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The Power Of Unified Communications Vision Confidential Version


I prepared this content for several talks and presentations for Unified Communications and Microsoft.

I prepared this content for several talks and presentations for Unified Communications and Microsoft.

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  • Microsoft unified communications technologies use the power of software to deliver complete communications—messaging, voice, and video—across the applications and devices that people use every day.Integrating the experiences you associate with the telephone—phone calls, voice mail, and conferencing—the work you do on a computer—documents, spreadsheets, instant messaging, e-mail, and calendars fundamentally change the way people work.We believe unified communications will transform business in the coming decade in the same way e-mail changed the business landscape in the 1990s.When phone services become software, are managed by a server, and are delivered to desktop applications, many interesting things happen.
  • > 1:0<OCS R2 LaunchIn February of this year we launched Office Communications Server 2007 R223,000 registered users at our virtual launch41 press articlesOver 100 partners participated at our virtual launchAnalyst It’s great to see how many analyst believe in the software based approach to Unified CommunicationsAmong companies considering UC adoption more than a third listed Microsoft OCS as the first option -Brent Kelly.Microsoft is solving enterprise communications problems – Marty Parker
  • > 1:0<OCS R2 LaunchIn February of this year we launched Office Communications Server 2007 R223,000 registered users at our virtual launch41 press articlesOver 100 partners participated at our virtual launchAnalyst It’s great to see how many analyst believe in the software based approach to Unified CommunicationsAmong companies considering UC adoption more than a third listed Microsoft OCS as the first option -Brent Kelly.Microsoft is solving enterprise communications problems – Marty Parker
  • > 1:30<Based on the interviews with the 15 existing Microsoft UC customers, Forrester constructed a TEI framework for a composite organization (see below), and the associated ROI analysis illustrating the financial impact areas. As seen in Table 1, the risk-adjusted ROI for the composite company is 563%.Internal and external collaboration is of highest importance.• With a dearth of candidates with sufficient skills in digital marketing, hiring qualified staff is difficult. The firm must make the most of its existing talent and maximize retention.• High-value workers are separated from each other geographically; 80% of them do not work at the headquarters office.• Client relationships are long-standing, thus offering impetus for deeper communications across firewalls. Nevertheless, most clients maintain relationships with several digital marketing agencies; new initiatives and even extensions of existing projects are frequently put up for competitive bid.• The organization is forward-thinking and readily adopts new technologies when the products can be demonstrated to provide business value.
  • > 1:00< 
  • Presenter can review this page for more detail -
  • OCS 2007 R2 will be available in February 2009Presenter can review this page for more detail -
  • Investment protection – keep existing phones while adding new devicesPromote IM sessions to voice & video conferencingUC experience inside & outside the enterpriseDevice Manufacturers:ASUSTek Computer LG-Nortel Co. LtdMicrosoft NEC CorpPlantronics IncPolycom IncSAMSUNGTatung CoViTELiX
  • Talking Points:In this presentation I provided you an overview of the most recent Exchange investments and innovations (namely Exchange Server 2007 and Exchange Server 2007 SP1), as well as a glimpse into our product investments for the next release (code named Exchange “14”). This roadmap slide offers you a brief timeline around the delivery of these various offerings. These dates are subject to changes, but as the last 12+ years have demonstrated, Exchange seeks to ship a high-quality, major product release every 2 to 4 years. As such, we are currently scheduled to deliver Exchange “14” in the second half of calendar year 2009. This calendar year (2008), Microsoft Online plans to make generally available Exchange Online (based on Exchange Server 2007). For more information, and a chance to test drive this service, visit Objective:Provide timeline roadmap of our recent and next generation Exchange Server releases. This is subject to change without notice and should only be shared under NDA, since we have not yet publicly disclosed Exchange “14”.
  • > 4:00<The other source of your economic impact will be by avoiding unnecessary cost such as:• Desktop telephone sets• PBX equipment• Unified Messaging systems Tape back-ups Fax machines• Antivirus, Antispam solutions Compliance solutionYou need to THINK DIFFERENTLY!


  • 1. Unified Communications, Microsoft
    Daniel Jonathan Valik
    Product Technical Specialist –
    Unified Communications
  • 2. Why Unified Communications?
