley, Vice President and Gartner Fellow When and Why The Cloud Computing Scenario Daryl C. Plummer, Managing Vice President and Gartner Fellow • Jobs 2021: Radically Rethinking What We Will Do, Disruptive Trends Radar Screen: The Business Impact of Where, Why Societal, Technology and Management Trends Nick Jones, Vice President and Distinguished Analyst CEO Concerns 2011 and Their IT Implications Mark Raskino, Vice President and Gartner Fellow4 To register visit gartner.com/eu/symposium or call +44 20 8879 2430
  5. 5. Value of AttendingEmbrace the new realities CIOs faceby re-imaging IT as it impacts businessexpectations and new technology modelsAttend Symposium/ITxpo to help you make sense of it all, and come away withstrategies and tactics essential for advancing your personal and professionalgoals:Business benefits: Professional benefits:• Master how to improve IT contribution for enterprise growth • Enhance your negotiation skills through the contract• Determine ways IT can contribute to improve enterprise negotiation clinics competitiveness • Understand the economics of new infrastructure models• Capitalize on innovation and investment opportunities • Empower your organization on the new vision of IT,• Create an action plan to reduce IT costs establishing yourself as an innovator• Confirm the strategic IT direction for your company • Formulate new directives on the integrated IT role in driving business • Establish and reconnect with a targeted network of senior IT professionalsTopical expertise Strategic insight Targeted interaction• Full coverage of hot topics and trends • Focus on IT alignment with business • Have a private consultation with• Breadth and depth of role-based tracks • Confirm strategic IT direction with Gartner analysts• Understanding of Gartner analysis to Gartner advice • Select from roundtables and workshops leverage industry insight • Hear from keynotes and industry peers for specific expertise on proven strategies • Participate in an environment conducive for sharing best practicesWho should attend?Symposium/ITxpo provides critical learning for CIOs and Senior IT from a range of industries:and business executives that encompasses these roles: Energy & UtilitiesApplications Infrastructure & Operations: Data Center, Financial Services/Banking Server, Storage and IT OperationsBusiness Intelligence & Information Government/Public SectorManagement Infrastructure & Operations: Mobile, Client Computing and Communications HealthcareBusiness Process Improvement Program & Portfolio Management Higher EducationCIO Security & Risk Management InsuranceEnterprise Architecture Sourcing & Vendor Relationships ManufacturingThe World’s Most Important Gathering of CIOs and Senior IT Executives 5
  6. 6. Program Reference Guide Maximize your experience… with industry leaders Industry view with Gartner • Mastermind interview keynotes with peers Strategic learning • Scenarios • CIO keynotes • End-user case studies Sharing and interaction • Role-based track sessions • Workshops • Mavericks • Contract negotiation clinics • Industry focus areas • End-user case studies • Net IT Outs • Networking meals and receptions • Hype Cycles, Magic Quadrants and MarketScopes Custom advice • Gartner Analyst One-on-One Meetings Hands-on learning • Gartner Analyst/User Roundtables with sponsors • Workshops ITxpo: Solution providers • 10 technology marketplaces • Solution provider sessions • ITxpo theaters • Emerging Technologies Pavilion • Face-to-Face Sponsor Meetings Program session descriptions Contract negotiation clinics Mavericks These small, hands-on workshops deliver a powerful combination These sessions propose unconventional, thought-provoking and of Gartner insight and peer best practices that will help position disruptive ideas straight from the Gartner research incubator. you well for your next contract negotiation — or renegotiation. Net IT Outs End-user case studies Highly focused 20-minute sessions offer a quick — and relevant — Learn about recent implementations firsthand in end-user case overview of key IT technologies, topics and trends. studies, a great opportunity to ask your questions directly to the IT executives leading the initiatives. Scenarios Our scenarios reveal what’s coming next in key technology and Gartner Analyst/User Roundtables management areas over the next few years, based on the best available Registration is needed! These 12-person, 60-minute discussions data and expert predictive skills of our analyst team. moderated by a Gartner analyst offer valuable peer-to-peer exchange on issues that are integral to your business. Track sessions Analyst sessions explore the issues that matter most in IT Hype Cycles; Magic Quadrants; MarketScopes today — real-world information that drives success. Brief, analyst-led theater presentations on the ITxpo exhibit floor focus on a Hype Cycle, Magic Quadrant or MarketScope related to the Workshops Intimate in scale and with an interactive format, our one hour-plus, marketplace. analyst-facilitated workshops let you and your peers drill down on specific topics with an actionable how-to focus.6 To register visit gartner.com/eu/symposium or call +44 20 8879 2430
