Gov 2.0: Passing Power to the People<br />Dustin Haisler,  Assistant City Manager/CIO<br />Twitter Handles @dustinhaisler,...
Overview<br />Overview<br />- About Manor- Gov 2.0 Overview- Manor’s Gov 2.0 Programs- Can It Be Replicated?- Where To Sta...
About Manor, Texas<br />
Where is Manor, Texas?<br />
MANOR TECHNOLOGY<br />Just Four Years Ago....<br />
Gov 2.0 Overview<br />
Gov 2.0<br />Gov 1.0<br />by Kecko<br />by mlovitt<br />
Traditional Means of Communication<br />CITY<br />GOVERNMENT<br />Gov 1.0<br />
Communication With Gov 2.0<br />CITY <br />GOVERNMENT<br />Gov 2.0<br />
Manor’s Gov 2.0 Programs<br />
in·no·va·tion<br />–noun<br />1. something new or different introduced<br />2. the act of innovating; introduction of new ...
Is The Crowd Wise?<br />Flickr:mararie<br />Yes, But They Need Direction<br />
Current Government Innovation?<br />http://www.jpb.com/pictures/ipm_cartoon_multi.jpg<br />
Manor’s Innovation Process<br />1<br />2<br />3<br />4<br />
The Platform<br />www.ManorLabs.org<br />
Step 1- Submit Idea<br />STAGE<br />1<br />1<br />
Ideas Are Vetted By Users<br />Step 2- Idea Vetted By Participants<br />STAGE<br />1<br />
Step 3- Reviewed By Department <br />Is There Enough Information To Proceed?<br />YES or NO<br />STAGE<br />2<br />
Step 3- Reviewed By Innovation Committee<br />STAGE<br />3<br />
Step 4- Implemented or Aborted<br />STAGE<br />Flickr:camknows<br />4<br />
Innovation Process Recap<br />
What’s The Difference From Other Platforms?<br />
Powered By Ideascale<br />
Powered By Spigit<br />
How Do You Make It Sustainable?<br />Answer: Game Mechanics<br />
Rewarding Civic Participation<br />Users Receive “Innobucks” For Participation (Which Can Be Traded In For Real Products)<...
How Are They Rewarded?<br />Innobucks<br />A virtual online currency that can be traded in for real tangible products and ...
What  Are Some Of The Tangible Benefits?<br />$25 Gift Certificate To Restaurant<br />Ride-out With Chief of Police<br />W...
Leaderboards<br />
What To Look For In A Platform?<br />Graduated Idea Advancement (Idea Funnel)<br />Mechanism That Encourage Sustainability...
How Else Can This Be Applied?<br />
What is a QR Code?<br /><ul><li>Stands for Quick Response (QR) Barcode
Is A 2-D Barcode That Can Be Decoded (Using Free Software) With Most Newer Model Camera Phones
QR Codes Have Different Levels Of Error Correction Built Into Them. Up To 30% Of The Image Can Be Covered Up Or Destroyed,...
Trackable (With URL Linking)</li></li></ul><li>What’s Encoded?<br />1-1-1 4-1-1-1 1-2-3-1 2-3-1-1 1-4-1-1 2-2-1-2 2-2-2-1 ...
MANOR<br />DIGITAL STOP<br />In-Field Example<br />
Manor’s SmartTour Program<br />24 QR-Codes (15 Equipped with RFID) Currently Deployed.<br />Current Codes Are Deployed On ...
Distributed 311 Program<br />
SeeClickFix<br />
Social Media Program<br />
Can It Be Replicated?<br />
For More Information Visit<br />www.betacities.org<br />Did I Mention It Was All Done In Under 1 Month!<br />47<br />
Where To Start?<br />
Ways To Start<br />Form an Internal Innovation Committee (Start Within Your Own Department)<br />Find A Platform To Help H...
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Gov 2.0: Passing Power To The People

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Speech from October 18, 2010 at ICMA in San Jose, CA.

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Gov 2.0: Passing Power To The People

