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Unify Square UC Benefit Overview
 

Unify Square UC Benefit Overview

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An overview presentation for RGS and Application integration of Lync Server 2010

An overview presentation for RGS and Application integration of Lync Server 2010

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  • Here we see that Bruce has clicked the link from the notification. To the right you can see the Shift Workers that are available to help Todd address the feedpump issue. Notice the presence indicators for each shift worker.If we look at the Plant Floor web part we see that Pump 2 is overheating just as the IM notification indicated. Todd now has the opportunity to contact one of the shift workers based on availability and have them manually shut down the feed pump or in some cases based on system integration he could initiate a pump shutdown directly from the portal and notify the Shift Workers of the need for a repair in order to get things operational again.

Unify Square UC Benefit Overview Unify Square UC Benefit Overview Presentation Transcript

  • Unify2Overview for Lync Server 2010 Response Group and Application Integration
    Daniel Jonathan Valik
    Sr. UC Architect-Asia, Unify2
    DValik@UnifySquare.com
  • Microsoft Unified CommunicationsIncreased productivity through communications convergence
    E-mail/Calendaring
    Unified Inbox & Presence
    Enterprise Telephony
    Software Powered Communications
    Across Devices
    Across Networks
    InstantMessaging
    Audio, Video & Web Conferencing
    Application Integration
    Streamline Communications Between People and Organizations
    Increase
    Operational Efficiency & Flexibility
    Amplify IT
    Visibility and Control
    Provide an Interoperable and Extensible Platform Now and for Your Future
  • New Areas with Unified Communication
    3
    Call Center and Help Desk Scenarios
    1
    Knowledge Management
    2
    Information Search and Unified Inbox
    3
    Automated Workflows
    4
    Customer and Partner satisfaction
    5
    Reducing IT- Telecommunication complexity
    6
    UC in Line of Business Applications
    7
  • New Areas with Unified Communication
    4
    Response Groups and Workflows
    1
    Sharepoint and Skill based Search
    2
    Sharepoint and Unified Messaging by Exchange
    3
    Response and custom development
    4
    Web Integration
    5
    Power View from Unify²
    6
    UC Business Integration from Unfy²
    7
  • Examples
    Our Mission: Accelerating Microsoft Unified Communications
    Unify2 is a leader in providing global enterprises deploying Microsoft Unified Communications with services and solutions to set them up for long-term success
  • OCS/Lync Contact Center Solutions
    Response Group Service (RGS)
    Out of the box for OCS 2007 R2 and Lync
    Departmental IVR/ACD
    Basic hunt group functionality, integrating presence
    Simple workflow designer
    Agents can be formal or informal users
    Full Contact Center solution
    Utilize Lync infrastructure & UC Platform
    Custom built to Exxon Mobil needs/processes
    Larger scale, functionality
    Enhanced reporting and management
  • Basic PBX features
    (Basic Hunt group)
    Add-on ACD solution
    Fully featured
    Additional licensing costs
    Dedicated ACD
    High scale
    High Additional Costs
    Response Group
    Service 2007 R2
    • Huntgroups and basic IVRs
    • Integration with OCS/Lync presence
    • Speech recognition and TTS in 12 langs
    • Music on hold
    • Basic CDRs
    • Lync: Agent Anonymization
    • High Scale
    • High Availability
    • Advanced CDRs
    • Interop w/ LoB apps
    Response Group Service and Contact Centers
    • Supervisor
    • Live views
    • Advanced CDRs
    Internal helpdesks, Small CCs
    Large CCs
  • Streamline Communications Anywhere Access with Right Person, Right Now Communications
    “Anywhere Access” for Mobile and Teleworkers
    • Find the right person, right now, based on presence status
    • View e-mail and documents securely from any device
    • Call to hear & respond to e-mail and voice mail messages
    • View e-mail and documents securely with a VPN-less connection
    “Click to Communicate” from Within Applications
    • Connect to e-mail, voice mail, calendaring, instant messaging,
    audio, video and/or web conferencing
    • Place & receive calls from your computer or ‘ring all’
    • Extend business applications with information access and self service
    Conferencing to Reduce Travel & Enhance Productivity & Retention
    • Bring together geographically distributed employees simultaneously and securely
    • Connect with rich media application sharing & two-way multi-party video and VoIP
    • Start web/audio conferences with a single click or schedule right from within Outlook
    • Increase productivity & reduce travel to support environmental sustainability policies
  • Flexible Billing/Chargeback Model
    9
    • Implement a billing/chargeback model appropriate to your specific needs
    • PowerView 2.0 supports 3 billing models (flat-fee, usage-based and carrier billing)
    • Usage-Based: Based on the modalities used
    Simplify Lync
    Billing/
    Chargebacks
  • Drilldown by Geography to User Billing Summary
    10
    • Drilldown from Geography  User Summary  User Details  Call Details
    Simplify Lync
    Billing/
    Chargebacks
  • DASSAULT
    SYSTEMES
    3DLive
    Dassault Systemes
  • Higher Visibility, Improved Decision-Making
  • Thank you
    © 2010 Unify Square, Inc. All rights reserved.
    Microsoft, Office Communications Server and other product names are or may be registered trademarks and/or trademarks of other companies.
  • Examples
    • Microsoft Support for Contact Center Projects (Funding)
    • Sample Contact Center Application
    • Part of past MS team will join Unify² for Contact Center Development, etc.
    Unify2 is a leader in providing global enterprises deploying Microsoft Unified Communications with services and solutions to set them up for long-term success