Unify Square UC Benefit Overview

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An overview presentation for RGS and Application integration of Lync Server 2010

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  • Here we see that Bruce has clicked the link from the notification. To the right you can see the Shift Workers that are available to help Todd address the feedpump issue. Notice the presence indicators for each shift worker.If we look at the Plant Floor web part we see that Pump 2 is overheating just as the IM notification indicated. Todd now has the opportunity to contact one of the shift workers based on availability and have them manually shut down the feed pump or in some cases based on system integration he could initiate a pump shutdown directly from the portal and notify the Shift Workers of the need for a repair in order to get things operational again.
  • Unify Square UC Benefit Overview

    1. 1. Unify2Overview for Lync Server 2010 Response Group and Application Integration <br />Daniel Jonathan Valik<br />Sr. UC Architect-Asia, Unify2<br />DValik@UnifySquare.com<br />
    2. 2. Microsoft Unified CommunicationsIncreased productivity through communications convergence<br />E-mail/Calendaring<br />Unified Inbox & Presence<br />Enterprise Telephony<br />Software Powered Communications<br />Across Devices<br />Across Networks<br />InstantMessaging<br />Audio, Video & Web Conferencing <br />Application Integration<br />Streamline Communications Between People and Organizations<br />Increase <br />Operational Efficiency & Flexibility<br />Amplify IT <br />Visibility and Control<br />Provide an Interoperable and Extensible Platform Now and for Your Future<br />
    3. 3. New Areas with Unified Communication <br />3<br />Call Center and Help Desk Scenarios <br />1<br />Knowledge Management<br />2<br />Information Search and Unified Inbox<br />3<br />Automated Workflows <br />4<br />Customer and Partner satisfaction <br />5<br />Reducing IT- Telecommunication complexity <br />6<br />UC in Line of Business Applications <br />7<br />
    4. 4. New Areas with Unified Communication <br />4<br />Response Groups and Workflows<br />1<br />Sharepoint and Skill based Search<br />2<br />Sharepoint and Unified Messaging by Exchange<br />3<br />Response and custom development<br />4<br />Web Integration <br />5<br />Power View from Unify² <br />6<br />UC Business Integration from Unfy² <br />7<br />
    5. 5. Examples<br />Our Mission: Accelerating Microsoft Unified Communications<br />Unify2 is a leader in providing global enterprises deploying Microsoft Unified Communications with services and solutions to set them up for long-term success<br />
    6. 6. OCS/Lync Contact Center Solutions<br />Response Group Service (RGS)<br />Out of the box for OCS 2007 R2 and Lync<br />Departmental IVR/ACD<br />Basic hunt group functionality, integrating presence<br />Simple workflow designer<br />Agents can be formal or informal users<br />Full Contact Center solution<br />Utilize Lync infrastructure & UC Platform<br />Custom built to Exxon Mobil needs/processes<br />Larger scale, functionality<br />Enhanced reporting and management<br />
    7. 7. Basic PBX features<br />(Basic Hunt group) <br />Add-on ACD solution<br />Fully featured<br />Additional licensing costs<br />Dedicated ACD<br />High scale<br />High Additional Costs<br />Response Group<br />Service 2007 R2<br /><ul><li>Huntgroups and basic IVRs
    8. 8. Integration with OCS/Lync presence
    9. 9. Speech recognition and TTS in 12 langs
    10. 10. Music on hold
    11. 11. Basic CDRs
    12. 12. Lync: Agent Anonymization
    13. 13. High Scale
    14. 14. High Availability
    15. 15. Advanced CDRs
    16. 16. Interop w/ LoB apps</li></ul>Response Group Service and Contact Centers<br /><ul><li> Supervisor
    17. 17. Live views
    18. 18. Advanced CDRs</li></ul>Internal helpdesks, Small CCs<br />Large CCs<br />
    19. 19. Streamline Communications Anywhere Access with Right Person, Right Now Communications<br />“Anywhere Access” for Mobile and Teleworkers <br /><ul><li>Find the right person, right now, based on presence status
    20. 20. View e-mail and documents securely from any device
    21. 21. Call to hear & respond to e-mail and voice mail messages
    22. 22. View e-mail and documents securely with a VPN-less connection</li></ul>“Click to Communicate” from Within Applications<br /><ul><li>Connect to e-mail, voice mail, calendaring, instant messaging, </li></ul> audio, video and/or web conferencing <br /><ul><li>Place & receive calls from your computer or ‘ring all’
    23. 23. Extend business applications with information access and self service</li></ul>Conferencing to Reduce Travel & Enhance Productivity & Retention<br /><ul><li>Bring together geographically distributed employees simultaneously and securely
    24. 24. Connect with rich media application sharing & two-way multi-party video and VoIP
    25. 25. Start web/audio conferences with a single click or schedule right from within Outlook
    26. 26. Increase productivity & reduce travel to support environmental sustainability policies</li></li></ul><li>Flexible Billing/Chargeback Model<br />9<br /><ul><li>Implement a billing/chargeback model appropriate to your specific needs
    27. 27. PowerView 2.0 supports 3 billing models (flat-fee, usage-based and carrier billing)
    28. 28. Usage-Based: Based on the modalities used</li></ul>Simplify Lync<br />Billing/<br />Chargebacks<br />
    29. 29. Drilldown by Geography to User Billing Summary<br />10<br /><ul><li>Drilldown from Geography  User Summary  User Details  Call Details</li></ul>Simplify Lync<br />Billing/<br />Chargebacks<br />
    30. 30. DASSAULT<br />SYSTEMES<br />3DLive<br />Dassault Systemes<br />
    31. 31. Higher Visibility, Improved Decision-Making<br />
    32. 32. Thank you <br />© 2010 Unify Square, Inc. All rights reserved. <br />Microsoft, Office Communications Server and other product names are or may be registered trademarks and/or trademarks of other companies.<br />
    33. 33. Examples<br /><ul><li>Microsoft Support for Contact Center Projects (Funding)
    34. 34. Sample Contact Center Application
    35. 35. Part of past MS team will join Unify² for Contact Center Development, etc. </li></ul>Unify2 is a leader in providing global enterprises deploying Microsoft Unified Communications with services and solutions to set them up for long-term success<br />

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