  • 3. What Communications look like today in the workplace
    Inconsistent User Experience
    Separate Management and Security
    No Common Platform
    PSTN/VoIP phones
    E-mail & IM
    Multiple Directories
    Communications Overload | Disparate &Complex Networks | High Costs
    Microsoft’s Vision for Unified Communications
    Use the power of software to deliver complete communications - messaging, voice, and video - across the applications and devices that people use every day.
  • 4.
    • Wework in teams
    • 5. Wewanttoreachotherpeople easy
    • 6. Wedon´twanttouse 1000 toolsandprograms
    • 7. Wehaveto save costs!
    • 8. Today itiscriticaltohavetherightinformation
    • 9. Wewanttobe mobile withthe same access!
  • Momentum in Microsoft UC
    „…um die Vorgabe des Andritz Group Managements bezüglich Einsparungspotenzialen bei den Reise- und Telefonkosten umzusetzen, wurde das Projekt „Microsoft Office Communications Server 2007 (OCS)“ mit dem Schwerpunkt Audioconferencing und Informations-/Applikationssharing mit Erfolg durchgeführt. Die Andritz AG geht davon aus, dass sich das Projekt aufgrund der Einsparungen innerhalb von 6 Monaten amortisieren wird.“
    Alfred Reitmaier
    April 2009, Senior Manager Network & Communications
  • 10. Momentum in Microsoft UC
    Microsoft has extended its software approach into voice to provide a comprehensive solution offering with open plug-in interfaces to enable Web developers to develop innovative UC applications.
    Which UC Vendor Offers The Best Value Proposition?
    January 7, 2009
    Elizabeth Herrell (Forrester)
    When companies considering UC adoption were asked which vendor first came to mind, more than a third listed Microsoft OCS.
    WainhouseResearch (quoted in CRM Magazine article ‘Is Microsoft Winning the CRM race?”
    July 2008, E. Brent Kelly
    I think it's becoming completely clear that Microsoft is going to perform a long-term role in the unified communications market"
    Office Communications Server 'R2' Targets PBXes  (
    February 3, 2009 (R2)
    Brian Riggs (Current Analysis)
    Microsoft is solving enterprise communications problems differently.
    Microsoft OCS R2 Hits the Streets (No Jitter)
    February  9, 2009
    Marty Parker (UniComm Consulting)
  • 11. Economic Impact of UC
    The study shows the following benefits for a 4,000 employee organization over a 3 year period:
    The Total Economic Impact TM of Microsoft Unified Communications Products and Services”, A commissioned study conducted by Forrester Consulting on behalf of Microsoft.
  • 12. Unified Communications Ecosystem
    System Integrators
    Microsoft® RoundTable™, renamed the Polycom® CX5000 Unified Conference Station, will be available through Polycom and its extensive channel network
    Aspect celebrates one year anniversary of our global strategic alliance by delivering the UC capabilities to industry leaders such as Quicken Loans and Global Crossing
    Lenovo ThinkPad X301, T400 and T500 laptops are now optimized for Microsoft Office Communicator 2007
  • 13. Messaging
    • Instant Messaging
    • 16. Conferencing
    • 17. Enterprise Voice
    Identity & presence
    Microsoft Unified Communications
  • 18. How Companies Are Moving Forward
    Communications Platform
    Value-Added Feature Servers
    LCS / OCS
    Office System
    PBX / IP-PBX
    Smart Unified Clients
    Consistent Experience
    Streamlined Communication
    Operational Control
    Extensible VoIP Foundation
  • 19. Looking Ahead
    Complete software powered voice for all
    Optimizing voiceand conferencing
    Next generation communications formobile workers
    “This new release puts Microsoft on a rapid path to deliver voice software that does much more than a network PBX and with much less cost.”
    Stephen Elop, PresidentMicrosoft Business Division
    October 14, 2008
  • 20.
