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Serving with passion 1.12.10

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A talk for restaurant owners, business owners, adventure racers, and athletes. Minneapolis, MN Hilton, 2010

A talk for restaurant owners, business owners, adventure racers, and athletes. Minneapolis, MN Hilton, 2010

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  • Shortly after I published Passionate Action; 5 Steps for Creating Extraordinary Success in Life and Work (2007) I was asked to co-present with my brother, Stuart Gray.

    He owns www.4RemarkableService.com and has been featured on the cover of Speaker magazine, published by the National Speakers Association. We had a great time... Here is the content from that event. Please share it with others.

    For details please visit me at www.action-learning.com
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Serving with passion  1.12.10 Serving with passion 1.12.10 Presentation Transcript

  • Serving with Passion
    • www.action-learning.com
    • January 12, 2010, Minneapolis, MN, Hilton
    • talk for Restaurant Owners
  • What If…
  • What If…
    • You had a GREAT _ _ _ _ ?
    • You had GREAT _ _ _ _ _ ?
  • FEAR ? FAITH ?
    • FAITH ? FEAR ?
  •  
  •  
  •  
  • Passionate Action Model Get the Message Leave the Familiar Confront Challenges Return with a Gift Serve Others
  • Passionate Action Model Leave the Familiar Confront Challenges Return with a Gift Serve Others Get the Message
  • Get the Message
    • Rule of the 5 P’s
    • 3 Fates of your restaurant:
    • Determine Competitors, Clients, Collaborators
    • Do a SWOT analysis:
    Strengths Weaknesses Opportunities Threats
  •  
  •  
  • Passionate Action Model Leave the Familiar Confront Challenges Return with a Gift Serve Others Get the Message
  •  
  • Leave the Familiar
    • What is your restaurant’s purpose ?
      • To make a profit?
      • To be of service?
    • What can your team do better than any other service provider?
  • Passionate Action Model Get the Message Leave the Familiar Confront Challenges Return with a Gift Serve Others
  •  
  •  
  • Confront Challenges
    • Assets
    • People- your team
    • Facilities
    • Cash Flow
    • USP= unique selling proposition
    • Reputation = Good Buzz
    • Liabilities
    • Fear stronger than faith
    • Competitors
    • Debt
    • Bad buzz
  • Passionate Action Model Get the Message Leave the Familiar Confront Challenges Return With a Gift Serve Others
  • 2008- Montana
  • Return with a Gift
    • Business Assets
    • Your Team
    • Your Sensory Experience
    • Today’s Cash Flow
    • Tomorrow’s Customers
    • USP= unique selling proposition= unique need
    • Your Reputation = Good Buzz
    • Business Liabilities
    • Fear
    • Competitors
    • Debt
    • Bad buzz
  • Have you Ever…
    • Had a waiter greet you by name?
    • Had a server entertain you?
    • Been so delighted by the upsell offer that you said “Yes!”
    • Recommended a restaurant to more than 20 people?
  • Passionate Action Model Get the Message Leave the Familiar Confront Challenges Return with a Gift Serve Others
  • Serve Others
    • Smile
    • Listen
    • Agree
    • Solve their problem
    • Leave them with a hook- a “What If…”
  • Photo of Northern Lights- grandeur-
    • Call 704.895.6479 or www.action-learning.com