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Learning & Talent In The Cloud
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Learning & Talent In The Cloud

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presentation from World of Learning 2012

presentation from World of Learning 2012

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  • 1. Deep insights, pragmatic advice Learning & Talent in the Cloud David Wilson, Managing Director davidw@elearnity.com© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 2. Deep insights, pragmatic advice Focus for Today • What is the Cloud and why is it relevant to L&D? • How is the Cloud impacting learning and talent solutions and supply options? • What are some of the barriers to Cloud solutions and how can you address them? • What impact does the Cloud have on total cost of ownership, integration and innovation?© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 3. Deep insights, pragmatic advice Cloud Computing - A definition • Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet). • These services are broadly divided into three categories: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS). • The name comes from the use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams. • Cloud computing entrusts remote services with a users data, software and computation. (Wikipedia)© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 4. Deep insights, pragmatic advice Software-as-a-Service “Software that is owned, delivered and managed remotely by one or more providers“ • Where: – The application is based on a single set of common code and data definitions – It is consumed in a one-to-many model by all contracted customers – It uses a pay-for-use model or a subscription model based on usage metrics Source: Gartner© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 5. Deep insights, pragmatic advice Single or Multi-Tenancy Shared Tenancy Single Tenancy Multi Tenancy© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 6. Deep insights, pragmatic advice© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 7. Deep insights, pragmatic advice Reasons for Cloud Adoption Source: Cloud Adoption and Trends for 2012, Cloud Industry Forum© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 8. Deep insights, pragmatic advice So what about … Learning & Talent?© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 9. Deep insights, pragmatic advice Elearnity Research “SaaS will have a significant impact on the Learning & Talent Systems market, and is a relevant and viable option for Enterprise customers as well as the Mid-Tier market.” “Software-as-a-Service: Impact on Learning & Talent Systems” Elearnity Core Insights December 2008© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 10. Deep insights, pragmatic advice Specific Drivers • Learning & Talent often not viewed as strategic or mission-critical targets for IT – Significantly reduces entry costs and resources – Reduces IT resource and overall investment • Learning & Talent Organisation able to control innovation choices directly – Not dependent on IT to enable – Always on the latest version (versionless) with the latest functionality – Avoids version lock-in© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 11. Deep insights, pragmatic advice Specific Drivers • Cloud/SaaS may be a better fit in a fragmented function – especially relevant to Learning – Lower cost of entry for sub-units and in total – But automatically running on a common system – Allows a Federated operating model • More than Software – Pre-integrated 3rd Party e-learning catalogues – Global distribution infrastructure • e.g. content acceleration services (such as Akamai)© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 12. Deep insights, pragmatic advice Conflicting Pressures Learning and Talent Systems Orientation Model The Pressures that contribute to polarities of On-premise or Cloud/SaaS implementations Level of Direct Control Ease of Innovation Cultural / Process Conformity Cultural / Process Diversity Centralised L&D Fragmented L&D Functionality Orientated Service Orientated CapEx Focused OpEx Focused IT Dependency IT Independence On Premise © Copyright Elearnity Limited All Rights Reserved Cloud/SaaS© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 13. Deep insights, pragmatic advice Cloud/SaaS Force Field Analysis The pressures for deciding On-Premise or Cloud implementations The Tipping Point Barriers Benefits •Security •IT Costs & Economies of Scale •Data Protection •Lower Overheads •Scalability and Performance •Faster Innovation •Integration with On-Premise Apps •Community of Interest •Controlling Upgrades •Customer Satisfaction •Inability to Customise Drivers © Copyright Elearnity Limited All Rights Reserved Obstacles Pressures for Cloud/SaaS Pressures Against Cloud/SaaS© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 14. Deep insights, pragmatic advice Reality Today • All major Learning & Talent Management Vendors now lead with Cloud based solutions Recent L&T Cloud Acquisitions – Estimated to be 75% plus of Taleo buys Vurv new business Kenexa buys BrassRing Taleo buys Learn.com SuccessFactors buys Plateau • Pure play L&TM Cloud vendors Lumesse (StepStone) buys MrTed growing fastest at SumTotal buys Softscape 40-60% per annum SAP buys SuccessFactors Lumesse buys Edvantage Group SalesForce.com buys Rypple • Huge market consolidation = Cornerstone buys Sonar6 Kenexa buys OutStart Oracle buys Taleo ADP buys Workscape IBM buys Kenexa …© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 15. Deep insights, pragmatic advice Questions for adopters© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 16. Deep insights, pragmatic advice Questions – for Corporate • Is my organisation seeking to have one centralised solution used in a common way by all operating units, or do we need a federated or distributed approach? • What are the major barriers to hosting our Learning & Talent solution outside our firewall, if this can be done securely? • What is the attitude of my IT function to the use of Cloud/SaaS business applications? Are there existing applications in use elsewhere in the business? • What resources do I have to properly manage an On-Premise solution on an ongoing basis?© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 17. Deep insights, pragmatic advice Questions – for Corporate • What is the true cost of implementing and managing systems internally? • What other systems do I need to integrate with to make a Cloud/SaaS solution viable? Are these located On- Premise or externally? Are multiple systems in use throughout the business? • Is there unique functionality that is very specific to your organisation or industry? Which are unlikely to be met by out of the box (On-Premise or Cloud/SaaS)?© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 18. Deep insights, pragmatic advice Questions – for Suppliers • How many customers and users? What is size of customer organisations? Can you give me examples of similar customers? How long have they been on your service? • Do you provide a multi-tenant solution or single system per customer? – If multi-tenant • How do you handle new releases? What warning do I have of changes to the system? Can I choose not to activate changes in functionality? • What configuration limitations are there for individual customers? • How can I test the changes prior to live implementation? • What happens if platform updates are incompatible with our client estate? – If single tenant • How scalable is each customer instance? What is the largest customer instance you have currently? • How do you handle upgrading customer instances? Can I choose not to upgrade? • What settings cannot be changed at individual customer level?© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 19. Deep insights, pragmatic advice Questions – for Suppliers • What experience do you have of integrating with my HR System(s), and my Learning & Talent Systems or content? • How do you handle customised requirements? Is customisation possible and how? How might I be impacted by customisations from other customers? • What proportion of your revenue comes from Cloud/SaaS? What proportion comes from Professional Services? • What is your customer retention percentage on a year on year basis? Is this information independently audited? • What is a likely implementation outline for a customer of my requirements? • What resources do I need to implement and to run the system thereafter?© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 20. Deep insights, pragmatic advice In Summary • Cloud/SaaS is now the de facto “go-to” model for Learning & Talent Management systems – For all sizes of organisations SME to Enterprise – High adoption shift • There are many advantages/benefits from Cloud as a deployment model – Lower cost of entry, better TCO, less IT dependency, faster and greater innovation, global reach, …. • But there are also some barriers and issues – concerns on data protection and security, lack of customisation – Also some geographic variation© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 21. Deep insights, pragmatic advice Thank You Any Questions? davidw@elearnity.com @dwil23© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice