IBM - Healthcare Portal Customer Briefing


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Customer presentation showing the IBM WebSphere Portal story for the Healthcare industry.

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  • IBM - Healthcare Portal Customer Briefing

    1. 1. Use of IBM Portal & Collaboration Technologies by Healthcare Providers Client 3 December 2008 Curtis M Ryan – Worldwide Portal Industry Sales Leader
    2. 2. Why Do Portal & Collaboration Products Matter to Healthcare Providers? Clinical Care Systems Lab/Medical Records Systems Imaging Systems Patient Admin Systems Financial & HR Systems Collaboration, e-mail e-learning - CME Patient enabled Systems Content (articles, manuals...) CPOE People Finding - expertise Patient View Clinician View Consumer View Employee View Pre – Admission Forms Marketing messages Bill Payment Patient Health Records Resources Common Portal Clinical Systems Access HR Self Service Secure Chat Quality Dashboards Find a doctor & schedule Job Info Get Medical Info CE/CME Learning Result: secure, collaborative, compelling patient-centric care
    3. 3. Examples of Patient Portals Built on IBM Portal & Collaboration Products King Faisal Cancer Center Memorial Health System Duke Medical Univ of Texas Cancer Therapy & Research Center Mayo Clinic Richardson Regional Medical Center Healthways UZ Gent University Hospital System Danish eHealth Portal
    4. 4. Examples of Clinical Solutions Built on IBM Portal & Collaboration Products AO Foundation Catholic Healthcare West
    5. 5. Examples of Operational Dashboards Built on IBM Portal & Collaboration Products AO Foundation Zorgveiling Clinique Notre-Dame de Grâçe University of Pittsburgh Medical Center
    6. 6. Benefits to Your Business Patient Portal Increase patient satisfaction by providing self-service Provide a channel for proactive patient self-care Deliver more effective marketing messages Increase patient safety using “single view of patient” Drive up clinicianal operational efficiency Better attract and retain physicians Clinical Solution Operational Dashboard Better track against strategic and tactical business goals Provide executives a realtime view of the business
    7. 7. What Technologies Are Most Often Used? <ul><li>Portal – compelling user experience, personalization, security, reuse, integration </li></ul><ul><li>Electronic Forms – data entry by employees and others, back-end process </li></ul><ul><li>Web Content Management – allow nurses, marketing professionals, and HR teams to enter content directly </li></ul><ul><li>Dashboards – integrate health analytics & databases & other data sources </li></ul><ul><li>Collaboration – secure messaging for eVisits, instant messaging between caregivers, common document stores across departments </li></ul><ul><li>Social networking (emerging) – external-facing patient communities, internal-facing physician communities </li></ul><ul><li>Other </li></ul><ul><ul><li>Identity & access management </li></ul></ul><ul><ul><li>Enterprise search </li></ul></ul><ul><ul><li>Enterprise content management </li></ul></ul><ul><ul><li>Analytics and data warehouse </li></ul></ul>
    8. 8. Example of a Horizontal Portal and Collaboration Platform Kaiser Permanente
    9. 9. Example of a Horizontal Portal and Collaboration Platform Trillium Health Centre
    10. 10. <ul><li>Goals </li></ul><ul><li>Provide patients access to health records </li></ul><ul><li>Build deeper relationships with patients & physicians </li></ul><ul><li>Improve patient satisfaction, safety, and outcomes through empowerment and transparency </li></ul>From Zero to Portal in 14 weeks—The Duke Medicine Patient Portal <ul><li>Business Drivers </li></ul><ul><li>Patient satisfaction </li></ul><ul><li>Operational efficiency – call center & registration (portal sponsored by Patient Revenue Mgt Org) </li></ul><ul><li>Patient safety </li></ul><ul><li>Drive online channel for routine transactions </li></ul><ul><li>Competitive advantage to attract new patients </li></ul><ul><ul><ul><ul><ul><li>“ We received applause in the Board Room from our Patient Advocacy Council” </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>-Pete L’Engle, Senior Program Manager, Duke Health </li></ul></ul></ul></ul></ul>
    11. 11.
    12. 17. Seven Common Characteristics of Successful Healthcare Portals <ul><li>Cultivated strong executive sponsors in IT and in the business </li></ul><ul><li>Explicitly defined desired business results and find ways to measure them </li></ul><ul><li>Identified “anchor tenant” pieces of functionality to drive adoption </li></ul><ul><li>Used “launch and learn” methods – 3-6 month dev cycles </li></ul><ul><li>Worked “outside in” – thought of a portal as a bridge between the way the users want to do business and the IT reality </li></ul><ul><li>Used the tools available – e.g., Portlet Factory, inter-portlet comms, web content management, forms builders, dashboards, etc </li></ul><ul><li>Took the time to establish a governance model </li></ul>“ It’s all about establishing a relationship with your users.”
