Learning Outcomes After this class, I will be able to:
1. Describe the human resource management process.
2. Identify the influence of government regulations on human resource decisions.
3. Differentiate between job descriptions and job specifications .
4. Contrast recruitment and downsizing options.
5. Explain the importance of validity and reliability in selection.
6. Describe the selection devices that work best with various kinds of jobs.
7. Identify various training methods.
8. Explain the various techniques managers can use in evaluating employee performance.
9. Describe the goals of compensation administration and factors that affect wage structures.
10. Explain what is meant by the terms sexual harassment, labor–management cooperation, workplace violence, and layoff-survivor sickness .
11. Describe what is meant by the term organization culture .
Human Resources Management (HRM)
The management function that is concerned with getting, training, motivating, and keeping competent employees.
Balancing the supply of employees with the demand for employees.
Matching the talents and skills of employees with those required by the organization.
Creating a working environment that fosters high employee performance.
Meeting the pay and benefits needs of employees.
The Strategic Human Resources Management Process Exhibit 6.1
The Legal Environment Of HRM
The impact of federal, state and local laws on HRM practices
Affirmative action programs
Programs that ensure that decisions and practices enhance the employment, upgrading, and retention of members of protected groups
Major U.S. Federal Laws and Regulations Related to HRM YEAR LAW OR REGULATION 1963 Equal Pay Act 1964 Civil Rights Act, Title VII (amended in 1972) 1967 Age Discrimination in Employment Act (amended in 1978) 1973 Vocational Rehabilitation Act 1974 Privacy Act 1978 Pregnancy Discrimination Act, Title VII 1978 Mandatory Retirement Act 1986 Immigration Reform and Control Act 1988 Polygraph Protection Act 1988 Worker Adjustment and Retraining Notification Act 1990 Americans with Disabilities Act 1991 Civil Rights Act 1993 Family and Medical Leave Act 2002 Sarbanes-Oxley Act Exhibit 6.2
The Legal Environment Of HRM (cont’d)
The globalization of business
HR practices and the laws of other countries that differ from the U.S.
Nominated or elected employees who must be consulted when management makes decisions involving personnel
Employees who sit on a company’s board of directors and represent the interests of employees
The process by which management ensures it has the right number and kinds of people in the right places at the right time, who are capable of helping the organization achieve its goals
Steps in the planning process:
Assessing current human resources.
Assessing future human resources needs and developing a program to meet those needs.
Human resource inventory report
A report listing the name, education, training, prior employer, languages spoken, and other information about each employee in the organization
An assessment of the kinds of skills, knowledge, and abilities needed to successfully perform each job in an organization
Job Analysis Components
A written statement of what a job holder does, how it is done, and why it is done
Tasks, duties and responsibilities that the job entails
A statement of the minimum acceptable qualifications that an incumbent must possess to perform a given job successfully
Knowledge, skills, and abilities required of the job holder
Recruitment And Selection
The process of locating, identifying, and attracting capable applicants
The process of screening job applicants to ensure that the most appropriate candidates are hired
Traditional Recruiting Sources
Public employment agencies
Private employment agencies
Temporary help services
Employee leasing and independent contractors
Selection Decision Outcomes Exhibit 6.5
The degree to which a selection device measures the same thing consistently (stability)
Example: an individual consistently achieves nearly identical scores on the same exam.
The proven relationship between a selection device and some relevant criterion (a measure of job success)
Example: superior job performance and high employment test scores
Intelligence, aptitude, ability, and interest test batteries
Selection devices that are based on actual job behaviors; work sampling and assessment centers
Effective if conducted correctly
Realistic job preview (RJP)
Providing positive and negative information about the job and the company during the job interview
Potential Biases in Interviews
Prior knowledge about the applicant will bias the interviewer’s evaluation.
The interviewer tends to hold a stereotype of what represents a good applicant.
The interviewer tends to favor applicants who share his or her own attitudes.
The order in which applicants are interviewed will influence evaluations.
The order in which information is elicited during the interview will influence evaluations.
Potential Biases in Interviews (cont’d)
Negative information is given unduly high weight.
The interviewer may make a decision concerning the applicant’s suitability within the first four or five minutes of the interview.
The interviewer may forget much of the interview’s content within minutes after its conclusion.
The interview is most valid in determining an applicant’s intelligence, level of motivation, and interpersonal skills.
Structured and well-organized interviews are more reliable than unstructured and unorganized ones.
Making Interviews More Effective
Behavioral (Situation) Interview
An interview in which candidates are observed not only for what they say, but how behave to determine how they might behave under stress.
Candidates are presented a complex situation and asked to “deal with” it.
Research indicates that behavioral interviews are nearly eight times more effective than other interview formats.
