Mef March25th
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Mef March25th

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    Mef March25th Mef March25th Presentation Transcript

      • Using VoIP to improve customer service, enhance employee productivity, simplify user management, and save money.
              • Midwest Entrepreneurs Forum
              • March 25 th , 2008
              • Mike Goodridge, [email_address]
              • Anup Manchanda, [email_address]
      • About Business Information Technologies, LLC…
          • Formed in November 2000, Business Information Technologies,
          • LLC. has been doing business in the Chicagoland area providing IT
          • consulting, design, implementation and management geared for
          • the SMB.
          • Network Services
          • Security Services
          • Mobile Messaging and Remote Worker Solutions
          • Proactive Network Monitoring and Management
          • Fault Tolerance and Redundancy Solutions
          • Data Protection, Storage and Recovery Systems
      • About Teleprime..
        • In Business since 1992. Offices in IL, TX, GA, CA, NJ, India.
        • Partners with Encore, Patton, Epygi, Cbeyond and others
        • Telecom Expertise in Networks, Test Measurement, Legacy to IP
        • Migration.
        • Partners with IIT in providing training on VoIP
        • Active Member, VPAC Council. Assisted in set up of VoIP Lab at
        • IIT by donating VoIP equipment. Provided Internship Projects to
        • Students of VoIP on VoIP related equipment and services, to
        • Evaluate, test and validate new products/services before bringing
        • to market.
      • Participation in VoIP Events at IIT
          • April 8 th , 2008 – 6:30pm.
          • VoIP Student Projects - 2008
          • April 21 st , 2008 – 6:30pm.
          • Garbage in, Garbage out- Preparing your network to handle VOIP.
          • October 23 rd -24 th , 2008
          • Fourth Annual VoIP Conference and Expo
          • http://voip.itm.iit.edu/events.html
    • What is VoIP? Voice-over-IP (VoIP) routes phone calls over an IP network, including private WANs as well as the public Internet. VoIP to VoIP calls can bypass the traditional public-switched telephone network (PSTN), resulting in cost savings and efficiency.
    • Benefits of VoIP: Eliminate or reduce intra-office toll charges. Reduce or Eliminate LD charges. Avoid service/ support contracts on existing PBX hardware Reduce expansion costs via lower costs for MACs Provide productivity benefits for remote and traveling workers who can be empowered with the same integrated capabilities as office workers
    • Cost Considerations of VoIP: - VoIP telecommunication hardware and software eg. IP phones - Network upgrades for possible quality of service and performance upgrades - Implementation labor and professional services - On-going support and administration labor
    • Potential Risks of VoIP: Quality of service/performance User training and adoption Administration and support skill levels and resources Proprietary vs. open systems interoperability
      • Why VoIP?
      • Current Communication Systems have:
        • Features hidden and difficult to use
        • No Control over MAC
        • No support for remote workers
        • Multiple locations costly and hard to manage
        • Upgrades and expansions too costly and unpredictable
        • Can’t justify retaining phone system expert on staff
        • Difficult maintaining communication between branch offices
        • Difficult to manage multiple phone numbers and voicemails
        • Too many messages all over the place – voice, cell, email
        • Multiple vendors make it difficult to manage invoicing
      • Premise-based PBX( Private Branch Exchange)
      • Onsite Phone Switch device that connects office telephones in a business with the public telephone network.
      • Route incoming calls to the appropriate extension in an office, and to share phone lines between extensions.
      • Over time, many functions have been added, such as automated greetings for callers using recorded messages, dialing menus, connections to voicemail, automatic call distribution (ACD), teleconferencing, and more.
      • Hosted PBX
      • Delivers PBX functionality as a service, delivered over a private network and/or the internet. The first hosted PBX was introduced to the market in late 1997 by Virtual PBX. Instead of buying PBX equipment, users contract for PBX services from a hosted service.
    • Advantages of Implementing a Premise Based Solution Employees in Office, Telecommute or Remote Detailed Reporting for calls, VM to all workers Support for all offices is centralized in one location Eliminate intra-office costs Cell phones and other phones can be integrated in the system Calls can ring at many extensions even at multiple locations to stay connected with customers Calls can be made from remote locations to customers Customize by extension eg. Time of day etc. Adjustable and expandable to meet the growth and needs of the client Have multiple businesses located on same PBX with different auto-attendants Multiple service providers can be provisioned with the system. Best use of the reliability of the PSTN and cost benefits of the ITSP’s Remotely managed
      • Considerations when deploying VoIP
        • Site survey
        • Analyze phone line needs
        • Redundancy and Backup
        • Network Assessment
        • Cut over in Mid-week
        • Training day before cut-over
      • Network Considerations for VOIP
      • Network Infrastructure Age
      • How old is the equipment you are trying to use?
      • (Hubs, Switches, Data Cabling, etc.)
      • Network Traffic
      • How many users are on your data network?
      • Are there data intensive applications being used?
      • Spam / Antivirus solutions in place?
      • Internet Connection (Managed, Public Broadband)
      • Do you have a managed T1? Unmanaged? DSL/Cable?
      • Unified Messaging Requirements
      • Do you want phone / Outlook integration?
      • Do you want faxes coming into email or via traditional means?
      • Do you want to receive or control your voicemails via email ?
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    • THE GLOBAL PHONE NETWORK IN A BOX Client List
    • THE GLOBAL PHONE NETWORK IN A BOX Solution Providers
          • Q&A?
      • Using VoIP to improve customer service, enhance employee productivity, simplify user management, and save money.
              • Midwest Entrepreneurs Forum
              • March 25 th , 2008
              • Mike Goodridge, [email_address]
              • Anup Manchanda, [email_address]