    • Streamlined Communications
    • 21. Click to communicate in Microsoft Office
    • 22. Deliver user-friendly VoIP capabilities
    • 23. Deliver Web/Audio/Video Conferencing
    • 24. Work together in real-time from anywhere
    • 25. Operational Control
    • 26. Centralize provisioning & simplify management
    • 27. Enterprise class security and compliance
    • 28. Professional-grade reliability and scale
    • 29. Software-powered VoIP Foundation
    • 30. Build on existing telephony infrastructure
    • 31. Deliver VoIP, Conferencing, IM on AD
  • 32. R2
    • Next-Generation Collaboration
    • 33. Dial-in audio conferencing
    • 34. Desktop sharing
    • 35. Persistent group chat
    • 36. Enhanced Voice and Mobility
    • 37. Attendant console and delegation
    • 38. Call ‘response group’ workflow
    • 39. SIP Trunking (direct OCS – PBX integration)
    • 40. Mobility and single number reach with OCS Mobile for additional mobile platforms
    • Virtual Conference Room Experience
    • 41. Persistent panoramic view
    • 42. Active voice and video switching
    • 43. Portable and flexible
    • 44. Easily move devices between rooms
    • 45. Record and playback complete meetings
    • 46. USB for Audio and Video
  • Devices: Optimized for Office Communications Server
    Jabra GN2000 USB Headset
    LG-Nortel USB Phone
    LG-Nortel IP Phone 8540
    Polycom CX100 Speakerphone
    Polycom CX400 Cordless Phone
    Jabra GN9350 Headset
    Polycom CX200 USB Phone
    Polycom CX700 IP Phone
    ViTELiX VX-100
    ViTELiX VX-200 Duo
    NEC UC USB Phone
    ASUS S7F Notebook
    LG-Nortel Bluetooth Headset
    Investment Protection: Keep existing phones while adding new devices
  • 47. SP1
    • Optimize for Software + Services
    • 48. Deliver e-mail archiving solution
    • 49. Better protect communications
    • 50. Manage inbox overload
    • Microsoft hosted enterprise messaging solution
    • 51. Centralized, Web-based configuration and admin
    • 52. Financially backed service level agreements
    • Public Folder access in Outlook Web Access
    • 53. Standby Continuous Replication (SCR)
    • 54. Additional Exchange ActiveSync Policies
    • Unified Messaging and more efficient collaboration
    • 55. Outlook experience from desktop to mobile
    • 56. Performance and scalability optimization
    Microsoft Exchange Roadmap
  • 57.
    • Unified Messaging
    • 58. Single Inbox for E-mail, Voice Mail, and Fax
    • 59. Speech-enabled auto attendant
    • 60. Voice Access from any telephone
    • 61. Anywhere Access
    • 62. Rich UX on the desktop, mobile, and web
    • 63. Quick access to people and resources
    • 64. Access to SharePoint content without a VPN
    • 65. Mobile Device Integration
    • 66. Office Outlook Mobile
    • 67. Device Policy Enforcement
  • 68. “14”
    • Increase operational flexibility
    • 69. Deployment flexibility
    • 70. Continuous availability
    • 71. Simplify Administration
    • 72. Streamline communications
    • 73. Manage Inbox overload
    • 74. Enhance Unified Messaging
    • 75. Anywhere Access and collaboration
    • 76. Deliver increased visibility and control
    • 77. Protect communications
    • 78. Compliance and archiving
  • Developer platform enhancements
  • 79. OCS 2007 Platform Architecture
    3rd Party Client Apps
    3rd Party Client Apps
    3rd Party Extensibility
    3rd Party Apps
    SIP Processing Language and Routing Extensibility
    3rd Party Apps
    3rd Party Apps
    3rd Party Apps
    3rd Party Apps
    3rd Party Apps
    Middle Tier
    Milan (Workflow)
    Wave 13 UCMA 2.0
    Ooty Signaling
    Ooty Media
    Ooty Speech
    Unified Communications Client API
    Wave 12 UCMA 1.0
    Office Communications Server
    SIP/SIMPLE Infrastructure
  • 80.
  • 81.
  • 82. 3DLive
  • 83. Communications Enabled Business Applications
    Visual Studio 2008
    UC Windows Workflow Foun-dation Activities
  • 84. Avoid Unnecessary Costs
    End user hard phone devices vs. soft phones
    Additional routers, switches and power backup
    Hardware Based IP Telephony Decision
    Think differently!
    Additional power to run and cool network gear
    Additional VPN equipment for remote workers
    Power Over Ethernet switches and cooling costs
  • 85. Questions? 
    © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
    The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.