Introducing Employee to the Organization
The introduction of a new employee to the job and the organization
Objectives of orientation
To reduce the initial anxiety all new employees feel as they begin a new job
To familiarize new employees with the job, the work unit, and the organization as a whole
To facilitate the outsider–insider transition
A learning experience in that it seeks a relatively permanent change in employees such that their ability to perform on the job improves.
Changing skills, knowledge, attitudes, or behavior
Changing what employees know, how they work; or their attitudes toward their jobs, co-workers, managers, and the organization
Determining if Training Is Needed Exhibit 6.6
Typical Training Methods
On-the-Job Training Methods
Off-the-Job Training Methods
Films and videos
Performance management system
A process of establishing performance standards and evaluating performance in order to arrive at objective human resource decisions and to provide documentation to support personnel actions
Other Appraisal Methods
Adjective rating scales
Rating an individual on each job performance factor on an incremental scale.
An appraisal device that seeks feedback from a variety of sources for the person being rated.
Direct Comparison Methods
Requires the evaluator to place employees into a particular classification such as “top fifth” or “second fifth.”
Individual ranking approach
Requires the evaluator merely to list the employees in order from highest to lowest.
Direct Comparison Methods (cont’d)
Paired comparison approach
Each employee is compared with every other employee in the comparison group and rated as either the superior or weaker member of the pair.
Each employee is assigned a summary ranking based on the number of superior scores achieved.
Employees are evaluated by how well they accomplish a specific set of objectives determined to be critical in the successful completion of their jobs.
Performance Appraisal Methods METHOD ADVANTAGE DISADVANTAGE Written essay Simple to use More a measure of evaluator’s writing ability than of employee’s actual performance Critical incidents Rich examples Time-consuming; lack behaviorally based quantification Graphic rating Provide quantitative Do not provide depth of job scales data; less time- behavior assessed consuming than others BARS Focus on specific Time-consuming; difficult to and measurable job develop measures behaviors Multiperson Compares employees Unwieldy with large number of with one another MBO Focuses on end goals; Time-consuming results oriented 360°Appraisal More thorough Time-consuming Exhibit 6.8
When Performance Falls Short
Employee’s personal problems
Actions taken by a manager to enforce an organization’s standards and regulations
A process designed to help employees overcome performance-related problems
Performance Matters Source: Dilbert reprinted by permission of United Features Syndicate, Inc. Exhibit 6.9
Compensation And Benefits
Determining a cost-effective pay structure that will attract and retain competent employees, provide an incentive for them to work hard, and ensure that pay levels will be perceived as fair.
Factors influencing pay levels
Kind of business
Environment surrounding the job
Employee performance levels and seniority.
Nonfinancial rewards designed to enrich employees’ lives
Types of benefits
Workers’ and unemployment compensations
Paid time off from work
Life and disability insurance
Improving workforce diversity:
Widen the recruiting net to broaden the pool of applicants.
Ensure the selection process is nondiscriminatory
Assist new employees in assimilating into the firm’s culture.
Conduct specialized orientations and workshops for new employees
Sexually suggestive remarks, unwanted touching and sexual advances, requests for sexual favors, or other verbal and physical conduct of a sexual nature
Creates an intimidating, offensive, or hostile environment;
Unreasonably interferes with an individual’s work; or
Adversely affects an employee’s employment opportunities.
Sexual Harassment (cont’d)
Hostile (or offensive) environment
Meritor Savings Bank v. Vincent
Organization can be held liable for harassment
Harassing act (not subsequent outcome) is deciding factor
Protecting the organization
Educating employees about sexual harassment
Having a sexual harassment policy in place that is enforced fairly
Taking action on the first instance of a sexual harassment complaint
Labor Relations and Unions
Involves mutual efforts on the part of a labor union and the management of an organization.
Successful efforts to increase productivity, improve quality, and lower costs require employee involvement and commitment.
Labor unions have come to recognize that they can help their members more by cooperating with management than fighting it.
Violence in the Workplace
The increase in violent crimes being committed at the work site.
Preventing violence in the workplace
Training supervisory personnel to identify troubled employees before the problem results in violence.
Designing employee assistance programs (EAPs) specifically to help individuals in need.
Implementing stronger security mechanisms.
Preventing violence paraphernalia from entering facilities altogether.
Layoffs and Downsizing
The set of attitudes, perceptions, and behaviors of employees who remain after involuntary staff reductions
Dealing with the “Survivor Syndrome”
Provide opportunities for employees to talk to counselors about their guilt, anger, and anxiety.
Provide group discussions for the survivors to vent their feelings.
Implement employee participation programs such as empowerment and self-managed work teams.