Curriculum Vitae Daniel Jonathan Valik International Version
PERSONAL INFORMATIONname: Daniel Jonathan Valik, ABM, MAS, MBAdate of birth: 15th January 1981current residence: United States of Amerika (USA)address: 3850 Klahanie Dr SE, Issaquah, WA 98029 Summerwalk at Klahanie16-101nationality: Austriaphone: Mobile (US): +14259884446e-mail: Daniel.Valik@Live.com (private)sip/IM: Davalik@Microsoft.combiography: http://bios/daniel.aspxsocial: find me on Linkedin.com/Daniel J. Valik find me on Xing.com/Daniel J. ValikLANGUAGESgerman: native languageenglish: fluentjapanese: basic, beginnerORGANISATIONSE-Business-Community Vienna, ClubComputer (www.clubcomputer.at), a contributor tohttp://blogs.technet.com/austria/, Wirtschaftsblatt, E-MEDIA, Regular Guest Speaker at WIFIAustria and University of Klagenfurt;ACTIVITIESAikido, Iaido, Kendo, Kyudo, Meditation, reading, traveling, food, history, philosophy, othercultures, art, dancing, writing, cooking, mountain climbing, water sports, etc.
EDUCATION09/2009 – 10/2010 MBA (Master of Business Administration for Change and Strategic Management), Alpen Adria University Klagenfurt09/2009 – 09/2010 MAS (Master of Advanced Studies for Change/Knowledge Management.), Alpen Adria University Klagenfurt/MOT09/2006 – 03/2009 ABM (Academic Business Manager, University course of instruction to General Business Management), WIFI Vienna09/1996 – 1999 CS/CD (Computer Science/Commerce Degree) Private School for Information Technology & Business Traders, ViennaQUALIFICATIONSMicrosoft Certified Trainer (2004-2011/active)Microsoft Certified Technical Specialist -Voice Technologies (OCS)Microsoft Certified Technical Specialist - Exchange ServerMicrosoft Certified Professional -Exchange Server DesignMicrosoft Certified Systems Administrator 2003Microsoft Certified Systems Engineer 2003Microsoft Certified Systems Engineer 2000Microsoft Certified Office Specialist 2003Microsoft Certified Professional (div. exams)English as a second language (WIFI Vienna, Smart Language Training)Japanese introduction (WIFI Vienna, Smart Language Training)
TRAININGS2010 – 2012 Scenario-Focused Engineering Seattle, WA. USA Technical Training at the Tech Ready Seattle, WA. USA UC @ Call Center, Contact Centers Seattle, WA. USA2008 – 2010 Technical Training at the Tech Ready 9/11 Seattle, WA. USA UC Voice Ignite Training (as Proctor) Prague, Chech Rep. Business Management Courses, Univ. Klagenfurt Klagenfurt, Austria TechData Forum “Mobility” (as guest speaker) Vienna, Austria TechNet briefings and product launch events Austria Microsoft marketing Big Days roadshow Austria UC launch events Austria2006 – 2008 Technical Training at the Tech Ready 2/4/6/7 Seattle, WA. USA UC Voice Ignite Training Barcelona, Spain Seminar “Account Planning” Microsoft Austria Presentation Training “Voice & Speech” Microsoft Austria Technical Specialist Academies Microsoft Austria Presentation Power Microsoft Austria Precise Question and Answering Microsoft Austria Microsoft Global Exchange 2006 Orlando, Florida USA Business English „Cambridge First Adv. WIFI Austria Certificate” Part II
AWARDSMicrosoft Team (EPG) Award for Business Development (book projects/autor act.),2010, http://www.microsoft.com/uc/de/at/Member of the high potential program of Microsoft Austria (ranking based on revenue,commitments and extra activities/success)2010Award for Competition – Microsoft Strategy (internal) whitepaper with Content of CiscoSystems and Microsoft’s UCC/Cloud and Mobile strategy, also content of the master thesis forthe MBA study, University Klagenfurt/MOT, Austria;2010Microsoft Team (EPG) Award for Mobile Projects (Windows Phone Initiative),2010, http://www.out-of-office.at/Microsoft Team (EPG) Award for Windows Mobile Projects,2009, Microsoft ReferencesMicrosoft Team (EPG) Award for Emerging Market Business (VoIP - UC/OCS Projects),2009, Unified CommunicationsExcellent Completion of the University course to Gen. Business Management,2008Microsoft Gold Star Award (first Nortel/Exchange 2007 Voice integration),2007
WORK EXPERIENCE10/2011 – present Sr. Program Manager - Unified Communications, Global Business Operations & Strategic Services Microsoft Corporation Headquarter Redmond, USA, http://www.microsoft.com As Sr. Program Manager for Unified Communications I drive the evolution and maintenance of the Global Business Operations & Strategic Services unified communications strategy. This includes gathering, consolidating and prioritizing business requirements from the supported programs and teams, as well as researching existing and emerging technologies and working with partner teams to determine how they should be leveraged as part of the overall customer support environment. This also includes mapping of business requirements to critical processes to identify opportunities to change processes and/or technology to ensure operational alignment between proactive, self-help and assisted support. Next to this I’m responsible to communicate the global UC strategy and deployment status updates to senior leadership and management, as well as ongoing readouts of measured effectiveness as part of a continual improvement process. For this I drive engagements and be the CSS primary point of contact with IT and third-party development vendors, as needed. It is also a goal to support the field sales with references about Lync and UC in Contact and Call Centers. My activities include partnering with several teams to deliver functionality to meet prioritized business requirements and owning the ongoing professional relationship. Also I ensure that CSS business requirements for supporting infrastructure, such as the Lync and Microsoft cloud platforms, are documented, prioritized and championed with the appropriate groups.
