1. How To Deliver Maximum
Desktop Virtualisation Performance
& User Satisfaction
Presenters
Keith Girt – Regional Sales Manager
Stuart Kennedy – Senior Consultant

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Customer Examples

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The User Perspective
User
User
Perspective
“I start my device,
log on, and
expect the same
experience I had
with my physical
desktop
environment.”

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Are You Feeling Desktop Virtualisation Pain?
• High cost of downtime
• Slow applications
• Poor user experience
User Frustration
& Low Productivity
• Manual, complex
and lengthy diagnosis
• Requires many domain experts
Rising
IT Support
Cost & Complexity
• Throwing hardware at problems
• Oversized & inefficient environment
Rising
Infrastructure Cost
• Delayed deployment & rollout
• Failed projects & initiatives
Delays, Cost
Overruns, Missed
Objectives

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What is Causing the Pain?
Virtualization
Performance
Challenges
Rising IT
Support Cost
Rising
Infrastructure
Cost
Delays,
Cost Overruns
& Missed
Objectives
User Frustration
& Low Productivity
Traditional tools fail to address today’s performance challenges:
too complex, too slow, too fragmented, too manual.

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Requirements For Delivering a
High Quality Service (and Numbing the Pain)
 Rapid response when a user has a problem
 Reduce the time from problem to fix
 Minimise unplanned service outages
 Optimise current infrastructure usage
 Know when/where to add more capacity

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Rapid Response To User Problems
When The User Calls The Help Desk, eG helps the
support team by showing:
 Where’s the user session
– which virtual desktop?
– Which XenApp server?
 What applications is the user running?
 Is the problem persistent/spike/recurring?

8. Thin/VDI Clients option to find the user
Kevin is user name being searched and we immediately
get the details of the server the user had logged on
SCREENSHOT – Simple username search to find which virtual desktop or XenApp server is
supporting the user session(s)

9. Click on the
magnifying
glass which
gives the
detailed
information as
in the below
screen
Kevin is using java application which is consuming
high CPU
SCREENSHOT – Administrator can now easily see what applications the user is accessing
with just a single click

10. Graph gives
information
about the
resources
used by Kevin
and time
period
SCREENSHOT – Administrator can also immediately see some recent history for the issue
and compare this with other metrics over variable time periods

11. Click on the
Server which
takes you to
the layered
view of the
Citrix XenApp
server.
SCREENSHOT – Administrator can also access full performance details of the XenApp
server (or VDI host) to check if other users are also affected.

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Reduce Time From Problem Report To Fix
eG Eliminates Bridge Calls & Finger Pointing By
 Showing the full service performance end-to-end
 Correlating performance events and automating
problem root-cause analysis
 Prioritising alarms to separate cause from effect
 Showing what’s changed in the infrastructure?

13. SCREENSHOT – eG shows complete end-to-end service view with real-time status of all
components and prioritised alarm status.

14. Orders Tablespace has no free space
SCREENSHOT – Drill down from Oracle DBS in service view shows what’s causing the
problem.

15. Oracle DB
is in critical
state
From the alarms we can see that
there is some configuration change
done recently on this database server
SCREENSHOT – eG’s Alarm Window has also indicated that there has been a recent
configuration change on the Oracle DBS

16. From the above screen it is very clear that the ORDERS
tablespace size has been reduced
SCREENSHOT – eG has not only identified the cause of the problem but has identified why
it occurred so that the fix is now obvious.

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Minimise Unplanned Service Outages
(Prevention Is Better Than Cure)
eG Proactively Warns Administrators BEFORE
Users Are Affected By:
 Applying flexible alarm policies
 Self-learning of normal infrastructure behaviour
 Identifying recurring minor issues

18. SCREENSHOT – Administrator can see details of the tests being used for any metric

19. SCREENSHOT – This shows what type of threshold (fixed or relative) is used, what
generates minor/major/critical alarms and the Policy itself

20. SCREENSHOT – For metrics that normally vary by time/day, eG learns normal behaviour
and uses relative thresholds for alarms

21. SCREENSHOT – Administrator can check if this has been an isolated event or has been
occurring on a regular basis

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Optimise Current Infrastructure
 The workload presented by user sessions &
session patterns
 Distribution of user workload across service
infrastructure
 Resource usage and performance
comparisons across service components
eG Collects More Than Just Component Performance
Metrics. It Shows:

23. SCREENSHOT – Detailed workload reports available for all user sessions (XenApp or VDI)
showing resource consumption

24. SCREENSHOT – Reports show if the load is balanced equally across the infrastructure

25. SCREENSHOT – Detail to provided to understand if loadings are as expected

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Know When/Where To Add Capacity
Critical to Satisfy All Stakeholders
eG ensures you get the balance right -
 Too little investment = unhappy users
 Too much investment = unhappy CFO
 In the wrong place = unhappy users & CFO

27. SCREENSHOT – Report shows what additional load the VM Cluster can support, comparing
CPU and Memory

28. SCREENSHOT – eG Forecast Reports will use historic trend data to project what resources
will be needed in the future.

29. © eG Innovations, Inc | www.eginnovations.com
Requirements For Delivering a
High Quality Service (and Numbing the Pain)
Rapid response when a user has a problem
Reduce the time from problem to fix
Minimise unplanned service outages
Optimise current infrastructure usage
Know when/where to add more capacity

30. © eG Innovations, Inc | www.eginnovations.com
The ROI of Performance Assurance
With eG Enterprise
•Reduce downtime
•Increase application availability
•Boost user experience
Boost
User Satisfaction
& Productivity
•Simplify, automate & accelerate
diagnosis & troubleshooting
•Optimize staffing levels & reduce OPEX
Reduce
IT Support
Cost & Complexity
•Increase hardware utilization
•Leverage investment in software
•Right-size & optimize environment
Reduce
Infrastructure Cost
& Avoid Cost
Overruns
•Accelerate deployments & rollout
•Reduce risk, deliver successful projects &
peace of mind
Deliver
on Time, on Budget,
on Target

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&

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Next Steps: Try eG Enterprise
Free Trial
www.eginnovations.com/trial
Contact Us To Discuss
Your Requirements
info@eginnovations.com
Phone: +44 207 935 6721
Total performance visibility to proactively discover, instantly
diagnose, and rapidly resolve service performance issues.