  1. 1.
  2. 2. Gov 2.0: Passing Power to the People<br />Dustin Haisler, Assistant City Manager/CIO<br />Twitter Handles @dustinhaisler, @cityofmanor, @manorlabs<br />
  3. 3. Overview<br />Overview<br />- About Manor- Gov 2.0 Overview- Manor’s Gov 2.0 Programs- Can It Be Replicated?- Where To Start<br />
  4. 4. About Manor, Texas<br />
  5. 5. Where is Manor, Texas?<br />
  6. 6. MANOR TECHNOLOGY<br />Just Four Years Ago....<br />
  7. 7. Gov 2.0 Overview<br />
  8. 8. Gov 2.0<br />Gov 1.0<br />by Kecko<br />by mlovitt<br />
  9. 9. Traditional Means of Communication<br />CITY<br />GOVERNMENT<br />Gov 1.0<br />
  10. 10. Communication With Gov 2.0<br />CITY <br />GOVERNMENT<br />Gov 2.0<br />
  11. 11. Manor’s Gov 2.0 Programs<br />
  12. 12. in·no·va·tion<br />–noun<br />1. something new or different introduced<br />2. the act of innovating; introduction of new things or methods.<br />Internal or External?<br />
  13. 13. Is The Crowd Wise?<br />Flickr:mararie<br />Yes, But They Need Direction<br />
  14. 14. Current Government Innovation?<br />http://www.jpb.com/pictures/ipm_cartoon_multi.jpg<br />
  15. 15. Manor’s Innovation Process<br />1<br />2<br />3<br />4<br />
  16. 16. The Platform<br />www.ManorLabs.org<br />
  17. 17. Step 1- Submit Idea<br />STAGE<br />1<br />1<br />
  18. 18. Ideas Are Vetted By Users<br />Step 2- Idea Vetted By Participants<br />STAGE<br />1<br />
  19. 19. Step 3- Reviewed By Department <br />Is There Enough Information To Proceed?<br />YES or NO<br />STAGE<br />2<br />
  20. 20. Step 3- Reviewed By Innovation Committee<br />STAGE<br />3<br />
  21. 21. Step 4- Implemented or Aborted<br />STAGE<br />Flickr:camknows<br />4<br />
  22. 22. Innovation Process Recap<br />
  23. 23. What’s The Difference From Other Platforms?<br />
  24. 24. Powered By Ideascale<br />
  25. 25. Powered By Spigit<br />
  26. 26. How Do You Make It Sustainable?<br />Answer: Game Mechanics<br />
  27. 27. Rewarding Civic Participation<br />Users Receive “Innobucks” For Participation (Which Can Be Traded In For Real Products)<br />
  28. 28. How Are They Rewarded?<br />Innobucks<br />A virtual online currency that can be traded in for real tangible products and services from the Manor Labs storefront. <br />Users receive Innobucks in various quantities depending upon the action they complete.<br />For example: Users receive 5,000 Innobucks when submitting an idea for us to consider.<br />
  29. 29. What Are Some Of The Tangible Benefits?<br />$25 Gift Certificate To Restaurant<br />Ride-out With Chief of Police<br />Week Named In Your Honor<br />Be Mayor For A Day <br />
  30. 30. Leaderboards<br />
  31. 31. What To Look For In A Platform?<br />Graduated Idea Advancement (Idea Funnel)<br />Mechanism That Encourage Sustainability (Game-Mechanics)<br />Idea Management Component (Project Management System)<br />
  32. 32. How Else Can This Be Applied?<br />
  33. 33.
  34. 34. What is a QR Code?<br /><ul><li>Stands for Quick Response (QR) Barcode
  35. 35. Is A 2-D Barcode That Can Be Decoded (Using Free Software) With Most Newer Model Camera Phones
  36. 36. QR Codes Have Different Levels Of Error Correction Built Into Them. Up To 30% Of The Image Can Be Covered Up Or Destroyed, While Still Having The Information Completely Readable.
  37. 37. Trackable (With URL Linking)</li></li></ul><li>What’s Encoded?<br />1-1-1 4-1-1-1 1-2-3-1 2-3-1-1 1-4-1-1 2-2-1-2 2-2-2-1 1-1-1-1-1-1<br />What’s Encoded?<br />http://www.cityofmanor.org/smartcodes/DF2342EFGKL39<br />What’s Encoded?<br />
  38. 38.
  39. 39.
  40. 40.
  41. 41. MANOR<br />DIGITAL STOP<br />In-Field Example<br />
  42. 42. Manor’s SmartTour Program<br />24 QR-Codes (15 Equipped with RFID) Currently Deployed.<br />Current Codes Are Deployed On City Projects, Places of Interest, City Buildings, and even a Lift Station.<br />Businesses/Developer Training Program<br />Pilot Testing 20 Additional QR-Codes Affixed To City Vehicles.<br />Total Cost of Program (Phase 1)?<br />$400.00<br />
  43. 43. Distributed 311 Program<br />
  44. 44. SeeClickFix<br />
  45. 45. Social Media Program<br />
  46. 46.
  47. 47.
  48. 48. Can It Be Replicated?<br />
  49. 49. For More Information Visit<br />www.betacities.org<br />Did I Mention It Was All Done In Under 1 Month!<br />47<br />
  50. 50. Where To Start?<br />
  51. 51. Ways To Start<br />Form an Internal Innovation Committee (Start Within Your Own Department)<br />Find A Platform To Help Harness/Manage Ideas<br />Start Small With R&D<br />Find Higher Education Institutions & Private Companies To Partner With<br />Cookie Cut (Learn What Others Have Done, And Apply It)<br />
  52. 52. Closing Thoughts<br />Why Pass Power To The People?<br />
  53. 53. Any Questions?Thank You For Your Time<br />Dustin Haisler<br /> Assistant City Manager & CIO<br />dhaisler@cityofmanor.org<br />Text “Haisler” To 50500 For My Contact Information<br />
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