  7. 7. KeynotesIT leadership isn’t what you say; it’s what you do. Our high-profilekeynote guests are undisputed leaders in their field — uniquely equipped to re-imagine IT and apply its potentialin ways that are changing the game for technology and business. Join us for keynotes that will inform, influenceand inspire.Gartner Analyst Opening Keynote Keynote SpeakersMonday 7 November, 14:00 Tuesday 8 November, 13:30The world has changed. Advanced technology is literally in the hands of every Gerry Pennellindividual — your customers, your employees and your competition. We stand at a Chief Information Officer at Londoncritical point of departure and a time to reinvent IT leadership. In IT’s postmodern Organising Committee for therole, users are creators as well as consumers. Business leads technology strategy. Olympic GamesCustomers drive product plans. Innovation occurs not just in closed environments,but openly. You will gain a competitive advantage if you seek the signals and take Wednesday 9 November, 13:30action. The Gartner analyst opening keynote will explore what it means to re- Phil Pavittimagine IT and leadership to drive business success; don’t miss this opportunity to Director General and Chiefexperience the trends and insights that will allow you to re-imagine the possibilities Information Officer of HM Revenuefor your role, your team and your organization. & Customs Conference ToolsPowerful tools tonavigate, manage and decideIn order to get the most out of your Gartner Symposium/ITxpo experience,we have created a range of tools to help you navigate, align and manageyour goals and objectives of attending.Online Agenda BuilderA powerful planning tool designed to help you organize, view and select an agendabased on the following criteria:• Analyst profile • Schedule Gartner Analyst One-on-One Meeting(s)• Date and time • Schedule a Gartner Analyst/User Roundtable• Session descriptions • Activities by day …and more! Symposium On DemandVisit the Symposium/ITxpo Website and click on Agenda. Included in your registration, the Web- based Symposium on Demand is free for aAgenda Builder mobile application full year to all of the Gartner Symposium/ Manage your Symposium/ITxpo 2011 agenda using your mobile ITxpo 2011 analyst sessions. This strategic device. This app — compatible with iPhone, BlackBerry and Android tool synchronizes video, audio and slide devices — has all the Agenda Builder features to create your personal presentations exactly as they were delivered atagenda and browse sessions, speakers and sponsors. Plus, you can send and receive the event.messages to attendees, access all social media channels, participate in session pollingand view event announcements.Need help justifying your attendance?Our Attendee Justification Kit makes it easy to demonstrate the value of your GartnerSymposium/ITxpo experience. It includes a customizable letter, cost/benefit analysis,cost optimization highlights, top reasons to attend and more.Find it at gartner.com/eu/symposiumThe World’s Most Important Gathering of CIOs and Senior IT Executives 7
  8. 8. The CIO Program “Leaders are re-imagining IT new questions and raising I Mark P. McDonald Group Vice President and Gartner Fellow, Gartner Executive Programs The CIO Program at Gartner Symposium/ITxpo attracts more than 1,500 CIOs and includes analyst presentations, problem-solving workshops and meaningful exchange with your CIO peers. In a format specifically requested by CIOs, the program offers a rare opportunity to share real-world experiences with your peers while experiencing the proven value of Gartner advice and insight. CIO Program Benefits* • Keynote speakers from leading CIOs will provide strategic and actionable insight. • CIO interviews, case studies and a broad range of sessions deliver real-world advice and best practices. • Workshops offer an intimate environment for re-imagining and re-balancing your priorities. • An exclusive CIO Lounge helps you stay connected to your office and meet your fellow CIOs. Sessions Masters of Innovation: What CIOs Can Learn CIOs Must Break Through an Unsustainable IT From the World’s Best Innovators Staffing Model Stepping Up Your Benefits Realization Maturity What the Board of Directors Wants to Know About IT Re-imagining Change Management Information as Strategy Digital Convergence and the Internet of Things Creating and Executing an Effective Outside-In Benchmarking: How Do You Know Governance Process You Have the Right IT? IT Benchmarking: Selecting the Critical Few The Social Organization: How to Build a Metrics of Focus Corporate Competency in Social Media Digitization Technology in the Next Wave Technology, Business and Society Trends That Will Impact Your Business Benefits Realization Tools and Techniques CIO Power Politics Next-Generation IT Organization and Capabilities8 To register visit gartner.com/eu/symposium or call +44 20 8879 2430
  9. 9. to find new answers toIT’s strategic relevance.” Workshops IR Resources Planning — Standard vs. Actual Offshore comes onshore? How to rebalance Best Practices in Executive Communications Costing sourcing destinations against turbulent European skills markets How to Climb the Enterprise IT Maturity Path IT Benchmarking Communication and Analysis Stepping Up Your Benefits Realization Maturity Building the Virtual Workforce — What You The CIO and the Board — Building Your Need to Know and Do Strategy CIO Workshop: IT Strategy Strengthening the Connection Point — Social media and politics: the CIOs guide to How to Run an IT Strategy Kickoff Cultivate Better IT Managers the new democracy IT Benchmarking Communication and Analysis IT Benchmarking: Selecting the Critical Few The CIO Edge — Seven Leadership Skills You Metrics of Focus Need to Drive Results Retooling Your Workforce for a New IT CIO Power Politics