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Anup Vo Ip Conference 2005 Hostedvs Premise

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  • 1. VoIP Conference & Expo 2005 Hosted vs. Premise-Based Solution: Panel Discussion Anup M. Manchanda, Chair VP, Teleprime [email_address] 847-252-7100X301 Oct. 27th, 2005 URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information
  • 2.
    • Telecom and IP Technologies
    • “ Global Leader Solving Legacy to IP Migration”
    • About Teleprime
    • In Business since 1992. Offices in IL, TX, GA, CA, NJ, India.
    • Services and Products include systems engineering, signaling gateway products, network & test equipment, provisioning and on-site commissioning, legacy to IP migration.
    • Partners with Encore, Patton, Epygi, Concentric Telecom
    • Telecom Expertise in Networks, Test Measurement, Telecom Management
    • Partners with IIT in providing training on VoIP
    • Active Member, VPAC Council. Assisted in set up of VoIP Lab at IIT by donating VoIP and related equipment. Provided Internship Projects to Students of VoIP on VoIP related equipment and services.
    URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information
  • 3.
    • Telecom and IP Technologies
    • “ Global Leader Solving Legacy to IP Migration”
    • Current Phone Systems
    • Features hidden and difficult to use
    • No Control over MAC
    • No support for remote workers
    • Multiple locations costly and hard to manage
    • Upgrades and expansions too costly and unpredictable
    • Can’t justify retaining phone system expert on staff
    • Difficult maintaining communication between branch offices
    • Difficult to manage multiple phone numbers and voicemails
    • Too many messages all over the place – voice, cell, email
    • Multiple vendors make it difficult to manage invoicing
    URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information
  • 4.
    • Telecom and IP Technologies
    • “ Global Leader Solving Legacy to IP Migration”
    • Premise-based PBX( Private Branch Exchange)
    • Onsite Phone Switch device that connects office telephones in a business with the public telephone network.
    • Route incoming calls to the appropriate extension in an office, and to share phone lines between extensions.
    • Over time, many functions have been added, such as automated greetings for callers using recorded messages, dialing menus, connections to voicemail, automatic call distribution (ACD), teleconferencing, and more.
    • Hosted PBX
    • Delivers PBX functionality as a service, available over the PSTN and/or the internet. The first hosted PBX was introduced to the market in late 1997 by Virtual PBX. Instead of buying PBX equipment, users contract for PBX services from a hosted service.
    URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information
  • 5. URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information Source: Delphi Inc. Source: Delphi Inc. L=Low, M=Medium, H=High M H Mixed Technology H H Productivity M H Disaster Recovery M-H H 24/7 Support H H Web Integration M H Ease of Install H H Customer Support L H Open/Standards M-H M-H VoIP migration M H Scalability H H Reliability M-H M-H Advanced apps H H Feature Set Premise Hosted PBX Attribute Qualitative ratings of VoIP alternatives
  • 6. URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information In house staff or Remote Office Admin tool for MAC Operational Expenses IP, analog, and digital IP, analog, and digital Telephones Customer premises management U.S. is on-net Facilities/Reach Custom network design, Special Equipment No special Equipment, No new Capital Investment Remote User Features New investment, Installation required No new capital investment, Browser based Upgrades or New Features System Purchase $25-100K IP Phones, Router, No System or Infrastructure Capital Expense Premise Based Hosted Service Element
  • 7. Attribute Hosted PBX IP-PBX Scalability Essentially unlimited Typically 1-10K users Multisite Networking Uniform Dialing Plans Hard to Manage Dial Plans Full Feature Set Total Cost of Ownership Lower Cost of Outsourcing Higher Costs Overall: key+ Staff and support, Ltd. CPE choices Access(PRI vs. T1) Reliability, resiliency, Carrier-Grade Platforms Five 9s Reliable Cost borne by service provider Cost borne by enterprise Robust IP networking, including Use of Windows and other less-hardened geographic redundancy elements Source: Delphi Inc. URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information
  • 8. Hosted or Premise Based – Which is the better choice? Hosted Employees Telecommute “ Virtual office” vs. Main office High up-front costs are not acceptable On-Going Costs Needs of company may change Incoming call capacity is high No need for outside support for dedicated employees for PBX support. Need a complete set of features. Premise Based Employees physically in same office Higher Up-Front costs and lower or no monthly costs Little likelihood of change in company size Security URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information
  • 9. Questions to Panelists Do you need technical expertise to administer a hosted phone system? Can you guarantee voice quality? How? How do you address disaster recovery? Can remote workers get same features? How do you address Moves, Adds and Changes? What about future features and upgrades? How many people can be “instantly” conference called? URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information
  • 10. Questions to Panelists Can users integrate Outlook Contacts and calling features? What are your options if you lose dial tone at a location? Where does the dial tone originate? What happens to a site if connection to the IP network is lost? Challenges and Experiences with customers in migrating over to your solution? What about putting all your eggs in one basket with a Hosted Solution? E911 related issues with Hosted? What are the security risks of web based administration? URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information
  • 11. Questions to Panelists What are my choices of IP endpoints? Are these truly open, standards-based endpoints? What are my options for mobility solutions? How is e911 handled for a multi-site distributed organization? Beyond traditional PBX features, what enhanced communications features can I expect? How are features such as: Audio Conferencing, Video Telephony, Unified Messaging, and Presence priced and delivered to the end user? How is reliability addressed: Power failure, Network failure, Bandwidth Constraints, and Denial of Service attacks? URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information
  • 12. Questions to clients How closely tied to your business do you consider your communications systems? Do you consider communications to be a competitive advantage or a commodity? What will your application needs be? Basic contact center or speech enabled self service applications? Basic voice mail or unified messaging integrated with your email systems? Who calls the particular site that you’re considering hosting? Internal customers or external customers? Have you outsourced other applications before or is this your first application that you’ll source? URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information
  • 13. Questions to clients What are the skills of your team? Are you growing or shrinking your IT staff? How is your team funded? How important is security to your business? Are you regulated or under unique requirements due to SOX, etc. What is the age of your equipment? Can it be IP-enabled? What are the drivers to consider a change in your telephony system? What is the age/condition of the data network? Are you doing any IP Telephony today or is your network not yet ready? Who are your data carriers? URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information
  • 14. VoIP Conference & Expo 2005 Hosted vs. Premise-Based Solution: Panel Discussion Anup M. Manchanda, Chair VP, Teleprime. Leslie Brainard, Co-Chair National Client Executive, IVT. Jon Holsman Sales-VoIP Division, Covad. Christian Stegh IP Telephony Practice Leader, Avaya. Colleen M. Hogan President, Burke Telecom Group. Jason Roberts Sales Engr. Mgr., Sphere Communications. Oct. 27th, 2005 URL: www.teleprime.com 424 East State Parkway, Schaumburg, IL-60173. PH 1-847-252-7100 Fax : 1 847 252 7101 Copyright © 2005, Teleprime Inc., All Right Reserved, Confidential Information