VanAmburg Group Inc.  Who  We  Are
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VanAmburg Group Inc. Who We Are

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Who we are, How we can simplify your operations, help you build your organization, and help make your community prosperous.

Who we are, How we can simplify your operations, help you build your organization, and help make your community prosperous.

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VanAmburg Group Inc.  Who  We  Are VanAmburg Group Inc. Who We Are Presentation Transcript

  • -Who We Are,- -How We Can Simplify Your Operations,- -Help You Make Your Organization,- -Help Make Your Community Prosperous- VanAmburg Group Research, Planning, Marketing & Management Solutions “The best consultants in the country.” William J. Hill, President (retired), National Fuel Gas Distribution 3/31/2010 Copyright 2009 1
  • We’ve Implemented Thousands of Research Planning, Marketing & Client Communications Systems VanAmburg Group, Inc. Since 1977 MutualGravity, Inc. Since 2003 North American Marketing & Research North American Software Development Consultancy Firm managed by a team of 5 Combined we have entrepreneurs Started, owned & managed 11 businesses serving 165 industries in North/Central America & Europe Worked with over 3,000 clients, from Fortune 100 firms to start-up companies And our work has been featured by America’s media We have identified & brought $4 billion in new markets to our clients. (WEB 3/31/2010 Copyright 2009 CALENDER RED? 2
  • And Conducted 32 Years of Strategic Planning & Custom Research We have saved our clients millions of dollars & helped them make millions more by correctly 3/31/2010 Copyright 2009 targeting markets, products & 3
  • We Understand Customers & Customer Service We developed the customer satisfaction system for ServicEdge that determined part of every employee & contractor’s 3/31/2010 Copyright 2009 compensation 4
  • And Call Us Old Fashioned But We Understand Loyalty We consistently give 100%,treat every client with respect & maintain confidentiality of their information 3/31/2010 Copyright 2009 5
  • We Created A Software Platform Now Used By Thousands of Organization Managers 3/31/2010 Copyright 2009 6
  • You Can Manage Your Business From Anywhere With WebOfficeAngel Simplicity Manage your business & communications from any computer’s Internet browser anytime, anywhere. Power Entrepreneur or large firm collaboration, Teamwork next door or across the globe! Share resources: files, documents, calendars & more. Intranet portal Web email Instant messaging Live chat Calendaring Time tracking Contacts Freeform indexing Document management Customer relationship management Value Blazingly fast speed No contracts No software download No IT staff required No programming No start-up fees No server management Ad-free service Security Encrypted connections Stop viruses & spam 3/31/2010 Copyright 2009 7
  • WebCalendarAngel Provides The Basis For Your Regional Events Calendar Simplicity Unlimited calendars, accessible to authorized users anytime from any place. Power Teamwork next door or across the globe! Share time tracking Freeform indexing Link scheduled resources internally or through a website or eNewsletter Monitor content prior to publishing Create listings for tasks, meetings & events, sharing them instantly Establish event searches by activity, department, company or other criteria 3/31/2010 Copyright 2009 8
  • WebContentAngel Feeds News To Your Sites, Empowers Your Users & Frees Your IT Staff Easy Access Access content anytime from anyplace PC, Mac or Linux – Platform independent Download & Install NOTHING Log in with your browser – Firefox or IE Automatic secure encryption Simplicity Create content in an html-editor that allows for easy sharing a web publishing Easily generate Internet-ready copy Build-it wizards & no programming Role-based user security Power Utilize existing web-based material for feature rich subject matter Manage various types of content for flexible output Custom fields & relationship database 24/7 access Monitor content prior to publishing 3/31/2010 Copyright 2009 Support 9 Email, IM, Live, Phone
  • WebContactAngel Lets You Automate Your Newsletters Easy Access Access content anytime from anyplace PC, Mac or Linux – Platform independent Download & Install NOTHING Log in with your browser – Firefox or IE Automatic secure encryption Simplicity Simple build-it wizard Role-based user security No programming Schedule & stream content to eLetters, eNewsletters, websites, web calendars, media sources Direct content without special coding or programming skills Power Users manage their own eLetter subscriptions Template-driven Style sheet formatted 3/31/2010 Copyright 2009 10