    13. 18. IBM WebSphere Portal V6.1 – Respond Quickly To New Business Opportunities <ul><li>Site Wizard </li></ul><ul><li>Create new sites quickly without IT </li></ul><ul><li>Create a Virtual Portal </li></ul><ul><li>Enroll users </li></ul><ul><li>Import Portal content </li></ul><ul><li>Theme Customizer </li></ul><ul><li>Change the look - no coding required! </li></ul><ul><li>Change the banner: logo, color, typography, border, background </li></ul><ul><li>Change the typography: default size, color and style, headline size, color, etc. </li></ul><ul><li>Change the navigation: orientation, tab colors, tab text </li></ul><ul><li>Change the colors: page color or background, highlight color </li></ul><ul><li>Change the buttons: text, color, selected and unselected states </li></ul><ul><li>Show and hide footers, gutters, links, breadcrumbs, etc </li></ul>Empowering Business Users
    14. 20. 15 minutes later….
    15. 22. IBM WebSphere Portal V6.1 + WebSphere Portlet Factory 6.1 Respond Quickly To New Business Opportunities <ul><li>Web Application Integrator </li></ul><ul><li>Easily embed existing Web applications in WebSphere portal for greater value </li></ul><ul><li>Simplicity of iFrames without the drawbacks – No double header or dual navigation </li></ul><ul><li>HTML <script> tag executes and can “inject” markup for portal navigation, launch menu, and page breadcrumbs into Web app </li></ul><ul><li>Clicking on any Portal-specific navigation tab will take you back into Portal. Clicking on any Portal URL page tab will hit the underlying URL. </li></ul><ul><li>IBM WebSphere Portlet Factory V6.1 </li></ul><ul><li>New visual editing capability and enhancements speed portlet construction </li></ul><ul><li>Preview how portlets will be rendered on a portal page </li></ul><ul><li>Better Debugging Support </li></ul><ul><li>Improved Builder Selection interface/navigation </li></ul><ul><li>Includes integrations of Lotus products and IBM Accelerators </li></ul><ul><ul><li>Lotus Forms builder </li></ul></ul><ul><ul><li>REST support for Quickr & Connections </li></ul></ul><ul><ul><li>WebSphere Process Server integration sample </li></ul></ul><ul><ul><li>Expeditor/Notes 8 support </li></ul></ul><ul><ul><li>Portal Content Repository builder </li></ul></ul>
    16. 23. IBM WebSphere Portal V6.1 – Reduce deployment costs, complexity and maintenance <ul><ul><ul><li>Faster, more flexible staging-to-production operations </li></ul></ul></ul><ul><li>Site Management - Enhancements </li></ul><ul><li>Elimination of custom scripting/coding required pre-V6.1 </li></ul><ul><li>Reduced effort to move portal pages, content and their related artifacts </li></ul><ul><li>Support for multiple daily updates </li></ul><ul><li>Version-able and Archive-able, Workflow pluggable </li></ul><ul><li>Return to a previous version very quickly </li></ul><ul><li>Validate that a publish occurred correctly </li></ul><ul><li>Optionally use multiple JVMs for running your Portal </li></ul><ul><li>Isolate “untrusted” Portlets from Portal </li></ul><ul><li>Execute “mission-critical” Portlets in their own JVM </li></ul><ul><li>Enhanced scalability for “heavy” Portlets </li></ul>New Support for Distributed Servers, JVMs <ul><ul><ul><li>Offload portlets to better manage Portal performance </li></ul></ul></ul>Staging Development Production Integration
    17. 24. IBM Accelerators for WebSphere Portal Collaboration Learning Enterprise Suite Dashboard Process Self-Service Industry Content
    18. 25. IBM Content Accelerator Provides simplified, yet powerful, online Web content creation and management to business users - removing authoring bottlenecks. It helps improve productivity and allows organizations to keep Web content accurate, up-to-date and easy-to-find. CONTENT SEARCH DOCUMENT MANAGEMENT
    19. 26. IBM Content Accelerator 6.1 Helps customers keep websites up-to-date, accurate and in control. This solution delivers faster time-to-value, lowers operational costs, and improves the way in which companies do business through the web. Enterprise Search Collaborative Document Management Web Content Management + + Authoring Work Flow Management Integration Delivery <ul><li>Entitlement to latest offerings: </li></ul><ul><ul><li>Lotus Web Content Management 6.1 </li></ul></ul><ul><ul><li>Next Generation Document Management </li></ul></ul><ul><ul><li>IBM OmniFind Enterprise Edition 8.5 </li></ul></ul>
    20. 27. IBM Content Accelerator V6.1 Respond Quickly To New Business Opportunities <ul><li>Better content authoring experience </li></ul><ul><ul><li>Richer inline editing enables users to easily create folders, sites or site areas. </li></ul></ul><ul><li>Enhanced business user experience </li></ul><ul><ul><li>New improvements in authoring, security, and APIs </li></ul></ul><ul><li>Enables organizations to more easily build portal-based websites </li></ul><ul><ul><li>Simplified authoring templates are very useful for creating &quot;quick&quot; content (i.e. blogs) </li></ul></ul>Empowering Business Users
    21. 28. LensCrafters leverages IBM Content Accelerator to reach more customers
    22. 29. Customer Facing: Johnson & Johnson Portal and WCM manage JnJ web presence
    23. 30. Coming in Q4
    24. 31. Coming in Q4
    25. 32. Coming in Q4