Crafting IT Service Value Statements and IT Organization Design Business-Based SLAs IT Metrics Rewriting the CIO Job Description Managing Strategic External Relationships The Entrepreneurial CIO — Moving the Company to Higher Entrepreneurial Performance CIO Time Management Sessions continued… How to Scale the Enterprise IT Maturity Path Net IT Outs Driving Innovation Into the Business — New Attitudes and Next Practices Information Governance 2011 — Early Majority Best Practices Five Consumer Trends You Need to Know About Management Innovation * For details on how to qualify for the CIO Program — which gives Ask an Analyst you access to all sessions, exclusive workshops and CIO Program IT Strategy keynotes — visit gartner.com/eu/symposium. Gartner Executive Programs members automatically qualify as CIO Governance program attendees. For registration please contact your Executive Sessions subject to change. Programs service delivery team. The World’s Most Important Gathering of CIOs and Senior IT Executives 9
  10. 10. Industry Perspectives When it comes to understanding the rapidly evolving world of IT, CIOs and IT-savvy business executives must align horizontal and industry-specific perspectives. Armed with insight into how to re-imagine IT delivered within the context of their industry, these leaders can transform their environments to achieve greater business agility. Our thought- provoking sessions will concentrate on the industry-specific issues and decisions needed to ensure that IT actions lead to business success. Energy and Utilities Government/Public Sector Higher Education The Future of Utilities: From Cloud Service to Smart Government: Beyond the City and the Strategic Direction and Timing for the High- Empowered Consumers Planet Performance Workplace: Mashing Up the Strategic Technology Map and the Hype Cycle Gartner Analyst/User Roundtable Gartner Analyst/User Roundtable How to deal with IT/OT convergence during Government IT Sourcing: Shared Services, Gartner Analyst/User Roundtable Smart Grid deployment Cloud and Beyond The Five Pillars of the Higher-Education Governance Ecosystem Net IT Out Public Private Partnerships: DOs and DONTs Is There a Smarter Way to Do Smart Metering? Net IT Outs Insurance Workshop Public/Private Partnerships — Do’s and Don’ts Should You Rip and Replace Your CIS? The Business of Government Gets Social The 10 Most Common Mistakes of Life and P&C Insurers During Legacy Modernization, Cloud Computing in Government — Financial Services/Banking and How to Avoid Them Debunking the Hype and Getting the Most Out of It Gartner Analyst/User Roundtable The Strategic Technology Map for Retail Strategic Technology Map for Life and P&C Banking and You Healthcare Insurers Mobile Financial Services — Time to Get Your Net IT Out Hands Dirty Top Issues for Healthcare Provider CIOs in Cloud Computing in Insurance Gartner Analyst/User Roundtable Europe Cloud in Banking Gartner Analyst/User Roundtable Manufacturing Socialize your Bank Telemedicine: The Hype and The Reality Gartner Analyst/User Roundtable Energize your Banks’s Payment Franchise Workshop True Ownership of Business Systems — CIO State of the Core Banking Market Electronic Health Records: Clarifying the or COO? Confusion Workshop Net IT Out Banking on the Cloud Getting More Value From Operations Technology — Know Your Process, Control Your Process Strategic Initiatives IT is continually being transformed by many developments in technology and beyond. Many of these rise to the level of being considered “strategic initiatives,” and are showcased in this track. In recent years, new topics such as context-aware computing, pattern-based strategy and cloud computing have been introduced at Symposium/ITxpo in this way. In addition to continued coverage of these strategic initiatives, the next wave of thinking will be shared with attendees through these sessions. This track is designed to help CIOs and IT leaders re-imagine IT by showcasing the most recent thinking and cutting-edge approaches. Sessions Workshops Scenarios Pattern-Based Strategy What is Beyond Like? Protocols and Practices The Social Scenario: Business Gets Social Managing Operational Technology of the Social Web Context-Aware Computing Scenario: Emerging trend – The Internet of Everything Putting Mobile CRM in Context New Experiences, New Ecosystems Battle for the Future of the Web – Google vs IT as the Broker – Internal vs External Cloud Gartner’s Sustainability Scenario Microsoft and Apple Strategy The Advancing and Growth Markets Scenario: Explore the Global Opportunity10 To register visit gartner.com/eu/symposium or call +44 20 8879 2430
  11. 11. Tracks Sessions & ApplicationsThe economic and social traditions of the industrial age are being rebuilt around Gartner Analyst/Usercollaborative, social, information-driven models. Business leaders seek capabilities Roundtablesto drive breakthroughs in revenue growth, organizational performance, customerloyalty and innovation. Cloud, software as a service, social, collaboration, mobile, People-Centered Technology Investments — Where’s the Beef?integration and intelligence technologies will have a significant impact on howapplications are sourced and managed. This track focuses on how these forces Managing the Applications Backlogwill dramatically overhaul the application portfolio and require new skills for Making Sure ERP Doesn’t Strangle Yourapplication leaders to balance new and legacy investments. Business — and Your IT Budget Creating