DVG 2011 Jane Hart - social media in workplace learning

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DVG 2011 Jane Hart - social media in workplace learning

  1. 1. The impact of social media on workplace learning Jane HartCentre for Learning & Performance Technologies | Internet Time Alliance
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  3. 3. C4LPT, 2011 3
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  5. 5. Social media is a catalyst for change and we are moving into a new era of workplace learning
  6. 6. Top 100 Tools for Learning 2011 List compiled from the Top 10 Tools contributions of 531 learning professionals worldwide
  7. 7. 1 - Merging of personal, learning and working tools 2 - Individuals are doing “their own thing” 3 - Consumerization of IT
  8. 8. “Today already 47% of business technology users at North American and European companies report using one or more website(s) to do parts of their jobs that are not sanctioned by their IT department. We expect this number to grow to close to 60% in 2011 as frustrated workers work around IT to self-provision technology” How democratization of technology empowers employees, Forrester, 2011© C4LPT, 2011 8
  9. 9. “between one-third and two-thirds of your employees are meeting their needs by working around you” Jensen & Klein, Blind Spots, CLO Magazine, April 2011© C4LPT, 2011 9
  10. 10. how can IT and L&D deal with this? Should they .. Ignore it – it’s not important Ban it – it’s disruptive Embrace it – it’s an important aspect of learning in the workplaceC4LPT, 2011 10
  11. 11. C4LPT, 2011 11
  12. 12. who is using these tools? how are they using them? what can L&D do to support a broader approach to workplace learning?C4LPT, 2011 12
  13. 13. Smart WorkersC4LPT, 2011 13
  14. 14. What tools are they using?C4LPT, 2011 14
  15. 15. IMPROVING PRODUCTIVITY Finding content FINDING & USING Personal CONTENT Team productivityproductivity Keeping up to date with new content Sharing links, resources & ideas Co-creating content JOINING & BUILDING CREATING & SHARING NETWORKS & COMMUNITIES The Smart Worker’sC4LPT, 2011 Guide to Social Media CONTENT 15
  16. 16. www.C4LPT.co.uk/smartlearnersguide 16
  17. 17. 8 key featureshow the Smart Workeruses social media …and what L&D can do©C4LPT, 2011 17
  18. 18. 1 - The Smart Worker : recognises she learns continuously as she does her job “today’s work environment doesn’t tolerate learners stepping out of their workflow to learn unless it is absolutely vital to do so” Gottfredson, 2011 Integrate learning in the workflowC4LPT, 2011 18
  19. 19. 2 - The Smart Worker : wants immediate access to solutions to his performance problems “People don’t want to study a problem they want to solve it.”Create more useful/usable contentEncourage effective use of Social Web C4LPT, 2011 19
  20. 20. 3 - The Smart Worker : is happy to sharewhat she knows Tap into this growingphenomenon of sharingC4LPT, 2011 20
  21. 21. C4LPT, 2011 21
  22. 22. 4 - The Smart Worker : relies on a trusted network of friends and colleaguesC4LPT, 2011 22
  23. 23. “I’ve learned more in the last few weeks by monitoring this community than I have in the past year in class….. It’s an amazing group – I have seen discussions on questions I hadn’t thought about and received pointers towards great articles.” www.C4LPT.co.uk/join-a-community/C4LPT, 2011 23
  24. 24. 4 - The Smart Worker : relies on a trusted network of friends and colleagues Help individuals build their own Personal Knowledge Networks (PKNs) Help groups set up their own Communities of PracticeC4LPT, 2011 24
  25. 25. 5 - The Smart Worker : learns best with and from othersC4LPT, 2011 25
  26. 26. www.C4LPT.co.uk/shareandlearnC4LPT, 2011 26
  27. 27. Provide a framework for conversations and discussions to take placeEncourage others to set up learning communities 5 - The Smart Worker : learns best with and from othersC4LPT, 2011 27
  28. 28. 6 - The Smart Worker : keeps up to date with his industry and profession Help individuals with their Personal Knowledge Management Encourage others to curate content© C4LPT, 2011 28
  29. 29. 7 - The Smart Worker :constantly strives toimprove her productivityEncourage use of personal devicesCarry out workflow auditsOffer a performance consulting serviceC4LPT, 2011 29
  30. 30. 8 - The Smart Worker : thrives on autonomy "Human beings have an innate drive to be autonomous, self- determined and connected to one another. Control leads to compliance; autonomy leads to engagement A sense of autonomy has a powerful effect on individual performance and attitude.“ Encourage and support self-reliant learners /workers© C4LPT, 2011 30
  31. 31. Command & Control Encourage and Engage designing Training The Non-Training Approach supporting delivering learning managing 20% events continuously, in the workflow 80% and training performance use of the Social Web classroom job aids e-learning building PKNs building Communities of Practice “you know blended you’re in a real social e-learning creating and sharing content community of (learning working/learning collaboratively practice when it“Quantity is an communities) changes your improving productivityantiquated way practice” of measuring tests success” course completions changes in performance“I need a course” training services performance consulting “I have a problem” “the Civil Service wastes hundreds of millions of pounds every year – putting staff through training courses that “do not work””
  32. 32. www.C4LPT.co.uk/nta

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