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The major reason why many companies want ISO 9001 certification is that they want to portray themselves as a worthy company to do business with, many of them do not really realize the benefits (some direct and others indirect): Direct Benefits: • Improved customer satisfaction; • Improved quality of products and services; • Employees satisfaction and more commitment to the organization; • Better management and a more effective organization; • Improve relations with suppliers; • Improved promotion of corporate image.
Indirect Benefits: It helps companies to • Review business goals, and assess how well the organization is meeting those goals; • Identify processes that are unnecessary or inefficient, and then remove or improve them; • Review the organizational structure, clarifying managerial responsibilities; • Improve internal communication, and business and process interfaces; • Improve staff morale by identifying the importance of their output to the business, and by involving them in the review and improvement of their work.
ISO 9001 certification cost is tax deductible(“Cost incurred by a taxpayer to obtain, maintain, and renew ISO 9000 certification are deductible as ordinary and necessary business expenses under section 162 of the Code”)
Getting Compliance/Certification does increase sales by 4%