Satisfied Users — What Works,Sessions What Doesn’tThe Organizational Impact of Moving to How Pace Layering Can Improve Application Application Integration vs. DataEnterprise-Class Agile Development Demand Management IntegrationThe Next Generation Application Organization: Getting Value From Your SOA InitiativesFrom Project to Product Cloud Platforms as a Service Will Change Your Magic QuadrantsThe Future Web: Are Your Prepared? IT Strategy SOA GovernancePeople-Centered Strategies: From Workplace CIO’s Survival Guide to Fast-Paced CRMTools to Business Impact E-Commerce Challenges Social SoftwarePatterns of Success: Exploring the Primary Applications Overhaul: Nine Critical SuccessWays Companies Are Using Social Media for Factors for Business Value Horizontal PortalBusiness Value Application and Data Integration: Converging Enterprise Application ServersiPads and Beyond: Top 10 Business Disciplines or Not?Applications for Tablets E-Commerce Accelerating Innovation by Adopting a Pace- Layered Application Strategy Net IT Outs In-Memory Computing — Thinking theWorkshops Unthinkable ApplicationsGetting Started With Pace Layers How Do You Expect to Demonstrate the Value of Applications If You Don’tGartner’s ITScore, an Assessment of Measure It?Application Organizations’ Maturity Business Value of In-Memory ComputingCreating a Social Media Strategy to DriveBusiness Building Better Business Cases for ApplicationsApplication Management — BalancingInvestments in Emerging and Legacy Applications Overhaul — When DoesTechnologies Application Standardization Work? Architecting Applications: Supporting a Hybrid On-Premise/Cloud Model“Application leaders should expect a rapid shift to more iterative or agile development and implementation Scenarios methods — mixed with a healthy dose of mobile The Web AD Scenario: A Fragmented Customer Experience technology — for innovative business processes.” Bill Swanton Applications 2020: Social, Mobile, Vice President Distinguished Analyst Gaming and Collaboration Impact on Your Portfolio Sessions subject to change.The World’s Most Important Gathering of CIOs and Senior IT Executives 11
  12. 12. Tracks & Sessions Business Intelligence & Information Management Gartner Analyst/User As IT leaders re-imagine how they deliver value, information takes center stage. Contemporary pressures demand it — information volumes, rates of change, Roundtables and complexity are at extreme levels, while business leaders require rapid and Mobile BI — Who’s Adopting It and Why? comprehensive analytical insight. This track will explore drivers for why Data Warehouse Appliances — organizations must modernize approaches to analyzing data and Experiences and Opportunities understanding business performance, by leveraging emerging techniques for pattern identification and visualization. In addition, it will highlight the criticality How to Launch Your EIM Program With of strengthening the information management infrastructure for greater agility Master Data Management and control in how data is accessed, integrated and shared. Best Practices for BI. Analytics and PM Magic Quadrants Sessions Understanding the Business Value of Analytics Analytics: Now that we have all this Master Data Management information, what do we do with it? The Information Platform: Foundation For The Data Integration Tools & Data Quality Information-Driven Organization Analytics and BI in the Cloud Tools Extreme Information: Changing the Data Data Warehouse Database Management Warehouse Landscape Systems Business Intelligence Platforms Net IT Outs Workshops Text Analytics: Nothing Remains Information 2020 Workshop: From Reporting Creating a SharePoint Statement of Unstructured to Big Data and Predictive Analytics Governance Social Analytics: Mining Value from Developing Your Information Management Social Media Strategy In-memory Computing: Thinking the Unthinkable Applications CIO Alert: The Business Value of In-Memory Data Management Scenarios Content Management: Strategies That Deliver Success “By 2014, leading organizations will develop Information 2020: Scenario for Business prominent information management Intelligence & Information Management roles in both the business and IT, and leverage advanced analytic and visualization techniques well beyond today’s traditional BI approaches.” Ted Friedman Vice President Distinguished Analyst Sessions subject to change.12 To register visit gartner.com/eu/symposium or call +44 20 8879 2430
  13. 13. Tracks & Sessions Business Process ImprovementYou can’t re-imagine IT when you’re burdened with outdated businessprocesses and skills. You need an innovative vision that delivers crystal-clearbusiness process visibility to management, staff and customers; brings clarity todaily operations; and anticipates and remedies process performance failures.This is what business process improvement (BPI) delivers as it solidifies IT’s valueproposition to the business, re-imagines how work could be done and opens anew level of process-based performance.Sessions WorkshopsSuccess With Business Process Performance Selling Business Process Management to YourMetrics OrganizationCreating Successful Transformation: How to Designing Socially Enabled ProcessesBlend Change Management Art and ScienceBusiness Process Management Gets Social —Rethinking How Work Gets DoneBest Practices for Selecting a BusinessProcess Management Suite“By focusing on processes — the lifeblood of organizations — IT can re-imagine its value proposition and credibility, shifting its language from technology and parts to measurable impact.” David W. McCoy Managing Vice PresidentGartner Analyst/User Marketscope ScenarioRoundtables The Market Landscape for BPI in 2015 The BPM Scenario: From Operational Excellence to Operational ResilienceBPMS Implementation Best PracticesProcess Governance - How Well are you Net IT OutsDoing Today? The Needed Synergy for Resilience — Flexible Operations and Adaptable PeopleBusiness Rule Management Best Practices Establishing Your Own BPM MethodologyBPM Methodologies and BPM Certification: ToolboxWhere are you Placing Your Bets?The World’s Most Important Gathering of CIOs and Senior IT Executives 13
