Daniel Jonathan ValikSr. Program Manager – Unified CommunicationsGlobal Business Operations & Strategic Services (CSS)
• Deep penetration of broadband.                                         • Communication capabilities across the three    ...
Revenue                                                                                CPE• Revenue-Uplift via next genera...
The Next Generation Of Communication Collaboration And Social Networking
The Next Generation Of Communication Collaboration And Social Networking
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The Next Generation Of Communication Collaboration And Social Networking

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This is a short presentation about changes in IT and customer care. Good content if you have a conversation with customers or partners of your business.

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The Next Generation Of Communication Collaboration And Social Networking

  1. 1. Daniel Jonathan ValikSr. Program Manager – Unified CommunicationsGlobal Business Operations & Strategic Services (CSS)
  2. 2. • Deep penetration of broadband. • Communication capabilities across the three Anytime/Anywhere screens Communication is reality • Low cost barriers and broadband penetration drive video in TVs, Tablets and MobileBetween Millienials, the Generation of • A mobile and dispersed global workforcenow and Immediacy and “Simultasking” become dominant consumer • Over a billion mobile users 2015 purchasing power. • Complete adoption of UC by enterprises • Voice through your browser (IE) Communication enabled business • Personal Clouds processes proliferate
  3. 3. Revenue CPE• Revenue-Uplift via next generation • Simple interface for customers and partners interactions with customers! • Highly improved communication• Generation of better relationship between workflow between customer and Microsoft customers, partners and your company • Easier access of information• Become a reference and a weapon for the • Better Identification of customers and field partnersCost Savings Risks• Optimized communication costs • We miss the window of opportunity for growing• Federation of partnerships revenue• Replacement of cost intensive • We miss the trend and we’re not innovative legacy and third party systems

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