Unify² Power View 3.0 For Microsoft Lync Server 2010

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Unify² Power View 3.0 For Microsoft Lync Server 2010

  1. 1. Strategy Architecture SolutionsA Comprehensive Reporting/Billing Solution for Lync/OCS © 2011 Unify Square, Inc. All rights reserved. © 2011 Unify Square, Inc. All rights reserved.
  2. 2. Agenda  Unify2 Overview  Customer Billing/Reporting Requirements  PowerView Overview  Architectural Overview  Sample Reports  Demonstration  Roadmap/Release Plans  Q&A 2 © 2011 Unify Square, Inc. All rights reserved.
  3. 3. Unify2 Services Span Every Phase of UC AdoptionBusiness Cisco & OCS Architecture Deployment Training BusinessCase • Mixed Cisco/OCS & Planning & • OCS & Voice Process• Business Case Deployments • Global Operations Training Integration for OCS & Voice • Migration from Architecture • UC Voice Ignite • OCS, Voice, and • Identifying• TCO Cisco Design (OCS, re-deliveries Exchange Transformation• ROI • Cisco Voice, deployment • Enterprises & al Interoperability Exchange) Partners Opportunities• Cisco • Operational Lab • OCS • Custom training comparison processes for • Prototyping • Architectural Architecture: large • Building & Design Pools, Edge, deployments Deploying • Cisco-OCS Policy • Voice Quality Business Workshops, ADS, • Global Voice Process • Deep and Assessments Architecture: Solutions troubleshooting PBX connectivity, SIP • OCS Extensions Trunking, Gateways • Exchange Architecture Design 3 © 2011 Unify Square, Inc. All rights reserved.
  4. 4. Customer Reporting Needs Describe the status of your current Lync/OCS rollout. What is your current reporting solution? What are your high level reporting requirements? Do you have a requirement for billing/chargebacks or ROI/Cost Savings reports? 4 © 2011 Unify Square, Inc. All rights reserved.
  5. 5. PowerView: A Comprehensive Reporting/Billing Solution for Lync/OCS Track Lync/OCS Usage Across Entire Enterprise Drive Lync Track Adoption of Lync Workloads and Features Usage Track deployment by Geography or Organization Structure Track Device & Client usage, by geography or organization Optimize Lync User Client Usage and Configured Users reports (send emails) Operations Manage Agents and track Response Group Call Patterns Track Migration from OCS to Lync Clients Estimate cost savings for Lync/OCS web & dial-in conferencing Track Lync Estimate cost savings due to reduced travel and lost time ROI Compare usage trends by organization and regions Track trends over time Simplify Lync Flexible Carrier Billing Model for tracking PSTN charges Billing/ Detailed Billing Reports per Department and User Chargebacks Flexible PSTN Billing by Gateway/Location and Dialed Region Identify top “N” Users by Call Patterns by Region, Department © 2011 Unify Square, Inc. All rights reserved.
  6. 6. PowerView: A Data Warehouse forLync/OCS Reporting Aggregates Data across Lync/OCS versions and pools  Simultaneous reporting for Lync 2010 and OCS 2007 R2 Aggregates Data from Multiple Sources  Enterprise & User Data from Active Directory or other sources  Imports Service Provider’s Rate Tables for Billing  Enterprise configuration data for cost savings and billing Optimized for Business Reporting and Business Intelligence  Augments Lync’s raw CDR transactional data  Correlates data with enterprise organizational and geographical topologies Simplistic view optimized for business reporting Scalable and Extensible  Query historical data spanning months or years of deployment (spanning releases)  Leverage data warehouse business views for custom reporting or analysis 6 © 2011 Unify Square, Inc. All rights reserved.
  7. 7. PowerView 3.0 Architecture PowerView Components Active Directory PowerView Custom Data Administrators Sources PowerView PowerView PowerView Data Data Reporting Importer Organizer Services PowerView Users SP Billing Tables & Configuration Data SQL Server 2008Enterprise Pool A Report Builder 2.0 Visual Studio : PowerView Business Intelligence Data Warehouse Development Studio PowerView Authors OCS 2007 R2 CDR DB(s) Enterprise Pool B SQL Server 2008 Reporting Services SQL Server 2008 Integration Services Lync 2010 CDR DB(s) © 2011 Unify Square, Inc. All rights reserved.