  14. 14. Tracks & Sessions Enterprise Architecture Gartner Analyst/User Public and private sector organizations are using enterprise architecture (EA) to re-imagine IT, and as a tool for business transformation and innovation. EA is a Roundtables strategic planning process that integrates business and IT strategy, improving Defining a Technical Service Portfolio both financial efficiency and business effectiveness. Business capability models, Developing Enterprise Context: Aligning improved governance and “auditable” investment alignment are achievable Business and IT goals. Join us as we show you the tools and best practices that mature EA teams employ to fuel their success. Hype Cycle Enterprise Architecture, 2011 Sessions Reimagining Information Architecture: Enterprise Architecture Programs for Global Net IT Outs Welcome to the World Wide Mesh Companies How to Use the Enterprise Context to Re-imagining EA: EA is Strategic Business Architecture: Integrating Business Deliver on Business Expectations and IT Make Enterprise Architecture Disappear The Ultimate Test of Defensible Bigger than Big Data – How to Win in the Data Enterprise Architecture From Classical CIO to “Chief Innovation Economy Officer” Using Enterprise Architecture Quick Hit: Leveraging Gartner Models: From MQs and Hype Cycles to Market Clocks and Reference Architectures … and Beyond Workshops Completing the Missing Link in Many Enterprise Architecture Programs Reimagining IT Demands Creative Destruction Building Industry Business Capability Models “Re-imagining IT will encourage IT leaders to think about the most efficient business solution based on requirements, rather than rushing ahead with EA as simply a technology delivery system.” Richard Buchanan Managing Vice President14 To register visit gartner.com/eu/symposium or call +44 20 8879 2430
  15. 15. Tracks Sessions& Infrastructure & OperationsData Center, Server, Storage and IT Operations Gartner Analyst/User RoundtablesDeveloping or managing a flexible infrastructure is the top-priority IT strategy forCIOs, according to the Gartner 2011 CIO Survey. For true flexibility, I&O leaders High Availability Best Practicesmust embrace new infrastructure technologies and operational management Disaster Recovery Best Practicescapabilities for virtualization, data centers, servers and storage to enablebusiness innovation and growth. Build your strategy to cut through the hype of Best Practices for Turning a Storage Strategy Into Tactical Actionspublic, private and hybrid cloud computing’s many implications, while rising tothe challenge of delivering tangible improvements in IT agility, quality of service Moving from Unix to Linuxand efficiency of infrastructure solutions. IT Market ClockSessions StorageWill Fabric Computing Destroy the Concept of The IBM Mainframe Platform: On-Goingthe Traditional Server? Challenges, New Opportunities Magic QuadrantsUptime All the Time Ten Steps to Building Private Cloud Services x86 Server Virtualization InfrastructureTop 10 Trends and Their Impact on IT Operations Management: Critical Factors inInfrastructure and Operations Your Future Success Application Performance ManagementTop 10 Strategies for Surviving Unconstrained Driving Innovation to Achieve Dramatic IT Operations Process FrameworksData Growth Improvements in IT Infrastructure & Operations Net IT Outs Modernizing Recovery into ResiliencyWorkshops IT Can’t Be Mature unless I&O Is!Reducing IT Infrastructure & Operations Costs Best Practices for Driving Innovation in IT Infrastructure & Operations Infrastructure Trend: The Evolution ofFabric based Computing Shrinking Data Centers Applications Management — The Weak Link In IT Operations?“In the past 12 months, cloud computing has begun to transition from theory to practice in many IT infrastructure & operations organizations.” Ed Holub Managing Vice President Sessions subject to change.The World’s Most Important Gathering of CIOs and Senior IT Executives 15
  16. 16. Tracks Sessions& Infrastructure & Operations Gartner Analyst/User Mobile, Client Computing and Communications Roundtables Hyperconnected workforces need access from their office, home or on the road So You Want Your Unified across a variety of wired and wireless networks. Users are bringing their own Communications from the Cloud? preferences of PCs, tablets and smartphones into the workplace for productivity Having your Cake and Eating it too: How and business access, and are using unified communications across voice, video Desktop Virtualization can be Used to and data to improve workforce collaboration. Today’s organizations need to Lower Costs and Increase User Satisfaction re-imagine IT and prepare for this extreme environment. This track will provide Experiences from Unified the foundation to build strategies that span mobility, client computing