  • WebSurveyAngel Lets Your Customers Speak Through Surveys, Polls, Forms, Tests & Directories Accomplish Almost Anything Interactive customer satisfaction systems Web forms: auto-add data to data tables Interactive online directories Automatic test scores Easy computer assisted data entry Easy Access PC, Mac or Linux – Platform independent Download & Install NOTHING Log in with your browser – Firefox or IE Simplicity Simple build-it wizard & No programming Survey templates & Role-based user security Ajax drag-and-drop features Power Custom fields & relational databases 24/7 real-time results & report generator Available unlimited surveys, questions & responses 3/31/2010 Copyright 2009 Support 11
  • We Combine Our Experience & Software Tools To Create Secure, Scalable, Real-Time Survey, Communication & Reporting Systems 3/31/2010 Copyright 2009 12
  • We Implement Real-Time Customer Response Networks Such as Hospital Patient Satisfaction Systems Management & board can securely access critical information from any computer as it happens 3/31/2010 Copyright 2009 13
  • We Provide The FullCircle Rewards Program For Retailers Across North America The unique & successful loyalty program • Available to restaurants, golf courses, hotels & retailers since 2008 • Standard & custom marketing campaigns using postal mail, email, text messaging & phone voice • Automated customer satisfaction system • Customer referral network • Personal member accounts • One screen system management • West coast Denny’s franchisee challenged our distributor to increase sales by 3% in 2 months & we increased sales by 30% - Over 50,000 members in 17 Denny’s Corporate is now testing states have already increased their transaction frequencies & purchases 3/31/2010 Copyright 2009 14
  • Here’s A Brief Overview Of Our Services Key Opportunity 1: Baseline Research Baseline research (qualitative & quantitative) can: 1. Assess target customer expectations and satisfaction benchmarks 2. Help management understand customer issues & opportunities 3. Determine the structures needed in real-time research & communications systems 4. As needed, conduct new product & market assessments 3/31/2010 Copyright 2009 15
  • Key Opportunity 2: Real-Time Research Automated customer research systems with immediate 24/7 access can 1. Determine satisfaction and 2. Help management understand customer issues & opportunities 3/31/2010 Copyright 2009 16
  • Key Opportunity 3: Real-Time Planning If desired, automated customer satisfaction data and other elements can enable management to quickly plan, evaluate, react, and communicate. Online planning systems can: 1. Easily involve large numbers of people in the process. 2. Educate participants to support valuable involvement 3. Provide management with real- time targeting & tracking 3/31/2010 Copyright 2009 17
  • Key Opportunity 4: Real-Time Communications & Marketing We Integrate Complete Web-Based & Traditional Marketing Solutions Real-time two-way communication systems can strongly increase customer/ constituent loyalty through multiple channels: 1. Postal mail 2. Email 3. Text messaging 4. Voice messaging 3/31/2010 Copyright 2009 18
  • Key Opportunity 5: Real-Time One-Click Management Automated management systems with dashboards customized to our clients’ needs can: 1. Synthesize islands of data 2. Present that data in a visually simple dashboard format 3. Make selected information easily available to all departments 4. Provide immediate, real-time top- level reporting and visual tracking of critical sales or operational activities & results 5. Enable drill-down access for customer relations to – Individual customer information – Easily taken actionable steps 3/31/2010 - Instant customer Copyright 2009 19
  • Our Systems Simply Work We guarantee reliability & confidentiality 3/31/2010 Copyright 2009 20
  • Let Us Help You Reach & Serve Your Markets Anyone Can Have An Idea Most Can Get It Manufactured Few Have the Key Distribution, Channel Relationships & Communication Systems To Sell It And Fewer Understand Their Customers Ongoing Needs, 3/31/2010 Copyright 2009 Expectations & Satisfaction 21
  • We Quickly Define The Entire Project 3/31/2010 Copyright 2009 22
  • And Work With Our Clients To Define The Optimum Approach 3/31/2010 Copyright 2009 23
  • Remember – Communications Work But Automated Communications Work For You 3/31/2010 Copyright 2009 24
  • We Have Invested Heavily to Understand Regional Communities & We Choose To Be Stakeholders In Our Communities 3/31/2010 Copyright 2009 25
  • Simplify Your Life Pick Your Partners Carefully To Complete Your Project On Time, On Budget & Exceeding Your Expectations Call Us Please David VanAmburg VanAmburg Group, Inc. 814-866-3600 David@VanAmburgGroup.com Explore More: VanAmburgGroup.com 3/31/2010 Copyright 2009 26