  8. 8. PowerView’s Organizational and Geographical Classification Hierarchies PowerView is customized to map organizational structure from Active Directory or other sources to PowerView’s data warehouse Enables enterprises to view reports based on their unique business structures Leverage via report filters (2 levels of geography classification hierarchy is shown)• Leverage in drilldowns (3 levels of organization and 4 levels of geography classification hierarchies are shown) 8 © 2011 Unify Square, Inc. All rights reserved.
  9. 9. PowerView Report Viewer Easy access to reports via web-based Report Viewer Additional functionality available through Report Manager Interface 9 © 2011 Unify Square, Inc. All rights reserved.
  10. 10. User Trend Report Drive Lync Usage  Monitor deployment effectiveness  Track adoption of Lync over time  Distinguish between enabled and active users for Voice and IM  Builds history of deployment by aggregating AD and CDR data  Filter by Organization or Geography  Geography to be customized to customers geographical breakdown (e.g. Region, Country, State, Building) 10 © 2011 Unify Square, Inc. All rights reserved.
  11. 11. Usage Trends by Modality Drive Lync Usage  Helps compare the effectiveness of the deployment across the enterprise  Determine the ACTUAL vs. documented user model  Right-size your network investments  May reduce server/ infrastructure requirements  Filter by organization or geography to discover best practices and opportunities for improvement  Identify where video is effective  Identify high voice usage locations  Identify high application-sharing organizations 11 © 2011 Unify Square, Inc. All rights reserved.
  12. 12. Voice Call Trends Drive Lync Usage  Call trends for both inbound and outbound PSTN calls  Track the increase in remote workers over time  Informs of possible reduction of office space requirements  Increase in remote usage may indicate more communication across the teams during non- standard business hours  Track increase in federation communications over time  Suggests decrease in other communication investments over time  Increases may indicate improvements in partner relationship effectiveness 12 © 2011 Unify Square, Inc. All rights reserved.
  13. 13. OptimizeLync Adoption Report Lync/OCS Operations  Track movement from OCS to Lync clients for Lync 2010 rollout  Filter by Geography and Organization to view how the rollout is going across various groups/locations  View by Day, Week, Month or Quarter to enable detailed tracking 13 © 2011 Unify Square, Inc. All rights reserved.
  14. 14. OptimizeUC Call Breakdown by Client Lync/OCS Operations  Determine client softphone and IP phone usage  Optimize/reduce actual device investment based on actual usage patterns  Significant cost savings by:  Avoiding purchasing of IP Phones for some users  Redeploying infrequently- used IP phones 14 © 2011 Unify Square, Inc. All rights reserved.
  15. 15. OptimizeResponse Group Trend Reports Lync/OCS Operations  Track adoption of usage of response groups  Track call volume  Align response group resourcing based on call volume  Leverage for managing response group resources  Filter by response group • Select 1 or more response groups and view call volume 15 © 2011 Unify Square, Inc. All rights reserved.
  16. 16. Conferencing Cost Savings Trends Track Lync ROI  Track cost savings by leveraging Lync/OCS conferencing based on:  A participant-minute savings rate over legacy conferencing  Reduced travel costs due to replacing in-person meetings  Opportunity cost savings due to reduced travel  Model fully configurable  View monthly savings and running total 16 © 2011 Unify Square, Inc. All rights reserved.
  17. 17. Simplify Lync Flexible Billing/Chargeback Billing/ Chargebacks Model Implement a billing/chargeback model appropriate to your specific needs PowerView 2.0 supports 3 billing models (flat-fee, usage-based and carrier billing) Flat-Fee: Per User/Per Month Charge 17 © 2011 Unify Square, Inc. All rights reserved.
  18. 18. Simplify LyncFlexible Billing/Chargeback Model Billing/ Chargebacks Implement a billing/chargeback model appropriate to your specific needs PowerView 2.0 supports 3 billing models (flat-fee, usage-based and carrier billing) Usage-Based: Based on the modalities used 18 © 2011 Unify Square, Inc. All rights reserved.