and Communications deployments communications while addressing the ambitions of end users, IT and the business as a whole. Magic Quadrants Unified Communications and Corporate Sessions Telephony The Future of Mobile Application Development: Integrating Apple into the Enterprise PC Configuration Life Cycle Management An Intense Transition to Multichannel Debunking the Myth of the Single Vendor Mobile Enterprise Applications and Mobile Pocket Power: Directions in Mobile Devices Network Consumer Applications and The Management Challenges Ahead Data Center Networking: Preparing for a Virtual Desktops and Notebooks Mobile Collaboration: New Device and Cloud World Capabilities to Drive Innovation in Your Mobile Device Management Apple, Google, Their Friends and Enemies Workplace — The Vendors who will Define Your Mobile Wireless LAN Infrastructure (Global) Future Net IT Outs Workshop Tutorial: Enterprise Mobility 101 – Building a Strategy and Business Case for Segment Your Users for Maximum Unified Communications Effectiveness Pervasive Video - Prosper or Perish Network Strategies for a Hybrid Cloud World Unified Communications – Getting Microsoft to Work With Your Other UC Partners Gartner Total Cost of Ownership for Client Computing Five Things CIOs Should Know Before Adopting iPads and Media Tablets Scenarios “In the next 12 months, the focus of mobility will be on The Mobile Scenario — Confusion, Complexity and Opportunity Through 2015 identifying and implementing applications to innovate Unified Communications and existing business process, build stronger customer Collaboration Scenario — Is Leveraging relationships, generate mobile revenue and contextually Hybrid Solutions the Key? improve current systems.” Re-imagining Communications: The Bob Hafner Gartner Communications Scenario Managing Vice President16 To register visit gartner.com/eu/symposium or call +44 20 8879 2430
  17. 17. Tracks Sessions& Program & Portfolio ManagementOrganizations look to Program & Portfolio Management (PPM) to deliver the right Gartner Analyst/Userbusiness capabilities within a volatile business context. However, the common Roundtablespractices of PPM avoid change and creativity in the worship of on-time, on-budget, and low-risk delivery. To ensure success, the PPM landscape must be Using Software for Top Down IT Planning and Portfolio Managementnavigated with a new vision. PPM leaders must become “change innovators”rather than just collecting demand. Strategies and practices need to be Had I Only Known — the Realities ofre-evaluated so organizations can move faster, change more often and deal PPMdirectly with growing complexity. The fact that decisions have a shorter than ever Communicating About Projects — Usingshelf life is shaping a new reality that no PPM leader can afford to ignore. Reports and Dashboards to Drive Actions and Decisions Net IT OutsSessions Why Perfectly Rational Governance Processes Fail and What We Can DoThe PPM World Is NOT Flat — A Framework Program and Portfolio Management: What’s About Itfor Program Management Hot, What’s Not and What’s Coming Managing IT Demand — How to Do It,The New PPM Normal — Increased PPM Best Practices: Using the ‘Sweet Spot’ to How Much to Do and How to Find theComplexity, Constant Change and New Ensure PPM Success ResourcesApproaches to Embrace It Metrics That Matter for PPM Market overview PPM Market Universe: Magic Quadrants, MarketScopes and MoreWorkshopsDiscovering Portfolio Management Best Assessing your Governance with the GartnerPractices That Really Work Governance Maturity Model“Program & portfolio management is entering a period where much of today’s accepted best practices will get tossed aside as organizations spend more time inventing something that works in a climate of speed, complexity and uncertainty.” Audrey L. Apfel Managing Vice PresidentSessions subject to change.The World’s Most Important Gathering of CIOs and Senior IT Executives 17
  18. 18. Tracks & Sessions Security & Risk Management Gartner Analyst/User Profound changes call for profound responses — this is the situation for those responsible for information security and risk management in 2011. IT delivery is Roundtables changing fast. Private cloud is here and public cloud is not far off. A plethora of Where is my Data and Why Should I consumer and mobile devices are performing roles requiring enterprise-grade Care? security. The people whom we are required to authenticate and allow within the Virtualization Security Roundtable corporate perimeter are not within the direct control of the organization. Security and risk leaders must balance efficiency and effectiveness with true business The Year we Lost Privacy (and Why it value, within the parameters of governance and compliance requirements. Doesn’t Matter) Practical Steps Towards Effective Data Classification Sessions Magic Quadrants Security and Risk Governance: It’s Much More Data Protection in Cloud Environments – Endpoint Protection Platforms Than Just Reporting Threats Versus Controls Making Authentication Choices Privacy in the Cloud (and Other Fairly Tales) Context-Aware Security: Security In a World Where You Don’t Control Anything European Managed Security Service Identity and Access Management: Ten Myths Providers and Misconceptions Debunked Articulating the Business Value of Information Security Net IT Outs Protecting Data on Mobile Devices – Balancing Security and Usability Workshops Choosing Enterprise GRC Vendors The Gartner ITScore IAM Program Maturity Assessing Your Organization’s Privacy Posture Assessment “Security is becoming a business driver as more and more executives recognize security as both a business imperative and a potential competitive edge.” Ray Wagner Managing Vice President18 To register visit gartner.com/eu/symposium or call +44 20 8879 2430
