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TML Annual Conference Presentation


Presentation from the TML Annual Conference in Corpus Christi, Texas.

Presentation from the TML Annual Conference in Corpus Christi, Texas.

Published in Technology
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  • Phil’s Slide
    A little history about Manor.
    Manor is a small community of roughly 5,800 people, just on the outskirts of Austin, Texas.
    Maybe some interesting facts?
  • Phil
    With traditional means of communication, you are unaware of who receives your message.
  • Phil
    With web 2.0, you know who your audience is and you can even track how your initial message is continuing to spread.
  • Qr-codes should not replace print media, only compliment print media
  • Now, I know in the guide it says this is not a technical presentation, so I’ll try to keep this part as brief as possible.


  • 1. Power to the People: Using Technology ForPower to the People: Using Technology For Government/Citizen InteractionGovernment/Citizen Interaction Phil Tate & Dustin Haisler Twitter Handles @dustinhaisler, @cityofmanor, @manorlabs
  • 2. - About Manor - Gov 2.0 Overview - Manor’s Gov 2.0 Programs - Can It Be Replicated? - Where To Start Overview
  • 3. About Manor
  • 4. Where is Manor, Texas?
  • 5. MANOR TECHNOLOGY Just Four Years Ago....
  • 6. Gov 2.0 Overview
  • 7. Gov 2.0Gov 1.0 by Kecko  by mlovitt 
  • 8. Traditional Means of Communication CITY GOVERNMENT Gov 1.0
  • 9. Communication With Gov 2.0 CITY  GOVERNMENT Gov 2.0
  • 10. Manor’s Gov 2.0 Programs
  • 11. in·no·va·tion • –noun • 1. something new or different introduced • 2. the act of innovating; introduction of  new things or methods. Internal or External?
  • 12. Is The Crowd Wise? Flickr:mararie  Yes, But They Need Direction
  • 13. Current Government Innovation?
  • 14. Manor’s Innovation Process 1 2 3 4
  • 15. The Platform
  • 16. Step 1- Submit Idea 11 STAGE
  • 17. Ideas Are Vetted By Users 1 Step 2- Idea Vetted By Participants STAGE
  • 18. 2 Step 3- Reviewed By Department STAGE Is There Enough Information To Proceed? YES or NO
  • 19. 3 STAGE Step 3- Reviewed By Innovation Committee
  • 20. Ste 4 STAGE Step 4- Implemented or Aborted Flickr:camknows
  • 21. Innovation Process Recap
  • 22. What’s The Difference From Other Platforms?
  • 23. Powered By Ideascale
  • 24. Powered By Spigit
  • 25. How Do You Make It Sustainable? Answer: Game Mechanics
  • 26. Be Rewarded For Participation Users Receive “Innobucks” For Participation (Which Can Be Traded In For Real Products)
  • 27. How Are They Rewarded? • Innobucks – A virtual online currency that can be traded in for real tangible products and services from the Manor Labs storefront. • Users receive Innobucks in various quantities depending upon the action they complete. – For example: Users receive 5,000 Innobucks when submitting an idea for us to consider. Twitter @manorlabs Web
  • 28. What Are Some Of The Tangible Benefits? • $25 Gift Certificate To Restaurant • Ride-out With Chief of Police • Week Named In Your Honor • Be Mayor For A Day
  • 29. Ranking • Participants Are Also Ranked Based Upon Their Value To The System. • This ranking, which we call a “reputation,” is adjusted daily based on the other platform participants.
  • 30. Leaderboards
  • 31. What To Look For In A Platform? • Graduated Idea Advancement (Idea Funnel) • Mechanism That Encourage Sustainability (Game-Mechanics) • Idea Management Component (Project Management System)
  • 32. Sneak Peak At Version 2
  • 33. How Will Manor Labs Participate With OCW? • Manor Labs will reward Individuals For Participating in OCW Courses (“X” Innobucks Per Course) • Manor Labs will create a Certificate Program to encourage Open Courseware participation. • Publish 10 OCW courses by May 2012 – Examples: Urban Planning, Governmental Innovation, Persuasive Technology, etc. • Encourage other agencies to focus on empowering citizens with open education. Twitter @manorlabs Web
  • 34. How Else Can This Be Applied?
  • 36. What is a QR Code? • Stands for Quick Response (QR) Barcode • Is A 2-D Barcode That Can Be Decoded (Using Free Software) With Most Newer Model Camera Phones • QR Codes Have Different Levels Of Error Correction Built Into Them. Up To 30% Of The Image Can Be Covered Up Or Destroyed, While Still Having The Information Completely Readable. • Trackable (With URL Linking)
  • 37. 1-1-1 4-1-1-1 1-2-3-1 2-3-1-1 1-4-1-1 2-2-1-2 2-2-2-1 1-1-1-1-1-1 What’s Encoded? What’s Encoded? What’s Encoded?
  • 38. MANORMANOR DI GI TA L ST OP In-Field Example
  • 39. How To…
  • 40. How To Enable Your Phone To Read QR-Codes • Find A Compatible Reader For Your Phone – iPhone: “I-Nigma” in the App Store – Android: “Barcodes” in the Market – Or Try Going To From Your Phone. – If All Else Fails Go To For A Comprehensive List Of Other Compatible Readers • There are also numerous desktop readers (Quickmark, iCandy, etc.), and Google offers a free service to decode QR-code pictures if no reader is available.
  • 41. How To Make A QR Code? • Many Options Are Available: – Online Based Generators: • Google • I-Nigma • Touchatag • They Are All FREE!
  • 42. Manor’s SmartTour Program • 24 QR-Codes (15 Equipped with RFID) Currently Deployed. • Current Codes Are Deployed On City Projects, Places of Interest, City Buildings, and even a Lift Station. • Businesses/Developer Training Program • Pilot Testing 20 Additional QR-Codes Affixed To City Vehicles. Total Cost of Program (Phase 1)? $400.00
  • 43. Distributed 311 Program
  • 44. SeeClickFix
  • 45. 5555
  • 46. Social Media Program
  • 47. Image Soure: ETHAN BLOCH, Flowtown Data Source: PostRank 2007 2008 2009
  • 48. Total Cost= $0
  • 49. Just A Few Other Projects...
  • 50. Semantic Web
  • 51. Emergency Management 2.0
  • 52. Can It Be Replicated?
  • 53. Voice No Luke, it’s not “Helvetica“
  • 54. Document Management- Google Docs (Free) E-mail- Google Apps Standard (Free) Collaboration- Manymoon (Free)
  • 55. For More Information Visit Did I Mention It Was All Done In Under 1 Month!
  • 56. Where To Start?
  • 57. Ways To Start 1. Form an Internal Innovation Committee (Start Within Your Own Department) 2. Find A Platform To Help Harness/Manage Ideas 3. Start Small With R&D 4. Find Higher Education Institutions & Private Companies To Partner With 5. Cookie Cut (Learn What Others Have Done, And Apply It)
  • 58. Why Pass Power To The People? Closing Thoughts
  • 59. Any Questions? Thank You For Your Time Phil Tate City Manager Text “Haisler” To 50500 For My Contact Information Dustin Haisler Assistant City Manager & CIO Text “Tate” To 50500 For My Contact Information