  19. 19. Simplify Lync Billing/ Flexible Billing/Chargeback Model Chargebacks Implement a billing/chargeback model appropriate to your specific needs PowerView 2.0 supports 3 billing models (flat-fee, usage-based and carrier billing) Based on the dialed number and the carrier rate table assigned to the gateway 19 © 2011 Unify Square, Inc. All rights reserved.
  20. 20. Simplify Lync Billing Summary by Geography or Billing/ Chargebacks Organization Drilldown on your enterprises organization structure (up to 4 levels) Navigate Organization Summary report or User Summary report 20 © 2011 Unify Square, Inc. All rights reserved.
  21. 21. Simplify Lync Billing Summary by Geography or Billing/ Chargebacks Organization Drilldown on your enterprise’s geography structure (up to 4 levels) Navigate Organization User Summary report 21 © 2011 Unify Square, Inc. All rights reserved.
  22. 22. User Summary Report Simplify Lync Billing/ Chargebacks Displays:  User info from AD  User configuration  Billing summary  P2P call List  Conference call list Access from:  Billing Drilldowns  Any SIP/TEL URI  PowerView Home Filters for:  SIP/TEL URI  To Number Patterns  PSTN/GW calls  Conference role(s)  Date range 22 © 2011 Unify Square, Inc. All rights reserved.
  23. 23. Simplify LyncUser Summary Report (cont.) Billing/ Chargebacks Displays tables for P2P and Conference Calls Various Sorting and Filtering options Navigate to:  Call Detail Reports for individual P2P and conference calls  Other User Reports  Carrier billing rates for the individual P2P calls P2P Call Summary shown below (actual dialed numbers are masked): 23 © 2011 Unify Square, Inc. All rights reserved.
  24. 24. Simplify Lync Sample PowerView Carrier Billing/ Chargebacks Billing Table Carrier billing based on called number and call duration E.g. A call to +355680124567 is a call to a mobile phone in Albania (country code 35) and is billed at $0.2296 per minute Rates can be customized for other currencies 24 © 2011 Unify Square, Inc. All rights reserved.
  25. 25. Top User Reports enable browsing Simplify Lync Billing/for optimal or against-policy use Chargebacks Look for top users based on calling patterns, use, etc. Filter by department, geography, dialed number, pool, etc. 25 © 2011 Unify Square, Inc. All rights reserved.
  26. 26. PowerView Reporting PowerView Reporting &Management Features Management Features  Export reports to variable formats  Word, PDF, XML, Comma Separated File, MHTML, etc.  Publish reports to a Web Page, SharePoint, or a file directory  Flexible Report Subscriptions  Set report parameters for individual needs and deliver reports via email or publish to a directory  Schedule reports to be run at particular times  Automatically create reports and cache them for fast retrieval  Build custom reports using Report Builder 26 © 2011 Unify Square, Inc. All rights reserved.
  27. 27. 27© 2011 Unify Square, Inc. All rights reserved.
  28. 28. Contact information Carlynn Bock, Director of Sales, Unify2, Inc. +1 (425) 865-0710 carlynn@unifysquare.com Duncan Blake Voice Architect Unify², Inc. +1 (425) 865-0707 dblake@unifysquare.com www.unifysquare.com 28 © 2011 Unify Square, Inc. All rights reserved.
  29. 29. Strategy Architecture Deployment Products © 2010 Unify Square, Inc. All rights reserved.Microsoft, Office Communications Server and other product names are or may be registered trademarks and/or trademarks of other companies. © 2011 Unify Square, Inc. All rights reserved.
  30. 30. 30© 2011 Unify Square, Inc. All rights reserved.
  31. 31. Travel Cost Savings• Summary report for total savings – Filter by organization, geography, etc. 31 © 2011 Unify Square, Inc. All rights reserved.
  32. 32. Response Group: Call Distribution 32 © 2011 Unify Square, Inc. All rights reserved.
  33. 33. Resp Group: Call Outcome Distribution• Track how calls are answered (or answered) by response group or time period 33 © 2011 Unify Square, Inc. All rights reserved.
  34. 34. Response Group Calls by Hour• Track the time of day calls come in (over time) 34 © 2011 Unify Square, Inc. All rights reserved.
  35. 35. Response Group: Calls by Agent• Track performance of individual agents 35 © 2011 Unify Square, Inc. All rights reserved.

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