  19. 19. Tracks Sessions& Sourcing & Vendor RelationshipsThese are turbulent times in sourcing as cloud computing, utility services and Net IT Outsas-a-service models disrupt traditional deals. Players are merging, new entrants Measuring the Effectiveness of Yourare emerging and offshore geographies are diverging; vendors are finding new Vendorways to interpret existing agreements, increasing the need for vendormanagement. Navigate these troubled waters with practical help on disruptive Low Cost IT Services: Are you Ready fortrends and all aspects of contract negotiation. EasyIT? Magic Quadrants SAP Applications Services Europe Data Center Outsourcing and Utility Services, Europe Help Desk Outsourcing Europe Gartner Analyst/User Roundtables Discussions on Structuring an effective IT Sourcing OrganizationSessionsThe CIO Guide to Managing Vendors Cloud Sourcing Opportunities and Risks Can I Switch Vendors or Am I Locked In?Negotiating with the Software Megavendors: Boost the Value you get from Outsourcing in When will you Adopt Cloud Services?SAP, Oracle, Microsoft and IBM 12 WeeksHow to Manage Risk When Your Work Moves Contract NegotiationOffshore Clinics Microsoft SAPWorkshops OracleUnderstanding Audits — The Key to ImprovingVendor Relationships IBMStrategic Vendor Management VMWare Applications Outsourcing Infrastructure Outsourcing Network and Wireless Services“Traditional outsourcing contracts are often complex and inflexible, while the new utility and cloud services contracts offer flexible “easy on/easy off” terms — and are highly scalable.” Richard Mitchell Managing Vice President Sessions subject to change.The World’s Most Important Gathering of CIOs and Senior IT Executives 19
  20. 20. ITxpo Features If it’s new, hot and cutting-edge, you’ll find it on the ITxpo Showfloor — your chance to immerse yourself in IT solutions that will help you realize your strategic vision. Gartner Magic Quadrant Theaters What better way to work ITxpo than to arm yourself with the insight of relevant Gartner Magic Quadrants? Each of the analyst-led ITxpo theater sessions on the Showfloor will focus on a Magic Quadrant or MarketScope related to one or more of the ITxpo Marketplaces. Demonstration Zone The newest attraction for attendees at ITxpo, the Demonstration Zone is an area where sponsors showcase their latest devices and gadgets. Attendees will be able to test drive a variety of products from tablets to smartphones and everything in between. ITxpo theaters: Immersion Learning Join our sponsors at the ITxpo theaters for fast-paced presentations on product announcements, case studies, road maps and product visions. Learning Labs: Hands-On Testing An attendee favorite, learning labs immerse you in intense super-tutorials. Join 20 other attendees and an instructor at designated workstations to test, explore and understand the features of the industry’s emerging products. Face-to-Face Sponsor Meetings ITxpo Central Café — Confer privately with our sponsors in a 30-minute pre-arranged meeting that will advance Sponsored by BT your projects and relationships, wherever you are in the buying cycle. Pre-event appointment The Symposium/ITxpo is about sharing ideas and good requests will be available soon. conversations. The ITxpo Central Café, sponsored by BT, is the place to have those conversations Solution Provider Sessions over a delicious coffee. It’s also These valuable 45-minute sessions feature some of the market’s most fascinating solutions, where you can just sit relaxed with real-life stories about those who have deployed them successfully, including their strategies, and think about what you’ve learnt. Call in and make the most challenges and results. of Symposium/ITxpo and our hospitality. Emerging Technologies Pavilion Some of the most intriguing up-and-coming providers in enterprise IT, culled from the annual roster of Gartner Cool Vendors, are housed at the ITxpo Emerging Technologies Pavilion. A hub of innovation and activity, the Pavilion includes demonstrations and theater sessions highlighting what makes these providers so cool, and why they may be the major providers of tomorrow. Networking Receptions Connect with colleagues in similar roles who face similar challenges, and interact at several networking receptions on the ITxpo Showfloor designed to build relationships and facilitate the meaningful exchange of ideas and information. Interested In Sponsoring? Reach the most focused and informed senior executives in IT. Become a sponsor Call +44 1784 267456 or e-mail european.exhibits@gartner.com to learn more.20 To register visit gartner.com/eu/symposium or call +44 20 8879 2430
  21. 21. SponsorsPremier Sponsors Right Hand Page Left Hand PagePlatinum SponsorsSilver SponsorsEmerging Technologies PavilionThe World’s Most Important Gathering of CIOs and Senior IT Executives 21