03/2011 – 10/2011 Sr. Architect for Unified Communications Technologies, APAC Region Unify2 Asia Pacific Pte. Ltd., http://unifysquare.com This position combines few interesting areas: As Architect at Unify² I´m responsible for sales, business development, project management and also for the solution design and the integration of UC technologies in international enterprise projects. In this field I´m working with international partners and customers in the APAC region and also with the global team at Unify² to develop new add-ons and extended solution for UC. Next to this I´m also responsible for competitive analysis and positioning in terms of Microsoft, Cisco, Google, Avaya, Siemens and other UCC platforms, communication, collaboration and mobile solutions. Unify² is a spin-off of Microsoft and the mission is to influence the communication & collaboration market as group of UC experts and to develop new add- ons for the Microsoft UC platform. Additionally Unify² provides a broad knowledge about other UC & Collaboration vendors and solutions like Cisco, Avaya, Siemens, IBM and Google.08/2006 – 03/2011 (4 years, 8 months) Sr. Product Technical Specialist - Unified Communicaitons & Mobility (TSP UC Core) Microsoft Austria GmbH, http://www.microsoft.com/austria/ As Sr. Product Technical Specialist for Unified Communications I was responsible for the integration and product design of UC technologies at our enterprise customers (EPG). I worked with international and local (Austria) partners and corporations to evangelize the Unified Communications solution. This was a solution selling position comprising technical, sales, marketing and business development activities. In this role I was also acting as kind of UC strategist in terms of competitive know how and market analysis (especially for Cisco, IBM, Google, Apple, Carrier-solutions, CTI/UM vendors and others). Additionally, I was responsible for acquiring new business partners for the UC market, enabling adoption of UC capabilities at customers, supporting deployment projects and consulting in change and business process optimization projects.
01/2010 – present (7 months) Author (next to Microsoft employment) Microsoft Austria GmbH, http://www.microsoft.com/uc/de/at/ First Book: "The Renaissance of Communication and Collaboration", Microsoft exclusive for customers and partners; date: October 2010, language German; link: Download E-Book from Microsoft Second Book: "Unified Communications (Telefonieren Sie noch oder kommunizieren Sie schon?)", MSPRESS; date: November 2010, language German and English; link: Amazon Third & Fourth Book about Unified Communications, Cloud Services, Mobile Technologies and Business Impact in planning for Beginning of 2012 (Project start 2011), Publishing international; powered by http://www.packtpub.com09/2005 – 08/2006 (1 year) Technical Specialist -Messaging & Operations, Infrastructure Group (TSP Messaging) Microsoft Austria GmbH, http://www.microsoft.com/austria/ As Technical Specialist for Messaging and Operations I was responsible for the integration and the product design of the Windows, Exchange, Identity platform and virtualization technology in our enterprise customer opportunities.12/2004 – 08/2005 (9 months) Product Solution Manager -Messaging & Integration MATERNA Information & Communications GmbH Vienna, http://www.materna.at As Product Solution Manager I was responsible for the area Unified Messaging and integration, for the customer opportunities, escalation management, and the partner collaboration and integration. Additional I was (with) responsible for product design, customer feedback and telecommunication market analysis.
04/2001 – 12/2004 (3 years, 9 months) System Engineer, Consultant, Trainer (MCT Degree) MATERNA Information & Communications GmbH Vienna, http://www.materna.at As System Engineer I was responsible for the design, integration, support and part of the product design of the Materna communication solution suit (Unified Messaging, VoIP, IVR, WAP, MMS, FSMS, FAX, Voicemail, CTI, PBX/CISCO) based in Austria, Germany, Italy and Hungary.01/2001 – 03/2001 (3 months) Solution Specialist, Administrator TCP Phone Vienna As Solution Specialist and Administrator I was responsible for the Microsoft Windows and Linux Debian platform administration.08/1999 – 02/2000 (7 months) Internal IT Service, Sales Media Markt Vösendorf, http://www.mediamarkt.at/ In the internal IT service I worked as internal service technician and later additional in sales
REFERENCESMr. Marc Stolte, Sr. Director, World Wide Sales Strategy – ProductivityMicrosoft Redmond Campus, USA, firstname.lastname@example.org, +1 (425) 5384137Mr. Christian Maranitsch, Segment Director Western Europe Incubation SalesMicrosoft Western Europe Headquarters, email@example.com, +43 (664) 1927-440Ms. Yvonne Bettkober, Incubation Director for GE, CEE & MEAMicrosoft Corporation HQ, firstname.lastname@example.org, +41 (78) 844 66 76Mr. Gerald Six, Business Manager Microsoft Infrastructure and ServicesHewlett-Packard Gesellschaft m.b.H., email@example.com, +43 (664) 1009-253Mr. Mark McGregor, CEO of Leadership Center GmbHLeadership Center GmbH, Mail@MarkMcGregor.ch, +41 (79) 436 5719Mr. Thomas Putz, Manager Portfolio DevelopmentKapsch BusinessCom AG, Thomas.Putz@Kapsch.net, +43-(664)-6285459Mr. Jochen Kunert, Managing Director Unify² EMEAUnify² Germany GmbH, Jkunert@unifysquare.com, +49 (171) 7471844Mr. Prof. Dr. Robert Neumann, DirectorM/O/T School of Management, Organizational Development and Technology,Robert.Neumann@Uni-Klu.ac.at, +43-(664)-3375093Mr. Gerhard Reinhold, Regional Sales Director D-A-CHDialogic Germany GmbH, Gerhard.Reinhold@dialogic.com, +491723011876