IBM - Healthcare Portal Customer Briefing

Use of IBM Portal & Collaboration Technologies by Healthcare Providers Client 3 December 2008 Curtis M Ryan – Worldwide Portal Industry Sales Leader

Why Do Portal & Collaboration Products Matter to Healthcare Providers? Clinical Care Systems Lab/Medical Records Systems Imaging Systems Patient Admin Systems Financial & HR Systems Collaboration, e-mail e-learning - CME Patient enabled Systems Content (articles, manuals...) CPOE People Finding - expertise Patient View Clinician View Consumer View Employee View Pre – Admission Forms Marketing messages Bill Payment Patient Health Records Resources Common Portal Clinical Systems Access HR Self Service Secure Chat Quality Dashboards Find a doctor & schedule Job Info Get Medical Info CE/CME Learning Result: secure, collaborative, compelling patient-centric care

Examples of Patient Portals Built on IBM Portal & Collaboration Products King Faisal Cancer Center Memorial Health System Duke Medical Univ of Texas Cancer Therapy & Research Center Mayo Clinic Richardson Regional Medical Center Healthways UZ Gent University Hospital System Danish eHealth Portal

Examples of Clinical Solutions Built on IBM Portal & Collaboration Products AO Foundation Catholic Healthcare West

Examples of Operational Dashboards Built on IBM Portal & Collaboration Products AO Foundation Zorgveiling Clinique Notre-Dame de Grâçe University of Pittsburgh Medical Center

Benefits to Your Business Patient Portal Increase patient satisfaction by providing self-service Provide a channel for proactive patient self-care Deliver more effective marketing messages Increase patient safety using “single view of patient” Drive up clinicianal operational efficiency Better attract and retain physicians Clinical Solution Operational Dashboard Better track against strategic and tactical business goals Provide executives a realtime view of the business

What Technologies Are Most Often Used?

Portal – compelling user experience, personalization, security, reuse, integration

Electronic Forms – data entry by employees and others, back-end process

Web Content Management – allow nurses, marketing professionals, and HR teams to enter content directly

Dashboards – integrate health analytics & databases & other data sources

Collaboration – secure messaging for eVisits, instant messaging between caregivers, common document stores across departments

Social networking (emerging) – external-facing patient communities, internal-facing physician communities

Other

Identity & access management

Enterprise search

Enterprise content management

Analytics and data warehouse

Example of a Horizontal Portal and Collaboration Platform Kaiser Permanente

Example of a Horizontal Portal and Collaboration Platform Trillium Health Centre

Goals

Provide patients access to health records

Build deeper relationships with patients & physicians

Improve patient satisfaction, safety, and outcomes through empowerment and transparency

From Zero to Portal in 14 weeks—The Duke Medicine Patient Portal

Business Drivers

Patient satisfaction

Operational efficiency – call center & registration (portal sponsored by Patient Revenue Mgt Org)

Patient safety

Drive online channel for routine transactions

Competitive advantage to attract new patients

“ We received applause in the Board Room from our Patient Advocacy Council”

-Pete L’Engle, Senior Program Manager, Duke Health

http://ausgsa.ibm.com/%7Egdolsen/public/Files/HC/Providers/S03-Duke.zip

Seven Common Characteristics of Successful Healthcare Portals

Cultivated strong executive sponsors in IT and in the business

Explicitly defined desired business results and find ways to measure them

Identified “anchor tenant” pieces of functionality to drive adoption

Used “launch and learn” methods – 3-6 month dev cycles

Worked “outside in” – thought of a portal as a bridge between the way the users want to do business and the IT reality

Used the tools available – e.g., Portlet Factory, inter-portlet comms, web content management, forms builders, dashboards, etc

Took the time to establish a governance model

“ It’s all about establishing a relationship with your users.”

IBM WebSphere Portal V6.1 – Respond Quickly To New Business Opportunities

Site Wizard

Create new sites quickly without IT

Create a Virtual Portal

Enroll users

Import Portal content

Theme Customizer

Change the look - no coding required!

Change the banner: logo, color, typography, border, background

Change the typography: default size, color and style, headline size, color, etc.

Change the navigation: orientation, tab colors, tab text

Change the colors: page color or background, highlight color

Change the buttons: text, color, selected and unselected states

Show and hide footers, gutters, links, breadcrumbs, etc

Empowering Business Users

15 minutes later….

IBM WebSphere Portal V6.1 + WebSphere Portlet Factory 6.1 Respond Quickly To New Business Opportunities

Web Application Integrator

Easily embed existing Web applications in WebSphere portal for greater value

Simplicity of iFrames without the drawbacks – No double header or dual navigation

HTML <script> tag executes and can “inject” markup for portal navigation, launch menu, and page breadcrumbs into Web app

Clicking on any Portal-specific navigation tab will take you back into Portal. Clicking on any Portal URL page tab will hit the underlying URL.

IBM WebSphere Portlet Factory V6.1

New visual editing capability and enhancements speed portlet construction

Preview how portlets will be rendered on a portal page

Better Debugging Support

Improved Builder Selection interface/navigation

Includes integrations of Lotus products and IBM Accelerators

Lotus Forms builder

REST support for Quickr & Connections

WebSphere Process Server integration sample

Expeditor/Notes 8 support

Portal Content Repository builder

IBM WebSphere Portal V6.1 – Reduce deployment costs, complexity and maintenance

Faster, more flexible staging-to-production operations

Site Management - Enhancements

Elimination of custom scripting/coding required pre-V6.1

Reduced effort to move portal pages, content and their related artifacts

Support for multiple daily updates

Version-able and Archive-able, Workflow pluggable

Return to a previous version very quickly

Validate that a publish occurred correctly

Optionally use multiple JVMs for running your Portal

Isolate “untrusted” Portlets from Portal

Execute “mission-critical” Portlets in their own JVM

Enhanced scalability for “heavy” Portlets

New Support for Distributed Servers, JVMs

Offload portlets to better manage Portal performance

Staging Development Production Integration

IBM Accelerators for WebSphere Portal Collaboration Learning Enterprise Suite Dashboard Process Self-Service Industry Content

IBM Content Accelerator Provides simplified, yet powerful, online Web content creation and management to business users - removing authoring bottlenecks. It helps improve productivity and allows organizations to keep Web content accurate, up-to-date and easy-to-find. CONTENT SEARCH DOCUMENT MANAGEMENT

IBM Content Accelerator 6.1 Helps customers keep websites up-to-date, accurate and in control. This solution delivers faster time-to-value, lowers operational costs, and improves the way in which companies do business through the web. Enterprise Search Collaborative Document Management Web Content Management + + Authoring Work Flow Management Integration Delivery