IBM Lotus Sametime Collaboration at your fingertips Dvir Reznik IBM Software Group dvir@il.ibm.com http://dvirreznik.blogspot.com

IBM UC2 Strategy and Sametime Family Integration Points Roadmap Analyst and Market Review Demo

IBM UC2 Strategy and Sametime Family

Integration Points

Roadmap

Analyst and Market Review

Demo

Today’s Business Environment Speed and Agility Top Talent Innovation Green Business New Work and Communications Model Challenges Bottom Line $$$ Anytime, Anywhere, Access and Availability Real Time Business Processes Collaborative Communities Virtual Workplace Diverse User Preference UC

Unified Communications and Collaboration Situational Applications & Integration Messaging & Collaboration Social Computing Content Management Process Management Customer Service People drive better business outcomes ... Drive Growth Create Cultures of Innovation Accelerate Business Agenda Establish strong client and partner relationships Develop an adaptive workforce Innovate through collective talent Leverage and preserve tacit knowledge Sense and respond to change Process Talent & Expertise Information Connect Collaborate Innovate

rich presence telephony capabilities instant messaging web, audio, video conferencing unified messaging e-mail mobility

Unified Communication & Collaboration Strategy ecosystem of partners industry knowledge and experience technical expertise open and extensible platform

Lotus Sametime Software Platform

Delivered with Lotus Notes Persistent Chat Rooms Broadcast Communities Instant Screen Share Location Services Web Conferencing File Transfer App & Doc. sharing Video & VoIP chat A/V Conf Integration Telephony Integration Mobile Clients Public IM Federation Location Awareness Presence Awareness Rich text Chat The Sametime Product Family Sametime Limited Sametime Standard Sametime Advanced Integrates with Office, Outlook, SharePoint Community Collaboration ($107 per user) UC Platform ($74 per user) Enterprise IM ($21 per user) Sametime Entry

Online meetings Events No IT staff required SaaS licensing Three participants levels: up to 14 ($501), up to 24 ($770) and up to 999 people ($1,014). Lotus Sametime Unyte – Web-conferencing service

Online meetings

Events

No IT staff required

SaaS licensing

Three participants levels: up to 14 ($501), up to 24 ($770) and up to 999 people ($1,014).

Lotus Sametime Strategy and Family Integration Points Roadmap Analyst and Market Review Demo

Lotus Sametime Strategy and Family

Integration Points

Roadmap

Analyst and Market Review

Demo

Lotus Sametime Software is Designed to Help Clients Excel

… in a Lotus Sametime client

… in Lotus Notes®

… in Microsoft® Outlook & Office

… in Microsoft® Outlook & Office

… in Microsoft® Sharepoint

… in business portals

Communications & Collaboration Services Info. Collaboration Tools as the Focus Line of Business Applications as the Focus Apps UC Enabling Business Applications & Processes

Over 400 IBM Business Partners can help

Why Integrate Saves money! Use IP network; reduce need for hard-phones Facilitates office mobility! Take your “phone” and number with you! Improves responsiveness! Reach the person, not the device! Challenges We don't plan to fully deploy VoIP for years. Can we still integrate telephony into our collaboration environment? What if we are a mixed vendor telephony shop? How do we deliver a consistent end user telephony experience? Telephony integartion

Why Integrate

Saves money! Use IP network; reduce need for hard-phones

Facilitates office mobility! Take your “phone” and number with you!

Improves responsiveness! Reach the person, not the device!

Challenges

We don't plan to fully deploy VoIP for years. Can we still integrate telephony into our collaboration environment?

What if we are a mixed vendor telephony shop?

How do we deliver a consistent end user telephony experience?

Rich & Consistent Telephony User Experience Simplified integration into heterogeneous communications environments Intelligent call-routing Sametime Unified Telephony (SUT) Rich aggregated presence Incoming Call Management Integrated Softphone Connect Multiple Vendor PBXs and more . . .

Rich & Consistent Telephony User Experience

Simplified integration into heterogeneous communications environments

Intelligent call-routing

IBM Offers a Holistic Approach ... for easy integration avoid rip-and-replace YOUR timeline flexibility YOUR choice of trusted vendors open platform Plan, deploy, manage Software, services, financing complete solution in collaboration, communications & SOA experience in business process knowledge

Lotus Sametime Strategy and Family Integration Points Roadmap Analyst and Market Review Demo

Lotus Sametime Strategy and Family

Integration Points

Roadmap

Analyst and Market Review

Demo

Q1 2008 Q2 2008 Q3 2008 Q4 2008 Planned Roadmap for Lotus Sametime Family sametime sametime sametime sametime sametime 3Q 2009 sametime Lotus Sametime Standard 8.0 Lotus Sametime Unified Telephony Lotus Sametime Advanced 8.0 Lotus Sametime 8.5 Lotus Sametime Entry 8.0 Lotus Sametime Entry/Std 8.0.1 LotusSametime Entry/Std 8.0.2 Lotus Sametime Advanced 8.0.1

IBM Confidential Sametime 8.5 – Major Themes Unified Meeting Experience Persistent meetings model Easy access Improved video New Web browser Client user experience Leverage Web 2.0 technologies (no JavaTM) Strengthen platform for emerging CEBP market Extend UC services for easy access in other applications Leverage Web 2.0 technologies to integrate into business applications Central administration and management Simplify management of Sametime platform

Unified Meeting Experience

Persistent meetings model

Easy access

Improved video

New Web browser Client user experience

Leverage Web 2.0 technologies (no JavaTM)

Strengthen platform for emerging CEBP market

Extend UC services for easy access in other applications

Leverage Web 2.0 technologies to integrate into business applications

Central administration and management

Simplify management of Sametime platform

Lotus Sametime Strategy and Family Integration Points Roadmap Analyst and Market Review Demo