  22. 22. General Conference Schedule Sunday 6 November 17:00 – 20:00 Registration Open Monday 7 November 07:30 Registration Open 09:00 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics 12:00 Lunch and ITxpo Open 14:00 Gartner Keynote 15:45 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics 18:00 ITxpo Opening and Reception Tuesday 8 November 08:30 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics 12:00 Lunch and ITxpo Open 13:30 Mastermind Keynote 14:45 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics 17:45 ITxpo Reception Wednesday 9 November 08:30 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics 12:00 Lunch and ITxpo Open 13:30 Mastermind Keynote 14:45 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics 17:45 ITxpo Reception Thursday 10 November 08:30 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics 13:30 Conference close *As of June 2011. Please note times are subject to change. “CIOs must be prepared to contribute to enterprise growth and re-establish the rules of IT engagement.” Peter Sondergaard Senior Vice President, Gartner Research Media Partners Follow and connect with us on: Silver Media Partner LinkedIn.com: Gartner Symposium/ITxpo (XChange) TM twitter.com/gartner_inc: #GartnerSYM facebook.com/Gartner22 To register visit gartner.com/eu/symposium or call +44 20 8879 2430
  23. 23. €600 savings! RegistrationRegister by 9 September 2011for the early-bird discountHow to RegisterOnline: gartner.com/eu/symposium Venue, Hotel andTelephone: +44 20 8879 2430 TravelEmail: emea.registration@gartner.com Symposium/ITxpo 2011 will take place 7 – 10 November 2011, at the CCIB (CentreRegistration Fee* Convencions Internacional Before 9 September After 9 September Barcelona), Spain.Full conference €3,650 + Spanish VAT €4,250 + Spanish VAT Please visit gartner.com/ITxpo exhibit floor only €295 €295 eu/symposium for furtherTeam pricing See below See below information on travel and hotel accommodation.Gartner clients Tickets apply Tickets apply* Prices subject to change without noticeRegistration fee includes conference attendance, Symposium On Demand access,documentation, ITxpo Showfloor access, lunch, evening Showfloor receptions and apost-event trip report.Executive Programs Members: For registration, please contact your Executive Clients Companion ProgramManager. Complimentary attendance and related additional benefits are for ExecutivePrograms Members only. Should you have any questions regarding eligibility, please contact The Symposium/ITxpoyour Executive Programs service delivery team. Companion Program lets you share the experience with aHold your team meeting at Symposium/ITxpo this year! companion for €450 per adult (21 years of age or older).Team Send Program Registration for the programSymposium/ITxpo team discount offers: may be made pre-event by5 delegates for the price of 4 calling +44 20 8879 2430 or10 delegates for the price of 8 on-site.15 delegates for the price of 12Team benefits• Team meeting with a Gartner analyst Cancellation and substitution policy• Registration discount Registrations may be refunded or a ticket• Access to Team Lounge reactivated if the cancellation is made in writing up to 15 business days prior to the start of the• Complimentary streaming access to Symposium On Demand event. Cancellations received within 15 business days of an event or non-attendance will not be (for all available sessions) refunded and tickets will not be reactivated. Substitution of registrations may be made at any time up to the start of the conference. Sharing ofIt’s easy to sign up for the Team Send Program attendee passes is not permitted. This conference is organized by Gartner, which reserves the right,Email emea.teamsend@gartner.com and get complete details. in its sole discretion, to limit or deny access to the conference to any entity or individual. ReceiptTeam Send policy by Gartner of an application and/or paymentAny combination of paid registrations may be used to qualify for complimentary registrations (except for Gartner complimentary does not constitute acceptance. Applications andregistrations). Teams must come from the same organization. This program voids all other team offers and promotions for event payments that are not accepted will be returned.attendance. Teams that exceed the largest threshold will qualify for additional complimentary registrations according to the small For the Gartner Privacy Promise, a full list ofteam size increments. Meeting requests must be made three weeks prior to start of the event. Any requests within three weeks will be rules regarding cancellations, substitutions andbased upon availability. Specific analyst and executive or vendor availability or topic coverage is not guaranteed. exclusions, visit gartner.com/eu/symposium.The World’s Most Important Gathering of CIOs and Senior IT Executives 23
  24. 24. Return address: Gartner, PO Box 754, North Shields, NE29 1EJ, United KingdomTHE WORLDS MOST IMPORTANT GATHERING OF CIOs AND SENIOR IT EXECUTIVES2011 Gartner Symposium/ITxpo WorldwideCape Town, South Africa Tokyo, Japan Orlando, Florida Sao Paulo, Brazil23 – 25 August 3 – 5 October 16 – 20 October 25 – 27 October Gold Coast, Australia Mumbai, India 14 – 17 November 21 – 23 November FSC logo The information contained in this brochure is correct at the time of going to print. Published details are subject to change. Please visit our Website for updates and changes: gartner.com/eu/symposium. © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo is a registered trademark of Gartner, Inc. and/or its affiliates. Printer to insert own logo here Gartner UK Ltd. is a company registered in England & Wales with the registration number 2266016. The registered office is Tamesis, The Glanty, Egham, Surrey, TW20 9AW, United Kingdom.

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