Lotus Sametime Strategy and Family

Integration Points

Roadmap

Analyst and Market Review

Demo

# 1 most used Enterprise IM solution – Osterman Research, August 2007 Surpassed 100 million entitled users 30% more customers in 2007 1 / 3 were Outlook/Exchange shops Product of the Year – UC Magazine “ IBM Leads Enterprise Instant Messaging with Robust Functionality and Market Presence” – The Forrester Wave™ Vendor Summary, Q4 2007 Winner, 2008 North American Enterprise Product of the Year Award – Frost & Sullivan, 2008

Customer Stories – Business Value and ROI Enabling business processes Enterprise-wide UC adoption Innovation through collaboration Project management with instant-messaging

L otus Sametime software in the real world: Colgate Requirement: Respond more quickly and cost-effectively to new opportunities Grow service offerings without growing IT infrastructure and costs Enhance communications with business partners, customers Solution: Improved communications by fully integrating voice, chat, Web conferencing, with e-mail and applications Supports virtual teams — move work to where the right person is, not moving people to work — deploy to BlackBerry devices, as well as to desktops Secure meetings & chat with customers and business partners

Requirement:

Respond more quickly and cost-effectively to new opportunities

Grow service offerings without growing IT infrastructure and costs

Enhance communications with business partners, customers

Solution:

Improved communications by fully integrating voice, chat, Web conferencing, with e-mail and applications

Supports virtual teams — move work to where the right person is, not moving people to work — deploy to BlackBerry devices, as well as to desktops

Secure meetings & chat with customers and business partners

Lotus Sametime software in the real world Celina Insurance Challenge Increase competitiveness against larger carriers by integrating independent agents into business processes & providing superior services and support Solution Integrating Lotus Sametime into Web-based applications enables real-time, contextual collaboration – makes it easier for Celina staff and external agents to interact Benefits Policy turnarounds go from weeks to days by integrating and automating business processes that span Celina and its agents Faster, better service to agents and their customers due to integrated systems and real-time collaboration 50 percent reduction in phone calls and costs due to instant messaging option, and 40 percent reduction in head count for same volume of business due to streamlined processes “ Lotus Sametime creates a community. The agents appreciate that they can instantly connect with their Celina underwriter — or anyone else in the company—at the click of a button. We have even had a competitor call us to find out how we do this.“ Rob Shoenfelt, Chief Information Officer Celina Insurance Group

Challenge

Increase competitiveness against larger carriers by integrating independent agents into business processes & providing superior services and support

Solution

Integrating Lotus Sametime into Web-based applications enables real-time, contextual collaboration – makes it easier for Celina staff and external agents to interact

Benefits

Policy turnarounds go from weeks to days by integrating and automating business processes that span Celina and its agents

Faster, better service to agents and their customers due to integrated systems and real-time collaboration

50 percent reduction in phone calls and costs due to instant messaging option, and 40 percent reduction in head count for same volume of business due to streamlined processes

Real-time collaboration increases knowledge transfer across organizational boundaries at GE (Lotus Sametime over Outlook) “ Lotus Sametime facilities a friendlier mode of communication. By managing it centrally for the entire enterprise... people can truly work together.” – Doug Amsler, Chief Collaboration Architect, GE

“ Lotus Sametime facilities a friendlier mode of communication. By managing it centrally for the entire enterprise... people can truly work together.”

– Doug Amsler, Chief Collaboration Architect, GE

Challenge Create new, diverse set of businesses through a merger Share knowledge, best practices for competitive advantage Solution “ Introduce 23,000 people to 17,000 people”— implement Lotus Sametime to foster a collaborative community Phased approach: converge networks, add VoIP, IP phones, video Benefits Cost savings Increased productivity Greater customer satisfaction Decreased time-to-market Increased information delivery quality Knowledge assets retained “ We have a globally diverse organization with a large carde of knowledge. To the degree that knowledge can be extracted, leveraged, developed, manufactured & matured using social technologies – we see that as a critical differentiator.” Josh Kimball, VP, Strategic Technology Group, The Bank of New York Mellon

Challenge

Create new, diverse set of businesses through a merger

Share knowledge, best practices for competitive advantage

Solution

“ Introduce 23,000 people to 17,000 people”— implement Lotus Sametime to foster a collaborative community

Phased approach: converge networks, add VoIP, IP phones, video

Benefits

Cost savings

Increased productivity

Greater customer satisfaction

Decreased time-to-market

Increased information delivery quality

Knowledge assets retained

Lotus Sametime Strategy and Family Integration Points Roadmap Analyst and Market Review Demo

Lotus Sametime Strategy and Family

Integration Points

Roadmap

Analyst and Market Review

Demo

10 years experience with over 100 million business users worldwide Open platform for easy integration Flexibility in choice – over 400 3rd-party vendors Acknowledged solution with dozens of awards Development in Israel, committed roadmap Lotus Sametime - Summary

10 years experience with over 100 million business users worldwide

Open platform for easy integration

Flexibility in choice – over 400 3rd-party vendors

Acknowledged solution with dozens of awards

Development in Israel, committed roadmap

Dvir Reznik IBM Software Group dvir@il.ibm.com http://dvirreznik.blogspot.com thank you

© IBM Corporation 2008. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC 2 and AIX are trademarks of International Business Machines Corporation in the United States, other countries, or both. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. All references to Renovations refer to a fictitious company and are used for illustration purposes only

© IBM Corporation 2008. All Rights Reserved.

The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.

IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC 2 and AIX are trademarks of International Business Machines Corporation in the United States, other countries, or both.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

All references to Renovations refer to a fictitious company and are used for illustration purposes only